Business Transformation & Operational Excellence Industry Awards 2024 Finalists

Goodyear - Plant Optimization: Empowering the Shop Floor at Goodyear's Plant in Pulandian, China

What is unique and innovative about the CoE at UBC is that it transformed our workforce into a team of problem solvers, guided by one methodology and fostered knowledge transfer within the organization that can translate to improved bottom-line results that are sustainable long term.

Blue Cross Blue Shield of Michigan - BCBSM's Customer Experience Culture Transformation

BCBSM’s culture reflects its foundation of continuous improvement and high performance. BCBSM initiated a transformation to make member experience a distinctive strategic advantage, through extensive employee training and sharing relevant customer experience to help employees build ownership for their responsibilities and contributions to creating positive experiences for members.

Flex Zhuhai - Culture Transformation Enable Workforce Inclusivity and Sustainability

Utilizes the latest ergonomic technology, AR, AI, and other digital tools to realize scientific, digitalization, and intelligence, develops the End-to-End PwD Management Mechanism, and provides the best practice for PwD management solutions.
Aligned with our purpose and value, Zhuhai Flex is committed to fulfilling social responsibility, creating a DEI (Diversity, Equity, Inclusion) environment, and exemplifying best-in-class sustainability along with customers.

Aviso - Aviso's Cultural Transformation Initiative

After a merger of three firms, Aviso, a Canadian wealth management services company, needed to align 1,000 employees to a common vision. It used visual design thinking to express its strategy. Results included a 24% increase in the Employee Net Promoter Score and a 23% rise in Client Satisfaction scores

NBCUniversal - Going for Gold: Change Management Experience

Going for Gold: Change Management Experience was a groundbreaking training that walked all NBCUniversal Global Advertising & Partnerships employees through the division's new strategy: One Platform. The training was an hour-long experience that immersed employees in the intricacies of the strategy, business goals, and how we were to achieve them.

Turkcell - Turkcell RPA Champions - Best Achievement in Cultural Transformation & Sustainability to deliver a high-performing Enterprise

Events, achievements and award ceremony photos in the RPA Champions program are attached.
Also, the video link we prepared for the end of the year: https://www.youtube.com/watch?v=TN1QBrtOISo

Sanofi - Accelerating the Digital Transformation of Sanofi

Addressing a sense of unheard voices around the Digital transformation, action was taken to better engage Sanofi’s Digital associates. An agile change management approach allowed to amplify two-way communication through a bold network of change agents, leading to a surge in “faith in action” KPI: +17 points in a year.

M&T Bank - Project RISE and Briana Malloney

Technology systems resiliency is a focus at M&T and was a key priority for the bank in 2023. As the organization grows in size and complexity, the ability to build the right infrastructure to support the growth is essential. This led to the creation of Project Rise, led by Briana Maloney, EVP of Business Agility Transformation.

Asurion - Asurion’s Leadership Development Program, IσN

ION, Asurion Lean 6Sigma Leadership Development Program, focuses on education, motivation, innovation, dedication, collaboration, and transformation. In partnership with the University of Tennessee, Knoxville, the program tailors Lean 6Sigma principles to the service tech industry. Participants tackle Asurion-specific challenges, gaining industry-recognized certification.

Henderson Group - Henderson Group Business Transformation: Simpler, Faster, BetterHenderson Group set a vision to become a learning organization that is agile and adaptable. It launched a “Simpler, Faster, Better” program which is a Transformation blueprint designed to empower and nurture a new breed of employees across the Organisation to accelerate a culture of autonomous innovation beyond IT.

 

M&T Bank - M&T RCC and Wendy LeBlanc

In 2020, M&T Realty Capital Corporation’s (M&T RCC) closing group was due for an overhaul. It had been fulfilling mostly administrative functions – accounting and paperwork on loan transactions. It was clear that there was a need for greater connectivity and collaboration with the rest of the organization, as well as a more well-defined role for the team, with increased responsibilities.

That’s when Wendy LeBlanc joined the organization as the new Closing and Delivery Manager. Over the next three years, Wendy spearheaded an astounding transition for the M&T RCC Closing and Delivery Teams, raising the bar for closer functionality.

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

UnitedHealth Group (UHG) transformed its operational efficiency and customer experience with Skan's AI-powered process intelligence technology. Enabled by Skan, UHG was able to analyze its operations, revealing insights into process dynamics and technology utilization, leading to transformative initiatives such as process standardization and effective change management. Through bottleneck identification and unit cost analysis from Skan's insights, UHG attributed over $10 million in estimated cost savings in the early stages, with the potential to more than triple the savings in the next year, significantly boosting UHG's operational efficiency, workforce productivity, and high-yield automation opportunities.

BMO Financial Group - Bringing BMO's Home-Buying Transformation to Life

The Home Buying Transformation (HBT) at BMO is a multi-year journey transforming the entirety of the home buying experience for customers and employees by reducing the time to process a mortgage (Origination, Adjudication, Closing, and Servicing) from nine to two hours and deliver run-rate value creation of +$136MM annually.

Dow Jones - Project Mozart - Marketing Orchestration

Project Mozart is the implementation of the orchestration layer that allows Dow Jones to stitch together individual user data from a variety of sources, in most cases siloed, and use this aggregated data to inform and deliver personalized messaging and experiences across different user touch-points in the user journey.

Greater London Authority - Hybrid Working Package

We want our working environments and work arrangements, whether office-based or remote, to inspire and empower everyone to work effectively as individuals and with others. We launched a hybrid working package that brought together guidance, tools, and tips to help our staff make our hybrid model work for them.

Fidelity Investments - Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits

The Performance Delivery team at Fidelity Investments led an end-to-end transformation of the existing quality model to design and deliver a Quality Framework that was efficient, and effective and had governance protocols that fulfilled external and internal audit requirements for extremely critical transactions. The project has laid the foundation for a more agile, data-driven, and customer-focused Quality Framework in the Operations ecosystem

Organon - Simplification within Global Labeling
Organon Global Labeling simplified process management and training with three main improvements. First, interactive process maps were implemented, providing visualization of interactions between people, processes, and systems. Second, ~110 complicated procedural documents were simplified into one end-to-end Operating Manual. Third, a Certification-based training program was implemented where trainees receive hands-on experience earlier.

Leadec Corp - North America - Built from the Ground Up: Educating and Empowering Front Line Leaders to Reach Big Ambitions Enterprise Goals

Our Main Entry Document tells the story and context of the project and has hyperlinks embedded to view our program, structure, and resources.
The Supporting Materials show data to reinforce the impacts that have been made as a result of our Project.

Paramount - Paramount: to boldly go where no company has gone before

In 2020 Paramount’s HR team set out to redefine our digital strategy following the finalization of the merger between CBS and Viacom, an organization pivot to agile ways of working and shifting consumer behaviors. Significant investments in core infrastructure, enhanced digital experiences, and exploration of frontier technologies including automation, VR, and AI produced radical results that helped transform the function and our business.

