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The world's leading Digital Transformation online event

Virtual Conference

July 27-29, 2021

The world's leading Process Mining online event

Virtual Conference

August 10-12, 2021

The world's leading Customer Experience Excellence online event

Virtual Conference

September 07-09, 2021

The world's leading Financial Services online event

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September 28-30, 2021

The world's leading Oil & Gas online event

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October 12-14, 2021

The world's leading Autonomous Things online event

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October 19-21, 2021

The world's leading Predictive Analytics online event

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November 2-4, 2021

The world's leading Artificial Intelligence online event

Virtual Conference

November 16-18, 2021

The world's leading Digital Workplace Transformation online event

Virtual Conference

July 27-29, 2021

Join the largest online meetings ONLY event that connects the entire RPA ecosystem.

Online

November 9-11, 2021

Join the largest Conference and Award program of the Business Transformation & Digital Transformation ecosystem.

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Renaissance Orlando at SeaWorld®

Dec 13-17, 2021

The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

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What is Performance Excellence
Image credit: GovDelivery.com

What is Performance Excellence?

According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:

1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;

2. Improvement of overall organizational effectiveness and capabilities

3. Organizational and personal learning.

WATCH: What is Performance Excellence?

ARTICLE: What will Process Excellence look like in 2025?


Baldridge Performance Excellence

An excellence model, such as that provided by the Baldridge Foundation,  is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.

WATCH: Criteria for a Performance Excellence Framework, Michael Voss

 

WATCH NOW: From Worst to First—Changing Culture to Drive Performance 

  WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence

FURTHER READING: Top 10 Operational Excellence Books

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