--- title: Business Transformation & Operational Excellence Insights | Robotic Process Automation description: Robotic Process Automation | Business Transformation and Operational Excellence news, learning resources, examples and opinions from all industries. image: https://insights.btoes.com/hubfs/Blog/BI.png?t=1470660981717 --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) ## 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[Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Finalist in the Best Achievement in Technology Enabled Process Automation.](https://insights.btoes.com/2020-award-finalist-spotlight-mayo-clinic-finalist-in-the-technology-enabled-process-automation-1-0) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) July 03, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [RPAs](https://insights.btoes.com/topic/rpas) [Robotic Process Automation (RPA)](https://insights.btoes.com/topic/robotic-process-automation-rpa) [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation) [TechXLive](https://insights.btoes.com/topic/techxlive) ## [Healthcare - SPEAKER SPOTLIGHT : Integrating Strategic Deployment and Daily Management Systems to drive both Process and Culture Improvement in Healthcare](https://insights.btoes.com/integrating-strategic-deployment-and-daily-management-systems-to-drive-both-process-and-culture-improvement-in-healthcare) [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) July 03, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [RPAs](https://insights.btoes.com/topic/rpas) [Robotic Process Automation (RPA)](https://insights.btoes.com/topic/robotic-process-automation-rpa) [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation) [TechXLive](https://insights.btoes.com/topic/techxlive) ## [TechXLive - SPEAKER SPOTLIGHT : End-to-end process optimization and robotics process automation (RPA): creating value from design to execution](https://insights.btoes.com/end-to-end-process-optimization-and-robotics-process-automation-rpa-creating-value-from-design-to-execution) [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) July 03, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [RPAs](https://insights.btoes.com/topic/rpas) [Robotic Process Automation (RPA)](https://insights.btoes.com/topic/robotic-process-automation-rpa) [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation) [TechXLive](https://insights.btoes.com/topic/techxlive) ## [Culture Transformation - SPEAKER SPOTLIGHT : Think Like A County, Operate Like A Top Fortune 500 Company](https://insights.btoes.com/think-like-a-county-operate-like-a-top-fortune-500-company) [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) May 23, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Education](https://insights.btoes.com/topic/education) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) ## [Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Finalist in the Best Achievement in Technology Enabled Process Automation.](https://insights.btoes.com/2020-award-finalist-spotlight-mayo-clinic-finalist-in-the-technology-enabled-process-automation-1) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) April 25, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Education](https://insights.btoes.com/topic/education) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) ## [Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Technology Enabled Process Automation.](https://insights.btoes.com/2020-award-finalist-spotlight-mayo-clinic-finalist-in-the-technology-enabled-process-automation-0-0) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 17, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Education](https://insights.btoes.com/topic/education) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) ## [Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Technology Enabled Process Automation.](https://insights.btoes.com/2020-award-finalist-spotlight-mayo-clinic-finalist-in-the-technology-enabled-process-automation-0) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 04, 2020 [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Education](https://insights.btoes.com/topic/education) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) ## [Mayo Clinic's 2020 AWARD FINALIST CASE STUDY : Finalist in the Best Achievement in Technology Enabled Process Automation](https://insights.btoes.com/2020-award-finalist-spotlight-mayo-clinic-finalist-in-the-technology-enabled-process-automation) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) January 31, 2020 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Innovation](https://insights.btoes.com/topic/innovation) [Technology](https://insights.btoes.com/topic/technology) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: Mastercard - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-mastercard-finalist-in-the-technology-enabled-process-automation-category-0-0) Read this article about Mastercard, one of our finalists, in the category Best Achievement... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) January 27, 2020 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: HP - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-hp-finalist-in-the-technology-enabled-process-automation-category-0-0) Read this article about HP, one of our finalists, in the category Best Achievement in Tech... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) January 20, 2020 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [business process automation](https://insights.btoes.com/topic/business-process-automation) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-technology-enabled-process-automation-category-0-0) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) December 20, 2019 [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [value creation](https://insights.btoes.com/topic/value-creation) [data management](https://insights.btoes.com/topic/data-management) [digital operations](https://insights.btoes.com/topic/digital-operations) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-operational-excellence-to-deliver-digital-transformation-category-0-0-1) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) October 30, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Innovation](https://insights.btoes.com/topic/innovation) [Technology](https://insights.btoes.com/topic/technology) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: Mastercard - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-mastercard-finalist-in-the-technology-enabled-process-automation-category-0) Read this article about Mastercard, one of our finalists, in the category Best Achievement... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) October 26, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: HP - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-hp-finalist-in-the-technology-enabled-process-automation-category-0) Read this article about HP, one of our finalists, in the category Best Achievement in Tech... