Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Whilst the terms are often used synonymously, Process Excellence is a more specific focus under the umbrella of Operational Excellence
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Process Excellence is often confused with Operational Excellence - in fact, many online sources will conflate the two to the point that finding a seperate definition for Process Excellence can sometimes seem impossible. However, Process Excellence, as the name suggests, can be defined as focusing more heavily on the analytical, strategic aspects of Operational Excellence.
Process Excellence, alongside Process Documentation, seeks to ensure:
Whilst the goal of Operational and Process Excellence do intertwine, Process Excellence focuses more heavily on the journey than the destination. Operational Excellence is a final state to be attained, whereas process excellence looks more analytically at stages in production or process, including methods such as process mapping, modelling and more.
Process Excellence requires constant monitoring, and suggests that there is never a final stage to reach - as long as a process exists, there are ways to improve it, streamline it, and encourage more beneficial outcomes. It's easy for Operational Excellence projects to fail when teams believe they have 'reached their destination' with the project, and fall back into old habits. With Process Excellence, the journey is never over.