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Virtual Conference Series

  • All
  • RPA
  • iBPM
  • Enterprise Architecture
  • Digital Workplace Transformation
  • Financial Services
  • Process Mining
  • Digital Process Automation
  • Cultural Transformation
  • Oil & GAS
  • Healthcare
  • IT Infrastructure & Cloud Strategies
  • Customer Experience Excellence
September 28, 2021 - BTOES Financial Services Live
Market Value by Design for Financial Organizations: How to Leverage Product Agility Thinking and Atlassian Jira Align
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In a time where companies’ tenure on the S&P500 is half of what their predecessors were, it is crucial to ensure that product and tech teams are aligned in strategy and execution. Aligning work behind the discovery of customer needs is paramount to stay competitive in the fast-changing world of financial services.

Join Devin Anderson, Strategic Product Coach (Cprime), and Jesse Pearlman, Enterprise Agility Delivery Manager (Cprime), to learn how aligning corporate to product strategies enables faster discovery and pivots in an ever-changing market landscape and helps the organization align behind the why. Don’t overemphasize the agile processes and ceremonies. The real secret is about implementing an agile mindset through continual discovery and pivoting in the market to deliver the highest value to your customers based on their changing needs.

In this session you’ll learn:

  • How financial organizations can refine product understanding 
  • How to better align Corporate to Product strategy
  • Ways to optimize your product roadmapping and planning to attain desired business outcomes
  • How to use Jira Align to drive maximum value and optimize financial allocations across all teams and projects
September 28, 2021 - BTOES Financial Services Live
Connect the Dots with Business Process Documentation
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Do your stakeholders need to take it “back to basics” to see how process changes and strategic initiatives will change their ways of working? In this session, we’ll look at drawing the connective tissue between your functional processes and the application, control, and data layers that must work together to achieve results. This can be very empowering to your documentation efforts as well as enhancing understanding across functional teams. Give your project participants a common language and get stakeholders better engaged!

September 28, 2021 - BTOES Financial Services Live
Augmented Intelligence: IoT and Human Insight
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Exponential technological growth is disrupting long-established industries, requiring organizations to dramatically increase agility and responsiveness. Thankfully, these same technological advancements, such as the Internet of Things (IoT), also provide managers with unprecedented new tools for success. While carefully implemented technology is key to a firm’s digital transformation, insight from employees around the operations of the business can actually augment and arguably exceed what technology alone can capture. Together--IoT data and human feedback--they create a powerful, unprecedented level of insight that can fuel any organization’s digital transformation. 

In this session, participants will learn:

  • What real-time feedback is, and how can it be combined with IoT to drive digital transformation
  • How to take a bottom-up, listen-first approach to change management
  • Various use cases how IoT and human insight is applied to financial services and other industries
September 28, 2021 - BTOES Financial Services Live
Orchestrating Change: Key insights on driving successful global, multi-cultural transformation initiatives
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Have you ever noticed how a strong and successful principle conductor can orchestrate the right instrumentalists to create fantastic music? Similarly, the key to success for an organization in the midst of change is to have a strong organizational framework that can orchestrate a cohesive change far more successful than if initiatives were driven individually.

Given today’s complex, global environment, many large organizations with well-intended strategies have been unsuccessful in their implementation. With individual entities working in silo’s driving their own charter, it is critical to have an overarching framework for ensuring that all the pieces fit together seamlessly. 

Using real-life examples, the session “orchestrating change”, will focus on the framework to drive the strategic vision and maneuver an organization thru ambiguous periods of change to emerge successful.

The session will focus on

  • The creation of the strategic vision framework
  • Three pillars for managing the framework
  • The top pitfalls
September 29, 2021 - BTOES Financial Services Live
Acceleration of People Potential in an Era of Change
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As we look toward the operational environments of tomorrow, we see a future very much influenced by modernization and automation. However, while technology is an important driver in our future operational landscape and capital investment in these endeavors continues to increase, are we
keeping up to speed with our innovation around people development? How are we proactively positioning our workforce and communities for the future of work? In this session, we’ll reimagine  learning through the lens of dynamic, differentiated capability development and continuous improvement. 
 
We'll also discuss scalable. measurable, and workplace-accessible enterprise strategies including:
• Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead
of the pace of technology change
• Creation of differentiated, adaptable, and connected learning experiences, designed to reach
the workforce in real time in the flow of work
• Real time learning analytics, tied to measurable business outcomes, that monitor the
effectiveness of workforce development and inform future people innovation and change
September 29, 2021 - BTOES Financial Services Live
The value of information
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In a world where "Big Data", "Data Scientists" and "Data Management" have become the new normal, it is now time to assess the actual value of information that is achieved. What does it take to add actual "intelligence" to your day to day operational business decisions? And why are we only automating things at the moment and not actually adding data driven intelligence?

Key takeaways:

  • You will refresh your understanding of the concept "Information" as being something completely different from data
  • You will learn more about, how data driven insights lead to more intelligent decisions
  • You also be triggered about the role of emotions and intuition in all of this
  • You will be triggered to think about how you are actually managing your information (assets) in your own organization
  • You will be challenged to take information management as least as serious as data management
September 29, 2021 - BTOES Financial Services Live
AI-Powered Digital Transformation
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AI is fundamentally changing how businesses operate, redefining the way people work and transforming industries globally. In pursuing digital transformation initiatives, organizations need to capitalize on the opportunity with intelligent algorithms and models, improved processes, a data-centric culture, and an optimized software and hardware infrastructure to realize its full potential.

Gain an understanding of best practices for digital transformation initiatives and how AI and data analytics can be leveraged to deliver business value. Review the latest trends and directions in the AI industry, key challenges, and best practices for adopting AI-based solutions.

Topics include:

  • Digital Transformation Update
  • AI Trends and Directions
  • AI Accelerators Update
  • Data Best Practices
September 29, 2021 - BTOES Financial Services Live
Bringing intelligence on regulatory compliance and risk management
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September 30, 2021 - BTOES Financial Services Live
Mastering and Sustaining Excellence in Turbulent Times
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“Controlling the controllables” is the best way to influence our desired outcome. Our personal habits and our group behaviour represents our culture which itself drives performance and productivity. Surely a continued interest in building a culture of excellence is important for all of us.

  • Mindset – Purposeful perspective to believe in Possible
  • Method – Psychological Safety to harness Potential
  • Moodset – Vulnerability for Unity
September 30, 2021 - BTOES Financial Services Live
Enabling growth while protecting stakeholders
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  • Change is hard but not changing can be fatal
  • How to move from adopting to change to creating value and growth opportunities
  • No matter how much better, faster, smarter, or more efficient our companies are, they would face terrible consequences if they do not properly protect their stakeholders.
  • They key initiatives to protect shareholders, customers, employees, and the community
September 30, 2021 - BTOES Financial Services Live
Harnessing Digital AI-Infused Operational Excellence for Financial Services
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Driving Competitive Differentiation

The business transformation journey of operational excellence can be challenging, and digital tools and hype technologies can be overwhelming. Focusing on Financial Services, we walk through our roadmap to deploy a self-sustaining Resilient Digital Ecosystem™ based on people, process and data.  We will demonstrate how Enterprise Information Management, Process Mining, RPA and Hyperautomation are the building blocks to establish a self-sustaining AI-Infused ecosystem.  Start small and think big! 

We look forward to sharing case studies and look forward to your questions on how to infuse AI into your organization.

Agenda

  1. Financial Services Operational Excellence
  2. Enabling Digital Transformation through Process Mining to RPA to Hyperautomation
  3. Infusing Practical AI Applications to Financial Services
September 9, 2021, Customer Experience Excellence Live
Improving the Customer Experience with Automation
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Transform your customer’s experience with end-to-end automation that goes beyond the contact center. Whether a customer seeks help online, in a store or branch office, or with your back-office staff, UiPath enables organizations across industries to automate the entire customer journey.

Join Brad Beumer and UiPath customers as they discuss the following: 

  • Zero-touch customer experience to reduce call volume and improve first contact resolution 
  • Automate follow-ups and handoffs to decrease customer wait times and improve customer satisfaction
  • Gain insights with customer journey analytics
September 9, 2021, Customer Experience Excellence Live
Discovering Growth through your Customer Needs and Priorities
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Agenda:

  1. The Customer Experience Marketplace
  2. Building Proactive Customer Life Cycle Accounts to Drive Growth
  3. Simple but Powerful Ways to Align your Performance (Variance-to-Want)
  4. Enabling the Voice of the Customer
  5. Customer Loyalty – Building Trust
September 9, 2021, Customer Experience Excellence Live
Implementing customer-centric culture and employee engagement to achieve excellent customer advocacy in the remote world
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September 8, 2021, Customer Experience Excellence Live
Leverage data and analytics for outstanding customer experience
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September 8, 2021, Customer Experience Excellence Live
Emotional intelligence and empathy- The key to uber immersive user experience
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Summary of Presentation

COVID-19 changed the way our world works. Instead of face-to-face encounters, patients were forced to engage with their healthcare providers through a phone or computer screen. Telehealth and telemedicine is the new normal. Compassion and caring were already important to patients and now even more so in this digital age. In the age of consumerism, healthcare organizations must operate like any other industry and learn to engage patients in an empathetic and understand the way to maintain and enhance the digital patient experience.

Learning Objectives

  • Develop a strong understanding of patient experience in the age of COVID-19.
  • Understand how empathy can influence the patient experience.
  • Learn effective ways to express compassion, empathy, and caring through a screen.
September 8, 2021, Customer Experience Excellence Live
Customers are the Real Stakeholders for Customer Excellence
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  • Identify the Faux Stakeholders for Customer Excellence
  • Ways to Involve the Real Customer
  • Promote Customer Results as a Priority
September 8, 2021, Customer Experience Excellence Live
Gain a new perspective on your processes
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For most businesses, Process Mining is done for the sake of incrementally improving business processes. And while process efficiency is important, the data you mine can be put to greater use. When applied correctly, process intelligence makes a big impact on your customer experience.

Process Intelligence provides visibility and control of your processes. This extends even if processes are distributed across tools or platforms. Bringing your data together removes friction so you can provide a smoother experience for everyone involved.

Process Intelligence can greatly improve the customer journey. Watch this session to see how the generated process model can improve your business by:

  • Making your processes work faster
  • Monitoring and reacting to process exceptions in real time
  • Predicting and solving issues before they become problems
September 7, 2021, Customer Experience Excellence Live
Creating positive customer experiences with Chat and Voice Bots leveraging Intelligent Automation
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This session will cover the importance of voice and chat user interface bot design with contextual hand-off to humans in case of escalation.

We will describe what additional value can be added by leveraging Intelligent Automation technologies (RPA).

September 7, 2021, Customer Experience Excellence Live
Using CX Journeys To Improve Operations and the Customer Experience
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Journey mapping is from the customer’s external viewpoint (interacting with the company for various customer service needs), while the service map is an internal viewpoint (company provision of services for various customer needs).

A best practice customer journey map documents the major paths the customer uses to obtain service from the company, the various reasons customers interact with the company, gaps in the current delivery of customer service, best practices that should be kept and strengthened and most importantly, it should map and track customer health metrics that customers indicate are most important to them.

Once this journey is documented and mapped, then the current state and future state service maps can be constructed to determine how and how well the company is serving the customer including any service gaps that need to be filled. A well thought out customer journey...

1) Provides a comprehensive pictorial of the various paths the customer transits through to obtain service from the company.
2) Provides a great assessment of the current state of customer practices and customer health.
3) Provides a great assessment of the future (needed) state of the optimal way to provide customer service that would enhance the service quality level vs. current state.
4) Provides a gateway to be able to map out internal service pathways as well as to document existing gaps and opportunities in those pathways.

The top things you will learn by attending this presentation

  • What a customer journey map is and what it is used for.
  • What a customer service map is and what it used for.
  • How a customer journey map and a customer service map relate and map to each other
  • The business benefits of developing a best practice customer journey.
  • How to build a hierarchy of customer journey maps such that a customer service map is a natural outcome of the customer journey mapping process.
September 7, 2021, Customer Experience Excellence Live
What core skills are necessary to help your organization realize the optimal experience culture you aspire to?
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LEARNING OBJECTIVES:

  • Understand the importance of effective healthcare provider communication in creating a culture of excellence for our patients and fellow caregivers.
  • Learn, understand, and practice mindfulness/presence and its application in a healthcare setting.
  • Demonstrate communication techniques useful in building patient and team-based relationships.
  • Learn, understand, and practice skills to effectively and efficiently gather accurate information and jointly set an agenda.
  • Understand benefits and practice the skill of Appreciation.
September 7, 2021, Customer Experience Excellence Live
CX- The Last True Differentiator
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  • Strength of ‘Why’
  • The Disruptive Imperative
  • Customer Focus as a Market Differentiator
  • Customer Journeys
  • Process Mining
August 12, 2021, Process Mining Live
How to map the real impact of process mining on your business
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August 12, 2021 - Process Mining Live
Using process insights to drive transparency and productivity whilst overcoming compliance concerns
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August 12, 2021, Process Mining Live
Process Mining Silver Bullet
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This session will show you how seeing your processes clearly, using process intelligence, will help you understand what is actually happening within your organization vs. what is supposed to happen.

Key takeaways:

  • How to align technical process analysis techniques with the business view
  • How to gain confidence in your group’s abilities to meet their goals
  • How to develop a clear line of sight into your organization’s ability to deliver value
  • How to build consistency and stability for the business functions in your organization
  • How to create a path to grow with operational insights and continuous improvement
August 12, 2021, Process Mining Live
Journey from Process Mining to Business Drive Continual Process Optimization
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We all want great experiences. Behind every great experience is a simplified and optimized process. But,  all business processes get complex and fragmented over time and it become a real challenge to get actional insights on where to improve, automate, and optimize that is in alignment with your business goal.

In this session, Manjeet Singh - Director Product Management at ServiceNow, will show you how to take an embedded process mining approach and drive proactive continual process optimization across all your business processes. You will learn:

  • How to start from process mining analysis to process optimization?
  • How define business outcomes and measure progress using automated KPIs?
  • How to find improvement opportunities for people, process and tools improvements?
  • Lesson learned and key takeaways.
August 11, 2021, Process Mining Live
All that Glitters is not Gold – Why Broadening Your Approach to Process Mining is the Key to Long Term Success
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Navigating your way through Process Mining sometimes feels like wading through quicksand! So many different messages, about seemingly similar tools, but how do you put together the required toolkit? Can you get all that you need from any single vendor? And if not what other technologies out there might be worthy of consideration?

During this session Mark McGregor will remind us how Process Mining fits into our broader transformation picture, and then guide us in thinking about complementary technologies to enhance and supplement our process mining efforts. Technologies for Data Prep and Visualization, along with Business Intelligence will be considered, and during the session he will also be talking live with Sofia Passova of StereoLogic about alternative approaches and challenges with mainstream thinking.

August 11, 2021, Process Mining Live
Process and Task Mining: Hybridizing Solutions to Harmonize Insights
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August 10, 2021, Process Mining Live
Identifying business opportunities with process mining and successfully translating it into business value
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August 10, 2021, Process Mining Live
Intelligent Business Process Automation: How Great Enduring Organizations Scale People, Technology and Value
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In a world disrupted by exponential technologies, how do you build systems and mechanisms where extraordinary performance becomes ordinary? How great enduring organizations consistently deliver exponential leaders, growth, and value creation?

We will explore how the best cross-industry organizations leverage "the right" culture, methods, technologies, and people as the ultimate engine for value creation and sustainable competitive advantage.

August 11, 2021, Process Mining Live
Data Science-driven Digital Transformation: Learning from Data-driven Organizations
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Leading companies that have deployed Process Mining successfully have learned how to leverage data to drive business outcomes. Companies that are not data-driven have seen their data-driven competitors seize market share and make inroads into their customer base over the course of the past decade.

For several years  now, investments in data and AI initiatives have been ranked by executives as the technology that will enable them to compete better in the marketplace. However,  despite this acknowledgement and investments, many organizations struggle to drive value from their AI and data analytics investments.

  • By 2022, 90% of corporate strategies will explicitly mention information as a critical enterprise asset and analytics as an essential competency.
  • By 2023, data literacy will become an explicit and necessary driver of business value, demonstrated by its formal inclusion in over 80% of data and analytics strategies and change management programs.

This session will review some of the major challenges and highlight the best practices and lessons learned from data-driven organizations.

August 11, 2021, Process Mining Live
Process Mining as a Digital Transformation Accelerator
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August 10, 2021, Process Mining Live
From Process Mining to Process Intelligence: How to get more from your process data
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In today’s changing business environment, continuous process improvement is a must. To remain profitable and competitive, there’s no room for inefficiencies. That’s why so many leaders are turning to process mining. It lets you make real-time process improvement decisions based on facts — not emotions. 

In this session, we’ll show you how to move from diagnostics to continuous process improvement. Hear from Carolyn Dobie, Business Operation and Automation Manager at TriNet and Richard Rabin, Process Intelligence Lead at ABBYY as they discuss:

  • An established method to get the most out of process mining
  • First-hand lessons learned as TriNet embarked on this journey
  • The challenges and opportunities that are often overlooked in process mining plans
August 10, 2021, Process Mining Live
Beyond Process Mining
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During the last decade, Process Mining has been established as a powerful technology to achieve insights into complex business processes. “Switching on the light” has allowed companies to identify and remediate process inefficiencies. However, transparency is not a purpose of its own. Companies strive for Value, which is achieved e.g. through elimination of execution gaps, improved financial performance or smart sustainability levers.

In his presentation, Dr. Reinkemeyer will address the impact beyond Process Mining: technologies which leverage insights for proactive alerting, intelligent automation and simulation. Methodologies to frame and sustain value such as value trees, Masterplans and Centers of Excellence which serve as an internal accelerator to drive process transformation. In this evolution, Process Mining is the foundation which needs to be intelligently complemented to drive value for companies.

July 29, 2021 - Digital Workplace Transformation Live
Customer experience in the digital remote workplace era - What has changed and strategies to cope with it
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July 29, 2021 - Digital Workplace Transformation Live
Future proofing your workplace- Global FoW Strategy to drive your hybrid workforce through human centered and experience-led approach that is customized to meet both business and stakeholders' needs
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Over the past year and a half, the pandemic has changed the world and Westminster city council staff have gone above and beyond to support their teams and meet the needs of their residents and businesses from their home workspaces- demonstrating the power in digital evolution. -That being said- the sense of interconnectedness with the City, its residents and colleagues has been truly missed. In this session we explore the journey Westminster city council has been on and their approach on the return to the city and future of work guided by a user led approach instead of a binary rule.

  • Hear about insights from other organisations on how they are approach the future of work.
  • Learn about Westminster city council’s user led/ human centred approach to the future of work with our communities at the heart of everything.
  • Learn about the need to be flexible, agile and open to learning.
July 29, 2021 - Digital Workplace Transformation Live
The Human Side of Digital Transformation
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The benefits of Digital Transformation are no longer in question.  The priority now is to deliver on the quick execution of Digital Transformation initiatives.  However, there are challenges and they are not technology-based.  The human capital component, specifically the knowledge, social and emotional side of the human mindset, is the obstacle to overcome in order for Digital Transformation to succeed.

During this presentation you will gain insights into the following areas:

  • Why is human capital is a priority for Digital Transformation Success?
  • Why companies are not focusing on human capital and what to do to resolve this gap.
  • Real-world examples of how human capital has enabled Digital Transformation success
July 29, 2021 - Digital Workplace Transformation Live
Using process risk analysis to determine the starting point of digital transformation
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Process Risk Analysis (PRA) is a method of examining and classifying operational processes into categories based on a variety of factors. This will help understand the completeness, accuracy, and precision, and automatability of process models and can also explain process discrepancies and lack of performance. More importantly, this exercise will provide a picture of which business processes are ready for automation and digital transformation, and will clearly illustrate the work that needs to be performed for processes that are not ready. Companies that do not examine their processes before implementing automation solutions tend to focus on the processes that cause the greatest problems – but automation is not always the solution and in fact may vastly accelerate failure.

The goal of this session is to provide a framework of PRA as it applies to a digital transformation strategy and encourage the user to focus on preparing processes for digital transformation before implementing technology.

  • Understand the PRA framework
  • Understand the Process Precision and Accuracy matrix and it’s impact on variance and waste
  • Understand the major factors that impact successful process automation (hint: it’s not the tool!)
  • Understand the importance of process governance
July 28, 2021 - Digital Workplace Transformation Live
Mapping your digital workforce ROI
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The world is undergoing significant turmoil and disruption creating a challenging and unpredictable environment for employees and organizations in both the developing and developed world. The availability and take up of digital technologies has enabled industries and the workplace to rapidly change in order to remain viable.

  • The global disruption and impact
  • Digital technologies mitigating disruption
  • The increasing value and usage of data
  • Threats and risks to the digital workplace
  • Changing skills and capabilities with the workforce
July 28, 2021 - Digital Workplace Transformation Live
Your Race to Become a Fully Automated Enterprise
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If you are not automating work today, you are behind. 66% of the Fortune 500 are now automating work across three or more departments. COVID-19 proved that automation was the only tool in the IT toolbag to respond quickly to new cost pressures, spikes in demand and backlogs and strained resources. As we come out of the pandemic, automation is taking off, separating tomorrow’s winners and laggards today.   

And employees love working with robots. They are not only freed from the mundane, robots also now leverage AI to help workers make better decisions, dramatically improving the customer experience and business outcomes.Join this session to hear how companies are using Robotic Process Automation (RPA) as the best path to true digital transformation. ROI is delivered in days and weeks, not months and years. $1 invested in UiPath, can return $25 or more in the very same year, a result unheard of in enterprise software… a category Gartner named the fastest growing once again in 2021.Learn how to estimate the value RPA can bring to your company fast. Because a fully automated enterprise is your best path to a digitally transformed enterprise.

July 28, 2021 - Digital Workplace Transformation Live
Transforming the Way of Working in the Digital Era
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The Digital Business Transformation Journey – through culture and operations

  • Pre and post Covid digital channels and culture change
  • Key steps for a successful business transformation
  • Case study: Digital Customer center
  • Changes in cultural organizations and mindset
July 28, 2021 - Digital Workplace Transformation Live
Leveraging Digital Twins to Accelerate Industry 4.0
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The Industry 4.0 Digitalization Imperative requires a streamlined, proven approach. Understanding that facilities have limited resources to forge a digital transformation, we will demonstrate that Digital Transformation can be performed without disrupting day-to-day operations. Our accelerated approach seamlessly integrates your current workflow processes from manufacturing/operations, logistics to supply chain.

  • Developing your Industry 4.0 Smart Manufacturing Roadmap
  • Integrating Data Sources: COGS and Inventory Management Online Tracking
  • Unleashing the Data-Driven Digital Twin™
  • Realizing Real-Time Prescriptive Analytics Decision-Making
  • 30-Days Digital Visibility | 90-Days to Real-Time Prescriptive Process Control
July 27, 2021 - Digital Workplace Transformation Live
Establishing a unified, secured, stable, and adaptive digital workplace hub using an architectural framework based on business and digital capabilities to cut cost and support the foundation of your program
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The global pandemic has transformed the way we do work as well as where we work. The workplace is no longer the place where workers go to work nor is it where the worker is. The new workplace is the shared digital environment and digital collaboration tools working teams use to get work done regardless of their location. What the pandemic showed us is that digital technology can and should change how we think about, and use, the workplace as work becomes more digital and mobile. This new digital working space creates challenges for organizations with regards to security, productivity, and costs. Creating a productive digital workplace begins with shifting one’s mindset from thinking about the workplace as a location to seeing it as a network of digitally mediated relationships and interactions.  Technology now allows us to combine digital tools with physical space to create a modern digital workplace, one that uses the best capabilities of both. This creates new challenges for teams working digitally across boundaries and locations.

