1.
"Without a Standard, there is no logical basis for decision making or taking action"
- Joseph M. Juran, Romanian-born American engineer and management consultant, proponent of the Pareto Principle and founder of the Juran Institute
2.
“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t understand it. If you can’t understand it, you can’t control it. If you can’t control it, you can’t improve it.”
- H. James Harrington, Author & Management Mentor
3.
"Coming together is a beginning. Keeping together is progress. Working together is Success."
- Henry Ford, Founder of the Ford Motor Company and sponsor of the Assembly Line
6.
"If you can't describe what you are doing as a process, you don't know what you're doing."
- W. Edwards Deming, American engineer, statistician, professor, author, lecturer, and management consultant.
7.
"The Most Dangerous Kind of Waste is the Waste we don't Recognise."
- Shigeo Shingo, the world’s leading expert on manufacturing practices and the Toyota Production System
8.
"Speed is everything. It is the indispensable ingredient to competitiveness."
- Jack Welch, Chairman and CEO of General Electric between 1981 and 2001
9.
"Practise isn't the thing you do once you're good. It's the thing you do that makes you good."
- Malcolm Gladwell, Author of 'The Tipping Point'
10.
"There is nothing so useless as doing efficiently that which should not be done at all"
- Peter Drucker, Educator and business management thinker
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Further Reading
The Top 10 Operational Excellence Books
The Top 10 Operational Excellence Blogs
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