Bank of America - Automated Access Request Management

AARMA (Academy Access Request Management Automation), was deployed in November 2021, and automated over 50k annual access requests. The access request process was centralized, enabling the redeployment of over 500 annual employee hours. Standardization of the process improved controls and reduced risk, critical and focal components for Bank of America

CINTAS - Route Technology Transformation: PRC 2.0

The technology our route employees were using was error-prone, outdated and inefficient. We set out to solutions for two big opportunities:
1. Remove technological inefficiencies that were a drain on time and resources
2. Provide our front-line service representatives with an intuitive and informative platform

CINTAS - Training Central, Transforming with Technology

Cintas runs the largest Onsite Workplace Safety Training business in the US, but old, manual processes threatened to slow our growth. We built Training Central to modernize our business, and reinvent it in the process.

Fractal Analytics - Fractal’s Journey towards Business Transformation – Conception to Realization

In 2019, Fractal initiated a transformative journey, forming OpEx and integrating a PMO over 6 years, leading to organizational restructuring and exponential growth. Achieving financial and operational stability, process digitization, and addressing cultural challenges, OpEx became the driver of internal transformation upon merging with Enterprise PMO in 2024.

City of Brampton - Creating Project Transparency for the City of Brampton!

 

Large budget projects ($1M+) were being created within projects, completion dates were being altered, project managers leaving the organization left no transfer notes and proper project requirements were not being documented- this all changed when the City of Brampton implemented the Project Status Report!

 

 

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

ServiceNow is the fastest-growing enterprise software company in history. The Operational Excellence Team has driven enterprise-wide programs to yield $325M in revenue, $40M in cost efficiencies, and 288% growth in practitioner engagement across the company. Operational excellence actions are now embedded within strategic plans across the company.

BMO Virtual Connect - BMO Virtual Connect Optimized for Success: Unveiling a Digital First and Conversion-Ready Playbook
In our innovative business transformation initiative, our goal was to deliver a best-in-class customer conversion experience to over 1.8MM customers with the acquisition of Bank of the West (BOTW). We implemented refined customer journeys, leveraging a digital-first strategy, and revamped our onboarding practices with a user-centric approach, boldly growing the good

H&R Block - H&R Block's Fulfillment Network

With the Fulfillment Network, H&R Block has evolved from a traditional retail model to integrate technology into its operations, providing a user-friendly online platform and virtual consultations to enhance the tax preparation experience. Block’s new technology matches clients with available tax experts, regardless of location, addressing staffing challenges.

The RepTrak Company - 2022-2023: Years of Transformation for RepTrak

RepTrak has transformed, becoming scalable and tech-focused in 18 months. We've optimized costs, reassessed tech, and streamlined operations. Celebrating our first profitable year in over two decades in 2023, we're now a model of high-performance efficiency!

IBM - Transforming IBM Global Real Estate into a Digital Lighthouse

With RE360 the Global Real Estate (GRE) team transformed itself into a data-driven organization contributing and redesigning its operating model and using data on the glass to make informed decisions and increase productivity. These decisions resulted in significant cost reductions and improved services delivered by GRE to its constituencies.

Nor-Lea Hospital District - NLHD Emergency Department Renovation

NLHD renovated the emergency department and improved processes using Lean Six Sigma. The outcome led to improvements in ED throughput times, hospital admissions, left without-being-seen rates, patient experience feedback, ED revenue, supply cost, staff turnover, staff engagement, and ED gross margin.

Blue Cross Blue Shield of Michigan - BCBSM's Provider Issue Resolution

There was a period when BCBSM experienced an inordinate backlog in resolving claims processing issues. Immersing the team in the experience of the Providers drove creative solutions to reduce misrouted work, duplicate entries, and process handoff, leading to a 42% reduction in claims issue resolution turnaround time.

Help at Home - Help at Home's Large-Scale Transformation Strategy Drives Growth, Innovation, and Leading Evolution in the Home Care Industry

Since 2021, Help at Home's transformational and aggressive growth strategy has led to the company doubling in size, exceeding goals in all core financial targets year-over-year, and becoming the innovative, leading provider of in-home personal care services in the United States.

College of Registered Nurses of Alberta - Information Management Roadmap

The College had a 5-year strategic plan with five goals related to culture, relationships, finances, and excellence. It also had a 3-year business plan to use technology to improve its processes. However, the pandemic forced the College to shift to a hybrid workforce model, which exposed the limitations of its old technology. The College had to find solutions to meet the new challenges and opportunities.

BMO Financial Group - BMO Deceased and Estates Dashboard – A simple solution to help employees manage complex conversations

Northrop Grumman - Performance Management Takes Flight at Northrop Grumman

 

Northrop Grumman chose a performance management solution in key factories that takes a scientific approach to the factory floor by helping pinpoint and prioritize problem areas that can unlock higher throughput.

 

Analytix Solutions - VetBooks Transforms Growth Engine: 40% Faster, Zero Rework, & Limitless Scalability

Analytix's intervention transformed VetBooks, addressing growth challenges and operational inefficiencies. By optimizing processes and automating bookkeeping, VetBooks achieved a 40% efficiency boost, eradicated errors, and eliminated rework. This enabled the onboarding of six new clients without additional staff, maintaining high-quality standards, and setting the stage for future expansion.

Amadeus - Amadeus - Travel unit transformation

The travel industry has undergone a seismic transformation. The Travel unit within Amadeus has embraced the opportunities that this has created, adapting new internal processes and systems. This transformation program has involved 10,000 people across different teams, impacting what they do, the tools they use, and the processes they follow.

HCA Healthcare UK - Transforming Expectations and the Healthcare Industry

This four-page document outlines the Medical Concierge Service's story so far. With patient testimonials, facts and figures, and a mention of their ambitious plans for the future, this document outlines the way healthcare is being transformed to move more quickly and decisively.

Cognizant Technology Solutions - Trust and Safety Excellence in Operations

In the Payment fraud investigation process, manual reviewers need to identify complex fraud signals to detect bad actors. Reviewers need to check multiple dynamic signals to decide on the payment account status. Any incorrect action on the user account leads to potential monetary losses for the client and end users' business revenue. Oracle tool serves as a proactive safety net for reviewers by continuously monitoring and interpreting signals. It acts as a vigilant guardian against potential errors that may lead to monetary losses for both the client and end-users, safeguarding business revenues.

NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence

In record time, NADEC together with SAP Signavio, executed a successful business process transformation strategy anchored in a single source of truth. Multi-country stakeholder collaboration and effective change management empowered employees, serving as a key catalyst for operational excellence crucial for achieving growth.

Solutions by STC - How Supply chain transformation can transform the business

Solutions by STC transformed their Supply Chain & Procurement function from siloed transactions to strategic partnership, achieving:

$70M savings, 60% fewer RFQs, 35.5% local content, $130M reduced aged stock.
4 acquisitions, $.51B increased revenue, 29.5% less stock provisioning, 5-day procurement cycle.
They used the RIGHT PEOPLE-PROCESS-DATA-SYSTEMS approach:

Upskilled workforce, Agile methodology, centralized data management, digital core & new tech (RPA, AI).
Centralized governance, cross-functional teams, strong partner ecosystem, robust performance framework.
Inspired by the success, they're moving towards a fully digitized, data-driven Supply Chain with:

AI & ML insights, pro-active risk management, intelligent automation.
New skillsets: data scientists, AI strategists, technology enablement team.
This transformation revolutionized their business and positioned them for future success.