  • Rethinking the role of the workplace and how organizations create a supportive digital workplace that drives team productivity and value
  • Understanding the need for digital architecture and determine the most appropriate technology configuration to support a digital workforce
  • Adopting a digital architecture to enable strategic business aspirations
  • Understanding available methods to help guide organizations embark on their digital transformation and workforce management journeys
  • How to maximize the value that can be realized through the Digital Workplace Strategy and actively manage the potential risks that arise from it.
July 27, 2021 - Digital Workplace Transformation Live
Creating frictionless employee experiences to foster positive culture change, drive innovations, connected experiences, and better user adoption
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Innovation and Digital Solutions driven by systemic problems or crisis - how do leaders drive digital solutions, capture value, create positive culture change, and guide employee experiences to truly transform operations.
  • Defining the problem and the value proposition
  • Identifying and testing solutions
  • Deployment and change management
  • The employee experience
July 27, 2021 - Digital Workplace Transformation Live
Insights on how to improve Enterprise Security posture that enable smooth operations especially with the shift in paradigm of the digital work force working remote
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Proactive steps that will help organizations minimize disruptions and security incidents enabling smooth operations while working within budget constraints.  Sharing a practical approach towards improving Security posture and minimizing risk efficiently and cost-effectively. key take-aways:

  • Use a structured approach to produce measurable and consistent results
  • Integrate Security program tightly with Risk management and temper it with risk appetite.
  • Institute a strong process for Technology induction & change management
  • Institute Solutions for vulnerability/risk prioritization, monitoring, tracking. alerting and automating defenses.
  • Leverage Efficient and reliable managed services to expand the SOC capability
  • Build a strong human firewall by generating security awareness and instituting strong security training for staff.
July 27, 2021 - Digital Workplace Transformation Live
How To Make Your Remote Team The Most Productive Yet
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The last year has drastically changed our idea of what a “workspace” looks like. For some, it’s a building with keycards and open floor plans. For others, it’s a home office with family photos and pajama pants. 

Where we work—and the way we work together—has shifted. Now learn how to build a work management strategy that turns these culture changes into a competitive advantage.

Hear Dave Landa, CEO of Kintone and Author at Forbes Technology Council, examine how companies can create strong, highly productive work cultures staffed by top talent using tools and policies designed for flexible workplace setups. His showcase webinar will cover:

  • How to use change to redesign smarter, more streamlined work processes
  • How to cut back on time lost searching for data across our digital tools
  • How to clean up our conversation tools for more effective collaboration
  • How to retain talent and workplace flexibility without sacrificing productivity
July 17, 2021, Enterprise Architecture Live
Creating native EA integration strategies with modern-day multi-cloud environments for agility and adaptability
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Organizations are adopting a Multi-Cloud approach to host the right business capabilities in the right cloud. Choice and flexibility of services coupled with a mature management layer enable cross-cloud mobility of workloads. In such a scenario, re-assessing the integration strategy is imperative to provide holistic insights for better decision-making.

  • Understanding the challenges and benefits of integration.
  • How to start the journey of chalking an integration strategy for a multi-cloud environment.
  • Identify the dependencies and opportunities of integration.
  • A decision framework for the right integration technology for applications.
July 17, 2021, Enterprise Architecture Live
Intelligent Enterprise and NextGen Operating Model in the era of automation - Building EA for today and tomorrow
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  • Industry 5.0 Enabling the Engaged Human
  • How We Got Here - A Review of Industry
  • Psychological Safety the New Experience Enabler
  • The Era of High Tough, High Concept Solutions
  • Industry 5.0 Solution Design
July 17, 2021, Enterprise Architecture Live
Accelerating Digital Ventures using an Enterprise Architecture Innovations Framework
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As Enterprise Architecture (EA) practices balance the mature domain of traditional IT governance, while embracing the dynamically changing worlds and ecosystems of digital innovation  - new skills, missions, and methods – will further enable enterprise objectives of driving mature and capturing emerging markets growth. Today’s session, Digital Venture Innovations thought-leader - Lee Bogner - showcases an adaptable framework construct for guiding innovation by Business Sponsors, Enterprise Architecture teams and Partner organizations!

Learn how Innovation, and an Innovation Framework, fits in the Enterprise Architecture Mission

  • Learn how to organize teams and Enterprise Reference Architectures models
  • Learn the importance of local and global ecosystems and key partnerships
  • Learn many key methods for EA-led innovations, including Innovations Journey mapping, user-centricity and design thinking, local and global hackathons, agile test-and-learn (T&L) sprints, scaling and reusing based on T&L success
  •  Learn how to measure VALUE delivered by Enterprise Architecture-led Digital Ventures Innovation
July 17, 2021, Enterprise Architecture Live
Utilizing EA and business capability modeling to drive strategy and strategic technology investments
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In today's world, where agility & time to market is considered gold for a product; companies requires a holistic digital transformation. Having a consistent, common language between business and technology takes care of 50% of the problem. A business capability map not only help in establishing a common language but also drives a future business vision, technology strategy, roadmap and future technology investments.

  • We always think about investing in applications and infrastructure rather than to investing in capabilities, which cut across silos 
  • Transforming an organization to capability driven IT organization is way difficult to implement than it sounds 
  •  Capability based IT strategy and strategic technology investment helps meet business outcomes. At the same time it helps define a systematic process for defining future/transition state and evaluating various options
July 16, 2021, Enterprise Architecture Live
Data-driven approach -Uniting the processes around digital transformation, technology excellence, and business priorities
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The world's data has exploded, reaching 64.2 zettabytes in 2020. A plethora of technologies store, structure, disseminate, analyse and bend this information to the shapes, we humans value. The language of business is defined in it's data, true "master data management" requires a paradigm where "data entities, attributes and relationships" are "First Class Citizens". What the heck are "First Class Citizens", don't we have enough border control issues!? The What, Why and How, accompanied by light hearted humour are all revealed in my workshop...tune in.

  • The problem with not having a system to store and distribute the "meaning of data".
  • What is data as a "First Class Citizen".
  • How your enterprise can embody its strategic advantage into systems and the data itself.
  • Why humour makes any data story fun
July 16, 2021, Enterprise Architecture Live
From Issues to Innovation- Developing a composable business architecture to drive innovation and improve resiliency
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Building digital and innovation skills and practices in a team to support your digital transformation.
  • Understand how to upskill your workforce with digital and innovation skills to support your digital strategy
  • Running successful innovation and digital programs
  • How to build a different mindset and culture within your organization
July 16, 2021, Enterprise Architecture Live
Faster Better Decisions to Unlock Organizational Value
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In this sessions Joe Geary will be outlining how the COVID Pandemic has created a compelling call to action for Enterprise Architecture groups to create meaningful value for their organizations.

Enterprise Architects key role is for them to help the enterprise understand and navigate the interconnectedness and complexity across Strategy, Business Capabilities, Processes, People, Applications, Data and of course change initiatives.

He talks about how EA’s can avoid the trap of endlessly trying to capture “Current State” – but instead align and focus their efforts to rapidly effect Enterprise Strategy Advancement, Run and Operations Optimization and Risk Assessment and Mitigation.

The key takeaways from this session will be how EA’s can:

  • Avoid the trap of endlessly trying to capture “Current State”
  • Understand and navigate the interconnectedness and complexity across Strategy, Business Capabilities, Processes, People, Applications, Data and of course change initiatives.
  • Align and focus their efforts to rapidly effect Enterprise Strategy Advancement, Run and Operations Optimization and Risk Assessment and Mitigation.
July 16, 2021, Enterprise Architecture Live
How APM and SaaS Management can benefit from each other
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SaaS has grown significantly over the last years and has become an integral part of the application landscape of every company. Some companies follow a very strict approach and point to it as “shadow IT” whereas others embrace the need and initiatives of the business and rather relate to SaaS as “business-led IT”.

EAs need to deal with the full spectrum of on Premise, IaaS, PaaS, SaaS, but most often rely on manual tasks to create the full picture. Integrations to the providers of IaaS, PaaS and especially SaaS effectively help to not only continuously have transparency, but proactively manage SaaS, thus redefining the role of the EA in an ever-growing SaaS world.

July 15, 2021, Enterprise Architecture Live
Designing a customer-focused governance model that aligns business architecture for competitive advantage and continuous improvement
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Data Governance has become a hot topic in most data camps of late. Now, more than ever, governance has an opportunity to focus on the consumer impacts that data while delivering resilient systems. Governance is no longer just about defining data, building catalogues and defining standards – it is time for agility and expansion of our thoughts about governance as a whole.

  • Defining agility in governance
  • Building trust and engaging data consumers
  • Breaking the mold – tips on driving consumer first principles in data
  • The non-functional requirements that drive consumer satisfaction
July 15, 2021, Enterprise Architecture Live
Architecting an AI Ecosystem
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This session will include a review of a recent worldwide Digital Transformation survey of 4,300 decision makers from mid to large enterprises.

While 2020 was a year characterized by tremendous change, it also provided clarity on the need for organizations to be more agile, with a scalable and resilient IT infrastructure to manage future disruptions. The survey indicates that the top technology investments over the next one to three years Include: security and privacy solutions, multi-cloud platforms, AI, data analytics and data management tools.

The use of AI and data analytics is expanding across all lines of business. Business leaders are realizing how AI and data analytics are key differentiators to their business and are adopting a data-driven culture to drive greater insight into their business and their customers. These organizations need a platform that delivers an agile, open ecosystem for data scientists and developers to work efficiently together. An architecture-driven approach to building a data platform enables an organization to share data and maximize the benefits o their investments in advanced analytics.

Key takeaways include:

  • Understand current AI trends
  • Identify major components of an AI ecosystem
  • Understand best practices with AI and multi-cloud deployments
July 15, 2021, Enterprise Architecture Live
Using composability to drive flexibility, speed, and resilience
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One lasting learning from the past year is that businesses that we're able to pivot quickly could accelerate investment and strengthened their resiliency. Pivoting quickly is made possible by having a composable business made from interchangeable building blocks.

Imagine being able to take apart a spaceship and rebuild it as a castle using the same building blocks, or more relevantly, take apart a dishwasher and rebuild it as a ventilator. Enterprise architects are the ideal people to lead this effort given the knowledge already derived from architecting the enterprise. In this session you’ll learn how enterprise architects can be key contributors to composable thinking using modular thinking and applying it to business and technology capabilities.

July 15, 2021, Enterprise Architecture Live
Agile Business Transformation: Governing agile change with ‘just enough’ architecture
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It’s time to act now. Conquering transformation and becoming a fully digital enterprise in the 21st century means agility is no longer a choice. Too little too late, and enterprises face the risk of becoming obsolete. 

Join ValueBlue for a deep dive into combining progressive Enterprise Architecture and change in a world of digital transformation and globalization. In this session, we’ll be discussing a best practice framework for Agile Business Transformation: governing change with ‘just enough’ architecture.  

Agile Business Transformation is the governance of an adaptive architecture that aligns with your strategic business objectives. This enables organizations to decompose value chains and create truly excellent customer value.

For Enterprise Architects with a focus on modern and digital business models, we’ll be sharing our complete out-of-the-box solution to kickstart change.

Key takeaways:

  • What is Agile Business Transformation, and how does it help you cope with the challenges of change?
  • What are some of the key value drivers for success with Agile Business Transformation?
  • Migrate your old world into the new era – step-by-step
  • Achieving customer demand, business strategy and business operations that are perfectly in tune with each other
June 17, 2021 - RPA & Intelligent Automation Live
Control your robots – Designing an effective RPA governance program
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It’s easy to underestimate the work and time involved in satisfying the needs for RPA governance, whether your business complies with SOX or not. Marco Chmura, Director of Quality & Transformation at Morningstar will share their journey in building effective controls as they’ve continued to expand their program (now in year 3) to key processes interacting with SOX sensitive applications.

Some highlights: 

  • What does success look like and what’s needed to achieve it? 
  • Partnering early on with Compliance & IT/Security teams on:
    • Security Administration needs
    • Establishing Change Management & Appropriate segregation of duties
    • Fulfilling Backup and Recovery requirements
  • Identifying and empowering a core process review team
  • Controls in place, SOX sign-off received – What’s next for RPA program?
June 17, 2021 - RPA & Intelligent Automation Live
RPA Roadmap (Trends and Scope) from Enterprise Architecture perspective
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With Automation being the buzz word across wide spectrum of developments in Technology, it is important for organizations to not only be aware of the historical and current trends, but also think of future scope in Robotic Process Automation / Intelligent Automation.

Enterprise Architecture team of a company would be playing key role in governance of how well the company has been utilizing these technologies, while shaping the roadmap for future scope.

Based on her industry-wide research and in-house experience, Aura, from her shoes of Governance Lead of Enterprise Architecture team of Mondelēz, would be sharing insights on which domains have witnessed major implementations of RPA; vs. what those domains are that still offer more opportunity to further leverage RPA.

  • High level background of Enterprise Architecture – Governance and Responsibilities – in Mondelēz  International
  • Bird’s eye view of RPA/IA implementations in an organization from Enterprise Architecture perspective
  • Research and Survey Analysis – Trends and Scope of RPA
  • RPA/IA Market insights
June 17, 2021 - RPA & Intelligent Automation Live
Conversational AI - Trends, Solutions and Best Practices
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  • Understanding of trends in conversational AI
  • What to look for when you deploy a conversational AI solution across the enterprise?
  • How to select the best use cases for deployment?
  • Some best practices to democratize across the organization
June 17, 2021 - RPA & Intelligent Automation Live
Intelligent Automation: Why Innovation Through Optimization Is The Way
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The best method to overcome the emotional charge of innovation is building a team that consistently seeks continuous improvement. This approach to innovation highlights the importance of managing the emotional hurdles that come when facing change. People can handle small steps. 
 
We should celebrate and learn from success and failures to unleash the talent of your team. We will explore how to enable, empower, and sustain a mindset of innovation to deliver systematic improvements and innovations in any industry.
June 16, 2021 - RPA & Intelligent Automation Live
RPA & Customer Service
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This session will talk how Robotic Process Automation can answer on major challenges in customer service industry today

Robotic Process Automation is changing the world and a way how we work. Advanced RPA technologies and integrations are able to address major customer service’s industry challenges. During this session we will cover major customer service challenges and how RPA can address them.

Key Takeaways:

  • RPA is Ready for prime time
  • RPA can improve overall customer experience
  • RPA can increase efficiency of the contact center agents
  • RPA can improve contact center operations
June 16, 2021 - RPA & Intelligent Automation Live
Overcoming Obstacles to Accelerate your Automation Program
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It is no secret that RPA can dramatically accelerate your digital transformation initiatives, or that it can scale your business operations over night, or how it can de-risk initiatives by simplifying your compliance obligations with repeatable, auditable processes…

The burning question leaders are faced with is no longer ‘can I get value from Automation,’ but rather ‘am I getting enough value?’ Companies with established Unattended Automation practices are flocking to Attended Automation and Citizen Developer programs to unlock an entirely new level of business outcomes.

In this session, we’ll bring on industry leaders who have expanded their automation programs to include Attended Automation and Citizen Development.  We’ll examine how employees think about automation and (86% are willing to use automation / 80% are willing to become citizen developers) and how COEs can run top-down automation programs while simultaneously embrace and leverage the bottoms-up contributions of their employees.

June 16, 2021 - RPA & Intelligent Automation Live
Robotic Process Automation – Powerful Solution or Dangerous Illusion?
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Digitalization changes dramatically the way organizations operate. New digital tools are available almost every day; they enable the transformation of business processes to become more efficient, agile, meet compliance requirements, enhance customer experience, or improve the general quality of deliverables.

Robotic Process Automation (RPA) is one of those digital enablers which has been applied or at least discussed in many organizations as a possible solution to help achieve new levels of process performance. However, many organizations struggle to realize the full potential of RPA. According to newer statistics, 30-50% of RPA initiatives fail completely.  

This presentation will discuss the typical value of RPA and how to focus on the right sub-processes to automate, improve those business processes considering the end-to-end process context and sustain the results through appropriate governance and hybrid workforce management.

Key topics addressed:

  • Definition and Value of Robotic Process Automation
  • Focus RPA on the Right Processes
  • Improve Processes n the Appropriate Context Using RPA
  • Sustain RPA Benefits and Results
June 16, 2021 - RPA & Intelligent Automation Live
Digital transformation (DT) is disrupting the way businesses operate and impacts five key areas of any business model
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Process, Product, Platform, People and Change Management.

Dr. Hizir will provide an overview of digital transformation readiness in banking, financial services and insurance (BFSI) industry with a discussion of key findings resulting from a survey SS&C Technologies conducted in the last quarter of 2020, analysing the progress of DT in BFSI over the first half of 2021.

June 15, 2021 - RPA & Intelligent Automation Live
Intelligent Business Process Automation: How Great Enduring Organizations Scale People, Technology and Value
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In a world disrupted by exponential technologies, how do you build systems and mechanisms where extraordinary performance becomes ordinary? How great enduring organizations consistently deliver exponential leaders, growth, and value creation?

We will explore how the best cross-industry organizations leverage "the right" culture, methods, technologies, and people as the ultimate engine for value creation and sustainable competitive advantage.

June 15, 2021 - RPA & Intelligent Automation Live
Focus on Customer Excellence to Deliver Long Term Value from Automation Efforts
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Automation and Digital Transformation initiatives are all around us, but for every success story, there are numerous disappointments. So, what separates those great success stories, at a process, automation, or business level, from the rest of the pack?

In this session the focus will be less about the specific tools you chose to use, but the categories of tools you might need and more importantly the outcomes you need to focus on. Automation that is focused on just doing what you have always done, will yield the same results – just cheaper!

If your goal or objective is different results, then it’s time to change the way you think about and leverage the range of automation options available to you.

During the session, Mark will share.

  • Why an Outside-In Customer-Centric Approach Delivers Greater Value.
  • How and why Customer Excellence differs from Customer Experience.
  • A Framework for Effectively Executing a Customer Excellence Strategy.
  • How Tools and Technologies Can be Combined to Meet the Holistic Needs.
June 15, 2021 - RPA & Intelligent Automation Live
Motivating and Engaging teams in achieving operational excellence while staying focused on what matters to them
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June 15, 2021 - RPA & Intelligent Automation Live
Leveraging Hyper-automation to Transform Operations ​ & Create Competitive Advantage
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Join Blue Prism and EY at The Largest Premier Gathering of RPA & IA Industry Leaders & Senior-Executives where we will be sharing key solutions to current & future RPA challenges.​

In a business environment that is rapidly changing, automation at scale is quickly becoming the new normal. Gartner predicts that industry adoption of Intelligent Automation (IA) will reach 85% in some form by 2022, and hyper-automation (rapid automation using a combination of automation tools) will be at the core of these automation efforts.​

Hyperautomation is transforming every aspect of organizational function from finance, tax, HR and IT to supply chain, regulatory compliance and customer care. World-class, best in breed organizations are now combining robotic, intelligent, and autonomous systems into their everyday working practices – widening the scope of potential tasks and processes that can be automated every single day.​

Join Leaders from Blue Prism and EY for a panel discussion centered on how hyper-automation is transforming operations and helping create new opportunities for growth.​

We will share: ​

  • Business outcomes from IA and methods of measuring success​
  • How to create a strategy and operating model to realize the long-term benefits of IA ​
  • Roadmaps from successful companies that have aggressively adopted hyper-automation​
  • The latest technology trends and use cases for IA​
  • Real-world examples from leading organizations that leveraged hyper-automation to move to scale and lessons learned.
May 13, 2021 - Digital Process Automation Live
Digital Process Automation: How Great Enduring Organizations Scale Technology and Value Creation
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In a world disrupted by exponential technologies, how do you build systems and mechanisms where extraordinary performance becomes ordinary? How great enduring organizations consistently deliver exponential leaders, growth, and value creation?

We will explore how the best cross-industry organizations leverage "the right" culture, methods, technologies, and people as the ultimate engine for value creation and sustainable competitive advantage. 

May 13, 2021 - Digital Process Automation Live
Performance Anxiety: How to Define and Measure What Really Matters
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We all learn that objectives should be SMART (Specific, Measurable, Achievable, Relevant and Time-bound), and yet we often find ourselves held accountable for metrics that are questionable in terms of their relevance or actual value, to be polite. And yet, no metric, as long as it is valid (measures what you think it measures) and reliable (can be reliably measured without bias or at least with bias accounted for) is inherently wrong…unless it is.

When reading “our new system to help increase self-service shows a 25% reduction in tickets logged as compared to the legacy system”, the statement raises more questions than it answers, especially if the system is running in parallel and allows users to choose freely which system to use. Is the system “causing” the drop, or differences in the users groups? These questions can be answered, robustly, and executives can be provided insights that are both accurate and actionable. Anything can be measured, if you really think about how to define exactly what you are trying to achieve.   

This talk will provide insights into the following areas of organizational life:

  • Why so many metrics often make so little sense.  
  • Why classical KPIs don’t work for most functions, and an alternative that can.
  • Why people tend to be very poor at estimation, and a method to improve the accuracy of your organization around “intangibles”.
  • How to minimize the anxiety of accountability.
  • A simple step-by-step framework to help get you started on defining and measuring what really matters.
May 13, 2021 - Digital Process Automation Live
Aligning Population Health and Digital Transformation
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Digital augmentation of human-delivered care is propelling us to the forefront of scalable, personalized service: A population health management (PHM) technology that achieves all components of the Quadruple Aim, ensures the best outcomes at the lowest cost with patients and providers feeling empowered.​ Through UPMC Health Plan's intelligent PHM clinical platform and workflow engine, payers and providers seamlessly integrate with caregivers to deliver a customized end-to-end care experience. 

Key Outcomes: 

  • New awareness of clinical needs through machine learning engine that supports both member engagement and outcomes, leveraging precision and predictive models to identify the right intervention at the right time through digital integrated technology. 
  • A roadmap for sustainable growth by optimizing  productivity with automation including recommended interventions; digital-first, coach-assisted engagements that augment serving populations at scale and better clinical outcomes.
  • Understanding of consumer and care management adoption of digital technology and enabled workflows that provide human-centered care at the forefront of scalability and personalized service.
May 13, 2021 - Digital Process Automation Live
Are we using AI-related technologies to automate enough?
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  • What is AI
  • Difference between AI and Machine language
  • Machine language in everyday life, especially COVID times
  • Preparing for the future
  • Human behaviour and automation in general
  • Current technology like passwords that have made humans augment technological behaviour, and automation can play a big part in such areas
  • User driven designs to ensure technology augments user behaviour is critical. 
  • Using Machine Language to drive automation.
  • Use behavioural analytics to imnprove and evolve automated digital interaction
May 12, 2021 - Digital Process Automation Live
Beyond Spreadsheets: Forms to Dashboards, Automated!
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With the increased functionality of digital forms, unprecedented connectivity and the changes brought on by the Covid-19 pandemic, there are increased opportunities for organizations to easily make the most of these advancements.  This approach can result in increased business efficiencies and streamlined business processes, leading to reduced time and effort, along with providing opportunities to standardize business procedures.

