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The world's leading IT Infrastructure & Cloud Strategies online event

Virtual Conference

April 20-22, 2021

The world's leading Digital Process Automation online event

Virtual Conference

May 11-13, 2021

The world's leading RPA online event

Virtual Conference

June 15-17, 2021

The world's leading iBPM online event

Virtual Conference

May 18-20, 2021

Building Your Future Workforce in Insurance

Webinar
April 28, 2021

2:00PM - 3:00PM ET

Iceberg Ahead! Anticipate the Hidden Risks of RPA Design and Delivery to Build a Thriving RPA Model that Drives Business Growth

Webinar
April 29, 2021

2:00PM - 3:00PM ET

RPA, Unlocked - How to Migrate Bots from One RPA Platform to Another to Drive Increased Business Value

Webinar
May 25, 2021

2:00PM - 3:00PM ET

The Fully Automated Contact Center

Webinar
May 26, 2021

2:00PM - 3:00PM ET

Six Sigma's Best Kept Secret: Motorola and the Malcolm Baldridge Award

Discover the secret operational excellence tools Motorola chose not to tell their competition in 1988.

Gregg Young, CEO & Founder of Young Associates

When Motorola received one of the initial Baldrige Awards in 1988, Public Law 100-107 that created the Award required each Award recipient:

“to provide information about [its] successful quality improvement strategies and programs”,
“to provide specific guidance on how to manage for high quality and detailed information on how they were able to change their culture”,
and “to help others improve their quality management.”

The government also published guidelines that applicants had to follow. These guidelines state, “Recipients are required to share information on their successful performance and quality strategies with other U.S. organizations. However, recipients are not required to share proprietary information, even if such information was part of their award application.” 

This last sentence has had a massive impact on the success of thousands of organizations around the world over the last 20 years – every organization that has implemented Motorola’s MAIC Six Sigma® process...

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