Nutrien - Nitrogen Real-time Operations Center (NROC): Empowering Excellence in Nitrogen Chemical Production at Nutrien

At Nutrien, we’ve established the Nitrogen Real-time Operations Center (NROC) to monitor, troubleshoot, and optimize our 10 major nitrogen chemical production facilities across North America and Trinidad. This robust technology platform allows experts to share knowledge and data across our network, thereby improving the safety, reliability, and efficiency of operations.

IBM - Transforming Finance Operations with the Power of Data, AI, and Automation

This is a transformational project for a large global telco that leveraged IBM's industry-leading AI, Data, and automation technologies to help streamline and transform their core finance operations. This project drove Quantum benefits in a short span of time.

City of Sydney - Transforming the Planning Experience at the City of Sydney

The City of Sydney's ePlanning initiative transformed traditional planning processes into a streamlined digital service, guiding applicants and providing planners with efficient tools. Overcoming challenges, the project integrated new software, reducing errors, expediting processing, and offering anytime, anywhere access to planning services. A milestone in innovation, enhancing the City's customer experience.

City of Sydney - Transformative Risk Management for Operational Excellence

A cross-functional collaborative team from The City of Sydney delivered a comprehensive, end-to-end Risk Management system that embraces automation, and improves the city's efficiency with workflows, reporting capabilities, escalations, and delegations, providing a significant benefit to the organization.

Turkcell - Turkcell RPA Champions - Operational Excellence to Deliver Business Transformation

Events, achievements, and award ceremony photos in the RPA Champions program are attached.
Also, the video link we prepared for the end of the year: https://www.youtube.com/watch?v=TN1QBrtOISo

NielsenIQ - Traditional Trade Measurement Transformation

NielsenIQ's Traditional Trade Reinvention (TTR) tackles modernization by shifting data collection from store panelists to electronic point-of-sale input. This collaborative strategy offers organized catalogs and market reports to store owners, enables vendors to improve services, and delivers clients faster, more accurate, granular, and enriched insights.

Zebra Technologies - Zebra Technologies’ Global Supply Chain and Repair Operational Excellence Transformation

Zebra's Global Supply Chain & Repair Organization launched an Operational Excellence initiative in 2023, enhancing customer experience and financial performance. It boosted Zebra's Net Promoter Score by 20% and improved key performance indicators, fostering a culture of employee empowerment, accountability, innovation, and growth.

Lumenis BE - The Lumenis BE operational post-purchasing separation project

Lumenis sold the Surgical Business to Boston Scientific and established a new company in a unique operational separation project. This includes the separation of employees, facilities, products, manufacturing lines, IT systems, and more. The separation resulted in a Hypergrowth of 60% in 1.5 years based on 65% of its original activity.

Gagen MacDonald - Gagen MacDonald’s Human-Focused Approach to an M&A Integration

L&T Heavy Engineering - IT Infrastructure & Cloud Program for HEIC Digital Transformation Journey Wave 2.0
IT Infrastructure
• IT OT Network: Upgrade the IT OT network
• 3D automation infrastructure
• VDI Infrastructure
• HCI Infrastructure
• Backup Infrastructure
• BCP Infrastructure
• IT – OT Firewalls
• IT support & Infrastructure management
• Network infrastructure management tools.
• SOC implementation

Cloud Infrastructure

• Azure network topology
• Virtual network and peering
• Hybrid network topology
• Network security
• IoT Connectivity

EYGBS (India) LLP - Transforming business operations at EY Global Delivery Services (GDS)

Global Delivery Services (GDS) is one of the greatest global assets of EY. It is a network of service delivery centers across Americas, EMEIA and Asia-Pacific, that provide better-quality services and solutions to all client-serving and enablement teams of EY.

In recent years, EY GDS saw over 25% YoY growth, expanding into new areas and increasing both service innovation and headcount. As EY GDS rapidly advanced, the growth momentum is expected to accelerate and EY GDS Operations team identified the need to transform its internal capabilities, helping business to respond to shifting market and client needs.

Roads and Transport Authority (RTA) - Dubai - Roads & Transport Authority (RTA) Dubai - Transport Activities Rental System (TARS)
Transport Activities Rental System is the first widely adopted blockchain implementation in production in RTA. Inspired by the technology vision of Dubai, RTA has conceived, developed, and implemented a smart contract system to track vehicle rental activities in Dubai.

The system currently tracks over 3 million smart rental contracts by 1,500,000 customers from 200 nationalities. The rental industry consists of 2,723 companies with over 166,000 vehicles

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

UnitedHealth Group (UHG) transformed its operational efficiency and customer experience with Skan's AI-powered process intelligence technology. Enabled by Skan, UHG was able to analyze its operations, revealing insights into process dynamics and technology utilization, leading to transformative initiatives such as process standardization and effective change management. Through bottleneck identification and unit cost analysis from Skan's insights, UHG attributed over $10 million in estimated cost savings in the early stages, with the potential to more than triple the savings in the next year, significantly boosting UHG's operational efficiency, workforce productivity, and high-yield automation opportunities.

Paramount - Paramount: to boldly go where no company has gone before
In 2020 Paramount’s HR team set out to redefine our digital strategy following the finalization of the merger between CBS and Viacom, an organization pivoting to agile ways of working and shifting consumer behaviors. Significant investments in core infrastructure, enhanced digital experiences, and exploration of frontier technologies including automation, VR, and AI produced radical results that helped transform the function and our business

Ernst & Young LLP - Building an integrated, connected supply chain to reframe the future

This project entailed the global implementation of a market-leading APS. Through this implementation, EY helped the client fuel growth and maintain a competitive advantage in the market through three core planning processes: demand planning and forecast generation, inventory and supply planning including manufacturing and capacity management as well as production and distribution planning.

CINTAS - Training Central, Transforming with Technology

Cintas runs the largest Onsite Workplace Safety Training business in the US, but old, manual processes threatened to slow our growth. We built Training Central to modernize our business and reinvent it in the process

Verizon -Digital Enablement - Autonomous Service Management & Seamless Automation

A platform for enterprise customers to automate the end-to-end delivery of a service that relies on multiple suppliers. Known as the Digital Enablement Platform (DEP) provides a library of TM Forum Open APIs for ordering, service management, and billing. Using DEP APIs enterprise customers can build automation with Verizon for end-to-end service delivery, accelerating their digital transformation

TraceLink - End-to-End Supply Chain Product Orchestration through TraceLink's Multienterprise Information Network Tower

MINT by TraceLink revolutionizes pharmaceutical supply chains, connecting businesses with 290,000+ partners. It replaces EDI, email, and P2P, reducing costs and enhancing resilience. Standout features include free partner onboarding and versatile B2B transactions. MINT ensures seamless collaboration in an ever-connected world. It's the future of supply chain efficiency and visibility.

