Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
As an industry at the forefront of Lean methodology, take a look at Healthcare case studies, principles and tools.
Lean Healthcare or lean production, often simply "lean", is a systematic method for the elimination of waste ("Muda") within a healthcare system. The consequences of improper processes and inefficiency in the healthcare arena are vast and critical - including loss of life - and for this reason the adoption of Lean, Six Sigma and other Operational Excellence methodologies is common. Lean also takes into account waste created through overburden ("Muri") and waste created through unevenness in work loads ("Mura").
Read More: Our top 10 Lean Six Sigma Books
'Taking your Operational Excellence Program to the Next Level' focuses on 3 key takeaways:
In order for lean principles to take root within a Hospital or Healthcare Organization, leaders are first advised to work to create an organizational culture that is open to and embraces lean thinking. The commitment to lean must start at the very top of the organization, engaging every level of management down to the shop floor, and all staff should be involved in helping to redesign processes to improve flow and reduce waste.
About this Video Presentation:
Key Learning Takeaways include:
The Hospital of the University of Pennsylvania (HUP) is a 789 bed, Magnet-designated, adult, acute care hospital that is annually recognized as one of the nation’s best by the U.S. News & World Report in its Honor Roll of best hospitals.
See how 4 Hospitals & Pharmaceutical companies have transformed their organization through undertaking an Operational Excellence/Lean improvement program.
Learn how Sanofi's 'Big Opportunity' Project transformed their company from a substandard manufacturing culture to see massive Quality Improvement, an Operational Excellence culture and a profound Business Transformation. Read the Article
This Operational Excellence example study shows significant process and quality improvements for over 1,500 clinicians and 3,000 students, a 70% increase in timely completion, and a 120% increase in timely delivery of Discharge Summaries. Getting better at this process and understanding its utility for patients and primary care, has enabled UHN to drive quality improvement through a patient-centred approach.
"The goal for Supply Chain Department is timely, responsive, accurate, efficient, and effective procurement services to support all services through the use of technology for automation, data analysis and predictive analytics for superior decision making. We seek continuous improvement of the procurement and inventory management processes through competitive business strategies and advanced technologies."
This Operational Excellence project is a fantastic example of a business identifying the problems caused by traditional ways of working, and solving them by deploying digital technologies and operational excellence methodologies to transform operations. Read the Article