They key outcomes of this presentation will be the following:

  • The use of forms within MS teams
  • Form data processing
  • Automated KPI dashboards using MS forms data
  •  “Real-world” example of automated KPI dashboard generation from online form data
  • Key benefits
May 12, 2021 - Digital Process Automation Live
Leading Business Transformation In Times of Disruption: From Covid-19 to The Fourth Industrial Revolution
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The Covid-19 pandemic has reminded us that the emerging technologies of the Fourth Industrial Revolution are not the only source of disruption in business and life. The suddenness with which the pandemic struck has magnified for us to see the effects of disruption and the effectiveness of our responses as leaders, businesses, governments, and individuals.

The pandemic has also exposed both strengths and weaknesses of business continuity plans, change management and business transformation efforts and the leadership behind them. As we emerge from the pandemic what have we learned that will enable us to harness the power of disruption – whether we create the disruption or not. How do you successfully implement business transformation efforts when everything is not only changing fast but shifting?

Business transformation must be about more than just targeted efforts. The enterprise itself must be included. Organizations must be not only agile the must be anticipatory. In this presentation we will discuss:

  • Exponential Change, Tipping Points and Disruption
  • Evolution or Revolution: The Nature of Industrial Revolutions
  • Strategy, Change Management, and Business Transformation Lessons for Leaders from the pandemic for future disruptions
May 12, 2021 - Digital Process Automation Live
Intelligent automation as a transformation agent
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To deliver excellent customer experience, businesses need to keep automation at the centre of their transformation programme.

Join us as we share successful examples of front-to-back digitalisation programs and, discuss in a fireside with Rob Scott, Head of Market Services at Commerzbank AG, his thoughts on what makes the program successful.

As a part of this session, you will hear about

  • Why act now
  • How to pick the right process for automation adoption
  • What are the challenges to scale automation and how to overcome them
  • Framework for organization-wide business operations transformation
May 12, 2021 - Digital Process Automation Live
Practical Process Automation
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Modern IT architecture needs to create connected business solutions out of individual components that are decoupled and independent by design. It needs to include people as well as legacy systems but still automate processes to a high degree. And all architecture choices will influence the business agility and innovation capabilities of the whole organization.

In this talk, I will discuss process automation as a centerpiece to solve these challenges and enable successful digitalization. I will dive into different ways to automate processes and share some real-life stories which will give you some guidance for your own process automation endeavor. I will present a developer-friendly way to automate processes and look into the journey to introduce this in your own organization.

May 11, 2021 - Digital Process Automation Live
The Human Side of Digital Process Automation
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The benefits of Digital Process Automation (DPA) is no longer in question.  The priority now is to deliver on the quick execution of DPA initiatives.  However, there are challenges to DPA delivery and they are not technology-based.  The human capital component, specifically the knowledge, social and emotional side, is the obstacle to overcome in order for DPA to succeed.

During this presentation you will gain insights on the following areas:

  • Why human capital is priority for DPA success?
  • Why companies are not focusing on human capital and what to do to resolve this gap.
  • Real world examples of how human capital has enabled DPA success
May 11, 2021 - Digital Process Automation Live
Digital Transformation and the Future - A simplified Approach
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The phrase ‘Digital transformation’ has various definitions and perspectives. Regardless of the definition, it’s the intent behind the transformation that counts. The objective of any digital transformation initiative should be to use technology optimally, enabling a business to succeed in the future.
 
To understand how to optimally use technology, you must predict what you will need to do to win. “How can we future-proof our companies in these uncertain and unpredictable times? In order to demystify the future, I have created a practical guide.
 
Basically, the future will belong to those who are able to properly combine Data with Processes leading to exponential Value. 
May 11, 2021 - Digital Process Automation Live
How to drive efficiency and customer excellence on your business transformation journey
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For a long time, there has been a disconnect between operational excellence initiatives and customer experience. Organizations find their plans to transform customer journeys never make it from ideation to execution, or that supposed solutions create even more problems.

The good news? There's a way to achieve both efficiency and customer excellence while on your transformation journey. Hear case studies of companies who are leading the charge.

May 11, 2021 - Digital Process Automation Live
You’ve Automated to Survive COVID-19, But What Now? Transforming the Messy Processes that Serve Users
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COVID-19 forced mass adoption of Digital Transformation technologies, mainly to keep businesses running when the workforce, customers and partners at once became virtual and relied on whatever automation was readily available. Now, a year into this new paradigm of work, we’ve learned that merely automating a process is not digital transformation; rather, processes must be re-imagined as experience management – especially those processes around employee and customer service.

This session highlights:

  • A “Digital Intelligence” approach to transforming processes that involve people using unstructured content to make decisions and serve their users
  • Thinking beyond the importance of data, process flow and tasks to discover, monitor and optimize
  • The role of unstructured content as decision, compliance and risk points in employee and customer interactions and making them work for, not against your digitization goals

Be sure to join this insightful session, and walk away with answers you need.

April 22, 2021 - IT Infrastructure & Cloud Strategies Live
Economic Incentives
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April 22, 2021 - IT Infrastructure & Cloud Strategies Live
Are you prepared for the Cloud Transition and what it means for your business?
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April 22, 2021 - IT Infrastructure & Cloud Strategies Live
Migration of Calling and Contact Center to Cloud: things to know in advance
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This session will describe the process for a smooth migration to cloud for onprem calling infrastructure and Contact Center.

It will explain the benefits of a fully cloud solution vs a hybrid approach, Pre migration readiness is paramount to a successful and riskless migration; Evolving to cloud requires attention to network readiness and interoperability

April 22, 2021 - IT Infrastructure & Cloud Strategies Live
Challenges in realizing AI use cases for enterprises and the way forward
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As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

April 21, 2021 - IT Infrastructure & Cloud Strategies Live
Purpose-driven Cloud Strategy and role of IT infrastructure in it
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Just upto 6-7 years ago, many leaders believed that Cloud is just a fad. These leaders represented some of the largest technology companies that have been legends in their respective business domains.

Well the reality is for everyone to see now. However do we believe that all of us in technology world today are fully onboarded with the idea and understanding of Cloud? The understanding of Cloud, its requirements, technology landscape behind it and business outcomes that it can influence are probably still evolving.

Many of the companies still don’t run on cloud, either they are not ready for It or they don’t see a dire need to go on Cloud. Sometimes IT budgets don’t allow it, sometimes path to move to Cloud is not clear and most of the times, the companies are victims of heavy customization done systematically by their employed ITvendors.

Key takeaways:

  • IT and Business to work and plan Cloud strategy together; A purpose driven Cloud strategy.
  • Importance and relevance of holistic Cloud strategies with multiple options that are affordable and sustainable.
  • Role of infrastructure in all versions of Cloud. The impact of choosing the right type of infrastructure, an infra vendor that is right for you.
  • Transformation journey to Cloud being seamless, agile and flexible. Automation is an imperative.
  • Seamless integration of infra with business applications and processes for better decisions.
April 21, 2021 - IT Infrastructure & Cloud Strategies Live
IT Infrastructure & Cloud Strategies: How Great Enduring Organizations Build Value Creation Cultures
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In a world disrupted by exponential technologies, how do you build a culture of Excellence & Innovation where extraordinary performance becomes ordinary? Organizations that consistently deliver exponential leaders, growth, and value creation.

We will explore how enduringly great, cross-industry organizations build their cultures as the ultimate engine for value creation and sustainable competitive advantage. 

April 21, 2021 - IT Infrastructure & Cloud Strategies Live
Play Bold – How to Win the Business Game
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In this session get insights on how to get back in and win the business game through Play Build. Listening to the award-winning author and thought leader Magnus Penker on how to remove blockers, activate amplifiers and aligning for constantly riding and jumping the S-Curves.

April 21, 2021 - IT Infrastructure & Cloud Strategies Live
Intelligently Leveraging Your Data: Why it is okay to "shift right" as part of your testing strategy
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But how do we know we are testing the right use cases before deployment? What if we have complex business rules that preclude managing clear and easily executable test cases?

As testers, we don't usually have the time and the means to test everything, and sometimes we just don't know what we don't know.

With the rise of big data and our executive's obsessive attention to using analytics for decision making, we also can leverage data to assess system behaviors without having to replicate the end-to-end business scenarios.

In this talk you will learn about:

  • specific tactics for mitigating risks
  • how to supplement you testing strategy leveraging your organization's own data
  • what it means to provide confidence in software releases
  • specifics on how to apply this approach with detailed examples
April 20, 2021 - IT Infrastructure & Cloud Strategies Live
Closing the gap: The building blocks of an effective data quality strategy
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The presentation provides business leaders with general directions, best practices, and certainly, lessons learned, in the pursuit of an effective data quality strategy:

  • Fostering a data-driven culture; a top-down approach to cultivate a strong data driven culture.
  • The use of data cleansing and enrichment solutions to assess and improve the quality of the data i.e. exception reports, data validation and enrichment tools.
  • Establishing a comprehensive data governance and setting ground rules for the collection, processing, transformation, and maintenance of data.
April 20, 2021 - IT Infrastructure & Cloud Strategies Live
Building an Inclusive Culture
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Are you looking to grow a more inclusive culture? Learn how you can own your diversity strategy and benefit from this diverse team you create.

Now more than ever we are seeing an increase of digital acceleration along with covid pushing more women out of the workforce.

Supported by data that shows how diverse teams drive productivity, profitability, innovation, and help attract top talent, this session will review a four-step success framework to guide your own personal success and help you build a truly inclusive team culture.

Open your mind on how you approach diversity and embed that into your own success strategy.

In this session, we will discover:

  • Value of diverse teams Impact of COVID on the stats
  • Success in relationship to you and your teams
  • 5 Best Practices as a Diversity Champion
  • Diversity Champion Checklist
April 20, 2021 - IT Infrastructure & Cloud Strategies Live
Building a Resilient Digital Ecosystem
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Understanding that our greatest asset is people and their talents, we will focus on our second most significant asset, DATA. The Resilient Digital Ecosystem™ roadmap creates an environment to enable your employees to make real-time informed decisions – building transparency and harmonization from front-line to CEO. 
 
How Digital Transformation and Change Acceleration Processes help build a Resilient Digital Ecosystem: 
 
1. Discovering Your Digitalization Journey 
2. Fostering a Culture that Accelerates Technology Adoption 
3. Digital Readiness, Governance & Infrastructure  
April 20, 2021 - IT Infrastructure & Cloud Strategies Live
How to Gain Control Over Your Cloud-Native Stack
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In 2021, the adoption of Cloud Native still creates competitive advantage. “Speed is not preordained, it’s a choice” - like Andy Jassy says. It’s more important than ever to embrace IaaS and PaaS without comprominsing on autonomy, speed or compliance. Hence, Product IT teams need to establish a holistic view on not only hybrid and multi cloud but also on the multiple deployments their engineering departments take to production environments everyday.

Ensuring great product experience for customers is a key driver key and in the era of cloud native can only be achieved by automating as much as possible. Especially when it comes to documentation, violation spotting and resolution, having accurate and up-to-date data at hand for a variety of stakeholders becomes essential.

In this talk, you will learn:

  • Why now is the time to double-down on Cloud Native
  • How LeanIX itself is handling their fast-growing Microservice Landscape
  • What you can adapt for your environment
April 08, 2021 - BTOES Healthcare Live
A path towards Smart Operations, combining Operational Excellence and Industry 4.0
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  • Smart Operations is NOT a factory or supply chain full of technologies
  • What defines Smart Operations is Output based on the best achievement mix of Cost, Quality, Service, Working Capital, Compliance, Safety, Culture and Talent
  • The trick is to define short and long term Manufacturing and Supply Chain plans as a whole and for each Manufacturing Site and Value Chain, that takes into account:
  • Business needs and Competitive environment
  • Manufacturing and Supply chain maturity level, including Technology, Process, Skills and Competencies
  • Define Operational Excellence gaps and opportunities
  • Define Technology needs based on Foundational elements (must Have’s) and careful choices according to the above
  • Get started with multiple test and learns and fast deployment plans
  • Empower, upskill and engage the workforce in such journey
  • Keep customer value as the main design principle
April 08, 2021 - BTOES Healthcare Live
Value Management: Get the value from your transformations
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Are you tired of investing resources into transformational initiatives that fail to demonstrate the outcomes that were promised? Do you have reservations when you approve investments, because you worry about whether anything will change and improve on a sustained basis? Does it frustrate you that leaders are not consistently accountable for the promised and targeted outcomes of their initiatives?

Blue Cross Blue Shield of Michigan has built and matured a model where value and outcomes from initiatives are consistently realized and demonstrated. You can improve the success of your transformations with a disciplined approach to managing the value associated with your improvement efforts.

To be successful, it requires culture, active and rigorous initiative oversight and communication. Join us to learn how BCBSM applies Value Management across its portfolio of transformational initiatives … with some simple processes and tools that you can use. Key takeaways that attendees at this session can expect:

  • The importance of culture and accountability in managing value
  • Tools to identify the sources of value in projects and initiatives at the outset and getting leadership commitment to deliver the value
  • Tracking and affirming value through execution
  • Proving the value upon completion and capturing it to ensure sustainability
  • Celebrating the successful execution … AND the delivery of value
April 08, 2021 - BTOES Healthcare Live
AI-Powered Digital Transformation in Healthcare
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AI is fundamentally changing how healthcare institutions operate, redefining the way people work and transforming how patient care is delivered around the world. In pursuing digital transformation initiatives, organizations need to capitalize on the opportunity with intelligent algorithms and models, improved processes, a data-centric culture, and an optimized software and hardware infrastructure to realize their full potential.

Healthcare specific highlights from the latest Dell Technologies Digital Transformation worldwide survey include:

  • 43%  of healthcare respondents stated that they have successfully accelerated  their digital transformation strategies for remote patient care and  diagnosis, ranking third on the overall list against other industries.
  • 55% of healthcare respondents stated that they have successfully implemented, or are in the process of implementing, emerging technology—like robotics or VR—to support safe treatment of patients at a distance.

Key takeaways include:

  • Learn about key highlights in Healthcare with their Digital Transformation initiatives
  • Learn about the current AI Trends and Directions
  • Learn about the various options organizations have with AI Accelerators
  • Learn about data best practices and multi-cloud deployments
April 08, 2021 - BTOES Healthcare Live
Implementing Process Improvement & Change: A gym membership, not a diet pill
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Implementation and change are the most difficult aspect of process improvement. Lean Six Sigma and other process improvement methodologies focus on the how to define, analyze and measure the problem, how to develop solutions for the problems, but stop short of the real challenges of implementing a solution, especially in industries like healthcare where change is often more complex.

Process improvement initiatives are often abandoned before meaningful change can be made simply because change is hard. This presentation focuses on the difficulties associated with implementing process improvement changes and how to support teams to get through the uncomfortable challenges of the early stages of implementation.

Key takeaways:

  • Flip the switch on how your organization thinks about change when implementing process improvement initiatives
  • Work through the quitting mentality in an instant gratification culture
  • Help the team recognize when a process is not working because it is new versus it is not the right solution
  • How to support your team through the tough times and make meaningful change through process improvement
April 07, 2021 - BTOES Healthcare Live
Transforming Healthcare Through Intelligent Automation
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April 07, 2021 - BTOES Healthcare Live
Stop the Innovation Killing. How To Become the Innovation Champion Your Organization Needs
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We all want innovation. Even you. Yet, research tells us very few know how to make it happen. That’s a big disconnect. If it’s something we all want, shouldn’t we be able to bring it about. The good news is we can. If we are willing to learn, unlearn and relearn a few things.  

In this interactive session we will demystify innovation through real life examples of how and why innovation worked in both large and small organizations,  We will also touch on what kills a thriving innovation program or lab. 

We’ll share how through trial and error we developed our Orchard Model of Innovation that allows innovative practice and creative thinking to emerge cross-culturally.

Participants will learn:

  • Why a narrow definition of innovation kills innovative practice and creative thinking.
  • Common reasons top leaders continue to fail at innovation
  • How innovation can thrive at three levels (top leaders, middle management, and the front line) and what is required to innovate at each level
  • How an accessible Innovation lab can help any organization not matter the size
  • Join us to learn our simple, effective and fun approach to innovation. 
April 07, 2021 - BTOES Healthcare Live
Empowering Excellence in R&D
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The biopharmaceutical R&D value stream process is complex, lengthy (10 years average to develop a biologics drug from discovery to commercial launch) and highly matrixed. It consists of technical processes which interfaces with various business processes needed to enable the drug development process.

In addition, the R&D environment naturally focusses on “scientific excellence” and faces cultural challenges to embrace “operational excellence”. Thus, the long lead time to develop a drug combined with the highly matrix interfaces and cultural barriers makes it challenging to develop an operational excellence roadmap for R&D. The road to operational excellence in R&D is very young and more complex compared to the manufacturing and service businesses

  • requires adaptation of traditional approaches to fit the R&D processes
  • requires transversal collaboration to be successful
  • requires cultural change within the organization

This presentation will demonstrate the impact of Operational Excellence for R&D, in terms of transforming R&D into a highly efficient organization and enabling scientific excellence in R&D. It will show you how to build your own roadmap for empowering excellence in the R&D environment, which will include the following

  • overview of the biopharmaceutical R&D process
  • challenges in applying operational excellence in R&D
  • how to develop a strategic Operational Excellence roadmap in R&D
  • examples of case studies
April 07, 2021 - BTOES Healthcare Live
Healthcare information: Creating patient-controlled, standardized, secure and open data structures
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Healthcare information is locked behind silos controlled by providers and insurance companies. Within these silos, clinical and imaging data is kept separately. His arrangement makes it very difficult to correlate the two to find patterns that lead to insight even when working within a single silo. Working across silos is much more difficult and is one of the major impediments to advances on medical research.

The patient is left out completely, let alone having little control over how their data is used. That is about to change. The pieces exist to allow the creation of patient-controlled, standardized, and open data structures protected by advanced cryptography that will eventually replace these silos. In the short term, the silos will continue to exist, but will become increasingly unwieldy to maintain. This talk will paint a picture of this future. 

  • Understand the problems we face with the status quo

  • Learn about the “big picture” offered by this future

  • Learn about the pieces required to make it work

  • Be introduced to work being done today to make it happen

April 06, 2021 - BTOES Healthcare Live
Develop and Promote a Culture of Innovation
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In today’s overly complex and ever-changing healthcare and business landscape, leaders face unprecedented challenges: pressure of reimbursement, new care delivery models, cost cutting, horizontal and vertical integration leading to vehement M/A, technology disruptions, regulatory compliance are just a few to name.

All these challenges illustrate non-disputable fact: Strategy as usual is not going to survive our business, let alone growing our business to be the market leader. Leaders must innovate and disrupt. Developing and promoting a culture of innovation is going to be crucial.

With 20 years of experience that has brought disruptive innovation to the healthcare, David will share concepts and insights about developing culture of innovation and driving sustainable changes.

  • Innovation is a culture and DNA of an organization.
  • Innovation must deliver tangible and distinguishable values to customers.
  • Innovation is not only about ideas. It is about making ideas happen.
  • Leaders must drive and promote innovation.
April 06, 2021 - BTOES Healthcare Live
Creating a Culture to Promote Individual and Team Thriving, Resiliency, and Peak Performance
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  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance
  • Understand the connection between emotional, thriving and emotional recovery to peak performance
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional well-being, and a culture of excellence
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance
April 06, 2021 - BTOES Healthcare Live
"Innovating the Patient Journey"A discussion to making patient experience better
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The COVID-19 pandemic has created a massive shift in how patients engage with their providers and receive care. This is forcing healthcare organizations to be agile and rapidly implement new strategies to adapt to the changing environment. How these changes will impact the patient experience, quality of care, and the health system’s finances, however, remains a major question mark. In this session, we will discuss how healthcare organizations can innovate the patient journey while maintaining operational excellence.

Key Improvement Focus Areas:

  • Patient Engagement
  • Elevated Care
  • Care team Wellness
  • Cost
April 06, 2021 - BTOES Healthcare Live
Determining Value and Benefits Realized for the Veterans Health Administration: Optimizing Health Care Valuation Methodology
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  • VHA evaluates health care investment transformation and optimization using an unique approach that can be utilized by private and public health care systems that includes:  (1)  a whole system evidence-based framework that supports strategic planning, (2) a comprehensive enterprise-wide measurement plan that measures progression over time, (3) an independent direct causation-focused analysis of drivers, people, processes, technology and outcomes, and  (4) an analysis that identifies benefits realized facility by facility, specialty by specialty to determine the return on investment and promote the organization being a learning organization.
  • VHA has validated successes in transformation and optimization through knowledge management that address access, patient safety, quality and high reliability.
  • VHA provides lessons learned from their transformation and optimization methodology, which begins with a business case and baseline assessment and takes the audience through benefits realization and investment evaluation. 
March 25, 2021 - Process Mining Live
BPM Journey in a Construction Company, ECC Group, with Highlights on Process and Task Mining, Automation and Digital Transformation
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The Construction Industry has its own characteristics that add more challenges for Business Process Management in general, and Process and Task Mining in particular. This session discusses the journey to introduce Business Process Management to a Construction Group of Companies, ECC Group.

It covers the special nature of the Construction Industry, the challenges, and the approaches to overcome them. In addition to the way, the infrastructure for Automation and Digital Transformation is being planned and built, starting from the Process and Task mining stage.

The session covers the following main points:

  • Main challenges faced and how they are linked to the special nature of the Construction Industry, with lessons learned.
  • How Project environment influences the architecture of Business Processes.
  • ECC Group approach for process and task mining and how it is linked to Automation and DigitalTransformation.
  • The vital future role of the Business Process Management System, BPMS, from a Construction viewpoint, and the relationship with ERP and other systems.
  • The Company’s experience with automation and the identified three main potential areas ofRPA development and implementation for a Construction Company.
March 25, 2021 - Process Mining Live
Handle hidden cost while delivering value out of process mining
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When is Process Mining a "Tool-of-Choice" and can we get more out of it than from legacy reporting?

March 25, 2021 - Process Mining Live
Excellence & Innovation Acceleration: Value Creation in Times of Uncertainty and Rapid Change
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? An organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing, and collaborative leadership to deliver rapid and sustainable business improvements and innovations across all industries.

March 25, 2021 - Process Mining Live
Reliability Centered Maintenance and Asset Connectivity
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The ability to predict outcomes can prove to be a competitive advantage in any realm of life. Prediction, within the Maintenance community, is key to staying out in front of equipment failures. The importance of a clean source of data in order to identify trends and detect failure modes especially random failures is what keeps equipment available for use and reliable when in use.

The ability to collect data is an obstacle, especially in capital-intensive industries. The solution is an investment in a cloud-based operating system that, through sensors placed on specific components of equipment, will allow the transition of asset data into the ability to monitor and analyze that data that then is used to make inferences from.

These inferences then lead to the deployment of specific maintenance strategies.

Key Takeaways:

  • The role that Reliability Centered Maintenance (RCM) plays within any industry is critical.
  • RCM is a systematic (data-driven) and standardized approach to define and execute routine preventive and predictive maintenance activities in order to maximize company assets ROIC and capacity through improved equipment availability & reliability and reduced operating and capital costs.
  • RCM relies on asset (equipment) data in order to make decisions as to what maintenance strategy to deploy such as preventive or predictive.
  • Many organizations who utilize RCM are not realizing the full potential of it due to a lack of clean data from the assets (equipment) they are committed to managing.
  • Leveraging process mining to turn event data (equipment in a run state) into predictable outcomes drives many advantages for the organization such as staying out in front of equipment failure.
March 24, 2021 - Process Mining Live
Project Portfolio Management in a Growing Company
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Competing priorities and constant reorganization put pressure on any growing business, couple this with the influx of new employees, and you have a recipe for corporate implosion. Growth shines a light on the dark places hidden away by poor processes.

