--- title: What is Performance Excellence? Criteria for Performance and Organizational Excellence description: "Thousands of organizations use the Baldrige \"Criteria for Performance Excellence\" to guide enterprises, and achieve so-called Organizational Excellence." --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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[View All Courses Now](https://insights.proqistraininginstitute.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) # What is Performance Excellence Thousands of organizations use the Baldrige "Criteria for Performance Excellence" to guide enterprises, and achieve so-called Organizational Excellence. ## **The Global State of Operational Excellence: Critical Challenges & Future Trends** 130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence. ## [![RESEARCH REPORT 20212022](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%2020212022.png?width=282&name=RESEARCH%20REPORT%2020212022.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)   ![What is Performance Excellence](https://insights.btoes.com/hs-fs/hubfs/Performance-Excellence.jpg?width=610&name=Performance-Excellence.jpg "What is Performance Excellence") *Image credit: [GovDelivery.com](http://nistmep.blogs.govdelivery.com/wp-content/uploads/2012/09/Performance-Excellence.jpg)* ## **What is Performance Excellence?** According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes: **1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;** **2. Improvement of overall organizational effectiveness and capabilities** **3. Organizational and personal learning.** ***WATCH: What is Performance Excellence?*** ## **[*ARTICLE: What will Process Excellence look like in 2025?*](https://insights.btoes.com/business-transformation-operational-excellence/article-what-will-process-excellence-look-like-in-2025)** ## **Baldridge Performance Excellence** An excellence model, [**such as that provided by the Baldridge Foundation**](http://www.baldrige21.com/BALDRIGE_GLOSSARY/BN/Performance_Excellence.html),  is one of the forces and facilitators of a highly successful organization transformation. The **Criteria for Performance Excellence** - or, CPE - model is composed of several key components: **leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results**. ***WATCH: Criteria for a Performance Excellence Framework, [Michael Voss](https://www.youtube.com/watch?v=CVqccfNsLA8)*** ### *[WATCH NOW: From Worst to First—Changing Culture to Drive Performance](https://insights.btoes.com/video-presentations/changing-culture-to-drive-performance)*[![WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence ](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-08-06%2017.28.45.png?width=491&name=Screenshot%202017-08-06%2017.28.45.png "WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence ")](https://insights.btoes.com/video-presentations/changing-culture-to-drive-performance) ## ***FURTHER READING: Top 10 Operational Excellence Books*** # Performance Excellence Articles on BTOES Insights [![BTOES AWARDS LONG Graphic](https://insights.btoes.com/hs-fs/hubfs/BTOES%20AWARDS%20LONG%20-%20NO%20DATE%20(1).png?width=1920&name=BTOES%20AWARDS%20LONG%20-%20NO%20DATE%20(1).png "BTOES AWARDS LONG Graphic")](https://btoesawards.com/) [![1-51](https://insights.btoes.com/hs-fs/hubfs/1-51.png?width=1920&name=1-51.png "1-51")](https://btoes.com/) [![BTOES Awards Logo Base (5)-2](https://insights.btoes.com/hs-fs/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png?width=1200&name=BTOES%20Awards%20Logo%20Base%20(5)-2.png "BTOES Awards Logo Base (5)-2")](https://insights.btoes.com/operational-excellence-assembly) [![BTOES Awards Logo Base (4)-2](https://insights.btoes.com/hs-fs/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png?width=1200&name=BTOES%20Awards%20Logo%20Base%20(4)-2.png "BTOES Awards Logo Base (4)-2")](https://insights.btoes.com/business-transformation-assembly) [![GTW Conference](https://insights.btoes.com/hs-fs/hubfs/GTW%20Conference.png?width=741&name=GTW%20Conference.png "GTW Conference")](https://insights.btoes.com/virtual-conference-page) [![RESEARCH REPORT NO DATE](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%20NO%20DATE.png?width=1920&name=RESEARCH%20REPORT%20NO%20DATE.png "RESEARCH REPORT NO DATE")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![2-54](https://insights.btoes.com/hs-fs/hubfs/2-54.png?width=1920&name=2-54.png "2-54")](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Proqis Live Conferences](https://insights.btoes.com/hubfs/Proqis%20Live%20Conferences.png "Proqis Live Conferences")](http://proqis.com/events-forward-schedule) [![Untitled design-1](https://insights.btoes.com/hubfs/Untitled%20design-1.png "Untitled design-1")](https://insights.btoes.com/media-pack-form-page) [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. **[Submit an Article](https://insights.btoes.com/operational-excellence-insights/form/contribute-to-btoes-insights)** ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Be A Hero! 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