Infosys Limited - 10x improvements in IT Asset Management through Digital Transformation

An excellent example of driving 10x improvement in agility, superior user experience, maximizing asset utilization, and elimination of non-value-adding work by breaking functional silos, enhancing collaboration, connecting data, and changing ways of working in a large organization through the power of platform thinking, connected organization and leveraging digital technologies.

Cognizant Technology Solutions - Implementation of AI/ML & web-based workflow to manage emails & perform data analytics/live dashboards

The Cognizant team oversees post-trade activities, including margin management, trade confirmation, and settlement for FXMM, OTC, ETD, and SBL. We serve our clients with end-to-end trade lifecycle management. Most of our inputs (90%) and all client communication are conducted via email.

Cognizant Technology Solutions - Reimagined sorting and Intake process for an insurance client

Cognizant, providing claims management - utilization review support to a top US-based Property & Casualty (P&C) client, faced challenges due to the extensive manual work involved in sorting and intake (case set-up) for further processing, resulting in fragmented processes and inefficiencies. This led to increased lag/ handover time, accuracy issues, and cost overruns for Cognizant

Cognizant Technology Solutions - LBS Service Stack – helping build the ‘Future of location services

Modern location-based services have changed drastically in the last decade. With the changes, come challenges, technological innovations, and Cognizant’s end-to-end-business-process-as-a-service (BPaaS) answer to the demands of field service providers (FSPs) for efficiencies and cost savings even as they scale their businesses to meet evolving needs. This guide explores these issues and provides a detailed view of the solution and case studies on how the Cognizant BPaaS for global location-based services stack has already helped FSPs anticipate challenges and act, head off problems, and accelerate results in 50+ countries and 300+ cities

NADEC and SAP Signavio - SAP Signavio and NADEC - “Empowering Business Users to Contribute to Operational Excellence”

In record time, NADEC together with SAP Signavio, executed a successful business process transformation strategy anchored in a single source of truth. Multi-country stakeholder collaboration and effective change management empowered employees, serving as a key catalyst for operational excellence crucial for achieving growth.

Flex Zhuhai - Digital Energy Saving

This is the Lean journey about the transformation of a 19-year-old manufacturing facility into an intelligent energy management facility. Flex Zhuhai had achieved tremendous improvement results through the combination of traditional Lean tools and advanced 4th Industrial Revolution technologies application, grooming invaluable talents in the process

Flex Zhuhai -  No-Touch Production Planning & Scheduling Solution

Flex Zhuhai site developed an algorithm-based advanced planning & scheduling platform, built on a digital business transformation solution, which includes a touch SMT line plan and scheduling, no touch backend assembly line plan and schedule, which also enables tooling/fixture auto-replenishment, finally realized smart real-time operations planning and management.

PepsiCo Inc. - Go-to-Market Digital Modernization at Frito Lay North America

Frito Lay North America's transformative digital journey showcased at BTOES, centers on the PFNA Capabilities Acceleration Framework (PCAF). Adopting a platform-based strategy. Integral projects like Snacks2You, SalesHub+, SalesLead+, and SalesPro+ underscore PFNA's excellence in streamlining operations and workforce enablement.

Turkcell - Turkcell RPA Champions & Process Mining - Best Achievement in Operational Excellence to deliver Digital Transformation

Events, achievements, and award ceremony photos in the RPA Champions program & Process mining are attached.
Also, the video link we prepared for the end of the year: https://www.youtube.com/watch?v=TN1QBrtOIS

The City of Sydney - Digital Excellence in Visitor and Contractor Management at the City of Sydney

The City of Sydney manages a variety of properties, from inner city depots, and 200+ year-old heritage-listed buildings to ultra-modern skyscrapers. Each property type has its specific operating conditions and requires teams of sub-contractors to maintain them properly.

The City’s Visitor Contractor Management System enables us to track a company’s compliance status which enables us to allocate tasks to a worker and be confident that the work can be completed safely by qualified people.

City of Sydney - Transforming Customer Identity & Access Management at City of Sydney

City of Sydney's Customer Identity and Access Management project revolutionizes digital access, consolidating 300,000 accounts into a secure, single sign-on solution. Our innovation extends to influencing onshore data storage and implementing advanced security features, making this initiative a template for Australia's digital identity transformation.

Bupa Health Insurance Australia - Bupa: Messaging Reimaged

Bupa Health Insurance in Australia skillfully responded to a surge in Messaging demand, deploying an AI-enhanced CCaaS project focused on innovative "no-code-bots" & AI-augmented experiences. This move has transformed both customer engagement and the employee experience in line with Bupa's global and local strategic imperatives.

NielsenIQ - Traditional Trade Measurement Transformation

NielsenIQ's Traditional Trade Reinvention (TTR) tackles modernization by shifting data collection from store panelists to electronic point-of-sale input. This collaborative strategy offers organized catalogs and market reports to store owners, enables vendors to improve services, and delivers clients faster, more accurate, granular, and enriched insights.

University of Phoenix - AI-Powered Predictive Personalization: The Next Frontier of Digital Transformation

Predictive personalization powered by AI has the potential to revolutionize the way we market and interact with customers. By leveraging machine learning and data analytics to comprehend individual customer preferences and behaviors, businesses can create highly personalized experiences that are tailored to each customer’s unique needs and interests. This involves analyzing real-time customer data, such as user behavior, interactions, preferences, demographics, and more

SAP - Sandrine Pons, Transforming Customer Experience for Business Across Northern Europe

Sandrine Pons, Regional Vice President, Head of Solutions Sales & Innovation, SAP EMEA North, leads a dynamic, diverse, and award-winning team that drives digital transformation success for customers through innovative, efficient solutions and systems across the region, including the unique Immersive Journey.

SAP - Sandrine Pons, Transforming Customer Experience for Business Across Northern Europe

Sandrine Pons, Regional Vice President, Head of Solutions Sales & Innovation, SAP EMEA North, leads a dynamic, diverse, and award-winning team that drives digital transformation success for customers through innovative, effi

Turkcell  - Best Achievement in Operational Excellence to deliver Digital Transformation

Digital Transformation of Internal Control at Turkcell

Jabil - Our Vision for People-Centric Operational Excellence at Jabil

Jabil's submission to the BTOES award for Best Operational Talent Programs exemplifies a transformative journey towards operational excellence, guided by Vice President of Operations Michal Wierzchowski and his dedicated Global Operations team.

Shell International Aviation Customer Operations - Unleashing the Ultimate Potential of Our People through our Robust 4E's Employee Engagement Framework

Our holistic 4E’s Employee Engagement Framework translated to a great place to work, above top quartile employee experience scores, robust upskilling and external recognitions. Customer Operations Aviation transformed into a strategic competitive advantage to Shell, delivering incredible benefits to our customers, stakeholders and employees, while enabling Shell’s decarbonization strategy.

BMO Virtual Connect - BMO Virtual Connect Out of necessity; innovation: How the Bank of Montreal transformed our customer-contact operations center to a world-class virtual financial services employer.

BMO’s customer contact center emerged post-pandemic on a transformational journey to establish a purpose-built remote workforce. We met several challenges head-on, successfully evolving our operating model and reimaging the remote employee experience. Re-named Virtual Connect, we have a bold new employee ambition: be the leading virtual financial services employer.