In this session, the top takeaways will be:

  • Breaking down silos
  • The power of the process
  • Making real change
  • Managing competing priorities
March 24, 2021 - Process Mining Live
Improving Customer Experience Excellence using Process Mining
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Join our discussion on how you can translate your CX/CE strategy into tangible results through strategic alignment of Customer strategy with operational processes. We will demonstrate and discuss our approach to delivering customer experience improvements and how the digital toolsets have evolved in this space. The key takeaways from this discussion are as follows:

  • The Challenges of Delivering your CE/CX Strategy
  • Aligning Operations and CE/CX
  • Where C-SATs fall short
  • Process Mining for CX-Excellence
  • Order to Cash Customer Journey
  • Delivering Improvements – Real-World Examples
March 24, 2021 - Process Mining Live
The Future of Process Mining
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Recent acquisitions and new product announcements will have a profound impact on the process mining market. How these changes may come about and how quickly could significantly impact what tools or vendors should be on your shortlist. But it is not just the vendor landscape that is changing, the scope, language and objectives of process mining are changing too. 

A vendor-neutral session that will cover, among other topics:

  • What are the shifts occurring and What’s the impact?
  • Moving From Process Mining to Process Intelligence.
  • Process Mining as a Capability Not a Product.
  • Tasks, Processes, and Journeys Are All Connected.
  • Looking to the Future.

If you have been investigating or evaluating Process Mining products, then this session will be a must-watch, sure to be controversial, always inciteful Mark will blow away the cobwebs and see beyond any rose-tinted glasses.

March 24, 2021 - Process Mining Live
Ready to embed process mining into your organization’s DNA? Start smart!
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Learn how to start smart in your journey to embed process mining into the DNA of your organization. On your way to leveraging the full potential of the great technology of process mining, ARIS will take you through the three levels of maturity:

  • Level 1: Start with quick health checks of your processes with data snapshots in our completely free Elements edition.

  • Level 2: Raise your ambitions with Advanced by creating living processes with live data feeds of your end-to-end processes.

  • Level 3: Use the full potential of our technology to drive enterprise-wide process mining initiatives with Enterprise.

ARIS Process mining provides you with the capabilities needed for success! Rest assured that ARIS won't leave you alone with the understanding you've gained – the integrated ARIS platform gives you all the capabilities to be in the driver's seat for a holistic transformation of your business.

Key Takeaways:

  • Learn how to best start your process mining journey and grow with ARIS whenever you're ready.

  • Learn about ARIS Process Mining SaaS - which is just a few clicks away for a free evaluation.

  • See what's needed in addition to process mining to drive successful business transformation.

March 23, 2021 - Process Mining Live
Advancing Your Digital Transformation with Process Mining
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Given today’s digital transformed world, new ways of working are shifting from physical to digital. This session will explore how your organization can make sense of the digital processes embedded within these newly established technologies using Process Mining.

Process Mining can not only uncover new ways to generate value by visualizing wasteful actions across your enterprise, but it can also act as a mechanism to incentivize and govern better practices. With thousands of end users, most organizations struggle to understand what is truly happening in their global technology platforms such as ERP, MES, and PLM.

It is time to lift the veil of these digital systems and uncover new levers to drive out waste in your organization.

Key Takeaways:

  • What Process Mining is and how it fits into an overarching Digital Transformation Vision
  • The Process Mining Vendor Landscape and current market trends
  • How Process Mining can uncover new insights to improve your operations
  • Why Process Mining is so important to incentivizing and governing better practices
  • Real life Process Mining use cases that have proven to show significant value
  • How to get started, the Process Mining framework
March 23, 2021 - Process Mining Live
Adapting to support team excellence in a virtual workplace, and responding to the needs of an industry in transition!
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  • What is team excellence?
  • What are the opportunities presented by virtual collaboration?
  • How do we achieve continuous process improvement when the only certainty is change?

The COVID-19 Pandemic and resulting lockdown forced change. We did not want a pandemic but we got one all the same. Our response to that change has shown us what is possible when virtual, and it has shown us what is important in general.

We have learned from the experience, and it is valuable to share those learnings in order to adapt and improve together. We need to ensure that we integrate best practice from our previous normal reality and our current virtual reality when we emerge into a new future possibility!

March 23, 2021 - Process Mining Live
Process Mining and the Next Generation Enterprise
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Insights from a leader in the space:

  • Evolution and Future of Tech
  • New Business Models and Platforms
  • Understand The Enterprise Digital Twin
  • Frontiers of Process Mining
  • Cybersecurity
March 23, 2021 - Process Mining Live
How to use a combination of process mining and automation to continuously discover, automate and monitor your business processes
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McKinsey estimates that $3.6 Trillion of work is automatable (Developed Countries)*
But how do you go about finding that work?

Process Mining enables you to discover the best automation opportunities hidden within your processes. Our integrated process mining and automation solution helps customers get from discovery to implementation, through to measurement and back again.

Key Takeaways

  • Learn how to leverage process mining for better automation outcomes
  • Why process discovery from all angles accelerates the automation flywheel
  • See how organizations are putting this into practice

*Source: McKinsey Global Institute, “A Future that Works” –All US non-physical automatable wages, extrapolated to include Japan, UK, Germany, France, Spain and Italy

March 18, 2021 - iBPM Live
How to Leverage Innovation and Entrepreneurship in the Global Space Ecosystem
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Space — once considered the final frontier and only accessible to a select few — is now home to the most dynamic and innovative ecosystems on the planet. While not every person will get to ride on a rocket or see one lift-off, everyone — students, young leaders, entrepreneurs, small businesses and professionals — can become contributors to the $424B and growing space economy.

Despite recent excitement around SpaceX and NASA, you may not be aware that the technologies that enable space access and exploration have real-world applications that shape our daily lives. In fact, every community, infrastructure and aspect of modern life on planet Earth is dependent on space-related technologies, like weather forecasting, manufacturing goods, global communications, healthcare, and farming.

Advocating for space innovation to better life on Earth, Shelli will walk you through a pragmatic Workforce Development Roadmap to seizing opportunities in the global space ecosystem.

No matter what your demographic, skill set, or current path, you will walk away from Shelli’s session with solid footing on how you can pursue opportunities as a job, career, innovator, supplier, grantor, funder, partner, sponsor or collaborator in the bigger mission of bringing space technology innovation to improving life on Earth.

Shelli will highlight key opportunities in space tech innovation:

* Top technologies to watch in the space industry

* 1000’s of NASA space innovation patents waiting for commercialization

* Space commerce entrepreneurship programs

* Space tech transfer and insertion as a supplier to new space ventures

* Becoming a tech supplier to commercial and government enterprises

March 18, 2021 - iBPM Live
Measuring Business Processes
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Measurement is key to understanding the actual and potential performance of business processes. In addition, measurement provides a critical link between process changes and the effects they have on customer experiences and business outcomes. This webcast introduces measurement as a discipline, then dives into common and unique process measures. Participants will learn how to evaluate and create new measures for their unique situations.

- Learn how to link business outcomes to process performance

- Learn the five measures common to all processes

- Learn a more useful form for a business change roadmap

March 18, 2021 - iBPM Live
Enabling organizations to trust their data
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Most organizations rely on data to receive insights and gain a competitive edge. Others may need to periodically store data to adhere to compliance norms.

Whichever the case, for data to be useful, organizations need to have a clear strategy and adopt an efficient approach towards data protection, management and governance. This session will shed light on strategies to help you to build a strong data foundation based on trust and reliability.

Key takeaways include:

  • Understanding the importance of trust and reliability of data in data-driven organizations
  • Reasons behind the lack of trust in data
  • Approaches to building data trust in organizations
  • Creating a ‘Google’ for your data – benefits, possibilities and opportunities
March 18, 2021 - iBPM Live
The Evolution of the iBPMs
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The iBPMs is at the center of the emerging CX, Automation, and Continous Improvement movements. The IQ of processes will continue to grow as the iBPMs leverages Composable Low-code, Process Intelligence, AI/analytics, the Real-Time Data Mesh, and Digital Twins at the Distributed Edge.

The Reason the iBPMs Emerged / A Historical Perspective :

What was the IQ of the Early IBPMs?
The iBPMs is Still Evolving?
Where will the iBPMs End Up?

March 17, 2021 - iBPM Live
Improving the Probability of Transformation Success Through Collaboration
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For most organizations today survival depends on digital transformation and this need has been accelerated by the pandemic. Consumers have moved online, automation technologies are advancing rapidly and tech-based companies are threatening many market areas.

Most digital transformation projects fail and many of those that succeed struggle to move beyond the pilot stage. Radical, comprehensive, strategic change requires the commitment and participation of everyone, in organizations that have little experience of doing that. Business leaders need basic transformation processes to overcome this challenge.

This session outlines a simple framework for digital transformation success, using basic tools that facilitate organizational collaboration to develop a transformational vision, create a roadmap for its implementation and manage its execution. The session will provide an introduction to:

  • Creating a digital transformation vision
  • Creating a digital transformation roadmap
  • Integrating and implementing the roadmap
  • Leading digital transformation
March 16, 2021 - iBPM Live
Practical and intentional ways to leverage positive psychology to create a culture enabling individual and team thriving, recovery, and peak performance
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LEARNING OBJECTIVES:

  • Understand the importance and impact of achieving individual and team thriving
  • Understand the importance and impact of emotional recovery in relation to individual and team resilience
  • Understand the skills necessary to incorporate into daily work to tap into positive emotions frequently and in small doses
  • Understand how positive psychology is connected to motivational science
March 17, 2021 - iBPM Live
Speeding up the proposal phase in project business by 300% using an intelligent tender document screening approach
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Identifying risk extremely early in the project business processes was the key target to develop the intelligent tender document screening approach.

Currently, the systematics are used in a broader and more holistic way to enhance proposal processes and get much more speed while reducing the reading time of large or many documents

  • The intelligent tender document screening approach
  • Most interesting use cases and benefits
  • How to implement it
  • Results and outcomes of different usages and scenarios
March 17, 2021 - iBPM Live
Enterprise No-Code Automation: How to Rapidly Improve Efficiency & Adaptability Across Your Processes, People, and Technology
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In a recent study conducted on hundreds of operations and IT professionals, it was determined that 95% of enterprises have already invested in or are about to invest in a no-code/low-code platform.

Why is no-code the next wave in iBPM? Because no-code platforms extend development capabilities to business operations—greatly accelerating and scaling process improvement. In this session, Tonkean will cover what the rise of enterprise no-code means for process management, and how teams can leverage this technology.

Attendees will walk away with an understanding of:

  • The types of no-code/low-code technologies and their key differences
  • How to use no-code automation to rapidly drive efficiency and adaptability in business processes
  • How an enterprise no-code platform can help bridge IT and business teams
March 17, 2021 - iBPM Live
How to Prioritize Customer Needs and Expectations
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As a contract manufacturer, Jabil strives to be the most technologically-advanced and trusted manufacturing solutions provider. To be able to drive this vision, we are focusing on our processes to prioritize customer needs and expectations. During the presentation, you will get more insight into:

  • Jabil Who We Are
  • Integrating IBPM in Our Strategy & Operating System
  • IBPM Strategy and Architecture
  • First 15 Months
  • Overall Roadmap
  • Jabil IBPM, Signavio In Use
March 16, 2021 - iBPM Live
Culture Eats Strategy Every Time. How to go from wishing to wisdom when building a winning culture
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The famous reference by Peter Drucker, “Culture eats strategy for breakfast,” rings true when looking at actual results versus our expected outcomes around strategic implementations. An employee’s ability to adapt to rapid business change has less to do with what’s changing and more to do with cultural context. The larger an organization, the more vulnerable a company culture can become.  When you throw on a sudden shift to working remotely, culture can be even less impervious to leaks. Much like a 12-step process focused on recovery, the first step in culture change is being willing to hold up the mirror and objectively look at how your culture truly reflects your company values and business vision.   

Key Takeaways:

  • A modern working definition of company culture
  • How avoiding a focus on culture can thwart the best-laid strategies and depreciate brand equity
  • Key factors to accurately assess the true health of a company culture
  • The deceptively simple number one secret to building a winning culture
  • How diversity, equity and inclusion must be at the heart of your culture strategy
March 16, 2021 - iBPM Live
Your Attitude is Your Breakthrough: Change the Attitudes, Change the Culture
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As cohorts of Operational Excellence, most of us attack operational excellence and cultural transformation by focusing on processes and systems. But what about the people? What about people’s attitudes? The famous John Maxwell says “Good attitudes among players do not guarantee a team’s success, but bad attitudes guarantee its failure”. 

What if you could get people to live their life  and work life in a way that maximizes their potential, opens doors, impacts people's lives, AND allows them to live financially well all while making your team/organization great?

Sometimes people feel stuck, unproductive and living a less than fulfilling life. This affects their performance at work. What is the key to breakthrough? Many will tell you it’s education. The acquisition of knowledge. Some say it is the ability to win friends and influence people. Some will say the search for your purpose or passion. Others will say “hard work” is the key. All of these have some part to play and have some benefit. However, this presentation is going to show you what I have learned while consulting with hundreds and hundreds of organizations and individuals. You see, there is a “secret” hidden in all of this that can drastically change YOU, your people and your organization. Sure process improvement and system enablement can change and organization. But systemic change requires changing people and their attitudes. Embracing these concepts and putting them into practice will drastically change your organization almost immediately. It is totally up to you.

Key takeaways:

  • What shapes our attitudes?
  • How do we perceive situations that determine our response?
  • How goals and objectives improve attitudes
  • How attitude determines a focus
  • How do attitudes affect team & organizational performance?
  • Building great attitudes build great people, build great organizations
  • Cultural Transformation: People (and their attitudes), Process & Systems
  • What you can do immediately?
March 16, 2021 - iBPM Live
Automate any Process, Anywhere
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Imagine your people could effectively work together so that they can build the processes that accelerate the business and improve customer's experiences – all at the right time and with the flexibility to change as soon the business needs change.

Imagine the processes could orchestrate all people, systems, and things that are needed to drive great outcomes. And imagine you could quickly understand any potential inefficiencies or bottlenecks and improve these processes as you go.

I would like to share Camunda's vision for process automation with you – a vision in which you can eventually automate any process, anywhere.

The 21st century will be dominated by algorithms. ‘Algorithm’ is arguably the single most important concept in our world -- Yuval Noah Harari: Homo Deus, 2016.

Processes are the Algorithms of an Organization. Successful businesses are masters in optimizing their algorithms 

- by automating business processes that are designed precisely to their needs, 

- by improving continuously as they gain more insights over time and 

- by relentlessly leaving no part of a process across people, systems or devices behind. 

Today’s Process Automation Challenge is End-to-end Process Automation --the key to Digital Transformation.

It’s Camunda’s mission to let you automate any process, anywhere.

March 11, 2021 - BTOES in Financial Services
The Interplay of Culture and Financials in Assessing Deal Success
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Learn why culture matters in maximizing return on investment, how people issues are now being considered pre-LOI, the difficulties in large corporations acquiring tiny start-ups, and how COVID has made the acquired employee experience even more complex

March 11, 2021 - BTOES in Financial Services
Terminating a relationship with the customer - why and how?
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In the financial sector terminating a relationship with the client is important for 3 reasons - financial crime, risk appetite, and economics. Banks and other financial organizations need to be cautious when onboarding new clients and while maintaining relationships with them.

It is, though, equally important for those organizations to say goodbye to their dear clients where the regulators or the stakeholders expect them to do so. They need to act promptly - but they also need to be thorough to ensure the offboarded client has no access to the bank's products and services. This is especially important in the case of financial crime-driven offboarding.

  • How to establish and execute an effective client offboarding process?
  • What are the key and common challenges that may prevent the current offboarding process from being thorough and efficient?
  • How enterprise architecture can help?

The presentation will use a real-life example of the major bank's offboarding approach to provide the answers.

March 11, 2021 - BTOES in Financial Services
Digital Transformation and Operational Excellence in Financial Services
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1. What is Digital Transformation and How to deliver digital transformation profitably
2. What is Operational excellence and how to deliver it enhancing customer experience
3. How to deliver hyper-personalization.
4. What are the biggest risks in delivering digital transformation and operational excellence, how to mitigate them.
5. Critical success factors in making Transformation and operational excellence work for you, the company, and the client.
March 11, 2021 - BTOES in Financial Services
Customer Demand Digital Experience
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Today’s customer has become more informed and enriched and they no longer compare one banking institute or organisation with another or for that matter a product they offer with another. In fact, they compare experiences. Experiences that are easy, instant, and seamless.

This change has made a paradigm shift to current day business operations, how the business will get done, how to stay relevant and play an active part in the customer’s life. Traditional approaches with siloed channels with numerous repetitive workflows are doing little benefit to organisations, staff, and customers they serve.

Let’s navigate this journey putting the experience layer over the technology layer. This approach will allow organisations to orchestrate customer interactions across multiple touchpoints, generating massive savings in cost and time and delivering a CX that makes sense.

March 10, 2021 - BTOES in Financial Services
Transforming the Business of the Future
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In short 2020 was not all bad, it catapulted industries into the largest transformation of their business in a matter of days/weeks that would have taken some companies years if at all.  This will go down in history as the evolution of digitalization, not that it wasn’t around before 2020 but was not being utilized due to COVID19 we saw technology accelerate at a rapid pace. Businesses will discover better ways to use technology and continually push to evolve further.

Working from home is now the new norm and people don’t want to go back to 9-5 and long commutes.  We must adapt to the HYBRID WORKPLACE.

People First, invest in upskilling and re-skilling your workforce, encourage a growth mindset. Failure is only a learning experience without failure we cannot grow.

Embrace CHANGE its not to be feared it is a good thing without change we stay stagnant, stale, boring…  ‘CHANGE IS HARD AT FIRST, MESSY IN THE MIDDLE AND GORGEOUS AT THE END’

It’s time to put Data at the centre of your business and use this to drive Business Strategy and Performance.  Data analytics provides various advantages such as identifying new opportunities, understanding customer behaviour, becoming more agile and outperform the competition.

March 10, 2021 - BTOES in Financial Services
Advancing Market Segmentation during and post Covid-19 pandemic world
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The Covid-19 pandemic impact has been one of the most interesting social, economic, and consumption experiments in real-time with billions of people overnight changing pretty much everything about their habits. It has already impacted customer behaviors significantly through at least the near-term future.

In normal times, customer experience in banking is about making customers happy—with the result that they are more loyal, use products more, and cost less to serve. In the context of COVID-19, superior customer experience means clarity and transparency, support for digital tools with which many customers are still unfamiliar, and new products and services for customers in distress. This session will enable delegates to purposefully attract, meaningfully retain, and thoughtfully serve customers by advancing market segmentation through the following impactful capabilities:

1) Identify a strategic decision that would benefit from information about different customer segments.

2) Determine which customers drive profits.

3) Analyze actual and potential purchasing behavior periodically.

March 10, 2021 - BTOES in Financial Services
Re-Engineering As A Methodology To Streamline Claims Process & Identify Opportunities For RPA
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Re-Engineering as a fundamental design is leveraged to sharpen business processes to achieve dramatic improvements in critical aspects that impact not only the profitability/bottom-line of the organizations but to greatly enhance the end-client experiences as well. At this age of digital transformation, robotic process automation and business process re-engineering are highly required for companies to nurture a progressive working environment and to stay ahead of the competition.

Key Take-Away:

  • Directing workforce to critical functions of the business that require more decision making and human intelligence.
  • Mimicking human behavior to complete mundane tasks and becoming more fluid.
  • Ensuring freedom for employees and better employee engagement by automating high-volume repetitive work and generating efficiency; which now could be focused on things that matter more for the business and clients.
  • Overall a better ‘Return on Investment’ and profitability by means of cost optimization, cost savings, and reducing chances of errors.
March 10, 2021 - BTOES in Financial Services
Automating Resilience in Banking and Financial Services
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Today Banks are facing pressure from 3 sides – interest rate regimes put in by central banks, slow recovery in the economy across the globe, and a post-pandemic operating model that is testing their business resilience.

The industry has responded to this triple threat by looking at automation as a key lever for not only survival but actually to thrive in this new normal. Bain in their recent survey found more than 90% of the banks and capital markets firms have accelerated their efforts towards automation. In this session, we will discuss:

  • How FS firms handled the initial wave of the crisis using Automation?
  • Has the pace of automation quickened, if yes - in what areas?
  • Is Automation now a CXO agenda?
  • What are the key capabilities in Automation Platform to watch out for?
  • How would a Fully Automated Enterprise look like?
March 9, 2021 - BTOES in Financial Services
SAP’s vision of Finance Transformation
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In this session we’ll look at the changing role of finance and explain that while accounting skills still matter, finance folks will be expected to be IT savvy and understand enough about system design to drive discussions about what is needed and feasible. We’ll show how Finance is becoming a strategic partner, helping improve how you run the business, delivering insights and support strategy. We’ll look at the core processes in Finance: record-to-report and financial planning and analysis to explain what’s changing, what can be automated, and how to deliver real-time insights from a common data model.

We’ll also look at what stopped many organizations in the past, whether this was fragmented accounting systems feeding into huge data warehouses, fragmented accounting structures that grew with each acquisition, or 500 spreadsheets held together by an ERP system. Now we have one giant pivot table, the universal journal, a quest for common accounting structures that support business steering across the organization but offer the freedom to meet local legal requirements, and the move to capture information where it happens from different perspectives.

Key takeaways

  • Learn how other companies have approached a transformation
  • Understand what realistic goals can be in the light of the technology currently available
  • There is no one transformation approach: Greenfield, brownfield and hybrid approaches
March 9, 2021 - BTOES in Financial Services
AI-Powered Digital Transformation
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AI is fundamentally changing how businesses operate, redefining the way people work and transforming industries globally. In pursuing digital transformation initiatives, organizations need to capitalize on the opportunity with intelligent algorithms and models, improved processes, a data-centric culture, and an optimized software and hardware infrastructure to realize their full potential.

Gain an understanding of best practices for digital transformation initiatives and how AI and data analytics can be leveraged to deliver business value. Review the latest trends and directions in the AI industry, key challenges, and best practices for adopting AI-based solutions.

Topics include:

- Digital Transformation Update

- AI Trends and Directions

- AI Accelerators Update

- Data Best Practices

March 9, 2021 - BTOES in Financial Services
Orchestrating Change: Key insights on driving successful global, multi-cultural transformation initiatives
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Have you ever noticed how a strong and successful principle conductor can orchestrate the right instrumentalists to create fantastic music? Similarly, the key to success for an organization in the midst of change is to have a strong organizational framework that can orchestrate a cohesive change far more successful than if initiatives were driven individually.

Given today’s complex, global environment, many large organizations with well-intended strategies have been unsuccessful in their implementation. With individual entities working in silo's driving their own charter, it is critical to have an overarching framework for ensuring that all the pieces fit together seamlessly. 

Using real-life examples, the session “orchestrating change”, will focus on the framework to drive the strategic vision and maneuver an organization thru ambiguous periods of change to emerge successfully.

