Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
BTOES Insights is a professional online content platform for Business transformation & operational excellence professionals. With exclusive content specifically targeted at answering the most pressing issues currently being faced by senior professional involved in continuous improvement, across all industries. We seek out the best, most relevant, original content from experienced industry thought leaders and experts.
Our mission is to produce top-calibre, exclusive content in a variety of formats, with a focus on current challenges, new developments and future trends within the industry.
We are currently the primary online source, with over 228,000 subscribers and 47,000 visitors per month, representing the views of industry thought-leaders and experts, presenting the most innovative opinions, and the highest-quality pieces across all industries.
BTOES Insights as a Proqis Digital Company. Proqis Digital is the content creation and digital arm of Proqis (A division of Global Media Research Ltd). As well as our core conference business, which creates BTOES, the premier annual gathering of Business Transformation & Operational Excellence industry leaders & senior-executives. Proqis owns BTOES Insights an online content platform for Business Transformation & Operational Excellence professionals. With exclusive content specifically targeted at answering the most pressing issues currently being faced by senior professionals involved in continuous improvement, across all industries.
The mission of BTOES Insights is to produce top-calibre, exclusive content in a variety of formats, with a focus on new developments and future trends within the industry. We aim to become a primary online source representing the views of industry thought-leaders and disruptors, presenting the most innovative opinions, and the highest-quality pieces across all industries.
BTOES Insights wants to see top-quality voices from across the industry on a fresh, engaging platform, focusing on the current challenges and future trends within Operational Excellence. Our content can take many forms, whether it be Articles, Case-Studies, EBooks, Infographics, Presentations, Research Reports, Webinars, White Papers or more. We are always looking out for more content that we consider to be of real value to OpEx professionals, which is why we welcome contributions from all corners of the Operational Excellence ecosystem.
Insights is created in collaboration with the Business Transformation & Operational Excellence World Summit & Industry Awards. This event represents the largest gathering of industry leaders, innovative disruptors, and leadership-level thought leaders across the entire business transformation, innovation execution & operational excellence ecosystem. Please visit btoes.com to learn more.
The Business Transformation & Operational Excellence Awards showcase globally the most outstanding organizational achievements through the application of operational excellence programs.
This elite awards program demonstrates to the global business community the real results organizations achieve through the successful implementation of operational excellence. The awards are open to all organizations, private and public sector, across the globe, which have implemented operational excellence programs to deliver outstanding business results.