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The world's leading IT Infrastructure & Cloud Strategies online event

Virtual Conference

April 20-22, 2021

The world's leading Digital Process Automation online event

Virtual Conference

May 11-13, 2021

The world's leading RPA online event

Virtual Conference

June 15-17, 2021

The world's leading iBPM online event

Virtual Conference

May 18-20, 2021

Building Your Future Workforce in Insurance

Webinar
April 28, 2021

2:00PM - 3:00PM ET

Iceberg Ahead! Anticipate the Hidden Risks of RPA Design and Delivery to Build a Thriving RPA Model that Drives Business Growth

Webinar
April 29, 2021

2:00PM - 3:00PM ET

RPA, Unlocked - How to Migrate Bots from One RPA Platform to Another to Drive Increased Business Value

Webinar
May 25, 2021

2:00PM - 3:00PM ET

The Fully Automated Contact Center

Webinar
May 26, 2021

2:00PM - 3:00PM ET

The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

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What is Performance Excellence
Image credit: GovDelivery.com

What is Performance Excellence?

According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:

1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;

2. Improvement of overall organizational effectiveness and capabilities

3. Organizational and personal learning.

WATCH: What is Performance Excellence?

ARTICLE: What will Process Excellence look like in 2025?


Baldridge Performance Excellence

An excellence model, such as that provided by the Baldridge Foundation,  is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.

WATCH: Criteria for a Performance Excellence Framework, Michael Voss

 

WATCH NOW: From Worst to First—Changing Culture to Drive Performance 

  WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence

FURTHER READING: Top 10 Operational Excellence Books

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