The session will focus on

  • The creation of the strategic vision framework
  • Three pillars for managing the framework
  • The top pitfalls
March 9, 2021 - BTOES in Financial Services
Moving from Operational Excellence to Operational Agility
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Financial Services firms are in a period of extraordinary flux and their Operations are at the crossroads of all the change.  If managing the delicate balance of cost, risk, regulations, client satisfaction, and revenue enablement weren’t challenging enough, Operations now has to ensure safe passage for the firm’s very many transformation efforts:  Digitization, Client Experience Innovation, and Fintech integration to name a few. 

Most recently, Operations has played a key role in the pandemic response by quickly pivoting to fully virtualized work and shifting work rapidly between locations to ensure that businesses are able to continue operating despite incredible market volatility.  And, there’s no end in sight - the pace of change from an exponential world only promises increase. 

As such, Operation Excellence in Financial Services is becoming synonymous with Operational Agility.  It’s clear that firms that react, respond, adapt quickly, and are able to nimbly manage continuous transformation will be winners in this new environment.  So the key question for Operations Excellence becomes:  how to create Operation Agility?

Key learning:

  • Learn how leading financial services firms are equipping themselves for Operational Agility
  • Learn how a new ecosystem of capabilities are being leveraged to dramatically improve Operational Agility
  • Learn how new organizational and operating models are evolving to adopt these new capabilities to maximize Operational Agility into the future
Feb 25, 2021 - Digital Transformation Workplace Live
Leading Agile Transformation in a continuously changing environment Introduction
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Have you tried to change the tires of a moving car? Yes, that is what continuous transformation feels like within the organization surrounded by a dynamic, constantly changing market environment.

Sounds like chaos, yet, agile transformation is critical for organizations to manage changing priorities and accelerate their ability to build high-quality products and reach them to their customers with speed.

NielsenIQ has been successfully engaged in agile transformation over the last 3 years and here is the story of how we do it.

Key takeaways from the session:

  • Using agile transformation to increase speed to market to meet customer demand & increase team productivity
  • Challenges of agile operating model in an established company with a legacy of over 90 years & how do we make it work:
  • Blueprint of an agile operating model
  • Capability accelerator
  • Focusing on culture and change team
Feb 25, 2021 - Digital Transformation Workplace Live
Going Digital To Enhance The Customer Experience
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Over the past two years, the District of Columbia Department of Consumer and Regulatory Affairs (DCRA) has implemented technology enhancements focused on creating value for our customers while improving transparency, accountability, and responsiveness. While there was no way of knowing the pandemic was coming, the agency’s digital transformation had the added benefit of allowing us to seamlessly transition from providing our services in-person to offering them virtually.

Upon taking the helm of DCRA in late 2018, Director Ernest Chrappah set out on a listening tour aimed at learning how best to improve the agency from a range of stakeholders. Using what he learned, Director Chrappah developed a roadmap to the agency’s digital transformation, which we call Vision 2020. Below are highlights from DCRA’s Vision 2020 plan that have resulted in easier and faster experiences for our customers:

  • Launching the Resident Inspector Program
  • Revamping the Customer Experience
  • Developing Accelerated Building Plan Reviews
  • Creating an Online Performance Dashboard

These are just some of the accomplishments DCRA has been able to achieve through our Vision 2020 Digital Transformation.

Feb 25, 2021 - Digital Transformation Workplace Live
An overview of Morningstar's RPA program and progress on SOX controls
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Insights into how a global financial enterprise is adapting and thriving.

Feb 25, 2021 - Digital Transformation Workplace Live
Changes in physical spaces and the opportunities to leverage emerging tech for flexibility, experience, and sustainability
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Feb 24, 2021 - Digital Transformation Workplace Live
Excellence & Innovation Acceleration: Value Creation in Times of Uncertainty and Rapid Change
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? An organization that consistently delivers exponential leaders, growth, and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing, and collaborative leadership to deliver rapid and sustainable business improvements and innovations across all industries. 

Feb 24, 2021 - Digital Transformation Workplace Live
Digital Transformation: The Game Changer in the "New Normal"
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Successful transformations require a rigorous and strategic confrontation of reality. COVID-19 crisis disrupted the global status quo in an unprecedented way. Organizations and individuals were forced to mitigate a range of systemic risks in an attempt to find sustainable solutions caused by this radical change. 

While it is a great challenge to stay resilient: changes to the corporate strategy, culture, technology, and organizational processes are inevitable. Nevertheless, many opportunities came to the surface and Digital Transformations were accelerated. 

Key takeaways:

  • COVID-19; seen as an opportunities' accelerator 
  • Change management is rather imperative for digital transformation success
  • Social impacts of the New Normal
  • Great Digital Leadership, Great Results
  • Digital Transformation Industry Examples
Feb 24, 2021 - Digital Transformation Workplace Live
The Top 4 Rules of Engagement for Digital Transformation thru Human-Centered Design
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As many companies grapple with the unprecedented circumstances surrounding the COVID-19 pandemic, it also presents an opportune time to actively address the human side of operational excellence in today’s workplaces and virtual environments.  Many businesses are faced with introducing new standards, strategic policies, and government mandates. In the quest to operate and deliver value to customers, at the very core of this cultural shift is human-centered design.

Even though digital transformation may look different for every company, industry, or new sector of innovation; essentially, the future of work starts at the intersection of 4 distinct rules of engagement that include: 1) diversity & inclusion, 2) ethics and awareness, 3) trust and safety, and 4) accessibility.

The CyberXR Coalition launched industry-wide standards that introduced a unique approach to help organizations successfully integrate digital technology into their areas of business. Our guide provided best practices and adoption-ready processes to help businesses reimagine the “new normal” of better leveraging digital transformations. 

This session will discuss:
  • Introducing human-centric design as the “new normal” of interoperability
  • Successfully implementing novel, industry-wide standards, and processes
  • Shifting current mindsets to a “continuous improvement” mindset
  • Assessing and addressing social and technical biases in digital technology
  • Operational excellence as a values-based systems approach
Feb 24, 2021 - Digital Transformation Workplace Live
The Leader's Role in Culture Transformation and Sustaining the Gains
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OUTLINE:
Identifying Barriers
 - Culture
 - Org Structure (reporting, ratios, responsibilities)
Leader Roles
 - Asking Questions. Identifying Ideal Behaviors
 - Rewards and Recognition
 - Key System Design
Key Systems
 - Strategy Alignment
 - Daily Management
 - Standard Work
Feb 23, 2021 - Digital Transformation Workplace Live
Efficiency, Visualization, and Change Management: Beyond Spreadsheets
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The presentation will focus on two digital transformation case studies at Metrolinx where the first case study will provide an overview of the Operations division’s journey of moving from a paper shift sign-up process to a digitized and automated online platform for a workforce of ~ 800 employees located across the Greater Toronto Area (GTA). The initiative was a success despite the various challenges such as opposition to change by the unionized workforce. This accomplishment was possible due to the change management efforts from the project team including detailed process review & gap analysis, extensive stakeholder engagement and training, proactive communication to users and continuous improvement efforts.

The second case study will provide an overview of how a similar change management approach was applied to develop and create streamlined data visualizations known as the 5 Year Resource Plan for the Capital Projects Group (CPG) in Metrolinx, which is delivering the one of the largest Transit Infrastructure projects through Public Private Partnerships.  This initiative was an astounding success with the Senior Management Team and Board of Directors as it provided insights and transparency into the various stages of the hiring process on an online platform which previously was not possible due to the use of spreadsheets and outdated processes. As a result of this transformation, key performance indicators aligned with the organization’s strategic objectives can be created and actively monitored to assess the division’s performance. This is only the first step in digitizing resource management in CPG as business intelligence tools and process improvements will continue to shape and transform the future for Metrolinx.

Key Takeaways:

  • Importance of detailed process review and gap analysis
  • The role of KPI creation and monitoring
  • Data integrity
  • Importance of relevant training
  • The reality of continuous improvement
Feb 23, 2021 - Digital Transformation Workplace Live
Million Dollar Adjustments
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Feb 23, 2021 - Digital Transformation Workplace Live
Process-led Digitalization – Reliable and Effective Value Realization
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Most companies have started their digital transformation or at least plan for it. However, an industry study shows that only 1% of organizations have their processes sufficiently under control to realize the full potential of digital solutions.

Companies struggle to operationalize their business strategy and aligning their digitalization properly. The value-realization of digital initiatives is often too slow or business expectations are not met. An appropriate process management discipline addresses those challenges. It optimizes the time-to-value.

The presentation discusses a process-led approach to digital transformation to accelerate the time-to-value and minimize risk. The findings are illustrated through examples from insurance, health, and high-tech companies.

Key topics to be addressed:

  • Process-led prioritization
  • Focused process analysis as basis for a realistic business case
  • Leveraging software-based process reference models for rapid and effective design
  • Pragmatic evaluation of improvement opportunities through a simple simulation
  • Sustaining results through process governance and tools, such as process mining
Feb 23, 2021 - Digital Transformation Workplace Live
BASF Smart Manufacturing @ Greater China
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BASF Global Strategy. An insight into the journey of a global leader and the impact of digitalization being leveraged across the enterprise.

  • Innovation - With Impact
  • Sustainability - Live our purpose
  • Operations - Be the leader
  • Digitalization – Leverage across the company
  • Portfolio – Businesses with customer relevance
  • People – Drive high performance
February 18, 2021 - RPA & Intelligent Automation Live
RPA: Change Management Tool for Industry 4.0
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Artificial Intelligence, Augmented Reality, Blockchain are key components of Industry 4.0 and each technology has its benefits.  Unfortunately, most organizations are not ready for these digital solutions due to lacking infrastructure, data, cultural mindset or business case validation.

I would suggest ALL firms are ready for Robotic Process Automation (RPA) and implementing this technology is a great change management tool to enable Industry 4.0. 

My presentation will provide the following:

  • Why RPA is viable for all companies
  • Why RPA will improve your Industry 4.0 success
  • Real-world example of using RPA as a change management tool to win the “hearts and minds” of employees to support Industry 4.0
February 18, 2021 - RPA & Intelligent Automation Live
Excellence & Innovation Acceleration: Value Creation in Times of Uncertainty and Rapid Change
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? An organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations across all industries.

February 18, 2021 - RPA & Intelligent Automation Live
Pushing RPA to the next level with Artificial Intelligence/Machine Learning
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RPA can build solutions for financial transactions to train a Machine Learning model that directs corrective actions to robot workers. By combining an ideal mix of bots and humans working in tandem, significant improvement in process efficiency at much lower costs can be achieved. The AI-based models will be built upon financial data sets and recommend corrective actions in order to improve financial management.

AI-enabled robotic process automation capabilities will address financial system errors.  Currently, RPA, however, is unable to handle unmatched transactions, which are those where the invoice number, amount, method of payment or any number of details cannot be reconciled. It can take humans anywhere from a day to months to track down and resolve these unmatched transactions, adding up to billions of dollars in unresolved financial activity. If the models are successful, they will not only save time and money, but they will help increase financial compliance and get a better idea how its dollars are being spent

  • Build intelligent tools to spot and fix accounting errors without the assistance of humans.
  • Develop artificial intelligence/machine learning models that can go beyond the capabilities of robotic process automation and make decisions about financial transactions.
  • The new automated ML models would “be able take irregular, complex financial information and data, make decisions and apply judgments and solutions to a high level of accuracy or confidence without having to have a human in the loop.
  • Models will first learn to categorize unmatched transactions as either simple or complex
February 18, 2021 - RPA & Intelligent Automation Live
Why RPA and examples of successful RPA Implementations that have saved my company millions of dollars
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RPAs are commonly used to replace processes that are highly manual, rule-based, and repetitive. RPAs can also be used to connect different technologies or systems.

I will provide several examples of how we utilized RPAs to save millions of dollars. I will also list some steps I would do differently next time I implement an RPA project as sometimes this tool can come with a big bill.

 Key Takeaways:

o    RPAs are fantastic, if they are done right and if the right resources/partners have been utilized

o    Many RPAs can last for years and save significant cost and time for your organizations.

o    Monitoring and validation can come with big bills

o    Next time I implement RPAs I would probably invest in internal resources

February 17, 2021 - RPA & Intelligent Automation Live
Automation at Bosch: Scaling to AI – a practitioner’s view
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The question is not if you automate, the question is when, how and how fast. Bosch Service Solutions applies its automation in various fields. From back office to front office. From scaling automation to AI within a customer-centric organization.

Description:

Experience the journey of automation at Bosch Service Solutions with:

a.         Who we are and why does automation matter to us?

b.         Automation journey thus far

c.         Practitioner’s view: The Bosch Service Center a global and omnichannel approach applies automation

February 17, 2021 - RPA & Intelligent Automation Live
Rapidly Transforming Your Enterprise Through RPA And Intelligent Automation For A Virtual Post-CV Economy
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The world is forever changed and our post-coronavirus enterprise transformations must reflect the new realities of touchless remote business and operations execution and management, and virtual value enhancement for our remote human and digital workforces.

Mr. Kuk's presentation addresses these changed realities through new and patented RPA, AI, virtualization, and remote business management technologies.

His Presentation Includes:

1) A Post-Coronavirus Senior Executive Survival Manual
2) How To Grow Market Share In A Shrinking Virtual Economy
3) Using Advanced Customer, Client, Patient, and Market Behavioral Analysis To
Dramatically Improve Revenue, Customer and Employee Satisfaction, and
Operational Efficiency
4) An Intelligent Automation and Virtualization Checklist and Toolbox For
Enterprise Transformation Success

February 17, 2021 - RPA & Intelligent Automation Live
Managing the AI process: putting humans (back) in the loop
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AI today is all over the news, yet it has not transformed the workplace as promised. We will argue that the reason is that we forgot humans, both as developers of AI (lacking organizational tools in AI development) and as consumers of AI (lacking transparent interfaces).

I will show how we deal with these issues at Huawei’s Noah’s Ark lab where we (AI researchers) work closely with systems engineers (our AI consumers and collaborators).

Key takeaways:

  1. The AI development ecosystem, actors, hurdles, work processes.
  2. Our long term goal: autopilots for engineering systems.
  3. Case study: how human and organizational constraints determine the research and development in our lab.
February 17, 2021 - RPA & Intelligent Automation Live
RPA, Unlocked - How to Migrate Bots from One RPA Platform to Another to Drive Increased Business Value
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Is it time to break up with your RPA vendor?

Due to the large number of RPA projects that have failed to meet their objectives, more and more companies are expressing the desire to switch RPA platforms. However, most have been stuck with whatever tool they initially chose because re-platforming was costly, incredibly challenging, and often also meant re-building your entire bot portfolio from scratch.

Until Now. Blueprint’s streamlined end-to-end migration process makes moving between any of the leading RPA vendors simple, fast, and affordable, thereby unlocking the entire RPA market. Attend this session to learn:-

Why 2021 will bring an influx of RPA platform migration and how to know if migration might be right for you-

  • How to extract existing automations from your current RPA platform into Blueprint, creating a Digital Blueprint of that digital worker
  • How to optimize and validate Digital Blueprints before exporting them to a new RPA solution to complete the re-platforming
  • How leveraging Blueprint in tandem with your RPA tool enables you to design, build and manage high-value automations with speed and precision to scale the scope and ROI of your RPA initiatives
February 16, 2021 - RPA & Intelligent Automation Live
RPA 2.0 in a Post-Pandemic World
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  • Better understand why customers fail in their RPA endeavors today.
  • How the sales processes have been impacted by the COVID-19 pandemic.
  • What pitfalls must be navigated to ensure that the targeted program ROI is achieved?
  • What critical process components are necessary to include in the implementation efforts to ensure continuous improvement.
February 16, 2021 - RPA & Intelligent Automation Live
Automate, Invigorate or Obliterate?
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The rapid rise in the fortunes of RPA vendors, means everyone is talking RPA, but does it scale, is it the right automation approach, are you solving the right problems? And where best to start? These are just some of the key questions you need to think about before rushing in. Doing the same things faster and cheaper is rarely a recipe for long term survival.

There is no doubt that recent events have driven most businesses to a crossroads faster. Changes that may have taken years are now occurring in months and weeks. But assuming your business is moving past survival mode, you now need to focus on thrive mode. Making and executing decisions that will ensure you thrive in the world of opportunities that lie ahead.

In this session we will discuss

       - Why Thinking Before Acting Could Save You Time, Money and Heartache.

       - Key Technologies You Need in Order to Apply Automation Smarter.

       - Scaling RPA and Building for Change

       - The Risks You Face When Rushing to Automation Too Quickly.

        - Effective Change is a Do With not a Do To Process.

As a strategy consultant, Mark has worked with users, vendors and consulting companies, and is frequently called upon to advise and just these sorts of questions.

February 16, 2021 - RPA & Intelligent Automation Live
How CFO’s Can Best Leverage Intelligent Automation
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  • Automation and robotization among the levers for Finance Transformation
  • RPA: myths and realities
  • Mining Data and Processes, a must!
  • From No code to Intelligent Automation Platform
  • Impact of Automation on Shared Services and Outsourcing
February 16, 2021 - RPA & Intelligent Automation Live
Unlocking Human Potential with Automation in the Post-Pandemic World
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The impact of the global pandemic in 2020 caused organizations to make dramatic changes to their operating models to support remote work while also ensuring business continuity.  These changes were largely fueled by IT and automation initiatives, and in many cases were implemented in record time to meet the needs of a rapidly changing environment.  Analysts predict the momentum from 2020’s IT and business transformation initiatives to carry forward and we’ll see a similar, if not enhanced pace in the coming years.

This continued focus on automation will have an impact on the job market.  By 2025 the World Economic Forum anticipates ‘the time spent on current tasks at work by humans and machines will be equal.’  However, most analysts agree that new jobs created because of automation will outpace jobs lost.  In tandem to these automation goals is an accelerated focus on upskilling and reskilling of employees. 

In this session we’ll explore how organizations in both the public and private sectors are using the momentum created in 2020 to redefine the workplace by unlocking human potential with automation in the post-pandemic world. 

February 11th, 2021 - Enterprise Architecture Live
Architecting an AI Ecosystem
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This session will include a review of a recent worldwide Digital Transformation survey of 4,300 decision makers from mid to large enterprises. Although 2020 has been a year of characterized by tremendous change, it has also provided clarity for the need of organizations to be more agile, with a scalable and resilient IT infrastructure to manage future disruptions. The survey indicates that the top technology investments over the next one to three years include: security, privacy software, multi-cloud platforms, AI and data analytics and data management tools.

The use of AI and data analytics is expanding across the enterprise. Business leaders are realizing that AI and data analytics are key differentiators to their business and are adopting a data-driven culture to drive greater customer insights. These organizations need a platform that delivers an agile, open ecosystem for data scientists and developers to work efficiently together. An architected approach in building a data platform enables an organization to share data and maximize the benefits of their investments in advanced analytics.

Key Takeaways include:

  • Understand current AI trends
  • Identify major components of building an AI ecosystem
  • Understand best practices with AI and Multi-cloud deployments
February 11th, 2021 - Enterprise Architecture Live
Design Thinking Methodology in Enterprise Architecture
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Digital transformation is key for most companies and industries. How to unlock digital and innovation capabilities in your organization?
 
Building up internal capabilities and partnering with the external ecosystem to be successful in your transformation journey. The focus will be on:
  • How to implement innovation programs in a corporate
  • Scaling entrepreneurship & digital skills
  • How to support your digital transformation
February 11th, 2021 - Enterprise Architecture Live
No Code Apps - An Emerging Trend in Application Development
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Description: While the Lo Code No Code movement has been evolving for a few years now, what’s really emerging is the pace at which the providers are increasing the market cap.  Added to that trend is the acquisitions of some of these by the Cloud providers - AWS, Microsoft and Google.   Enterprises will start looking at options beyond the Cloud in the next few years and this is why, it’s really important to fully evaluate this for applicability in your enterprise.  The timing for adopting this is now. Attendees can walk away with an understanding of:

  • Lo Code No Code Platform trends
  • Areas that can potentially benefit from this
  • Potential footprint this tech is best suited to occupy
  • Ways to exploit the non-traditional workforce in IT development
February 11th, 2021 - Enterprise Architecture Live
The Rise of Digital Twins & Impact on Value Chains- An Enterprise Architecture Approach
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Understand the Industry 4.0 concept of Digital Twin

Understand The Enterprise Digital Twin

Identify Areas of weakness, gaps, optimization methods.

Accelerate Digital Transformation

Connect the Process back to Value chains and Business capabilities

Keep Architecture up to date

February 10th, 2021 - Enterprise Architecture Live
Intertwine nature of Digital Transformation-Enterprise Architecture-Secured Business Operations
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Digital Transformation is essential for sustaining, growing, and innovating any business that is in the market for 5 plus years.  No business can be established without using automation, that depends on the technologies. 

The on-going changes in technology is forcing both the providers and consumers of the technologies to change their business model to remain relevant in the global competitive marketplace.  To stay ahead of the competition, consider digital transformation as a journey and not a one-time strategic initiative. 

To continually achieve digital transformation, the fundamental goal for any organization is to provide secured business operations.  This all is possible only with Enterprise Architecture focus.  Companies need to adjust their culture, strategies, operations and technology platforms continually by leaning on the right data.

Key Takeaways

  • Digital Transformation changes the entire organization - culture, strategies, operations and technology platforms
  • Enterprise Architecture requires strong alignment between business and IT – culture, strategies, operations and technology platforms
  • Secured Business Operations are must have to sustain and grow business – culture, strategies, operations and technology platforms
February 10th, 2021 - Enterprise Architecture Live
TOP AI trends and approach for enterprise adoption
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As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

February 10th, 2021 - Enterprise Architecture Live
Strategy execution for the agile enterprise – be a digital business faster
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IT executives have the mandate to ensure digital transformation happens – fast. They know agility is core to digital business success and are implementing Agile approaches such as SAFe, Scrum, Kanban and DevOps to enable IT to deliver products in ever shorter release cycles.

However, IT executives in large organizations are finding it difficult to keep agile development in line with the overall direction,plans and strategy of the organization. There needs to be a bi-lateral exchange between strategists and Lean product managers or there will be a cleft between how digital strategy is defined and what development teams work on. If not addressed, the cleft grows larger leading to poor Agile execution and uninformed decisions on strategy.

Speed-to-market is hampered, digital transformation loses intensity and sustainability, customer desires aren’t fulfilled and the company’s competitive edge is lost. Strategic portfolio management (SPM) integrates strategy management with Lean portfolio management and the feature portfolio on a collaborative platform so that all involved stakeholders see one source of truth and perform their planning and operational activities in the context of the (changing) business strategy.

Find out in this session how SPM can ensure your company’s success in rapidly becoming a competitive player in digital business.

February 9th, 2021 - Enterprise Architecture Live
Become indispensable: Strengthen your EA practice by producing valuable business outcomes
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Organizations have spent the past years focusing on efficiency, which meant when hit with a major disruption like COVID-19, many business processes were too brittle to quickly adapt and simply broke.  During the rebuilding process, Gartner indicates that leaders must design an architecture that: enables better access to information; can augment that information with new insights; and is composable, modular, and can change and respond more quickly as decisions are made. 

But how do you do that?  A good first step is to add a business architecture top layer to your enterprise architecture efforts.  Using this lens, you can connect IT to business objectives (ensuring your efforts are business-outcome-driven) and therefore easily changeable when business objectives evolve or change.

In this session you will learn how to:

  • Create a strategic roadmap where you can plan future business capabilities and other IT investments
  • Understand how emerging technology can be leveraged to support business objectives
  • Optimize your current IT portfolio for cost, lifecycle, and agility
  • Ensure transformation projects are aligned with strategic objectives
  • Implement business-outcome-driven enterprise architecture
February 10th, 2021 - Enterprise Architecture Live
Enterprise Architecture and The Power of Storytelling
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We forget faces, names or numbers. But a good story? We never forget it. Instead of listing several ideas on a PowerPoint slide, a story helps convey the message in a memorable way.