Turkcell - Turkcell RPA Champions - Best Operational Excellence Program for Discovering Nurturing and Fortifying Talent Management

Events, achievements, and award ceremony photos in the RPA Champions program are attached.
Also, the video link we prepared for the end of the year: https://www.youtube.com/watch?v=TN1QBrtOISo

Sanofi - Leadership Transformation at Sanofi: Navigating Change for Digital Excellence

Transformation elevated the Digital function to a core business capability leading to rapid shifts and demands on Digital managers. Recognizing the challenges this placed on managers, the Digital Senior Leadership Team initiated the Leadership Hacks program. Over 18 months, 500 managers underwent intensive upskilling, forming small, diverse cohorts for collaborative, blended learning. Results showed both a positive impact on leadership capabilities and organizational effectiveness.

IBM - Transforming IBM Business Continuity and Risk Management

The BCM project deployed an efficient resilience program that instilled confidence in the organization's recovery capabilities, creating a robust business continuity management framework, allowing for a 30% reduced cycle time to respond to customers' and regulators' inquiries, and cutting in half-time required for building and maintaining business continuity documents.

UnitedHealth Group - How UnitedHealth Group Reengineered Business Transformation with Process Intelligence enabled by Skan

UnitedHealth Group (UHG) transformed its operational efficiency and customer experience with Skan's AI-powered process intelligence technology. Enabled by Skan, UHG was able to analyze its operations, revealing insights into process dynamics and technology utilization, leading to transformative initiatives such as process standardization and effective change management. Through bottleneck identification and unit cost analysis from Skan's insights, UHG attributed over $10 million in estimated cost savings in the early stages, with the potential to more than triple the savings in the next year, significantly boosting UHG's operational efficiency, workforce productivity, and high-yield automation opportunities.

Shell - Shell Contractor Safety Inspection

Due high number of road traffic incidents causing injury to contract staff in Oman. Shell Digital GameChanger Lab tested the solution using an innovative AI/machine vision tool designed to support the activities of field-based assessors intended to identify potential vehicle faults prior to the vehicle being released onto the road

Fidelity Investments -  Strategic Transformation in Operations Quality: The Quantum Leap from Rigorous Checks to Agile Quality Audits

The Performance Delivery team at Fidelity Investments led an end-to-end transformation of the existing quality model to design and deliver a Quality Framework that was efficient, and effective and had governance protocols that fulfilled external and internal audit requirements for extremely critical transactions. The project has laid the foundation for a more agile, data-driven, and customer-focused Quality Framework in the Operations ecosystem.

Organon - Simplification within Global Labeling

Organon Global Labeling simplified process management and training with three main improvements. First, interactive process maps were implemented, providing visualization of interactions between people, processes, and systems. Second, ~110 complicated procedural documents were simplified into one end-to-end Operating Manual. Third, a Certification-based training program was implemented where trainees receive hands-on experience earlier

Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF)
Shell Aviation collaborated with external partners in developing Avelia, one of the world’s first blockchain-powered SAF book-and-claim solutions. Avelia connects airlines and businesses globally to share the costs and environmental benefits of SAF, thereby generating enough aggregated demand to accelerate the aviation industry’s pathway toward net zero emission by 2050

Paramount - Paramount: to boldly go where no company has gone before
In 2020 Paramount’s HR team set out to redefine our digital strategy following the finalization of the merger between CBS and Viacom, an organization pivoting to agile ways of working and shifting consumer behaviors. Significant investments in core infrastructure, enhanced digital experiences, and exploration of frontier technologies including automation, VR, and AI produced radical results that helped transform the function and our business.

CINTAS - Route Technology Transformation: PRC 2.0

The technology our route employees were using was error-prone, outdated, and inefficient. We set out to solutions for two big opportunities:
1. Remove technological inefficiencies that were a drain on time and resources
2. Provide our front-line service representatives with an intuitive and informative platform

Ernst & Young LLP - The Rheem Roadmap to Drive Value

Rheem engaged EY in a multi-year global end-to-end digital transformation to develop its growth and digital strategy roadmap and drive value across the business. EY identified, assessed, and delivered a transformation and value roadmap divided into multiple releases, helping Rheem unlock $900m+ of benefits in 10 years.

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage
 

ServiceNow is the fastest-growing enterprise software company in history. The Operational Excellence Team has driven enterprise-wide programs to yield $325M in revenue, $40M cost efficiencies, and 288% growth in practitioner engagement across the company. Operational excellence actions are now embedded within strategic plans across the company.

 

ChristianaCare - ChristianaCare’s Smart Mirror for Wellbeing

Inpatient psychiatric hospitalizations are expensive. In the 3 months post-discharge, patients are at a heightened risk for decomposition of their mental state. ChristianaCare reconceptualizes post-discharge care of these patients with the Smart Mirror for Wellbeing, a digital-first solution designed to allow patients to build resilience and healthy habits at home.

UnitedLex - UnitedLex and Haleon Deliver Operational Excellence

UnitedLex helped prepare Halenon, the global leader in consumer health, for its future as an independent, publicly traded company by building a digitally enabled, customer-centric, data-driven legal department to hit the ground running and ensure a future of ongoing innovation and value creation for the business.

Blue Cross Blue Shield of Michigan - BCBSM's Behavioral Health Community Crisis Response

BCBSM reacted quickly to meet the behavioral health needs of the community following a mass shooting at Oxford High School, just north of metro Detroit. Following the tragedy, BCBSM created a Community Crisis Response Playbook. Fifteen months later, another mass shooting occurred at Michigan State University. Once again, BCBSM stood by its commitment to the community in the face of crisis, this time leveraging the Community Crisis Response Playbook to guide its response.

Petroleum Nasional Berhad (PETRONAS) - Enabling sustainable operational excellence through the establishment of the global PETRONAS Lean Six Sigma program

PETRONAS, a global energy company, implemented the enterprise LSS program. Between 2021 and 2023, this program achieved USD 4.76 billion in value creation, 895k man-hours saved, and 54.8% PCE improvement from 2021 to 2023. PETRONAS upskilled more than 10k staff and celebrated achievers through its annual COPPER and MIPAC event.

Analytix Solutions - Innovative Accounting: Arena Sports' Efficiency Leap

Arena Sports partnered with Analytix to revamp its accounting, resulting in a 25% efficiency boost and 98% data accuracy. By optimizing workflows, automating data, and standardizing reporting, they enhanced financial operations and decision-making, aiding growth and enriching family entertainment at their Seattle centers. This case exemplifies impactful operational improvements in business.

Cognizant Technology Solutions -   Intelligent Automation tackles the US opioid crisis

Regulating prescription opioid approvals is one approach to addressing the U.S. opioid crisis. This end-to-end solution addressed burgeoning volume and cost, ensured regulatory compliance, improved care, and reduced potential prescription-related overdose. The heart of the solution is that many otherwise perfectly healthy lives are saved through early detection

Cognizant Technology Solutions -  Delivering cloud services pitch to clients

In the words of our client - “Designing and scaling the Pitch and Proposal hub has truly been a once-in-a-lifetime opportunity- and the Cognizant team has been such an integral part of the journey right from the inception! Whether it’s enabling access to top talent, thinking big and bold, taking risks, or driving execution excellence at scale- I can’t thank the team enough for what they have done!”

