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The World's leading CX event

Virtual Conference

June 7, 2022

The world's leading Digital Process Automation Industry online event

Virtual Conference

June 21, 2022

The world's leading Enterprise Agile Industry online event

Virtual Conference

June 28, 2022

Europe's leading iBPM Industry online event

Virtual Conference

July 6-7, 2022

The world's leading IT & Cloud Strategies online event

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July 12-14, 2022

The World's leading Enterprise Architecture Industry online event

Virtual Conference

The world's leading Cultural Transformation Industry online event

Virtual Conference

July 26-28, 2022

The world's leading Artificial Intelligence industry online event

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August 16-18, 2022

The World's leading CX event

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June 7-9, 2022

The world's leading Digital Process Automation online event

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June 21-23, 2022

The Global State of Operational Excellence:
Critical Challenges & Future Trends

130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence.

RESEARCH REPORT 20212022

 

What is Performance Excellence
Image credit: GovDelivery.com

What is Performance Excellence?

According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes:

1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;

2. Improvement of overall organizational effectiveness and capabilities

3. Organizational and personal learning.

WATCH: What is Performance Excellence?

ARTICLE: What will Process Excellence look like in 2025?


Baldridge Performance Excellence

An excellence model, such as that provided by the Baldridge Foundation,  is one of the forces and facilitators of a highly successful organization transformation. The Criteria for Performance Excellence - or, CPE - model is composed of several key components: leadership; analysis, and knowledge management;  strategic planning; customer focus; measurement, workforce focus; operations focus; and finally, the importance of results.

WATCH: Criteria for a Performance Excellence Framework, Michael Voss

 

WATCH NOW: From Worst to First—Changing Culture to Drive Performance 

  WATCH NOW: From Worst to First—Changing Company Culture to Drive Performance Excellence

FURTHER READING: Top 10 Operational Excellence Books

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