New communication techniques are needed to improve overall maturity of EA and technology innovation leaders.

Learn why storytelling is one of the best tools for effective communications and how EA is a perfect tool to narrate stories to business.

Using storytelling techniques, EA and technology innovation leaders can engage leadership teams to understand how EA helps leaders make better decisions aligned with desired business outcomes.

This presentation shows how one can master the basics of storytelling to become compelling and persuasive communicators of EA. 

Key Takeaways

1) The power of telling stories

2) The key components of a great story

3) How to apply the storytelling technique to EA concepts

4) How to convey complex and technical ideas to key stakeholders in a simple and engaging manner

February 9th, 2021 - Enterprise Architecture Live
Architecture in the Product-Oriented Delivery Model
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To address the demands of digital business, many organizations adopt a product-centric approach to delivering solutions. This approach is based on creating cross-functional product-centric teams which have a high degree of autonomy to experiment, innovate, and iterate to continuously deliver value for the customers.

The product-centric model requires a nimble approach to architecture, in order to balance the team's freedom to innovate with the risks of creating redundant, overlapping, or disconnected solutions. In this session we will discuss how Architecture can provide valuable services in the product-oriented delivery model by influencing the digital business strategy, connecting strategy to execution, shaping the product portfolio, and enabling sound technology decisions to maximize value from technology investments.

Some key takeaways include:-

  • What is the role of Architecture in the product-oriented flow of work?
  • Which services should the Architecture team offer to create value for stakeholders?
  • How can Architects connect multiple perspectives: business strategies, IT strategies, product portfolios, and investment portfolios?
  • How the architecture teams can earn trust and avoid an “ivory tower” perception?
February 9th, 2021 - Enterprise Architecture Live
Business Capabilities - the cornerstone of Enterprise Architecture
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Business capabilities are foundational elements of enterprise architecture in any business organisation. They organise and describe abilities an organisation needs to deliver its business objectives. Having a determined set of required capabilities is just a beginning, though. 

  • How business capabilities can be used to effectively steer and support organisational development? How they can help to deliver expected business results? 
  • The presentation will use real-life examples to discuss why every organisation should consider establishing and maintaining business capabilities.
February 9th, 2021 - Enterprise Architecture Live
Enterprise Architects: Champions of Continuous Transformation and Mergers & Acquisitions
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In this time of continuous transformation, mergers & acquisitions (M&As) are an indispensable lever to help enterprises innovate and grow revenue. In recent years, there have been upwards of 50k global M&A deals and transaction volumes of more than 3 trillion USD — numbers which are expected to grow in 2021 despite a decline in 2020.

From an IT perspective, integrating, merging, or carving out another company is a complex process requiring the leadership of enterprise architects. At this presentation, Christian Richter, LeanIX SVP Customer Success, will discuss what enterprise architects (EAs) must consider when transforming IT and why their role is key to the success of M&A activities.

Join Christian to:

  • Get useful insights on the role of EAs in M&A deals from the LeanIX M&A survey
  • Identify the main challenges of post-merger integration (PMI) activities
  • Receive best practices to a successful PMI
October 15, 2020 - IT Infrastructure & Cloud Strategies Live
Challenges in realising AI use cases for enterprises and the way forward
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As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

October 15, 2020 - IT Infrastructure & Cloud Strategies Live
The view from the C-Suite / Key success factors for effective digital transformation
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Information technology innovation creates new opportunities every day to make more money, be more efficient, find new markets, and change existing operations dynamics. Technology advancement is happening so fast that companies are finding it hard to catch up and adapt to the latest and greatest capabilities.

Companies are currently trying to embrace digital transformation and move to the cloud; however, that journey takes years, and it is full of challenges and issues, mainly due to data integration and system compatibility. This keynote will address key elements to successfully leverage digital transformation and capture values while aligning with the overall business strategies. It will also highlights the importance of the delivery mechanism and change management to enable the digital transformation journey.

  • Improve and transform your organizations by addressing all the following factors: People, Process, Technology, Data
  • Find the right balance between strategies, delivery mechanism, and culture.
  • Embrace change but changing for the sake of change is meaningless without a defined brighter digital future that aligns with the business strategy (Set up a good strategy)
  • Develop an action-oriented mindset and adopt a customer-centric approach while leveraging proven technology (Set up a solid delivery mechanism)
  • Invest in people and utilize change management (Enable a healthy Culture)
  • Always start with Safer, then better, faster, and cheaper (maybe)
October 15, 2020 - IT Infrastructure & Cloud Strategies Live
African Business and their approach to IT and cloud-based technologies
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October 14, 2020 - IT Infrastructure & Cloud Strategies Live
DECISION-MAKING IN UNCERTAIN TIMES
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How do you make a decision when so much is unknown and so much is on the line? How can you defend your decision? Whether it is a pandemic or Artificial Intelligence and the black box syndrome, this is what all senior leadership teams are facing right now. 

Learn how to cope in this environment of unknowns. Learn about the models available to help you and the techniques at hand. Magnus will share his insights from firsthand experience in leading hundreds of projects and advising top executives, monarchies, ministries, and nonprofits all over the world.

  • Does culture eat strategy for breakfast?
  • Might sufficient high-quality data turn out to be the only insights you need for successful decision-making?
  • This keynote will give you a breakdown of how culture, data, and strategy intersect when making decisions. 
  • Real-life experience of hard-won battles, and how they played out. 
  • You get models for making decisions under extreme uncertainty, and learn how to implement them in your organization.
October 14, 2020 - IT Infrastructure & Cloud Strategies Live
Azure governance and management
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In most enterprises, deployments are occurring in an ad hoc manner, primarily driven by lack of protocol and unapproved decisions by various operators or employees. Some deployments even violate the organization's compliance obligations, such as being deployed in a manner that violates PCI DSS rules.

If you want to ensure that future deployments comply with policy and organizational requirements. In this session, walk through the processes and technologies that will keep Tailwind Trader's deployments in good standing with the help of Azure Blueprints, Azure Policy, Locks and more.

The solution is governance, and making sure you, the developers and IT Pros who are advocating cloud in your organisations understand the management needed for successful adoption is key

Whilst governance does not need tooling per se, Microsoft has a range of great tools in the Azure arsenal to help you.

In this session I’ll talk about the kinds of things that can go wrong and the simple things you can do to avoid them.

October 14, 2020 - IT Infrastructure & Cloud Strategies Live
End-to-end Cloud Transformation & Governance
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It’s 2020, and still 70% of transformation project fail. Cloud adoption is accelerating, but so many companies are still struggling to plan a migration & setup a proper Governance in a reliable way.

Do you have questions like “what are the 120 AWS accounts that be just discovered are about”, and “who is the owner of a troublesome cloud account”? Then this talk from LeanIX can give valuable insights on how successful companies provide transparency and the required business context.

October 14, 2020 - IT Infrastructure & Cloud Strategies Live
Introducing an evolution in Network Verification and Automation Software
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Forward Enterprise documents, searches, verifies, and predicts the behavior of your network by creating an always-accurate software copy of your entire network infrastructure using a unique mathematical model.
 
With available REST APIs, it easily integrates into your existing network management workflow and tools. The In-App Network Query Engine (NQE) Checks feature delivers the ability to define and perform custom verification within Forward Enterprise atop the NQE data model. Forward Enterprise can be deployed on-prem or via cloud hosting for complete implementation flexibility
October 13, 2020 - IT Infrastructure & Cloud Strategies
It Ain't Done 'Til It's Automated: Security at the Speed of DevOps
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Companies are rapidly migrating applications and workloads to the cloud. For many this is a Software as a Service for a first option, with migration to public cloud second, and only if necessary will workloads be deployed inside of the legacy data center. This is further complicated by the desire to accelerate the development lifecycle allowing devops to drive the IT migration. InfoSec is playing catchup to the business and devops constant acceleration.

In this session, you will learn strategies and best practices for allowing SecOps to keep up with the Speed of DevOps, as well as fundamental security knowledge applicable for any workload migration to any cloud provider.

October 13, 2020 - IT Infrastructure & Cloud Strategies Live
Infrastructure Modernization; How to choose the right modernization path for your environment
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New products and solutions are provided at high-speed form different cloud providers. With the current changes and new norms of working from home, businesses need to adapt quickly and efficiently to the cloud. In this session, we will shed the light on the GCP options provided and how to choose according to where you are standing now in your cloud journey.

In this session you will learn;

  • GCP solutions for IT infrastructure modernization 
  • Key points to consider when choosing from the different options provided 
  • Benefits of modernizing your IT infrastructure.
  • Why going forward with your transformation journey is important during such challenging times 
  • How Cloudypedia as a google cloud partner can help
October 13, 2020 - IT Infrastructure & Cloud Strategies Live
Cloud Strategy for the Next Decade
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October 13, 2020 - IT Infrastructure & Cloud Strategies Live
How Great Organizations Build Cultures of Excellence, Innovation and Value Creation
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If culture eats strategy for breakfast, no wonder most organizational initiatives become “side dishes” and fail to meet their objectives. From safety improvement programs to high technology deployments, organizations are littered with great ideas and plans that were systematically chewed up by the jaws of culture.

In this session we will learn how great enduring organizations build cultures of excellence, innovation and value creation as their ultimate competitive advantage.  

September 17, 2020 - BTOES Healthcare Live
The impact of COVID-19 on the global healthcare supply chain...
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  • Examine how its business continuity and catastrophe planning has enabled preparedness for the current pandemic
  • Discuss how supply chain incident command centers play a pivotal role inenterprise response
  • Project critical supply needs based upon surge plan modeling andadvanced data analytics
September 17, 2020 - BTOES Healthcare Live
Community Wellness in the Midst of a Pandemic: How to address the social risk factors on a community level
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September 17, 2020 - BTOES Healthcare Live
Transforming the Quality Rating System Paradigm
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2020 has been a transformational year in the Healthcare space that has forced payers and providers to radically adjust process and strategy. As health plans scramble to implement rapid cycle improvements and modifications amidst constantly evolving regulatory guidance, it is essential that plans consider mid and long-term strategies through an Operational Excellence lens that enables continuous improvement and agile flexibility for sustainable and effective change.

Takeaways will include:

  • Overview of significant Quality Rating system programmatic changes and associated programmatic implications
  • Key considerations for implementing short term solutioning for immediate results across an enterprise barraged with changes
  • Assessing the long-term implications of rapid cycle mitigation strategies
  • Strategies to enable timely effectuation of change without coloring (too far) outside Operational Excellence lines
September 17, 2020 - BTOES Healthcare Live
Healthcare Disruption: How Great People and Organizations Innovate in Times of Rapid Change
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? A Healthcare organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in the Healthcare industry

September 16, 2020 - BTOES Healthcare Live
Data-Driven Decisions: How to create demand for actionable insights and develop trusted partnerships
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  • How to get to the heart of the matter
  • Discuss how to translate executive and non-technical requests into actionable insights
  • Discuss how to develop trusted partnerships to get Analytics at the table earlier
  • Throughput: one off vs standing request
September 16, 2020 - BTOES Healthcare Live
The Innovation Flywheel: How to generate enterprise momentum and avoid innovation theatre
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Enterprise efforts to gain innovation advantages have had mixed results. But successes exist.
 
In this session: 
  • Understand the elements of an innovation flywheel to create momentum
  • Witness and discuss a recipe for achieving the innovation promise in healthcare
  • Learn from experiences and mistakes made with a ten year innovation journey at Cambia Health.
September 16, 2020 - BTOES Healthcare Live
How Innovation Labs can ignite innovative thinking in Healthcare organization - five critical factors
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Stumped by USA’s failing healthcare system? Searching for new strategies?  Need to innovate but not sure how? You’re not alone. Join this session to learn five critical factors that keep an organization relevant and innovative. Learn how one healthcare system launched an innovation lab and how they used it to foster a culture of innovation as well as solve some of their pressing challenges.

Participants will hear AdventHealth’s story of creating an innovation lab and why it mattered. Five critical points will be highlighted showcasing how each broke new ground. Participants will have a chance to consider how these same factors might be applied in their own settings. 

Here’s our 5 key learnings that have saved our neck. Maybe they’ll save yours too.

  • “Just the truth ma’am” (empathy)
  • Let them break from the herd (not business as usual)
  • Swipe left or right  (partners that transform) 
  • Replace purpose with random  (It’s not about the 5-year plan)
  • Emigration as a way of life (people, people, people)
September 16, 2020 - BTOES Healthcare Live
The Art of Data in Digital Transformation
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We often think of data visualization as a tool that describes what happened. However, it also tells a story that can guide the future. Use it to uncover hidden problems, redefine those problems, and craft solutions for growth. Join us for this interactive session which will help you find the possibilities in your data. The audience will experience a case study that focuses on a process improvement project for a major healthcare provider.

This session will review how storytelling through data visualization led senior-level hospital administrators to gain a more holistic understanding of the operation’s true problem, and what was needed to remedy it. The audience will also learn how to create patient-centric empathy in data-driven presentations. (Bonus: the tools used in this case study are accessible to all business professionals, making the content that much more relatable to the audience.) Lastly, attendees will be able to chart their own path for growth using a free, interactive digital transformation tool.

Attendees will receive the following benefits:

  • Develop a proper framework to organize and make sense of your data
  • Chart your own path for growth through a free, online and interactive digital transformation tool
  • Create data-rich and patient-centric storytelling through high-impact visualizations
  • Use data visualization as a steward of creating a data-driven culture, and how to use it to create empathy, a cornerstone of patient care
September 15, 2020 - BTOES Healthcare Live
Leaders Transforming Health Care: Activating Operational Excellence though Trust and Change Management
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Operational excellence in healthcare is defined as delivering improvements in care quality and safety by the everyday, ongoing use of continuous improvement techniques that are driven and owned by staff.

The COVID-19 pandemic and its overwhelming impact on hospitals and healthcare workers have led to the deferment and postponement of many improvement efforts, which is understandable.

In addition, we know that disasters tend to exacerbate system weaknesses that already exist. So, what steps can healthcare leaders take to activate operational excellence? Establishing trust, demonstrating leadership commitment to these continuous improvement efforts and change management practices and tools can lead the way to activating operational excellence. While there are additional significant High Reliability Organizations (HRO) principles and actions leaders can take, this session will focus on 2 of the fundamental actions of trust and change management.

Healthcare organizations that have adopted the elements of establishing trust and change management in their process improvement efforts, have benefitted from the resilience of an empowered staff. Thus, building the capacity and capability to continue to activate and support operational excellence in challenging times. The session topics include 3 high level steps that leaders can take toward activating operational excellence.

Topics:

1. Understand the Center for Transforming Healthcare’s High Reliability Model

2. The senior leader’s behaviors and roles in leading and supporting operational excellence

3. Establishing trust and change management in leading organizational and cultural transformation

September 15, 2020 - BTOES Healthcare Live
The Real Story of Scaling RPA in Healthcare
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Gartner and PWC reports that 50% of Healthcare organizations will adopt RPA and Hyperautomation to transform the Healthcare enterprise over the next 3 years.  However, many Healthcare organizations started their RPA journey early and have learned from their mistakes, challenges and wins to build world class centers of excellence in their respective space.

In this session UiPath will host a panel of COE leaders from different Healthcare spaces to discuss their journey into RPA and how they are tackling difficult challenges around adoption, scale, ROI and the many other transformation aspect of a RPA program

September 15, 2020 - BTOES Healthcare Live
Creating a Culture to Promote Individual and Team Thriving, Resiliency, and Peak Performance
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The session will address culture transformation and providing the skills necessary to achieve sustainable excellence in healthcare.

We will address how a focus on culture and thriving can impact the majority of key organizational metrics, including outcomes from one health systems success at reducing burnout and enhancing thriving from 2019-2020.

  • Explore the rationale for changing the conversation from one focused on burnout and change initiatives to one focused on thriving and sustainable performance. 
  • Discuss approaches that lead to sustainable change toward a work environment that enhances clinical team performance, professional wellbeing, and a culture of excellence. 
  • Review outcomes on key performance indicators that organizations experience when using these approaches to create a culture of excellence, thriving, and performance. 
September 15, 2020 - BTOES Healthcare Live
Veteran’s Health Administration Scheduling System - The Pathway to High-Reliability Realization
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Timely access to services is the gateway to patient safety and quality.  Scheduling is the foundational step to providing access to care that is highly reliable.  The redesigning and reimagining of effective and efficient scheduling strategies are dependent on an evidence-based approach that focuses on the critical drivers of the scheduling system in supporting the needs of the Veteran and providers related to access, patient safety and quality.  

Understanding the opportunities and limitations of scheduling systems is critical to successfully enhancing access to services.     To move the maturity of the VHA healthcare ecosystem forward,  VHA measured and validated a scheduling improvement initiative to support the access to care strategic benefits. Predicated on the documented and deliberate transparent methodology use, VHA created the pathway to optimization for high reliability of delivery services for Veterans and providers.

  • Public and private health care system participants who seek to be highly reliable in their  operational as well as clinical efforts to improve access to care enterprise wide  will learn from the VHA scheduling continuous improvement initiative.
  • Participants will gain an understanding of the VA assessment methodology used to validate benefits realized and limit risks of scheduling system improvements.
  • Participants will understand the opportunities and limitations of scheduling systems critical to successfully enhancing access to services using a US Veteran Administration use case.
  • The enterprise wide measurement of highly reliable access to care at VA provides an approach for other healthcare systems to validate the foundational, operational and strategic benefits realized specialty by specialty, facility by facility. 
September 3, 2020 - Process Mining Live
Learn why Process Mining itself provides little value
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Process Mining has gained a great deal of attention over the past 2 years. Some vendors suggest it will replace modelling, some say it renders BPM unnecessary, others suggest it will be a flash in the pan! Amongst all the marketing hype lies a reality and value that can be hard to uncover, and sometimes hard to implement. In this short session we will explore where Process Mining fits in your Process Management mix, and how you can ensure you avoid the potential landmines ready to catch the unwary. Specifically, the session will help you understand;

  • Why Process Mining may not be quite what you think!
  • Managing the gaps in mined processes.
  • Where Process Mining should sit in your Process Management toolkit.
  • Three top tips to ensure Process Mining delivers results you can use.

With Mark’s wealth of experience in all aspects of process, this is sure to be a thought provoking, idea generating session, that may well leave you wondering what just came at you from left field!

September 3, 2020 - Process Mining Live
Learn why Process Mining itself provides little value
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Those who do not know the problem cannot solve it and every effective therapy requires a proper diagnosis.  If you want to maximize the efficiency and resilience of your business, there is no way around digitalization and automation. 

UiPath is not only the market leader in Robotic Process Automation (RPA), but is also the only RPA provider to offer its own Process Mining solution.  These are just two of the components of UiPath’s unique Hyperautomation platform.  In this session, Rudy Kuhn will show how the interplay of Process Mining, RPA and the other components of the UiPath platform enables the sustainable improvement of process and maximization of efficiency. 

September 3, 2020 - Process Mining Live
COVID 19: Application of Process Management
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Have you ever felt like you are in an end-of-the-world sci-fi movie where the world leaders aren’t listening? Do you feel like you have seen this movie before?  And somehow you can’t help but think… this is really happening to us and I thought we were smarter than this…!!!!!!

  • Briefly exam the current condition of our world
  • Our daily processes have broken down
  • The feeling of returning to our old processes is not going to work.  Somehow we went a little too far this time.
  • A Need to adapt to our current condition quickly, before another unique world or national event occurs 
  • We have been wildly busy, chaotic in some cases, and need to slow down assess the way forward with new processes and agreement on overarching principles
September 3, 2020 - Process Mining Live
Achieve Process Excellence by Combining AI, Process Mining and Task Mining
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In their journey towards Process Excellence, business leaders are increasingly extending Process Mining with Task Mining in order to get a 360 degrees process insight, identify their next-best actions, and leverage intelligent automation for driving their desired business outcomes. In this session, discover how to leverage Desktop Data for capturing the granular manual steps involved in your processes and for completing your digital twin.

Key Takeaways:

  • Sense friction points in your manual processes which directly impact your desired business outcomes
  • Determine how to act on these opportunities with automation or other approaches
  • Get a glimpse on the role of Artificial Intelligence in fully understanding how your processes work and in improving them
September 2, 2020 - Process Mining Live
Leveraging Process Mining to Design for Success – Strategic Facility and Capacity Planning
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There is a great deal of power in developing a plan for the future vs. reacting to arising challenges. This presentation identifies the benefits of leveraging and analyzing process data during the facility master planning phase to identify capital projects and operational improvements to meet future business drivers. The concept of incorporating lean six sigma tools and techniques will be discussed to understand current maximum capacity and quantify improvements to assist in making informed decisions that focus future investments where it is needed.

The presentation will discuss tools and techniques using specific examples from recent projects:

Leveraging data collected as part of a regulated industry

  • Discuss the data that is already being collected and how it can be leveraged to improve operations.

Lean Six Sigma tools and techniques to analyze the data to scope capital projects.

  • Understand current maximum capacity and compare it against future forecasted demands.
  • Evaluate improvement impacts with respect to throughput and costs.

Project example using capacity analysis and specific metrics to provide a business justification for a capital project.

  • Development of a business case using data on cycle time reduction, throughput improvements, staffing and maintenance expenditure reductions to support the purchase of new packaging lines.

The presentation objective is to show that a planned, data driven approach to capacity / master planning, based on current operations, gives owners the ability to make informed decisions in designinga facility, not only for their current critical situation, but also for the growth of the business.

Learning Objectives: At the conclusion of this presentation, participants will be able to:

  • Learn how to leverage data collected and analyze it
  • Learn how to apply lean tools & techniques during the design phase
  • Understand the benefit of using an Op Ex approach to help facilities plan for the future and identify scope items that focus on the results
  • Understand how these techniques can minimize capital investment and staffing expenditures
  • Analyze / categorize improvements to provide a business case for the project
September 2, 2020 - Process Mining Live
Bimodal process mining for operational agility
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  • Help understand what kind of mining and analysis will give you the insights you need to improve your biz ops
  • Understand and act on those insights from process mining and analysis activities
September 2, 2020 - Process Mining Live
IIoT & Data Mining for Results
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We know that a smart connected plant embraces the digital transformation of Industrial Internet of Things(IIoT) by collecting data that result in collaboration and operational excellence. The state of growth inIIOT can cause manufacturing companies to implement smart technologies on a fractured infrastructurein trying to meet the demand. Also, many companies will need to consider restructuring departmentswithin their company to meet these technological needs.

The technology/data Mining reporting structure is very important to the health of a company. There is no other organization in the company that can alterthe way the company operates than the technology/data mining-based departments. It is as critical for the technology departments to be involved in the company’s most strategic conversation as it is with finance, sales, engineering and plant operations.

In this session you will learn:

  1. Importance of a Digital Nervous System.
  2. Culture Change starts with small steps
  3. Importance of picking the right project to start with.
  4. IIOT Data Collection and Storage
  5. Analyzing Data for results
  6. Highlighted Case Studies will be presented showing results.
September 2, 2020 - Process Mining Live
Process Intelligence - The Silver Bullet for Analyzing Disruption
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This session will show you how seeing your processes clearly, using process intelligence, will help you understand what is actually happening within your organization vs. what is supposed to happen.