City of Sydney - Bridging the Digital Gap Through Public Access IT Transformation

The City of Sydney's PAIT Services Renewal Project revitalizes public access IT services across 25 locations. With strategic alignment to Sustainable Sydney 2030, the project introduces modern technology, innovative features, and Wi-Fi upgrades, enhancing community engagement and bridging the digital divide.

IBM - IBM Data-Driven Transformation with Enterprise Performance Management

IBM launched the Enterprise Performance Management (EPM) initiative to create the foundation for practically limitless applications of advanced analytics across nearly all areas of IBM business with the scale to support operations in 173 countries. EPM shortened analytics from days to seconds saving IBM nearly 3 million hours a year.

S&P Global - The S&P Global Innovation Platform 

In today's world of emerging technologies, markets, and consumer demands- we must innovate just to stay relevant. Innovation that keeps pace with today's market velocity requires a technology platform and a systematic process. With this in mind, the essential innovation team launched the S&P Global Innovation Platform.

City of Sydney - 3D Virtual Tours: Transforming our community venue booking journey

A cross-functional innovation team at The City of Sydney collaborated to deliver an innovative solution that harnesses emerging technology to solve the needs of our community members while increasing efficiencies in our organization.

Electromin - E-MOBILITY SOLUTIONS RE-DEFINED. The leading Smart Mobility solutions provider in the Middle East.

We offer reliable e-mobility and digital solutions. Our 360⁰ Smart Mobility ecosystem includes EV consultancy, supply, and maintenance of a wide range of electric vehicles (passenger & commercial), installation, operation, and maintenance of EV charging infrastructure, and establishment of community mobility hub

ibex - ibex Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

ibex, a leading global provider of business process outsourcing, and customer-engagement technology solutions, introduces Wave iX, the definitive AI-driven digital-first customer experience and employee experience solution suite. It seamlessly integrates innovative AI with ibex’s cutting-edge CX platform facilitating advanced, hyper-personalized, intelligent interactions that cultivate stronger connections between brands and their customers.lo

Alcatel-Lucent Enterprise - ALie SMART Business Assistant

Alcatel-Lucent Enterprise's ALie SMART Business Assistant, launched in response to COVID-induced supply chain challenges, integrates LEAN principles and AI to offer real-time visibility. Accessible across devices, ALie reduces supply chain front office workload by 42%, securing critical deals amid shortages. Its material availability feature gained global traction, engaging 1600 users and enhancing productivity through immediate access to strategic information.

BMO Virtual Connect - IVR Transformation – Delivering Self-Serve Functionality to improve customer satisfaction and provide an effortless experience

BMO Virtual Connect leveraged advanced analytics and customer research to solve two major customer friction points by deploying self-service journeys in our telephone banking (IVR) routing. The team delivered a solution for the most common card decline reasons and built a fully automated functionality to self-serve and proactively offer card limit increases in real-time

BMO Financial Group - BMO Financial Group – Needs Navigator Enhancements Drive Customer Service Capabilities

BMO's Needs Navigator is an onboarding and fulfillment tool that helps guide employees through successful customer conversations. The enhancements introduced in 2023 have supercharged the application and contributed to a significant lift in the product enrollments per customer during onboarding and a doubling of Net Promoter Scores (NPS).

JLL - Driving Operational Excellence: JLL and Standard Chartered Bank's Transformation Journey

JLL has partnered up with Standard Chartered Bank to deliver an all-encompassing range of workplace services across the Bank’s workplace and facilities portfolios in the Americas, Europe, Africa, and the Middle East. Our joint mission is to redesign and transform the Bank’s workplace – to advance a sustainable real estate portfolio and operations that attract and retain top talent while prioritizing well-being and a better experience for all.

Flex Zhuhai - Rapid Response to Urgent Orders Prioritizing Solution

Digital Orders Prioritization System interconnected client data with Flex’s ERP system, Manufacturing Execution System, and Self-Guided Vehicle System, significantly improved
• Fulfill customer urgent orders LT from 2 days to 6 hours
• 35% reduction in urgent orders response time
• 15% reduction in operation cost
• 62% revenue increase in FY23 VS FY22

Premier BPO - PREMIER BPO TRANSFORMING CUSTOMER FRUSTRATION INTO A CULTURE OF TRUST

A home security company faced tremendous negative customer pressures due to poor support services. Premier redesigned support solutions to dramatically drop wait times (-33.4%), reduce payment errors (-73.9%), and decrease open cases (-57.1%) resulting in CSAT surge (+11.5%), reduced technician visit costs ($14k), boosting online reviews, and raising customer retention.

HGS - HGS Agent X

HGS Agent X is a revolutionary cloud-based omnichannel tool that revolutionizes contact center operations. Empowering agents with cutting-edge technology, it optimizes contact center operations, offering a 360-degree dashboard for streamlined interactions. Beyond CX improvement, it transforms productivity, and sales, proving essential for organizations aiming to enhance CX operations.

IBM - IBM 2022 Skills Challenge to confirm sellers could deliver value and benefit to clients

The 2022 IBM Skills Challenge leveraged established best practices to confirm that 16,000 direct IBM sellers worldwide were positioned in the appropriate job role to capably deliver value and benefits to their clients by demonstrating the effectiveness of a product in the client’s enterprise.

Housing & Development Board - HDB Design System

The User Experience Design (UXD) team at HDB introduced the "Polymer" design system to streamline UI component design, resulting in faster product development and scalability. This initiative led to significant annual manpower savings and advanced UX Maturity within HDB, promoting a user-centric design culture in line with "One Public Service."

City of Sydney - Making Advertising Screens Useful for the Community

A case study from the City of Sydney on how we made the advertising screens in our network more useful to our community.

Meridian Health - Revolutionizing Customer Engagement with Self-Service and IVR Technology

In the fast-paced world of customer service, Interactive Voice Response (IVR) systems are important for connecting customers to their business needs. This submission celebrates the outstanding achievements in Meridian’s IVR work, recognizing the transformative impact it has on customer engagement, effective use of staff resources, and self-service solutions.

Ricoh - Machine Issues? Never Fear, Your Technician Is Near!

Ricoh introduces the "Where's My Technician?" feature, akin to an "Uber for Technicians," enhancing customer convenience and experience. Integrated with Oracle Field Service, it offers real-time tracking and updates on technician arrival, garnering a remarkable 93% 5-star customer rating for its efficacy and peace-of-mind provision.

Bosch - Amazon Frustration-Free Shopping

Creating a unique shopping experience that turned customers into loyal brand enthusiasts who will continue to buy more Bosch products on Amazon. Project increased sales by 3,000% and customer loyalty by 900%.

Bosch is the first and only brand on Amazon that have this type of content and shopping experience in the world.

