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Courtesy of Tasktop's Dr. Mik Kersten, below is a transcript of his speaking session on 'Project to Product: Driving Digital Transformation Insights ...
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Thousands of organizations use the Baldrige "Criteria for Performance Excellence" to guide enterprises, and achieve so-called Organizational Excellence.
Image credit: GovDelivery.com
According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:
1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly to organizational sustainability;
2. Improvement of overall organizational effectiveness and capabilities
3. Organizational and personal learning.
WATCH: What is Performance Excellence?
An excellence model, such as that provided by the Baldridge Foundation, is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management; strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.
WATCH: Criteria for a Performance Excellence Framework, Michael Voss
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View All Courses Now09-11 March, 2021
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View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
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