--- title: "Dover Business Services' 2021 AWARD FINALIST CASE STUDY: Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture" description: Read this article about Dover Business Services, Finalist in the Best Achievement in Cultural Transformation & Sustainability to deliver a high-performing Enterprise Excellence culture, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program. image: https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20(87)-1.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) [![](https://insights.btoes.com/hubfs/AWARDS%20(1280%20x%20720%20px)%20(1).png)](https://btoesawards.com/access-award-winners-entries-2021) ## 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[Dover Business Services' 2021 AWARD FINALIST CASE STUDY: Best Achievement in Cultural Transformation & Sustainability to deliver a high performing Enterprise Excellence culture](https://insights.btoes.com/dover-business-services-2021-award-finalist-case-study-best-achievement-in-cultural-transformation-sustainability-to-deliver-a-high-performing)   [Cultural Transformation](https://insights.btoes.com/topic/cultural-transformation) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) Read this article about Dover Business Services, Finalist in the Best Achievement in Cultural Transformation & Sustainability to deliver a high-performing Enterprise Excellence culture, selected by the [independent judging panel](https://btoes.com/judging-panel), for the 2021 Digital Transformation & Operational Excellence Industry Awards program. ![BLOGS COMPANY LOGO (87)-1](https://insights.btoes.com/hs-fs/hubfs/BLOGS%20COMPANY%20LOGO%20(87)-1.png?width=250&name=BLOGS%20COMPANY%20LOGO%20(87)-1.png) ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) Process Innovation and Performance Excellence Dover Business Services is a shared service unit that caters to more than 18 Operating Companies (OpCo) under Dover Corporation. Its mission is to empower these companies by providing best-in-class Finance services through effective and efficient processes at lower operating costs. The organization has the vision to become a world-class global shared service unit, and it has identified that cultivating the culture of Continuous Improvement (CI) and excellence is one of its major strategies. [![Awards CTA](https://insights.btoes.com/hs-fs/hubfs/New%20Awards%20CTA%20(1).png?width=600&name=New%20Awards%20CTA%20(1).png)](https://btoesawards.com/access-award-winners-entries-2021) To execute this strategy, the team has developed an umbrella initiative called Process Innovation and Performance Excellence (PIPE). DBS believes that not only does it need to directly improve its system, but it must develop its major resource – its people – for the CI culture to be integrated across the organization. The PIPE initiative comprises the following components: 1. An idea database where employees can easily pitch in their improvement ideas known as the PIPE Website. This is also where an idea gets to be reviewed, grabbed, and implemented as it is being tracked by the CI team. 2. Lean Six Sigma Training and Certification Program – where employees get to be equipped with the necessary tools to solve problems and find opportunities for improvement 3. PIPE Rewards and Recognition Program – where employees get to be acknowledged and rewarded for the ideas and projects they have supported and initiated All these activities and programs under PIPE are designed to support the direction towards developing and expanding the Continuous Improvement mindset and culture across Dover Corporation. With the goal to strengthen the culture and use such strategy to promote company growth, the team has conceptualized a 5-year roadmap for PIPE with the following phases: 2019-2020 Build Foundation 2020-2021 Develop Capability 2021-2022 Support and Stabilize DBS Growth 2022-2023 Explore Beyond DBS with PIPE 2023 and Beyond Replicate PIPE across Dover Corporation  ![Screenshot\_1-1](https://insights.btoes.com/hs-fs/hubfs/Screenshot_1-1.png?width=750&name=Screenshot_1-1.png) With more than 2 years in this journey, DBS has gradually reaped the benefits – developing around 98 Lean Six Sigma Resources and having implemented 32 improvement projects. DBS does not stop there, as it continues to push through with around 86 ongoing improvement initiatives, and an increasing number of improvement ideas on the PIPE website. Process efficiency has improved around 15-32%, Process Lead Times have reduced by 60%, and the processing cost per unit has significantly reduced by 14%. These improvements do not just benefit DBS alone, but the Dover Operating Companies that it serves as well. DBS may still have a long journey ahead but as it has realized, following the roadmap established in 2019 has proven to be the right path towards the company’s end-state vision in the CI culture development journey. [![New Awards CTA](https://insights.btoes.com/hs-fs/hubfs/New%20Awards%20CTA-1.png?width=600&name=New%20Awards%20CTA-1.png)](https://insights.btoes.com/dtoe-awards-final-case-studies-2021) Developing the Continuous Improvement culture may be a big feat for the organization, but with careful planning and assessments, and with the collaborative spirit that the employees bring, DBS believes that striving for excellence is not impossible. Striving to become a world-class Shared Service Center is attainable. [Digital Transformation & Operational Excellence Industry Awards 2021](https://insights.btoes.com/2021-dtoes-awards-finalist) ![piller-line](https://insights.btoes.com/hubfs/Blog/BTOES_2020-Blog%20assets/pillar%20page%20line.png) ## **About the Awards** The **Digital Transformation & Operational Excellence Awards** have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release. The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®. The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results. The Awards will be held in conjunction with the **Business Transformation & Operational Excellence World Summit, BTOES 2021** **on December 15, 2021,** at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year. 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With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.  Quick Links [Speakers](https://btoes.com/speakers) [Agenda](https://btoes.com/agenda) [BTOES Awards](https://btoesawards.com/)  There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. 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