And key takeaways:

  • How to align technical process analysis techniques with the business view
  • How to gain confidence in your group’s abilities to meet their goals
  • How to develop a clear line of sight into your organization’s ability to deliver value
  • How to build consistency and stability for the business functions in your organization
  • How to create a path to grow with operational insights and continuous improvement
September 1, 2020 - Process Mining Live
Process Intelligence – Understand Today, Plan for Tomorrow
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Programs often struggle because the biggest obstacle to any complex, large-scale change is the lack of detailed knowledge on current state activities. Before starting a major initiative, a company must map its processes, its systems and its experiences.

Today, the necessary level of operational detail does not exist in most companies, and it is very difficult to obtain. Process Intelligence offers a solution to this challenge and can help jumpstart your automaton and transformation programs.

Takeaways: 

  • The critical role Process Intelligence plays in automation and transformation success
  • How an industry leader is using Process Intelligence to fuel their CoE
  • Where Process Intelligence can drive value in your organization
September 1, 2020 - Process Mining Live
System Migrations: 3 Ways Process Excellence Can Make an Impact
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System Migrations are more than just mundane IT projects. Driven as an enterprise-wide initiative, they can foster operational excellence across departments and make a real impact on the business. By cutting through the complexity and bringing processes to the forefront of these transformations, process excellence leaders can not only drive project success, but also set their processes up for continuous improvement well after go-live. 

Key Takeaways:

  • How to gain a real-time understanding of process improvement opportunities before, during, and after migration
  • Data-driven strategies for change management and process adoption
  • How industry leaders are using Celonis to control migration cost and scope, reduce risk, and accelerate value realization
September 1, 2020 - Process Mining Live
Transforming procurement with digital: How process mining unlocked value in Genpact’s procurement processes.
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Sam Covell, Chief Procurement Officer and Scott Van Valkenburgh, Global Alliances and Channels Leader at Genpact, reveal how to use best-in-class process optimization tactics to reduce maverick buying, improve right-first-time purchase orders, and make digital transformation in procurement a reality.

September 1, 2020 - Process Mining Live
Advancing Your Digital Transformation with Process Mining
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Given today’s digital transformed world, new ways of working are shifting from physical to digital. This session will explore how your organization can make sense of the digital processes embedded within these newly established technologies using Process Mining.

Process Mining can not only uncover new ways to generate value by visualizing wasteful actions across your enterprise, but it can also act as a mechanism to incentivize and govern better practices. With thousands of end users, most organizations struggle to understand what is truly happening in their global technology platforms such as ERP, MES, and PLM.

It is time to lift the veil of these digital systems and uncover new levers to drive out waste in your organization.

Key Takeaways:

  • What Process Mining is and how it fits into an overarching Digital Transformation Vision
  • The Process Mining Vendor Landscape and current market trends
  • How Process Mining can uncover new insights to improve your operations
  • Why Process Mining is so important to incentivizing and governing better practices
  • Real life Process Mining use cases that have proven to show significant value
  • How to get started, the Process Mining framework
August 27, 2020 - Cultural Transformation Live
LEGO: A BSO perspective, Service Mindset and Op Ex
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Presentation from a leader in Cultural Transformation for Operational Excellence & Business Transformation who will be delivering ‘high-octane’ sessions on the very latest technology,  solutions and case studies on best practices to meet the most pressing challenges that you face today.

Explore some of the latest tech and thinking  from industry-leading solution providers, explore what each product and solution can do to help your organization along on your Operational Excellence & transformation journey.

August 27, 2020 - Cultural Transformation Live
“Moving At The Speed Of Business… During A Pandemic"
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THE PREMISE: With the backdrop of COVID-19 and a Tsunami of Business Products, Services and Technological change forcing the question, “How to Influence” therequirements of Cultural Changes and a Shift in IT Demand/Supply Models?

This presentation will focus on Transformation & Innovation from a Cultural dynamic,with the backdrop and impact of the Coronavirus. We will discuss the following:

  • Isolating “Speed to Market” Governance concerns and Hybrid Supply/Demand Model implementations that level the best of Traditional and Agile Strengths in Legacy Organizations
  • Efficiencies of Hybrid Processes and “Reduction” in Key Stakeholders, Decision Makers and emphasis on those who Deliver and Decide becoming One Function
  • Procurement through Implementation/Operation and Retirement; the urgent need of one contiguous system of Record, Workflow, Engineering, and Change & Service Management
  • Reporting & Monitoring as an Enhancement to Risk Management and RegulatoryCompliance in a Matrix and Remote/Mobile Workforce.

Attendees will walk away with the understanding that conventional boundaries between industries are eroding. The relationships among suppliers, producers, and consumers are also blurring more rapidly than many business decision makers are prepared for, and that these approaches to a High Capacity, Dynamic Hybrid Supply/Demand Model is the only methodology capable of …“Moving At The Speed of Business”, even during a Global Pandemic.

August 27, 2020 - Cultural Transformation Live
Regional Agile Digital Squad - A New Normal Ways of Working Cultures
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It is essential for enterprises with regional organization presence to have strong headquarter(HQ)-regional alignment to ensure the strategy execution on the field. The concept of agile squad team can be applied to advance collaborations between the HQ and regions with the support of digital collaboration tool. Not only ensuring the field execution on track, the digital agile squad format can also further transform the entire working culture in the enterprise particularly in the current unprecedented situation where working culture is shifting digitally. 

I will share key learnings and experiences on the following key questions based on my previous transformation project in a telecom operator in Indonesia – the world’s biggest archipelago country.

  • Why the agile way of working is relevant to improve the HQ-regions collaboration in an enterprise?
  • What are agile squad teams in the context of HQ-regions setup?
  • How can we setup and operationalize the HQ-regions agile squads and ensure the governance to boost up the execution performance?
  • How can we leverage the squad team to further transform the entire working culture in the enterprise?
August 27, 2020 - Cultural Transformation Live
Creating Cultures that Create
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Organizations recognize now more than ever the transformative power of a culture of innovation, yet few know how to make it happen. Join this webcast to learn 4 key elements that foster a culture of innovation within any organization. The 4 elements will come as no surprise. In fact, most of us would expect these. Why then are they rarely seen in organizations? What makes implementing so difficult? This webcast isn’t so much about these 4 elements but rather how to implement these elements to create a culture of transformation, aka, a culture of innovation.  

4-6 bullet points of the key takeaways attendees can expect from your webinar session:   

Through story, case studies, practical application participants will learn how to take these 4 elements to create a culture of innovation. Takeaways will include the four critical components needed to create a culture of innovation and how to :

  • Activate top leaders support and resources
  • Hold people accountable for innovation and transformation
  • Facilitate education, training, and events
  • For the zealous - Create an innovation lab (it’s not as hard as it might sound)
August 26, 2020 - Cultural Transformation Live
Leveraging Augmented Reality in Today’s Post-Pandemic Support Center Plans
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In this presentation, Dr. Marlene R. Kolodziej, DBA, ITIL, VP, Centralized Services, Ricoh USA, Inc. will discuss how Augmented Reality (AR) is one silver lining that has come from the pandemic and is allowing for a superior customer experience, despite the limitations of not being able to complete in-person service calls. She’ll also detail how people, technology, knowledge and process play into the delivery of a business continuity plan and use Ricoh’s response to the pandemic as an example of what worked, while also sharing lessons learned.

Takeaways:

  1. Learn about how Augmented Reality can play a critical role in service delivery
  2. Understand the difference between a disaster recovery and business continuity plan
  3. Learn how to build a balanced business continuity plan
August 26, 2020 - Cultural Transformation Live
Leading and Adapting Through the Unexpected
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In the wake of the current global pandemic, people leadership skills have gone from nice-to-have to critical. While many companies are responding by offering trainings that emphasize communication and empathy, few of these programs actually give practical instruction about how to achieve this change, and employee pulse surveys reflect this lack.

Key Takeaways:

  • Tips to develop enhanced leadership capabilities by merging conscious leadership qualities, EQ skills and neuroscience
  • Practical strategies for active listening and empathy to support your teams through the unexpected
August 26, 2020 - Cultural Transformation Live
How Great Organizations Build Cultures of Excellence, Innovation and Value Creation
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If culture eats strategy for breakfast, no wonder most organizational initiatives become “side dishes” and fail to meet their objectives. From safety improvement programs to high technology deployments, organizations are littered with great ideas and plans that were systematically chewed up by the jaws of culture.

In this session, we will learn how great enduring organizations build cultures of excellence, innovation, and value creation as their ultimate competitive advantage.  

August 26, 2020 - Cultural Transformation Live
Adapt to change quickly and transform your business to win
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Organizations deal with continuous shifting, change in the past few years has been happening more frequently than ever before in history. Driven by many factors such as technology, politics, globalization and health crisis, many companies have not been able to catch up fast enough to adapt to the frequent and wide changes in the market place.

While many organizations feel that “change” is a threat, others that generally succeed feel that change brings opportunities to find areas to improve products, services, technologies, people, and processes to realize sustainable competitive advantage. Changing for the sake of change is meaningless without a defined brighter future. In recent years many businesses have focused on transforming and optimizing their operations.

However, many efforts fail because of one or more of the following three pillars do not get the proper attention from the leadership: Strategy, Project Management, Change Management. It is a three-legged stool as those three elements must all be addressed to find the right balance and ensure organizations are able to deliver their objectives while addressing any constraints they may have.

  • Embrace change but changing for the sake of change is meaningless without a defined brighter future
  • Develop an action-oriented mindset and adopt a customer-centric approach while leveraging proven technology
  • Enable a healthy culture
  • Exploit market disruption and cope with catastrophic events
  • Transform businesses and deliver positive results
  • Always start with Safer, then better, faster, and cheaper (maybe)
August 25, 2020 - Cultural Transformation Live
Managing Turbulence and Delivering Results during Transitions, Crisis, and Disruptions.
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How to prepare an organization for upcoming transition times-change in leadership

  • The Transition Gift Package-how to prepare it, give it and get new team to buy in
  • Slaying the Dragon-managing your first crisis under new leadership
  • Balancing Fighting Fires and Medium and Long Term Wins
  • People Managing during Innovation, Transformation and Crisis
  • Pushing your Limits-COVID 19 Teleworking Implementation
  • Your Crisis on the Front Page of a Newspaper
  • Discovering your Political Self
August 25, 2020 - Cultural Transformation Live
CHROs are CCOs: Chief Culture Officers
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#Leadership with Clarity – A Seat in the Board Room, with a “Voice”

#Cultures (Not Vision/ Values/ Mission statements) makes great organizations Culture eats Strategy for breakfast

#Build a Great Culture: Great Results Will Follow

August 25, 2020 - Cultural Transformation Live
Cultural Transformation to Build an Improvement and Innovation Ecosystem
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The Air Force is building an ecosystem of improvement and innovation, which necessitates a bit of culture change. The Air Force is embarking on a cultural transformation to inspire Airmen to think differently, veering from a culture of inherent compliance that accepts no questions, to an improvement and innovative culture that is data focused and outcome/performance driven.

To build the ecosystem that improves the organization from the inside out we focused on Airmen development, Airmen innovation, and process management/modeling.

August 6, 2020 - BTOES Oil & GAS Live
Change Management to Drive Digital Transformation
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Learn about Uber's digital transformation of it's Procure to Pay process. Uber has leveraged process improvements and technology to advance it's operations while enabling a more cost efficient customer friendly service.

  • How to map out a transformation
  • Moving manual processes to digital; expected results
  • Transforming your workforce
  • Transformation impacts to your customers
August 6, 2020 - BTOES Oil & GAS Live
Know your team. How it can save your operation during a crisis
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  • How a good leadership and people management can drive operations to the next level with good efficiency and results
  • Different view of  KPIs and objective for companies for Oil and Gas
  • Definition of people management with a different perspective and how this can help companies during crises
  • Fast view of industrial revolutions and a parallel with offshore market. How this history can teach us to deal with changes.
  • Know your team and their wishes/desires for life. How create an environment of trust where people prefer to speak instead of not to do it.
  • How “Knowing your team” could define if you will succeed to pass over the COVID-19, considering the restriction gave by the pandemic.
August 6, 2020 - BTOES Oil & GAS Live
Capital Project Transformation
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What do we need to do to change the performance of our capital projects? Learn how to change typical overruns on mega capital projects with our top 10 list for success such as:

  • Contractor alignment: Do you have the right strategy to find a win-win for all parties?
  • Leadership excellence: Your project leadership team must exhibit the right skills and set the right tone for focus, accountability, and engagement.
  • Schedule Optimization: Adherence and compliance will be discussed as a driver in the success of our project.
  • Teamwork: A one-team approach with one version of the truth.

In today’s current environment, the proficiency and long time practice of our remote work regime has been promoted to the forefront. In collaboration with our digital visual management partners, we will also share insights, processes of optimized schedule improvements by 20% both virtually and automated.

August 6, 2020 - BTOES Oil & GAS Live
Acceleration of People Potential in an Era of Change
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As we look toward the operational environments of tomorrow, we see a future very much influenced by modernization and automation. However, while technology is an important driver in our future operational landscape and capital investment in these endeavors continues to increase, are we keeping up to speed with our innovation around people development? How are we proactively positioning our workforce and communities for the future of work? In this session, we’ll reimagine learning through the lens of dynamic, differentiated capability development and continuous improvement.
 
We'll also discuss scalable. measurable, and workplace-accessible enterprise strategies including:
  • Leveraging of artificial intelligence to target skills of the future and proactively build skills ahead of the pace of technology change.
  • Creation of differentiated, adaptable, and connected learning experiences, designed to reach the workforce in real time in the flow of work.
  • Real time learning analytics, tied to measurable business outcomes, that monitor the effectiveness of workforce development and inform future people innovation and change.
August 5, 2020 - BTOES Oil & GAS Live
‘The Digital Plant’ - using technology to reduce downtime and operating costs
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August 5, 2020 - BTOES Oil & GAS Live
Assessment as an Accelerant to Operational Excellence
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One of the US’s largest energy companies shares what drove them to pursue Operational Excellence, and how they’re using assessment to accelerate their journey.

  • Duke Energy’s journey toward Operational Excellence
  • Why assessment and oversight are critical to Operational Excellence
  • Critical parts of an assessment program
  • Helping leaders value assessment
    • Self-assessment and
    • External perspectives
August 5, 2020 - BTOES Oil & GAS Live
Assessment as an Accelerant to Operational Excellence
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In a disrupted world, how do you build a culture and practices where extraordinary innovation becomes ordinary? An Energy organization that consistently delivers exponential leaders, growth and value creation.

The key ingredients to innovation acceleration are not what you see portrayed most often in the media. Great, enduring organizations know what it really takes to create and, most importantly, scale innovation during market disruptions.

We will explore how to blend disciplined innovation methods with elements of venture capitalism, crowdsourcing and collaborative leadership to deliver rapid and sustainable business improvements and innovations in the Energy industry.

August 5, 2020 - BTOES Oil & GAS Live
Capital Projects in the time of COVID
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The COVID 19 pandemic has imposed intense pressure on all parts of a business, but it has been especially hard on capital projects. Most companies have cut back their capital spend by 30% or more and have announced significant reductions in headcount. The pressure to successfully execute those critical projects that do remain on the docket is ever more intense. 

The objective of this presentation is to provide some potentially helpful ideas to companies faced with the need to stretch every capital dollar, and to make hard choices on which projects to execute. Project portfolio optimization, rigorous front-end project development, and risk management are no longer nice-to-have processes but could become essential for the survival of the business.

The presentation will also touch on some critical aspects of people and technology that could make all the difference between project success and failure in current circumstances.

August 4, 2020 - BTOES Oil & GAS Live
Why Forward Enterprise should be your standard for achieving Operational Excellence
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Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so do the people using it. The fundamentals of the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.
August 4, 2020 - BTOES Oil & GAS Live
Process Excellence: Navigating uncertainty and Preparing for the Future
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Abstract : Now more than ever it becomes apparent that having insight into an organization's core supply chain to better understand how to meet lower demands, increased regulations and preserve cash is of high priority. Celonis' intelligent business cloud is an operational excellence platform that generates intelligent business decisions stemming from your key source systems, providing improvement recommendations, process automation, and root cause analysis for driving operations and better business outcomes.
 
Learn from the industry leaders in process intelligence around the challenges organizations are facing today and how they are leveraging Celonis to increase margins and preserve cash in these unprecedented times. 
 
3 key takeaways:
 
-Current Challenges in the Oil and Gas industry 
-How organizations leverage Celonis for increased On-time delivery and cash preservation
-Insight into the Celonis Intelligent Business Cloud platform
August 4, 2020 - BTOES Oil & GAS Live
The Perfect Storm: What is driving the need for Operational Excellence in Oil & Gas?
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Applying the fundamentals and using a systematic approach to your improvement is critical now more than ever. Not only does our technology rapidly change, but so does the people using it. The fundamentals to the methods and tools have been modified, skipped, and/or politicized over the past decade leading to a deep approach rather than taking the first step of understanding how the enterprise operates. The structure and process must be in place for Strategic Planning, Policy Deployment, Annual Operations Execution, and Operational Excellence in order to keep your improvements sustainable. The approach must be packaged so that all people can be part of and accept the change. Key elements from this talk will be:

  • Determining your Optimum Speed & Predictability through the fundamentals of analyzing current performance, capability, and entitlement.
  • Use what’s needed, not what the standard has forced upon you. Finding the balance of Technical/Political/Cultural influences.
  • To know the difference between doing something Different versus Differently
  • Eliminating the Culture of Repetitive Problem Solving
  • Knowing if you are in a Recovery, Turnaround, or Transformation and the importance of using the right approach.
July 30, 2020 - BTOES Financial Services Live
Financing the Green Economy to Minimize the Impact of Climate Change
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According to the International Energy Agency, carbon-based electricity generation contributed over 30% of total global greenhouse gas emissions in 2018, by far the largest source of global GHG emission. To minimize the impact of climate change and meet the Paris Agreement's goal to limit the increase in global warming to 2°C, Morgan Stanley Research estimates that the world needs to spend US$50 trillion over the next 30 years in clean energy and technology. The International Renewable Energy Agency forecasts that US$750 billion a year is needed in renewables alone over the next decade.

The question on the minds of many investors is not whether to join in this growth, but how to channel capital into wind, solar, hydro-electric, bioenergy, energy efficiency and geothermal projects to help slow and mitigate climate change. RE Royalties represents an exciting opportunity for socially and environmentally conscious investors, who want to make sure their dollars are going towards protecting and restoring the environment.

RE Royalties’ innovative royalty financing model is well proven in other industries, but we are the first to apply it to the renewable energy sector on a global scale. Sourcing financial capital for renewable energy leaders is a crucial issue for new projects that want to get off the ground quickly to take climate action. A small, or start-up company can rarely source capital by borrowing from a commercial bank, and accessing capital is the biggest hurdle to getting renewable energy projects built.

The projects that RE Royalties invest in are helping to solve the world’s climate issues and create a more sustainable economy. RE Royalties helps their clients by taking a unique approach with the royalty-financing model to fill a gap in the renewable energy finance market.

Outcomes:

Renewables produce energy by harnessing the energy created by the sun, wind, or water, making them an indispensable ally in the fight against climate change. If we truly want to build a more sustainable energy future, then we need to ensure that renewable energy entrepreneurs have access to the capital they need to get their projects off the ground.

In this webinar, attendees will learn:

  • How you can get project financing for your renewable energy project.
  • How you can invest in the growing renewable energy market.
July 30, 2020 - BTOES Financial Services Live
Building Client Centric Financial Organizations: A SwissRe Case Study
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We have moved past the faster, cheaper, efficient topics: to create real impact, and to make the world more resilient, SwissRe continues to transform towards a better tomorrow. This session gives an overview over how SwissRe's P&C Business Management organization focuses to be consistently client centric in core services and create new propositions that help clients grow and manage their portfolios in a transforming marketplace.

Key takeaways:

  1. How to transition a 150 year old organization to learn new tricks: strategic direction and internal drive
  2. How to define a better new: approach and structure to improve
  3. How does it look like: examples of what can change in a (re-)insurance claims handling department
  4. How to bring employees on board: change management and collaboration
July 30, 2020 - BTOES Financial Services Live
Customer-driven digital transformation
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Today's banks and financial institutions face challenges that seem to be familiar and very well known: globalisation, competition, regulators, and rapid technological development. The global pandemic has certainly made it all much more difficult. 

Banks exist to deliver value to their stakeholders. Interestingly, to achieve this goal, they must focus on delivering value to their clients. 

 

This is especially important when banks and financial institutions are undergoing digital transformation. However technically it sounds, in order to succeed digital transformation must be client-oriented - and start with definition of strategic architecture and client-driven journey. 

 

Using real-life examples, this session will explain:

  • how to ensure client is at the center of digital transformation

  • what digital transformation frameworks, methodologies and tools should be employed

  • how to measure the success of digital transformation.

July 30, 2020 - BTOES Financial Services Live
Doing more with less...how Intent Based Networking will fundamentally transform your Enterprise network
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  • What Intent Based Networking actually is (methodology) and why it matters (the coming paradigm shift)
  • Understanding of why IBN verification and assurance are CRITICAL to the future of networking
  • How IBN solutions like Forward Enterprise will be necessary in the post CV-19 world (expected to do more with less)
  • Why Forward Enterprise should be your standard for achieving Operational Excellence
  • Why having a Digital Twin will help you accelerate your business transformation.
July 29, 2020 - BTOES Financial Services Live
The impact of COVID-19 in transforming how we work, engage and interact with each other, and how we deliver value to or customers.
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Since the COVID-19 pandemic began the world has had to transform how we work, how we engage and interact with each other, and how we deliver value to or customers.

Conversely, our customer's needs are changing rapidly. Their definition of value is changing daily. 

 

This session looks to address the following questions by sharing stories of success and failure in identifying and rapidly meeting new or emerging needs with simple solutions: 

  • what mechanisms exist or need to be created to clearly identify and understand new needs from your customers

  • what existing solutions have a new or different value proposition?

  • what processes and systems need transformation to be able to rapidly design and test new solutions?

  • How can you understand if a new need will be permanent or long term versus a short term crisis need and how do you decide what to do? 

The key takeaways: 

  • Answers, insights, lessons learned from the questions above

July 29, 2020 - BTOES Financial Services Live
Digital Growth Strategies
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The need to move to a more digital banking model has been planned or played with for almost a decade, but COVID-19 has made the need for digital growth strategies, improved digital experiences and reduced operational costs more important than ever.

Financial institutions of all sizes must reassess their existing business models, core systems structure, distribution networks, commitment to innovation and product assortment for a marketplace with more demanding customers, more agile competition and shareholders who are looking for greater efficiencies.

With this health crisis, customers are more willing, more accepting and more welcoming than ever before to a digital channel, digital platform and digital service. This presents the right opportunity for financial services firms to aggressively drive digital growth strategies. 

This session will focus on the following digital growth insights:

  • Leverage relevant ecosystems beyond the traditional core
  • Develop a financial supermarket
  • Capitalize on growth opportunities shaped by customer journey
  • Monetize customer interaction, engagement and data responsibly
  • Evolve into a product, service or infrastructure/platform manufacturing factory
July 29, 2020 - BTOES Financial Services Live
Importance of bringing a process management approach into system migration projects
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Development of a new approach: “System Integration” concept and embedding into running project  

Structuring and mobilizing stabilization and remediation program for end-to-end contract management system (order-to cash)

What we have changed and what we have learned…

July 29, 2020 - BTOES Financial Services Live
Human Connectivity: The Missing Ingredient in Digital Transformation
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Long-lasting, impactful digital transformation requires an acute knowledge of the people, processes, and systems that comprise your organization. Successful digital transformation necessitates understanding how your tangible assets -equipment, machinery, and facilities - operate to deliver value.

