Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
An introduction to the Business Transformation & Operational Excellence World Summit, the largest-scale leadership level Operational Excellence Event in the industry.
"The business environment is changing faster than at any time in history, and the smart organizations recognise that their company’s competitive advantage today, and in fact, in the the future, will come only by transforming their business from end to end, process by process, and function by function
The most progressive executives in organizations across the globe are rethinking how they go to market, how they sell to customers, and even build their products. This Operational Excellence conference uniquely explores how how it is that these executives in organizations across all key industries are rethinking, reshaping and adjusting the role of continuous improvement to prepare for this rapidly changing future. To transform businesses, achieve top line growth, and gain a competitive advantage.
These companies are looking more for Operational Excellence to achieve top-line growth, no longer just incremental process improvements at the operational level. They are aligning Operational Excellence teams at the strategy, value creation and customer experience level.
Studies have shown that in order to survive in today and tomorrow’s business world, organizations that have the foresight and vision to plan for the future, while quickly adapting to customer needs and utilizing new technologies to achieve operational excellence will succeed in this ever changing world.
However, the problem within many organizations remains. Operational Excellence is stagnating. Relegated to side-shows, rather than being the strategic weapon every CEO relishes. Operational Excellence programs are stuck at either the operational or incremental improvement level, and are measuring themselves in counts of training, certifications and projects launched. Those measure activity. They do not measure progress. The current emphasis for the profession needs to be on strategy, value creation and customer experience. This lack of substance and real continuous improvement strategy in order to harness the real value of Operational Excellence at the top-line level, is entirely symptomatic of an eco-system in need of progressive leadership.
This event gives these executives & organizations a new path that can transform the business, have significant impact on the top-line, build competitive advantage, and essentially allow you to hit far harder and move far faster than your competitor."
Bill Owad Sr. Vice President, Operational Excellence, Cardinal Health
Felicia Linch, Managing Director, Kitch Consulting & Coaching Ltd.
The Business Transformation & Operational Excellence World Summit (BTOES17) invites Lean Six Sigma, Operational Excellence, Continuous Improvement, Supply Change Management and Operations Professionals from all industries, including Manufacturing, Hospitals, Healthcare, Medical Devices, Automotive & Transportation, Banking, Capital Markets & Insurance, Consumer Products & Retail, Pharmaceuticals & Life Sciences, Government, Armed Forces & Public Sector, Mining & Metals, Oil & Gas, Power & Utilities, Real Estate, Hospitality & Construction, Technology, and Communications.
WATCH: Interview with Kevin Duggan of the Institute for Operational Excellence at the Business Transformation & Operational Excellence World Summit
"The Business Transformation & Operational Excellence Awards have been established to provide a global stage for the most outstanding organizational achievements through the application of Operational Excellence programs. The focus of this elite awards program is to demonstrate to the global business community the real results, which organisations achieve through the successful implementation of Operational Excellence.
The winners for all categories and the special awards were announced at The Business Transformation & Operational Excellence Awards Gala Reception on Wednesday March 22, held at The Four Seasons Resort At Walt Disney World Resort, Orlando, Florida."
Learn how Sanofi's 'Big Opportunity' Project transformed their company from a substandard manufacturing culture to see massive Quality Improvement, an Operational Excellence culture and a profound Business Transformation. Read the Article
Through the application of multiple tools and techniques within the Project Management, Lean, and Six Sigma methodologies within its project initiative, this example shows how Philips Lighting achieved consistent delivery reliability, pulled customer lead-times from 1% to 42%, and replicated these improvements across 50% of the Outdoor NA portfolio. Read the Article