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Table of Contents


Driving Consumer Agency in Healthcare

Erik Hille-1

Leveraging Discovery and Automation Tools to Create Best Practice Processes

Digital transformation in healthcare is more than eliminating paper, it is about driving efficiencies on both the front and the back end of the business. Despite pressures to digitize, in many instances, paper still rules. Many still rely on aging forms for managing patients, interacting with suppliers, and dealing with employees. 

When steps are taken to automate these processes, manual, cumbersome and slow coding techniques are often employed. This slows time to value and reduces ability to scale…in other words, preventing real transformation. Moving past manual process automation helps healthcare organizations to redefine sustainable operational excellence.
Join Erik Hille at Nintex for an insightful webinar that covers: 

  • How Nintex supports planning, mapping, then managing your processes  
  • How can help identify further opportunities for improvement  
  • How automation optimizes processes and drives operational excellence
Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


AI-Powered Digital Transformation in Healthcare

Bill Wong-3

  • AI is fundamentally changing how businesses operate, redefining the way people work and transforming all industries worldwide.

  • In pursuing digital transformation initiatives, organizations are seeking how best to leverage data as an asset, implement a data-centric

  • Culture, and capitalize on machine learning algorithms to improve their customer experience and improve their competitiveness. 

  • This session will focus on best practices for digital transformation initiatives and how AI and data analytics can be leveraged to enhance

  • Business outcomes. The latest trends and direction of AI technology, key challenges, and recommendations will be reviewed. 

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


Empowering Excellence in R&D

Vatsala Sadasivan

“We can do better science by operating more efficiently”

The biopharmaceutical R&D value stream process is complex, lengthy (10 years average to develop a biologics drug from discovery to commercial launch) and highly matrixed. It consists of technical processes which interfaces with various business processes needed to enable the drug development process.

In addition, the R&D environment naturally focusses on “scientific excellence” and faces cultural challenges to embrace “operational excellence”. Thus, the long lead time to develop a drug combined with the highly matrix interfaces and cultural barriers makes it challenging to develop an operational excellence roadmap for R&D. The road to operational excellence in R&D is very young and more complex compared to the manufacturing and service businesses

  • requires adaptation of traditional approaches to fit the R&D processes
  • requires transversal collaboration to be successful
  • requires cultural change within the organization

This presentation will demonstrate the impact of Operational Excellence for R&D, in terms of transforming R&D into a highly efficient organization and enabling scientific excellence in R&D. It will show you how to build your own roadmap for empowering excellence in the R&D environment, which will include the following

  • overview of the biopharmaceutical R&D process
  • challenges in applying operational excellence in R&D
  • how to develop a strategic Operational Excellence roadmap in R&D
  • examples of case studies

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


How to fuel Innovation in Healthcare using Intelligent Automation: 5 Key take-aways

Cristina Duta

The COVID-19 pandemic was a catalyst for digital transformation, driving new expectations for the post-pandemic era, especially in the healthcare industry. This was not easy, since healthcare organizations are under constant pressure to meet compliance, budgetary, information-access, to improve patient care and to provide better experience for employees.

Across this new landscape, digital transformation is at the top of the agenda, with companies embracing emerging technologies such as Artificial Intelligence, Machine Learning and Robotic Process Automation. Let's drill down together into 5 key ideas for healthcare organizations to redefine their future with Intelligent Automation: identifying the potential pain points, opportunities and challenges to proceed, understanding the market demands and the IT environment (legacy applications backbone), incorporating compliance and following regulations for automation solutions, taking into account security and privacy protocols, ensuring quality monitoring and elevating workforce satisfaction.

