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Europe's leading Process Mining online event

Virtual Conference

November 16-18, 2021

World's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

Europe's leading iBPM Europe online event

Virtual Conference

February 22-25, 2022

The world's leading Supply Chain industy online event

Virtual Conference

March 1-3, 2022

Real-World Use Cases of Intelligent Automation Part 2 - Classic examples of IA across different verticals - Nividous

Webinar

October 28, 2021
1:00 PM - 2:00 PM ET

The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Intelligent Document Processing - Nividous

Webinar

January 13th, 2022
1:00 PM - 2:00 PM ET

Getting started with Intelligent Automation - Nividous

Webinar

January 27th, 2022
1:00 PM - 2:00 PM ET

Join the largest Conference and Award program of the Business Transformation & Digital Transformation ecosystem.

Virtual & In-Person,
Renaissance Orlando at SeaWorld®

Dec 13-17, 2021

Europe's leading Process Mining online event

Virtual Conference

November 16-18, 2021

Real-World Use Cases of Intelligent Automation Part 2 - Classic examples of IA across different verticals - Nividous

Webinar

October 19, 2021
11:00 AM - 12:00 PM ET

The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Sponsorship Brouchure

Guide To In-Person Sponsorship & Exhibitor Opportunities

World's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

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What is Performance Excellence
Image credit: GovDelivery.com

What is Performance Excellence?

According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:

1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;

2. Improvement of overall organizational effectiveness and capabilities

3. Organizational and personal learning.

WATCH: What is Performance Excellence?

ARTICLE: What will Process Excellence look like in 2025?


Baldridge Performance Excellence

An excellence model, such as that provided by the Baldridge Foundation,  is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.

WATCH: Criteria for a Performance Excellence Framework, Michael Voss

 

WATCH NOW: From Worst to First—Changing Culture to Drive Performance 

  WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence

FURTHER READING: Top 10 Operational Excellence Books

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