--- title: Customer Experience Excellence 2022 Virtual Conference Pillar Page description: Customer Experience Excellence 2022 Virtual Conference Pillar Page --- # Your Headline, Your Way CLARIFY YOUR MESSAGE IN A SUBHEADER - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. [View Schedule of Events](https://insights.btoes.com/virtual-conference-page) ## Webinars Delivered by Progressive Thought-Leaders   [Start Learning Today](https://insights.btoes.com/webinars) ## Watch On-Demand Recordings For Free Watch On-Demand Recording - Access all sessions from progressive thought leaders **free** of charge  from our industry leading virtual conferences. [Watch On-Demand Recordings For Free](https://insights.btoes.com/ondemand-business-page) ## BTOES From Home - On-Demand The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120 [Watch On-Demand](https://insights.btoes.com/bfh-ondemand-hub-page) ## **Best-In-Class Training** Delivered by the industry's most progressive thought leaders from the world's top brands. Start learning today! [View All Courses Now](https://insights.proqistraininginstitute.com/) ![Event Email Graphic Virtual Conference](https://insights.btoes.com/hs-fs/hubfs/Imported%20sitepage%20images/Event%20Email%20Graphic%20Virtual%20Conferences%20(32)-3.webp?width=760&name=Event%20Email%20Graphic%20Virtual%20Conferences%20(32)-3.webp "Event Email Graphic Virtual Conference") **Business Transformation & Operational Excellence Industry Awards 2020**  The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.   The winners will be announced at the Awards Ceremony at The Business Transformation & Operational Excellence World Awards (BTOES) on Wednesday, March 25th, 2020, from 6.30pm in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort™️. The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results. The Awards will be held in conjunction with the **Business Transformation & Operational Excellence World Summit, BTOES 2020** in the beautiful **Venetian Ballroom on March 25, 2020** at the **Loews Portofino Bay Hotel at Universal Orlando™️**. Click to access the agenda, view the current speakers, and watch the highlights video from last year. ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) [![Awards Book cover](https://insights.btoes.com/hs-fs/hubfs/Awards%20Book%20cover.png?width=764&name=Awards%20Book%20cover.png)](https://insights.btoes.com/the-awards-book-of-the-night) ### Access The Awards Book of the Night ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## Customer Experience Excellence Live - A Virtual Conference !!! ## Table of Contents ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## At the Nexus of Simple ## ![3-Jun-17-2022-07-56-35-64-AM](https://insights.btoes.com/hs-fs/hubfs/3-Jun-17-2022-07-56-35-64-AM.png?width=408&name=3-Jun-17-2022-07-56-35-64-AM.png) - Mortgage business is inherently complicated, and highly regulated with financial products and services that are hard to understand with indecipherable legal language on everything. - Whose “experience” is driving this selection: Who’s in the front seat?  Who’s in the back seat?  How do we execute the swap? - Finding the “right” portal experience: For the borrowers, the loan officers, the back-office team (processors, underwriters, closers, post-closers), the capital markets teams, and ultimately the investors? - What are our choices from the marketplace? - What decisions did we need to make:  Principles, commitments, trade-offs? - Outcome:  Selection, special asks, and key integrations. - Deployment – AKA “Discovering Reality” [Click Here To View The Full Session Transcript And Recorded On-Demand Session Video](https://insights.btoes.com/customer-experience-excellence-live-speaker-spotlight-at-the-nexus-of-simple) ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## Improving Patient Satisfaction Starts by Improving Patient Experience Using FTS ## ![2-Jun-17-2022-08-16-34-91-AM](https://insights.btoes.com/hs-fs/hubfs/2-Jun-17-2022-08-16-34-91-AM.png?width=408&name=2-Jun-17-2022-08-16-34-91-AM.png) - The journey to improve patient/customer ***satisfaction*** starts with improving patient/customer ***experience*** which can be challenging. - ***Experience*** drives ***satisfaction*** but it is important to understand the relationship between what aspects of ***experience*** effects ***satisfaction*** in a positive way. - The Functional Tree Structures (FTS) concept provides a roadmap to transform the customer experience, facilitates criteria measurement, and helps to visualize and document how enhancing experience throughout the service delivery cycle enhances satisfaction. - Leaders will learn how to successfully create lasting improvements in patient/customer experience through standardizing, optimizing, and aligning processes thereby improving patient/customer satisfaction ratings. [Click Here To View The Full Session Transcript And Recorded On-Demand Session Video](https://insights.btoes.com/customer-experience-excellence-live-speaker-spotlight-improving-patient-satisfaction-starts-by-improving-patient-experience-using-fts) ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## The Keys to Seamless CX Success ## ![4-Jun-17-2022-08-39-52-06-AM](https://insights.btoes.com/hs-fs/hubfs/4-Jun-17-2022-08-39-52-06-AM.png?width=408&name=4-Jun-17-2022-08-39-52-06-AM.png) Brands that focus on creating a seamless customer experience boost customer loyalty, trust, and the bottom line.  The data doesn’t lie. 84% of companies that improve their CX see increased revenue and 79% report cost savings.  Successful companies take an active approach to lead with a human touch. Attendees will learn the importance of creating meaningful connections that drive customer loyalty and robust business growth. Key Takeaways: - How to find a balance between digital tools and personal assistance - How to provide customers with a personalized, seamless experience beyond the purchase - How to provide proactive customer service that exceeds customers’ expectations [Click Here To View The Full Session Transcript And Recorded On-Demand Session Video](https://insights.btoes.com/customer-experience-excellence-live-speaker-spotlight-the-keys-to-seamless-cx-success) ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## Are you ready to rock? --- Just fill out the form below, and we'll make sure to promptly deliver your groceries right to your door. [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) © 2026 Fulfilment International Ltd, trading as Vijay Bajaj International ### Contact Us 50 Grosvenor Hill. London W1K 3QT. United Kingdom. - +44 203 435 8367 or +1 312 496 6621 - [info@proqis.com](mailto:info@proqis.com) - - - - - - - - Copyright 2023 Proqis® - [Terms of use](https://insights.btoes.com/terms-of-use) - [Privacy](https://insights.btoes.com/privacy) - [Cookie Policy](https://insights.btoes.com/cookie-policy) ![](https://insights.btoes.com/hubfs/up-arrow.png)