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Proqis Digital Virtual Conference Series

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Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

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Customer Experience Excellence Live - A Virtual Conference !!!

Table of Contents

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At the Nexus of Simple

3-Jun-17-2022-07-56-35-64-AM

  • Mortgage business is inherently complicated, and highly regulated with financial products and services that are hard to understand with indecipherable legal language on everything.
  • Whose “experience” is driving this selection: Who’s in the front seat?  Who’s in the back seat?  How do we execute the swap?
  • Finding the “right” portal experience: For the borrowers, the loan officers, the back-office team (processors, underwriters, closers, post-closers), the capital markets teams, and ultimately the investors?
  • What are our choices from the marketplace?
  • What decisions did we need to make:  Principles, commitments, trade-offs?
  • Outcome:  Selection, special asks, and key integrations.
  • Deployment – AKA “Discovering Reality”
Click Here To View The Full Session Transcript And Recorded On-Demand Session Video

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Improving Patient Satisfaction Starts by Improving Patient Experience Using FTS

2-Jun-17-2022-08-16-34-91-AM

  • The journey to improve patient/customer satisfaction starts with improving patient/customer experience which can be challenging.
  • Experience drives satisfaction but it is important to understand the relationship between what aspects of experience effects satisfaction in a positive way.  
  • The Functional Tree Structures (FTS) concept provides a roadmap to transform the customer experience, facilitates criteria measurement, and helps to visualize and document how enhancing experience throughout the service delivery cycle enhances satisfaction.  
  • Leaders will learn how to successfully create lasting improvements in patient/customer experience through standardizing, optimizing, and aligning processes thereby improving patient/customer satisfaction ratings.

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video

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The Keys to Seamless CX Success

4-Jun-17-2022-08-39-52-06-AM

Brands that focus on creating a seamless customer experience boost customer loyalty, trust, and the bottom line.  The data doesn’t lie. 84% of companies that improve their CX see increased revenue and 79% report cost savings.  Successful companies take an active approach to lead with a human touch.

Attendees will learn the importance of creating meaningful connections that drive customer loyalty and robust business growth.

Key Takeaways:

  • How to find a balance between digital tools and personal assistance
  • How to provide customers with a personalized, seamless experience beyond the purchase
  • How to provide proactive customer service that exceeds customers’ expectations

Click Here To View The Full Session Transcript And Recorded On-Demand Session Video

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How to Take Ethics Beyond Algorithms

Webinar

December 8, 2022

Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023

How to Build Safe AV Applications from Large Datasets

Webinar

January 12, 2023

How to Prioritize Quality while Scaling your AI and Automation Initiatives

Webinar

January 19, 2023

Ethically Designed AI Systems

Webinar

December 8, 2022

Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023