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The world's leading Supply Chain Planning Industry online event

Virtual Conference

September 27, 2022

Europe's leading iBPM Industry online event

Virtual Conference

October 11, 2022

Accelerate the delivery of great results with process mining

Webinar

October 18th, 2022

Digital transformation comes in many forms

Webinar

November 7th, 2022

The world's leading iBPM industry online event

Virtual Conference

November 15-17, 2022

The world's leading Process Mining industry online event

Virtual Conference

Nov 29 - Dec 1, 2022

A journey through the forest of transformation

Virtual Conference

September 20, 2022

The world's leading Supply Chain Planning online event

Virtual Conference

September 27-29, 2022

The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

RESEARCH REPORT 20212022

 

What is Performance Excellence
Image credit: GovDelivery.com

What is Performance Excellence?

According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:

1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;

2. Improvement of overall organizational effectiveness and capabilities

3. Organizational and personal learning.

WATCH: What is Performance Excellence?

ARTICLE: What will Process Excellence look like in 2025?


Baldridge Performance Excellence

An excellence model, such as that provided by the Baldridge Foundation,  is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.

WATCH: Criteria for a Performance Excellence Framework, Michael Voss

 

WATCH NOW: From Worst to First—Changing Culture to Drive Performance 

  WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence

FURTHER READING: Top 10 Operational Excellence Books

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