Cigniti Technologies Ltd - Leading NGO Attains 30% Better Treatment Outcomes Using Cigniti’s AI-Powered Digital Platform

NGO Elevates Patient Treatment Outcomes 30% with Cigniti's AI Platform
A US-based NGO, aiding at-risk youth and families, faced challenges aligning them with suitable programs. Integrating Cigniti's AI solution, FirstMatch, led to a groundbreaking 30% surge in program matching accuracy, addressing critical gaps in support for vulnerable children and enhancing treatment outcomes.

Elanco Animal Health - ElancoGPT: Using AI to Enhance Enterprise Productivity

Elanco Animal Health launched ElancoGPT, an innovative AI chatbot to revolutionize the way employees interact with data. ElancoGPT reduces time spent on routine tasks so employees can focus more on Elanco's mission of innovation in animal care. The transformative impact is evident in its adoption rate and productivity cost savings.

Belcorp - AI Innovation Labs Platform

Belcorp reimagines R&D with AI : In response to recent global disruptions, the multinational beauty company has built an AI Innovations Lab Platform to help streamline R&D processes, eliminate unnecessary expenses, and improve team efficiency to bring innovative products for their consumers.

Wells Fargo - Wells Fargo Graph-based Anomaly Detection Fraud A.I. Platform

 

Developed by the Wells Fargo Fraud Technology Team, Project Graph-Based Anomaly Detection represents an innovative leap in AI-powered banking technology, revolutionizing the sector's approach to fraud detection. Combining enhanced accuracy, operational efficiency, user experience, and strict adherence to data confidentiality, Project Graph-Based Anomaly Detection from Wells Fargo is a testament to the transformative potential of AI and ML in the banking industry.

 

 

 

Verizon - AI Powered customer experience for prospective enterprise customers

A seamless digital customer experience for prospective enterprise customers to learn about Verizon products, register, and place orders, eliminating the need for engaging assisted channels and minimizing shopping cart abandonments. AI Tools for personalized product recommendations, tracking customer journeys in real life to identify friction points, and offering contextual help using chatbots

TraceLink - The AI-Powered Vanguard: TraceLink's Solution for Predicting and Mitigating Drug Shortages

TraceLink's Product Availability Intelligence revolutionizes drug shortage management, harnessing AI to predict shortages 90 days in advance with remarkable accuracy. This groundbreaking tool empowers pharmaceutical sectors and healthcare providers, enhancing patient care, optimizing operational efficiency, and enabling proactive, informed decisions in the dynamic healthcare landscape.

SAP SE - SAP Enterprise GPT & Digital AI Launchpad

SAP Enterprise GPT transforms SAP Digital Hubs, boosting customer engagement. It decouples growth from linear resource increases, cutting time spent on revenue tasks by 46%. The success led to the Digital AI Launchpad - an AI-driven sales platform - projecting a 26-35% sales pipeline boost and 16-21% time savings

Miros - Miros provides the next-generation search and discovery experience based on AI - the Wordless Search

With generative AI, Miros helped Momox Fashion pioneer online fashion shopping and sustainability. Miros integrates seamlessly into any website or app, giving shoppers a seamless shopping experience. As a result of using Miros, momox fashion saw a 19% increase in GMV, an 11% increase in AOV, and 10% increase in ARPU.

Icertis - Icertis Delivers Enterprise Transformation with AI-powered Contract Intelligence

Icertis, an AI company transforming business contracting, empowered a global biopharmaceutical firm to elevate its legal services by infusing an AI-driven solution into contract management. By combining purpose-built AI with contract data, Icertis helped the company rapidly digitize, automate, and streamline contracting enterprise-wide to deliver bottom-line results.

IBM - Optimizing Cash Management with AI

The Contracting Language Analyzer solution optimizes IBM's cash management process and drives operational efficiencies by delivering consistent insights on the client’s contractual terms with a full AI model decision transparency to empower its users. The solution allowed IBM to reduce aged receivables, optimize cash opportunities driving improvement in cash performance globally.

S&P Global Market Intelligence - Unleashing the Power of Foreseer AI in a Data-driven World

Foreseer AI is a game-changer for S&P Global Market Intelligence’s delivery of unrivaled insights to our clients. The platform is generating extraordinary efficiency and transforming the collection of data assets like S&P Capital IQ Financials through automated extraction from unstructured sources, human-in-the-loop validation with continuous learning, and seamless workflow integration

EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation

EPSoft tackles the challenge of automation by focusing on elevating human potential, rather than eliminating it. Offering a user-friendly suite of tools for process analysis, optimization, and RPA bot execution - - all with AI-powered efficiency.

Shell International Aviation - Avelia: One of the world's first blockchain-powered book-and-claim solutions for scaling Sustainable Aviation Fuel (SAF) 

Shell Aviation collaborated with external partners in developing Avelia, one of the world’s first blockchain-powered SAF book-and-claim solutions. Avelia connects airlines and businesses globally to share costs and environmental benefits of SAF, thereby generating enough aggregated demand to accelerate the aviation industry’s pathway toward net zero emission by 2050.

Bank of America - Bank of America Advancing Learning Enablement: Operational Model Transformation and Automation

ALE achieved operating cost savings, improved risk controls, and exemplified Bank of America’s culture to continue to grow responsibly in innovative ways. The entire learning function at Bank of America has benefitted from ALE, including business leaders looking to drive their business forward and senior leaders focused on ensuring our organization is operating effectively and efficiently.

E.ON Digital Technology - Tax Automation – a low code project with Power Platform

Tax Automation Project developed a low code application to support the Corporate Tax unit to automate the process of data collection for M&A. Using Microsoft Power Apps, the cross-functional team developed a Model-Driven App where all the data from Corporate Tax has been stored in Dataverse and organised in standard and custom tables.

IBM - A Step Change in Opportunity-to-Cash Operations: IBM Intelligent Workflow

Using best-in-class technologies, the initiative completely transformed the user experience of how the contract registration, order management, and billing activities are executed. From a complex scenario involving multiple teams and tools for exchanging data, we moved to an optimized user experience, empowering responsible individuals to act without relying on others.

 Cognizant Technology Solutions - Transformation-led BPO operations
The reimagined operating model resulted in significant improvement in business metrics - faster end-to-end cycle time, ensuring straight-through processing, first-time right, and adherence to regulatory compliance requirements

S&P Global - Breaking Barriers Hackathon and the Editorial, Design, and Publishing (EDP) Leave Management App

S&P Global launched the Breaking Barriers Hackathon, which focused on the Low Code/No Code revolution and Citizen Developers. A top project was a Leave Management App- a centralized system for managing leave during holidays, thereby increasing transparency, improving efficiency, and reducing errors in leave management across our global team.

Turkcell - Turkcell RPA Champions - Best Achievement in Process Automation

Events, achievements and award ceremony photos in the RPA Champions program are attached.
Also, the video link we prepared for the end of the year: https://www.youtube.com/watch?v=TN1QBrtOISo

Vale Base Metals - Toward an “augmented” M&A and Spin-off practice using “data-driven” Digital Enterprise Architecture

Vale Base Metals, a global world-leading producer of energy transition minerals, started, in 2023, a spin-off process to become an independent organization, supported on modern and augmented M&A and Spin-off practice using “data-driven” Digital Enterprise Architecture, including all business functions and IT/OT shared platforms, technologies foundations and services

Verizon - Service Harmony - Streamlined Inventory & Unified Service Management. 

