We are proud to offer our BTOES Insights community with access to the very best Award-Winning Case Studies of the Business Transformation & Operational Excellence Awards, 2017! You can learn more about the awards here. Click below for access to our Award-Winning entry for Best Achievement of Operational Excellence in Healthcare, courtesy of University Health Network..
This Operational Excellence example study shows significant process and quality improvements for over 1,500 clinicians and 3,000 students, a 70% increase in timely completion, and a 120% increase in timely delivery of Discharge Summaries.
An international source for discovery, education, and patient care, the University Health Network (UHN) is the largest hospital-based research program in Canada. Affiliated with the University of Toronto, it consists of Toronto General and Toronto Western hospitals, the Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, and The Michener Institute for Education, and generates 116,300 emergency visits, one million clinic visits, and 35,000 inpatient visits annually.
The Discharge Summary (DS) is a critical step in a patient’s journey, communicating a summary of the patient’s hospital stay to subsequent care providers, ensuring timely follow-ups, and preventing adverse events and readmissions post-discharge. With this in mind, UHN launched its Quality Improvement Plan (QIP) DS Program to improve timeliness of completion and delivery, and quality of clinical documentation.
Recognizing patients, primary care, and clinicians as co-creators of positive patient outcomes and quality care, the program established a partnership that created a community of learners and targeted quality improvements to accelerate sustainable and scalable change, evidence-based decision-making, and outcomes supported by best practice, education, and technology.
The collective value has been:
Enjoy!
All the best,
Charlotte Kelly
Editor
BTOES Insights
View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of Events-------------------------------------------------------
Search for anything
Insights from the most progressive thought leaders delivered to your inbox.
Insights from the world's foremost thought leaders delivered to your inbox.
Being a hero is all about creating value for others. Please invite up to 5 people in your network to attend this premier virtual conference, and they will receive an invitation to attend.
If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network.
The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120
Watch On-DemandView our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of EventsWatch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
Watch On-Demand Recordings For FreeDelivered by the industry's most progressive thought leaders from the world's top brands. Start learning today!
View All Courses NowThe premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120
Watch On-DemandView our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
View Schedule of EventsInsights from the most progressive thought leaders delivered to your inbox.
Insights from the world's foremost thought leaders delivered to your inbox.
Being a hero is all about creating value for others. Please invite up to 5 people in your network to also access our newsletter. They will receive an invitation and an option to subscribe.
If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network.
Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ...
Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ...
Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ...
Read this article about Cisco, one of our finalists, in the category Best Achievement of Operational Excellence in Internet, Education, Media & ...