  • Defining the digital transformation strategy and the governance model
  • Understanding the digital transformation barriers: data quality, unstructured data, data security, talent, budget, Return of Investment etc.
  • Selecting the starting point for the automation journey (Financial Services, Supply Chain Management, Customer Service, Manufacturing, Human Resources etc)
  • Integrating legacy applications with emerging technologies
  • Validation and Compliance strategy to ensure fully automated GxP and non-GxP processes
  • The importance of big data and cognitive automation roadmap to plan, analyze, optimize and accelerate Intelligent Automation

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


Internally Disrupted: Utilizing Business Capability Models in Healthcare to Drive Transformative Value Delivery

Abdullah Birdsong

The term “disruption” is widely used across industries to infer rapid change precipitated by external factors. The globalization of digital technology is transforming healthcare capabilities and how organizations strategize for and engage in the patient’s wellness journey.

While technology offers endless opportunities, it comes with challenges that require organizations to strategically partner with other internal stakeholders to deliver increased value to patients and their communities. Utilization of a business capability model provides indispensable insight while capturing the essence of all critical functions of a healthcare provider. It serves as a driver of technology enablement strategy and enterprise transformation decisions.

Key Audience Takeaways:

  • What a business capability model (BCM) is, how it can be employed in healthcare, and how it supports relationship management with operational departments?
  • How Novant Health’s IT organization used it’s BCM to make the leap from order-taker to a strategic partner/trusted advisor on technology-enabled business initiatives across the enterprise.
  • How a BCM drives informed decisions around existing capabilities and opportunities for innovation and transformation.
  • How people, process, technology inform the development and maturation of enterprisebusiness capabilities.

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


The Role of Leadership in Innovation

Creativity Effect

Have you felt that innovation in your organization has fallen to the wayside? Have you been a leader of innovation and seen your hard work all for naught?

We all want innovation. Even you. Yet, research tells us very few know how to make it happen. That’s a big disconnect. If it’s something we all want, shouldn’t we be able to bring it about. The good news is we can. If we are willing to learn, unlearn and relearn a few things.  
In this interactive session we will demystify innovation through real life examples of how and why innovation worked in both large and small organizations,  We will also touch on what kills a thriving innovation program or lab. 

Participants will learn:

  • Why a narrow definition of innovation kills innovative practice and creative thinking.
  • Four ways leaders can amplify innovation across the organization
  • How an accessible Innovation lab can help any organization no matter the size
  • A simple, effective and fun approach to innovation.

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


Ethical Use of AI in Healthcare Transformation

Swadeep Singh

AI brings unprecedented opportunities in Healthcare Transformation by bringing the digital platform and diverse data to use. AI brought direct impact on human lives, business processes, and generates new value stream for the users. As organization scale up Healthcare Transformation using AI, it becomes important to define the governance

The session will be focused on understanding the AI from the perspective of Ethical Transformation including:

  • Art of Possibilities in Healthcare
  • Ethical Perspective on growing use of AI

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video


Caring for our caregivers?


Delivering Business Transformation Through Digital in Healthcare

Dharti Tripathi

Pandemic has pushed Healthcare industry over the technology tipping point and have speeded the adoption of digital technologies by several years and many of these changes could be here for the long haul. Particularly patients prioritizing convenience and access to care, hospitals leveraging data, automation and AI for devices and application leveraged by clinicians/radiologist for diagnostics, pre-during-post surgery preparation & care to cope with surge in demand and lastly payers simplifying medical billing process through digitization. Leading health systems view digital transformation as a way to become more consumer-friendly while simultaneously transforming their business model, changing their processes, operations, culture, and use of technology.

In this fireside chat, we will focus on:

  1. What does business transformation through digital mean?
  2. How the customer expectations have changed, particularly after the last 18 months of disruption? How can we create new products and services leveraging Digital, whilst getting closer to the customers (e.g., patients, providers, payers)?
  3. Technology… people… process? Which is most important to drive successful business transformation?
  4. How the collaboration with other departments, 3rd parties, academic research partners, health care providers, developers, start-ups etc., helps drive successful business transformation?
  5. What about transformation internally within the company; how can we encourage that? Should we be changing KPIs or processes to support this?

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video