Verizon built a unified inventory solution using a Data Hub, a collection of inventory from 26 sources organized for distribution covering all the products. Use Case-specific logical units are defined and data is made available in micro databases with APIs for accessing data.
Verizon adopted ServiceNow as the ITSM platform for enabling Unified Service Management across the products and services. ServiceNow as an ITSM platform enables Verizon to seamlessly integrate with enterprise customer’s ServiceNow instances.

Fujitsu Ltd. and FI-NET (Fujitsu I Network Systems Ltd.) - Digital KAIZEN by Fujitsu

Fujitsu revolutionizes KAIZEN by integrating SAP Signavio's Process Mining, transforming a traditional Japanese plant into a digital powerhouse. This innovative approach identifies bottlenecks, reduces rework, ensures compliance, and eradicates inefficiencies, thereby enhancing operational efficiency, profitability, and sustainability in manufacturing

Cognizant Technology Solutions - Enabling operational improvements & disciplined capital with Process Mining

An online retailer achieved astounding results through process mining. In ~4-months they identified 25% of a two-year £52M strategic expense reduction goal. The high ROI program improved operating efficiency by reducing lost parcels, provided faster returns for better customer experience, and created accountability for carriers through transparent tracking.

TURKCELL ILETISIM HIZMETLERI A.Ş. - Shaping Future with the Intelligence Road @ Turkcell

Turkcell's Process Mining Program, a key element of its Digital Transformation strategy, has revolutionized digitalization in Turkey. This initiative focuses on accelerating digital transformation, optimizing processes, and driving business value. Key aspects include digital acceleration through bottleneck identification, robust KPI-driven results, and impactful outcomes like real-time data insights, innovative roles, and continuous process monitoring. This journey signifies not just technological, but cultural transformation, emphasizing continuous learning and the essential nature of digital transformation for future success.

EPSoft Technologies - EPSoft Recognizes the Need for Human-Centric Automation

EPSoft tackles the challenge of automation by focusing on elevating human potential, rather than eliminating it. Offering a user-friendly suite of tools for process analysis, optimization, and RPA bot execution - - all with AI-powered efficiency.

Organon - Simplification within Global Labeling

Organon Global Labeling simplified process management and training with three main improvements. First, interactive process maps were implemented, providing visualization of interactions between people, processes, and systems. Second, ~110 complicated procedural documents were simplified into one end-to-end Operating Manual. Third, a Certification-based training program was implemented where trainees receive hands-on experience earlier.

ServiceNow - Operational Excellence at ServiceNow - Driving Enterprise Operational Leverage

ServiceNow is the fastest-growing enterprise software company in history. The Operational Excellence Team has driven enterprise-wide programs to yield $325M in revenue, $40M in cost efficiencies, and 288% growth in practitioner engagement across the company. Operational excellence actions are now embedded within strategic plans across the company.

In record time, NADEC together with SAP Signavio, executed a successful business process transformation strategy anchored in a single source of truth. Multi-country stakeholder collaboration and effective change management empowered employees, serving as a key catalyst for operational excellence crucial for achieving growth

SBM Management - SBM’s Scope of Work Manager: Validate service delivery from anywhere in the world

SBM's Scope of Work Manager revolutionizes facility management by providing global service validation. It enhances transparency, empowers teams, and meets evolving industry demands. The project's success is evident in improved service quality, efficiency, and streamlined operations, setting a new standard in data-driven facility management.

L&T Heavy Engineering - Digital Supply Chain in Manufacturing.  

• Customer Relationship Management
•  AI/ML/NLP-based specification extraction.
•  Integrated Engineering Manufacturing Quality System
•  Full Kit Management System
•  Project monitoring tool
•  Critical Resource Exploitation and Monitoring System
•  Supplier Relationship Management
•  Inventory transaction and physical verification.
•  mobility for logistic service providers with online invoice processing
•  QR code base Inventory & vehicle tracking

Alcatel-Lucent Enterprise - Alcatel Lucent Enterprise Cloud Transformation

Alcatel Lucent Enterprise transitioned from an on-premises data center model, adopted in 2016, to a full cloud environment. Faced with challenges in updates, security, and scalability, the move aimed to optimize processes, operations, and customer services. The transition, initiated with a five-month pilot, resulted in 15% cost savings, avoided upgrade costs, and increased operational flexibility. The success sets the stage for broader company-wide transformative projects, leading to a more agile and efficient operational era.

Stanford Health Care - Stanford Medicine - Stanford Medicine Data Center Strategy, Consolidation and Migration Project

Stanford Health Care recently consolidated its Data Center Infrastructure and Operations functions in a far-reaching project helmed by Christian Lindmark, Vice President and Chief Technology Officer; and Paul D’Anna, Administrative Director of Infrastructure. The project strategy and planning included the entire TDS Infrastructure team. Project execution was a combined effort across Infrastructure and all TDS Application teams over two years.

Johnson & Johnson - Application of Cognitive Document Processing and Neural Machine Translation to expedite drug safety case processing and reporting.

CINTAS  - Training Central, Transforming with Technology

Cintas runs the largest Onsite Workplace Safety Training business in the US, but old, manual processes threatened to slow our growth. We built Training Central to modernize our business, and reinvent it in the process.

Cognizant Technology Solutions - Digital Productivity – A new era of enterprise automation adoption

Under significant pressure, this company embarked on an ambitious digital productivity transformation to reduce cost and eliminate manual work for their 26,000 team members. Their success is an industry hallmark in digital workplace transformation. In three years they achieved ~$75M in savings and created an empowered digital productivity culture.

Kantar - Rapidly transforming IT operations at scale for a leading marketing data and analytics business

Kantar had just 9 months to separate and rebuild its entire technology infrastructure. They took the opportunity to improve their IT services in line with their company mission, through a digital workplace transformation which is already seeing results such as a 52% increase in employee satisfaction levels.

MSC Industrial Supply Company

Bank of America - Leveraging Technology To Create Better Human Connections

The deployment of the metaverse simulations for employee onboarding and upskilling at Bank of America represents a forward-thinking approach to corporate training. The metaverse not only addresses the practical challenges of onboarding a large number of employees but also positions The Academy at the forefront of innovation in corporate training.

MSC Industrial Supply - MSC Industrial Supply Immerses Itself into the Metaverse

MSC Industrial Supply developed and deployed an immersive Metaverse-based sales tool to help sellers communicate complex Engineering and Managed Inventory Services to prospective customers. The outcome was fast adoption by the Business Development Team resulting in a 25% increase in New Customer Singings and a 55% increase in value

MSC Industrial Supply Company - MSC Industrial Supply Immerses Itself into the Metaverse

Labor shortages and inflation combined with the pace of change in our digital service offering created a perfect storm. Customer demand for our services was increasing and at the same time, our portfolio became more complex. We needed something new for our 1,000+ sellers to effectively match our customers’ needs to our evolving digital capabilities.

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