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Courtesy of SAP Cx's Michael Gaspar below is a video of his speaking session on 'The Keys to Seamless CX Success' to Build a Thriving Enterprise that took place at Customer Experience Excellence Live - A Virtual Conference.
Session Information:
The Keys to Seamless CX Success
Brands that focus on creating a seamless customer experience boost customer loyalty, trust, and the bottom line. The data doesn’t lie. 84% of companies that improve their CX see increased revenue and 79% report cost savings. Successful companies take an active approach to lead with a human touch.
Attendees will learn the importance of creating meaningful connections that drive customer loyalty and robust business growth.
Key Takeaways:
- How to find a balance between digital tools and personal assistance
- How to provide customers with a personalized, seamless experience beyond the purchase
- How to provide proactive customer service that exceeds customers’ expectations
Session Video:
To view all Customer Experience Excellence Live Sessions Recording Please click below:
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To View All Events Recorded Sessions Please Click Below:
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About The Speaker:
Michael Gaspar,
Head of CX Customer Office,
SAP Cx.
Michael Gaspar, Head of the CX Customer Office, SAP CX works to ensure a remarkable experience for customers. Michael comes to SAP with a unique combination of experience including military aviation with the USAF and leadership/sales excellence with Cisco, NTT, Salesforce, and Tesla. Michael’s experience has honed his ability to execute results in high-speed environments and with operational discipline – and he does so with conspicuous energy and optimism.
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