Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Take a look at the best recommendations for exploring Intelligent Business Process Management.
"In this step by step guide, former Management Consultant and change management expert Theodore Panagacos walks you through the entire discipline of Business Process Management. Learn how to fast track your orgnaization's strategy to govern processes, create a process culture, and measure business performance. Best of all, this crystal-clear, convenient sized book can be put to work in your organization immediately!"
"This book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. This newest, detailed research finds that RPA adoptions are accelerating, maturing, and scaling in global enterprise. The research covers multiple industries, applications, and shared services, and uses case studies to establish action principles and how to mitigate automation risks. The book also examines the first enterprise-worthy cognitive automation tools that use machine-learning algorithms to process big data, often in natural language form, and analyses three major detailed cases and the conditions for effective implementation."
"Technology marches on, bringing new dangers and new opportunities. As cloud computing, social, mobile, big data, predictive analytics and the Internet of Things are baked into more and more business processes, they will rapidly reshape how business gets done, today and tomorrow. This book provides a starting point that will help you know what is coming, and how to think about addressing it."
"This book was written by a team of BPM experts and provides key ingredients you need to achieve the highest levels of differentiation and performance. With this book, you have a full-suite guide to achieving immediate business benefits while building lasting BPM capabilities and so much more."
"It can be difficult to find training on process improvement and the range of complicated tools available could make even the most experiences professional’s head spin. This book fills that gap, providing accessible overview of the field with step by step instructions on how to design key processes, embed them in the organization and take a systematic approach to BPM."
"Business Process Management is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities. This textbook encompasses the entire BPM lifecycle from concepts, methods and tools to providing dozens of examples and more than 100 hands-on exercises."
"Readers will learn specific techniques used by industry leaders t formulate and execute business strategy that adapts organizational behavior, business processes, and information technology as a dynamic system designed to assure consistent performance and achievement"
"The number one book to take executives and process owners from inefficiencies and waste within an organization to effective, day-to-day process execution that creates big-picture benefits. This guidebook can help organizations determine where process automation and improvement efforts should focus through an integration of Enterprise Process Management (EPM) and BPM"
"In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, and cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks and more content on Six Sigma and Lean–in addition to new coverage of performance metrics."
"This book brings a new focus on RPA’s strategic potential: the innovations made possible and how to deliver through effective sourcing stakeholder-buy-in, governance, change management, and capability development practices. RPA as a platform, linking with cognitive and AI technologies as part of digital transformation is highlighted. The central messages – think and behave strategically, start right, institutionalize fast, and innovate continuously – are demonstrated, with multiple client experiences, trials, and lessons."