Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Hoshin Kanri, also known as Policy Deployment, is another aspect of Lean that is designed to ensure the strategic goals of a business are driving progress and action - at every level.
Hoshin Kanri (Japanese: 方針管理) is a 7 step process used as part of Strategic Planning, in which goals are communicated and shared throughout the company, and then put into action. The purpose of Hoshin Planning is to improve communications throughout the company, whilst also reducing the waste created by poor direction or bad management at any level. For this reason, companies that use Hoshin Kanri often follow a Think, Plan, Implement, and Review process.
Video: How to Apply Hoshin Kanri, Gemba Academy
With Hoshin Planning, the goal is to share goals down from the top level, whilst simultaneously sharing results from the shop floor up to the management. Much like the veins and arteries in the human body, this flow should permeate and unite all levels of the organization, by aligning the goals of the company (Strategy) with the plans of middle management (Tactics) and the work performed by all employees (Operations).
In this way, Hoshin is unique amongst Lean tools, as it discusses more explicitly the opening of communications and discussion of goals, rather than the actual process implementation itself.
A Standard Hoshin Process: Credit I-Nexus
4 Steps to Hoshin PlanningBelow are some typical implementation steps that take place when establishing Hoshin Kanri within an organization, Strategic Planning, Tactical Development, Taking action, and Reviewing to Adjust.
Hoshin Kanri is begun with a Strategic plan, often set annually, by the Top level management. The goals should be within limits (5 goals or less as best practice), focused on effectiveness, and agreed between all levels of management, to ensure they are realistic and achievable.
Once these targets have been set by the top tier, it is up to middle managers to develop the tactics that will best achieve these goals. Communication is key, to ensure that goals and strategies are realistic, as well as well understood by all levels of the business.
At the plant/shop floor level, supervisors and team leaders should then work out the operational details, to ensure they are both aligned with the established goals and tactics, as well as realistic and achievable. This is the stage known as going to 'Gemba', where the goals are actioned at the real place.
At this point, the results and statuses on the projects are then fed back up the tiers of the company. This ensures the 'Closed Loop' system is in place, allowing top management to review the progress of the shop floor operations, and adjust their goals and tactics accordingly.