It requires active participationand behavior change from people at all levels of an organization. This level of stakeholderengagement provides leaders with the insight and perspective needed to see what their specificorganization needs -- not just what’s been done before.

However, achieving this level of integrated engagement at scale can seem difficult, if not almostimpossible. Asset data comes from multiple sources. It takes time to integrate and analyze what’shappening. But swift decision-making and evaluation requires a solution that provides real-time,integrated insight into asset performance and location. And on people engagement, surveys provide snapshot-in-time perspectives, but lack specificityand real-time input.

How can leaders collect and organize input from hundreds, even thousands,of stakeholders? More than that, how can they assess sentiment, extract meaningful insights,and use this information to make decisions?

This interactive presentation will provide Digital Transformation leaders with strategies andpractical tools to engage people in change initiatives, lead positive behavior change toaccompany technology implementation, and ultimately, drive successful transformation acrosstheir organizations.

  • Better define opportunities for digital transformation by collecting input from the people closest to the processes that need to change.
  • Ideate new, creative ways to solve your problems.
  • Customize solutions according to your organization’s specific needs.
  • Customize solutions according to your organization’s specific needs.
  • Understand employee and client sentiment at scale.
  • Drive lasting change -- technology adoption and behavioral change -- by engaging people in your transformation initiatives.
July 28, 2020 - BTOES Financial Services Live
Building the Workforce of the Future to Achieve Excellence
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Real-time feedback has the power to drive employee excellence across an organization. During this session, Patrick Law, Vice President, Client Operations for Card Services at Fiserv, will:

  • Outline the unique benefits of real-time feedback
  • Describe how real-time feedback helps Fiserv associates achieve excellence and deliversuperior value to clients, and
  • Provide recommendations to organizations that would like to implement real-time feedback programs.

In many organizations, feedback is collected and delivered infrequently. Employees typicallyreceive formal feedback once a year, during an annual performance review. These reviewsoften cover generalized comments on an employee’s performance but lack the constructivespecificity that empowers employee growth. Moreover, many organizations administer point-in-time surveys to gather client input. The results provide vague, backward looking sentiments,often too late to act on them.

Real-time feedback offers an impactful alternative to the annual performance review andtraditional client surveys. For employees, real-time feedback offers constructive, in-the-moment,micro-feedback on behaviors aligned to critical business processes. For clients, real-timefeedback offers an always-on, direct voice to deliver actionable insights on services andoperations. When delivered well, real-time feedback helps employees improve and deliver onkey performance metrics. Fiserv has built a client-experience focused culture to deliverexcellence and drive results for our clients.

Learning Outcomes: Attendees who attend this session will gain the following insights:

  • Learn how to develop a productive feedback culture to drive bottom-line results
  • Assess the differences between a traditional performance review and legacy clientsurvey instruments, and real-time feedback
  • Organizational benefits of a real-time feedback program
  • Best practices for implementing and leading an impactful real-time feedback program
  • Understand how to build digital leadership muscle across the organization 
July 28, 2020 - BTOES Financial Services Live
Eliminating the Gap Between Process and Business. Technically Tie Process Improvements to Business Outcomes
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Digital Transformation has taken the financial services industry by storm.  The rise of digital native challenger banks, direct consumer access to markets, and peer-to-peer platforms have created more ways than ever to borrow, save, and grow capital, resulting in heightened customer expectations and market saturation.   Organizations are spending billions on enterprise software and investing in employees that will take their business to the next level.  

Departments for processes excellence, operational excellence, and digital transformation are commanding more and more attention from executive leadership.  And yet, there seems to be a gap between how processes are assumed to operate, how they actually operate, and what effect they are having on an organization's business outcomes.  In this session, learn how to move the needle with your process investments by technically linking them to business outcomes, and bringing them straight to the doorstep of LOB personnel.

Key Takeaways

  • Get grounded - Your IT systems and employee interactions have all the information you need to objectively show how your processes are operating in real time.
  • Sense the friction - identify bottlenecks, unwanted variations, and extraneous manual work and make sure that you can intercept them as they occur
  • Take decisive action - automate where possible, otherwise bring next-best actions with context to line of business personnel

All about the outcomes - make sure that the process improvements have a direct and measurable correlation to the overall company objectives

July 28, 2020 - BTOES Financial Services Live
Project Management Best Practices to Engage Every Stakeholder
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Are you challenged with getting all the right people in a room for decision-making and visible engagement? Are your technology initiatives leaving business stakeholders scratching their heads with confusion? This session will show you how to embed information management practices throughout every phase of the project or program, continuously keeping the right audience informed of the right message at the right time. Discover how to apply knowledge sharing and collaborative tools to tailor your messaging for the entire project ecosystem.

July 28, 2020 - BTOES Financial Services Live
Next-Generation Digital Financial Services: Accelerating the Journey to Digital Maturity
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In this session we will have a discussion of the evolution of financial services, and what it may look like in terms of “next generation digital financial services” delivered through innovative new business models and leveraging digital technology accelerators, to deliver ubiquitous, embedded digital financial services in our children’s lives.

There are six prevalent business and technology platforms delivering innovative digital financial services today. Which models and platforms will pull ahead to lead market share in the next 5,10, 20 years? What types of digital technology are they leveraging and how is it applied to make digital financial services more relevant seamlessly in our lives?

  • “It is not the strongest of the species that survive, nor the most intelligent, but the one most responsive to change” – Charles Darwin
  • “Culture eats strategy for breakfast” – Peter Drucker “If culture is eating strategy for breakfast, and you are not addressing culture in your strategy, then you don't have a strategy. Your strategy should not only address culture (and breakfast), but the organization holistically” - Bill Genovese
  • “If you believe your infrastructure is a commodity, then perhaps your business is running as a commodity as well”
  • “Banks cannot innovate if they’re busy keeping their legacy systems alive”
  • “The holy grail for banks is to become the best at Fintegration”
July 23, 2020 - Digital Transformation Workplace Live
Digital Transformation Opportunities in Production Use Cases and Opportunities in the Aerospace Industry
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In the current situation transformation becomes even more  important especially for the aerospace industry. Digitisation will play a decisive role in transforming the aerospace industry. Whilst implementation of digital technologies in design and manufacturing within Aerospace has proven to be more complex, there are arising opportunities in a number of use cases on the interface between design, production, logistics and services.

Within the presentation the focus will be on what has been established within Rolls-Royce – and what opportunities are laying ahead given the current crisis in industry and in particular the aerospace industry,

Focus:

  • Use cases for digitisation in manufacturing in Aerospace
  • Why is a digital culture so important for transformation
  • Opportunities in times  of crisis
July 23, 2020 - Digital Transformation Workplace Live
Laying the foundation for Advanced Analytics in Finance
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More and more CFOs mission are to be an indispensable partner to business leaders.Accordingly, they need to invest in capabilities like data science as well as business analyticsplatforms that will help them deliver better information and insights that guide businessdecisions.

In this presentation, I will provide a framework for Finance to overcome barriers to the attainment of high analytic maturity.

  • Define your advanced analytics opportunity
  • Redefine roles and skills to support advanced analytics
  • Design your Finance analytics process for cross-functional collaboration
  • A roadmap for deploying advanced analytics in FP&A
July 23, 2020 - Digital Transformation Workplace Live
Intelligent Automation and Shared Services
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  • Automation in the shared services space – whats happening, why and notes on success
  • What is and Why intelligent automation? – is it RPA? How is it different? Why would it work?
  • Current state and way forward – Evolutionary trends and market perception (The Covid effect)
  • Experiences and key success factors in the game
July 23, 2020 - Digital Transformation Workplace Live
How to Drive True Digital Transformation with a Unique Methodology that Generates Results
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With the world rapidly evolving, organizations are required to keep pace or risk irrelevance. The biggest risk organizations face is falling behind because they aren’t adapting quickly enough. This is what the Honeywell team faced when they evaluated their digital operational lead-to-revenue lifecycle. Under-leveraged technology, lack of sales and marketing alignment and complex internal processes. 

In response, Zahra orchestrated a transformation to modernize the customer experience and the back-end systems and processes to drive true change.

Join this session with Zahra Mahedi, Global Digital Leader at Honeywell PMT division, to learn:

•       How the digital team executed an overhaul of Honeywell’s digital operational lead-to-revenue lifecycle

•       The methodology created and implemented for digital transformation

•       Why people, processes and technologies are key for any transformation

•       How connecting the dots, will increase contribution to revenue

July 22, 2020 - Digital Transformation Workplace Live
The Dividends of Empathy & Value of Change Management Towards the Future of Work
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  • How can Change Management influence your strategic results and employee engagement?
  • How to lead change during times of ambiguity to a future state
  • Working Personas and Empathy create dividends 
  • The Voice of the Employee as a solution
  • How does all of this shape The Future of Work at your company?
July 22, 2020 - Digital Transformation Workplace Live
It’s Time to Automate
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Urgent cost pressures, demand spikes and backlogs, strained resources, and an imperative need to protect revenue and optimize expense - these are some of the issues that a global pandemic creates. Businesses today are seeking immediate action to respond to COVID-19's impact on their operations.

Once this global crisis stabilizes, executives all over the world will be looking to bring employees back to work faster and their revenue machines up and running again, while also reshaping their businesses for long-term resiliency. Automation plays a central role in both. Join this session to hear how companies are using Robotic Process Automation (RPA) to address the issues that the global pandemic has created by:

  • Driving new sources of productivity and cost savings fast
  • Reskilling and upskilling employees
  • Building resilience and agility in supply chains and customer experience
  • Supporting a dynamic new work environment
  • Enabling enterprise-wide automation

Plus, learn how to estimate the value that RPA can bring to your company enterprise wide fast. Robotic Process Automation is the fastest growing enterprise software industry for the 2nd year in a row (Gartner). And now it is set to become the #1 strategic priority for your company. It’s Time to Automate.

July 22, 2020 - Digital Transformation Workplace Live
Visualizing Change: Process Modeling to Tell the Story
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Wondering how to get stakeholders on board, align with recognized priority initiatives, and tell the story of change management to your entire organization? Learn to speak a universal language through the ins and outs of business process modeling.

This session will apply a project/knowledge management perspective to sharing innovation and leading others to change through the power of process mapping. Explore the potential of machine-readable notation for your fully optimized and automated transformation.

July 21, 2020 - Digital Transformation Workplace Live
Process-led Digital Transformation: From Priority to Value
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Many digital transformation initiatives only deliver a fraction of the potential business value. Enabling technologies like Robotic Process Automation (RPA), Intelligent Low-code Platforms or Analytics tools set high expectations but don’t really deliver what they promised. Business and IT struggle to agree on a joint business case. A process-led approach to digital transformation helps to set the right priorities, define a realistic business case and realize the anticipated business outcomes.

This presentation discusses a focused and effective approach to digital transformation using business process management to move from strategy to operations. Attendees will learn how to:

-       Set strategy-based priorities pragmatically

-       Improve rapidly and effectively leveraging the right digital technologies

-       Adjust dynamically

-       Realize and sustain value

The digital transformation approach is explained leveraging case studies, mainly from insurance, health and technology companies.

July 21, 2020 - Digital Transformation Workplace Live
Efficiency without sacrificing efficacy: The Three Economies Model
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Current ways of thinking about software development tend to suggest a (false) dichotomy between Development and Operations. Many organizations are trapped in a pattern that imagines you can either be efficient or effective. However, if efficiency and effectiveness are considered mutually exclusive (that is, you cannot drive both at the same time), it is extremely difficult to drive differentiation and therefore, unique competitive advantage. So how do you accelerate differentiation, while creating resilience and driving scale? The problem isn’t choosing between these initial logics, but instead expanding the way we understand IT works with a third economy: scope.

During this session, Jabe Bloom from Red Hat’s Global Transformation Office will discuss the Three Economies model. Through the three economies - differentiation, scale, and scope - this efficiency and effectiveness paradox needn’t be paradoxical. Organizations can pursue both forms of value (differentiation and scale), by extending their economic decision making to include a third way of thinking about value (scope). You’ll walk away with an understanding of how to adopt the Three Economies model in order to transform your organization.

July 21, 2020 - Digital Transformation Workplace Live
Human Connectivity: The Missing Ingredient in Digital Transformation
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Long-lasting, impactful digital transformation requires an acute knowledge of the people,processes, and systems that comprise your organization. Successful digital transformation necessitates understanding how your tangible assets -equipment, machinery, and facilities - operate to deliver value.

It requires active participation and behavior change from people at all levels of an organization. This level of stakeholder engagement provides leaders with the insight and perspective needed to see what their specific organization needs -- not just what’s been done before.However, achieving this level of integrated engagement at scale can seem difficult, if not almost impossible. Asset data comes from multiple sources.

It takes time to integrate and analyze what’shappening. But swift decision-making and evaluation requires a solution that provides real-time,integrated insight into asset performance and location. And on people engagement, surveys provide snapshot-in-time perspectives, but lack specificity and real-time input. How can leaders collect and organize input from hundreds, even thousands, of stakeholders? More than that, how can they assess sentiment, extract meaningful insights, and use this information to make decisions?

This interactive presentation will provide Digital Transformation leaders with strategies and practical tools to engage people in change initiatives, lead positive behavior change to accompany technology implementation, and ultimately, drive successful transformation across their organizations.

● Better define opportunities for digital transformation by collecting input from the peopleclosest to the processes that need to change.

● Ideate new, creative ways to solve your problems.

● Customize solutions according to your organization’s specific needs.

● Understand employee and client sentiment at scale.

● Drive lasting change -- technology adoption and behavioral change -- by engaging people in your transformation initiatives.

July 21, 2020 - Digital Transformation Workplace Live
Top 10 Digital Transformation Trends for 2020, Discuss...
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Digital transformation trends sometimes move slowly, and other times they race forward in new and unexpected directions. Regardless of technological advancement, however, most seem to agree, especially in light of the ongoing impact of Covid-19, that  the most important thing is that culture and customer experience (CX) will be pivotal to any company’s success in 2020 and beyond. 

The underpinnings of digital transformation remain the innovation and technology that allow companies to compete, differentiate, and outperform. When it comes to the tech side of digital transformation trends for 2020, some things on the list you’ll recognize, some may take you by surprise. Regardless, these are picks for the digital transformation trends for 2020.
1. 5G for You and Me
2. Analytics are the Competitive Advantage
3. AI and Machine Learning Powering #2
4. Privacy Renaissance
5. Blockchain beyond Crypto
6. XaaS
7. RPA
8. Conversational AI
9. ACPC Heats Up
10. Driverless Cars, Drones and Smart Cities
 
In this session explore where or not these or the trends for 2020 and beyond, or are they likely to change?
 
Learn from our expert speaker panel their thoughts and insights on what they think will drive digital transformation forward.
Top10 pick provided by Daniel Newman.
July 16, 2020 - Enterprise Architecture Live
Intelligent Business Process Management and Enterprise Architecture: Where Leadership Meets Process, Technology and People
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· How great cross-industry organizations design and implement world-class, sustainable iBPM/EA programs for value creation

· Key roles and responsibilities for effective iBPM/EA leadership in your organization

· What matters most: ideas, methods, technologies or people   

· How to successfully integrate iBPM/EA with your continuous improvement and innovation programs

· Industry case study on leveraging iBPM/EA to accelerate innovation for value creation

July 16, 2020 - Enterprise Architecture Live
Enterprise Architecture - What Business Really Needs
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All's well from an IT perspective, but what's the reality in the business itself?

In this session Peter will provide insights on how Enterprise Architecture works in the 'real world' and what it really should be doing for your business.

July 16, 2020 - Enterprise Architecture Live
Holistic, consistent and sustainable EAs: “Systemic Transformation Coaching” for bionic systems
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Companies are complex bionic systems containing human, social and technical subsystems.
Though we know that changes in one of these sub systems may have an impact on surrounding and/or related sub systems, EA activities are often exclusively technical- or KPI-oriented
and forget about goals and motives of human and social systems.

In this session, Jennifer will explain:

  • Composition of different system types and the process of system differentiation
  • Mind set and responsibilities of “Systemic Transformation Coaches” inside EA teams
  • Pragmatic and easy to use methods for all types of EA professionals to contribute to holistic, consistent and sustainable architectures
  • Risks and challenges of non-holistic EA approaches
July 16, 2020 - Enterprise Architecture Live
Building a business-enabling “digital backbone” requires a modern EA approach
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Meeting increasing customer & employee expectations for new data and digital products requires the need to drive innovations to market more quickly and cheaply.  Commonplace in large global organizations is the strategy for individual lines of business to feverishly yet independently pursue this goal through siloed efforts that lead to fragmentation and missed opportunities to leverage economies of scale and cross-pollination of innovative ideas. Companies with modern enterprise architecture groups are creating a digital foundation (the “digital backbone”) to meet individual business functions’ needs while accomplishing enterprise goals and digital ambitions.

In this session Gustav will share an architectural approach that combines the use-case and foundation building strategies employed by many companies to attain their data and digital ambitions.  He will share how to engage with both business and technology leaders to crate a organizational movement to build and sustain the digital backbone of the company.

Gustav has researched extensively on the topic of the Digital Backbone (https://www.cutter.com/experts/gustav-toppenberg) and as an enterprise architecture leader has implemented the concepts and strategies in his roles at BCG, Catalina, Aon and Cisco.

July 15, 2020 - Enterprise Architecture Live
Ownership & Accountability - The Functional Linkages to your Enterprise Operating System
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The architectural design and implementation of the enterprise operating system is complex and critical to the success and flexibility of any company.  The outcome should be predictability of performance and optimum speed resulting in customer loyalty and growth. 

During this discussion, Thom will cover the critical components of the construction of your Enterprise Operating System focusing on:

  • Determining the Operating Model that your business flows through
  • Construction of the Core Processes/Competencies that belong to each function
  • Creating the appropriate Maturity Model which is in line with the capabilities of your company and people
  • Setting up the ownership & accountability through visibility and transparency of measurable linkages
  • Designing the right Balanced Scorecard to insure all functions are connected and operating in tandem
July 15, 2020 - Enterprise Architecture Live
Scale Agile effectively with strategic portfolio management
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Organizations such as yours are pursuing Agile development of products and services to get a continuous stream of digital innovation out the door. Yet not without challenges. Agile demands big changes to the way we plan, make decisions and deliver results.

It demands that we embrace the spirit of independence and entrepreneurialism for the benefit of working software, customer collaboration, and speed-to-market. But proliferation of autonomous development across the enterprise can bring with it serious consequences such as autonomous and non-aligned Agile development teams, an exploding inventory of IT assets, and no coherence with overall business and IT strategy.

Find out in this webinar how you can use strategic portfolio management to ensure Agile teams remain connected to the whole. When you start strategically managing your Agile portfolio, you’ll align Agile activities to business strategy. You’ll avoid wasteful investment by consolidating and maximizing the potential of existing assets. And you’ll accelerate digital product delivery by eliminating any deployment hurdles.

July 15, 2020 - Enterprise Architecture Live
Enterprise Architecture in Mondelēz, one of the largest snack companies in the world
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The way the EA team is structured in Mondelēz, and the reason behind it

  • Why the profile of Planning and Governance even exists in the Enterprise Architecture team, and why it is important

How EA practices have been refined in our organization

  • Process Integrations
  • Automations

KPIs and Metrics

  • why they are important
  • Project Heatmaps
  • Application Portfolio Management heatmaps

My experience in terms of personal development

  • People Management
  • Change Management
  • Breadth of Technology and Depth of Project Management
  • Immense flexibility and empowerment in terms of testing out and bringing in cutting edge technology implementation to smoothen and refresh the process
July 15, 2020 - Enterprise Architecture Live
Challenges in realising AI use cases for enterprises and the way forward
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As we know the success rate for AI projects are very low, many use cases reach till successful PoC phase by creating ML model and desirable outcomes based on sample data; BUT moving them to production with real data starts coming from various sources ex, S3, ERP , Social media etc, and then the challenges start.

With changes in the model during training, accuracy in Inference goes down, versioning of dataset, model explain ability becomes important. This session discuss systematic approaches to take for scaling AI use cases.

July 14, 2020 - Enterprise Architecture Live
Enterprise Architecture: Enabler for Enterprise Strategy & Planning
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Enterprise Architecture may be a struggling practice in your enterprise or it can be the one driving your future strategy. It is the right context for your enterprise architecture that sets the path for future failure or success. In this presentation, we will explore Enterprise Architecture as an enabler for your enterprise’s successful strategy and planning.

Key take aways from this presentation

  • Why Enterprise Architecture sometimes struggle
  • Why & how Enterprise Architecture enables strategy & planning
  • Gearing EA to develop your strategic roadmap and what to expect
  • Avoid falling into the traps
July 14, 2020 - Enterprise Architecture Live
Accelerating Value Creation: Maximizing Hybrid Cloud Outcomes Through Platforms
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Organizations across the spectrum have looked to leverage both public and private clouds to accelerate value creation either through cost optimization and or reducing time to address market conditions.  

The actual results of these efforts have mostly produced mixed and or negative company and organizational outcomes.  In this session we will discuss root causes and lessons learned from these efforts.  

Also, we will share examples of strategies and tactics that have been utilized by our clients that have proven to create positive IT and balance sheet outcomes.  

July 14, 2020 - Enterprise Architecture Live
Enterprise Architects: The Champions of IT
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The global impact of the COVID-19 pandemic caught the world unawares. Not only did the pandemic tax our healthcare systems in ways we couldn’t imagine, it forced businesses to adjust to a largely remote workforce, cut costs, and make very difficult decisions to stay afloat.

This unprecedented time elevated the role of enterprise architects into the champions of IT as they quickly assessed their companies’ business capabilities, determined how to provide moreself-service abilities to employees, cut IT costs, and ensure business continuity throughout an organization.

Driven by the IT needs during the pandemic, Hylton Southey, Managing Director of LeanIX, Inc.will discuss what organizations need to consider as they transform their IT and leverage enterprise architecture for business continuity.

Key takeaways from this presentation:

  • Learn how the global pandemic forced companies to rethink their IT transformation to accommodate a remote workforce
  • Understand the issues enterprise architects need to address to ensure business continuity
  • Gain insight into the steps EAs can take to keep IT running while balancing the needs ofthe business
  • Learn how the Government of Yukon ensured business continuity using enterprise architecture
July 14, 2020 - Enterprise Architecture Live
Changing the Perception of Enterprise Architecture
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There is a golden rule in change, to change others you first have to change yourself. Never has this been truer than in the case Enterprise Architecture. Current events have highlighted the need for holistic approaches to responding to unexpected business challenges. But, the pure IT centric approaches to Enterprise Architecture have been found lacking. In order to stay relevant and keep your Enterprise Architecture alive, you need to change people’s perception, and that starts by rethinking and reinventing yourself as an Enterprise Architect.

In this keynote session Mark will explore several key areas of change for you to consider, along with the rationale and value of making those changes. Topics to be addressed include:

  • Switch from Artefacts to Outcomes to Better Engage Business Teams.
  • Increasing Business Architecture and Innovation Efforts for Greater Relevance.
  • Moving from Governance to Guiderails in Order to Avoid Conflict.
  • Questioning the type, use and value of Enterprise Architecture Tooling.
  • Collaboration and Consumption Beats Creation Hands Down.