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) October 18, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [business process automation](https://insights.btoes.com/topic/business-process-automation) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-technology-enabled-process-automation-category-0) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) September 18, 2019 [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [value creation](https://insights.btoes.com/topic/value-creation) [data management](https://insights.btoes.com/topic/data-management) [digital operations](https://insights.btoes.com/topic/digital-operations) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-operational-excellence-to-deliver-digital-transformation-category-0-0) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) July 27, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Innovation](https://insights.btoes.com/topic/innovation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [value creation](https://insights.btoes.com/topic/value-creation) [innovation execution](https://insights.btoes.com/topic/innovation-execution) [data management](https://insights.btoes.com/topic/data-management) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-operational-excellence-to-deliver-an-outstanding-value-creation-or-innovation-execution-project-1) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Lean](https://insights.btoes.com/topic/lean) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Agile](https://insights.btoes.com/topic/agile) ## [2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence Project under 90 Days Category](https://insights.btoes.com/2019-award-finalist-spotlight-vmware-finalist-in-the-operational-excellence-project-under-90-days-category) Read this article about VMware, one of our finalists, in the category Best Operational Exc... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Technology Enabled Process Automation Project Category](https://insights.btoes.com/2019-award-finalist-spotlight-vmware-finalist-in-the-technology-enabled-process-automation-project-category) Read this article about VMware, one of our finalists, in the category Best Achievement in ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: MetLife - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-metlife-finalist-in-the-technology-enabled-process-automation-category) Read this article about MetLife, one of our finalists, in the category Best Achievement in... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Lean](https://insights.btoes.com/topic/lean) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Agile](https://insights.btoes.com/topic/agile) ## [2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Technology Enabled Process Automation Project Category (Clone)](https://insights.btoes.com/2019-award-finalist-spotlight-vmware-finalist-in-the-technology-enabled-process-automation-project-category-0) Read this article about VMware, one of our finalists, in the category Best Achievement in ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Innovation](https://insights.btoes.com/topic/innovation) [Technology](https://insights.btoes.com/topic/technology) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: Mastercard - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-mastercard-finalist-in-the-technology-enabled-process-automation-category) Read this article about Mastercard, one of our finalists, in the category Best Achievement... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) ## [2019 AWARD FINALIST SPOTLIGHT: HP - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-hp-finalist-in-the-technology-enabled-process-automation-category) Read this article about HP, one of our finalists, in the category Best Achievement in Tech... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Technology](https://insights.btoes.com/topic/technology) [Process Automation](https://insights.btoes.com/topic/process-automation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [business process automation](https://insights.btoes.com/topic/business-process-automation) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Technology Enabled Process Automation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-technology-enabled-process-automation-category) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [value creation](https://insights.btoes.com/topic/value-creation) [data management](https://insights.btoes.com/topic/data-management) [digital operations](https://insights.btoes.com/topic/digital-operations) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver Digital Transformation Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-finalist-in-the-operational-excellence-to-deliver-digital-transformation-category-0) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 11, 2019 [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Innovation](https://insights.btoes.com/topic/innovation) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [process excellence](https://insights.btoes.com/topic/process-excellence) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [value creation](https://insights.btoes.com/topic/value-creation) [innovation execution](https://insights.btoes.com/topic/innovation-execution) [data management](https://insights.btoes.com/topic/data-management) ## [2019 AWARD FINALIST SPOTLIGHT: Cognizant Technology Solutions - Finalist in the Operational Excellence to deliver an outstanding Value Creation or Innovation Execution Project Category](https://insights.btoes.com/2019-award-finalist-spotlight-cognizant-technology-solutions-operational-excellence-to-deliver-an-outstanding-value-creation-or-innovation-execution-project) Read this article about Cognizant Technology Solutions, one of our finalists, in the categ... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) March 09, 2019 [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Healthcare](https://insights.btoes.com/topic/healthcare) ## [2019 AWARD FINALIST SPOTLIGHT: Mayo Clinic - Finalist in the Operational Excellence in Healthcare Category](https://insights.btoes.com/2019-award-finalist-spotlight-mayo-clinic-finalist-in-the-operational-excellence-in-healthcare-category) Read this article about Mayo Clinic, one of our finalists, in the category Best Achievemen... [![BTOES Insights Official](https://insights.btoes.com/hs-fs/hubfs/btoes.png?width=20&name=btoes.png) BTOES Insights Official](https://insights.btoes.com/author/btoes-insights-official) December 10, 2018 [Change Management](https://insights.btoes.com/topic/change-management) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Lean](https://insights.btoes.com/topic/lean) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Leadership Understanding & Buy-In](https://insights.btoes.com/topic/leadership-understanding-buy-in) [Adapting to Business Trends](https://insights.btoes.com/topic/adapting-to-business-trends) [Lack of/Need for Skilled Workers](https://insights.btoes.com/topic/lack-of-need-for-skilled-workers) [Failure to Innovate](https://insights.btoes.com/topic/failure-to-innovate) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Maintaining key Priorities](https://insights.btoes.com/topic/maintaining-key-priorities) [Changing Customer Demands](https://insights.btoes.com/topic/changing-customer-demands) [Integrating CI Methodologies](https://insights.btoes.com/topic/integrating-ci-methodologies) [Lack of/Need for Resources](https://insights.btoes.com/topic/lack-of-need-for-resources) [Relationships Between Departments](https://insights.btoes.com/topic/relationships-between-departments) [Lack of/Need for Support from Employees](https://insights.btoes.com/topic/lack-of-need-for-support-from-employees) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Agile](https://insights.btoes.com/topic/agile) ## [Challenges and opportunities at customer experience programs](https://insights.btoes.com/research-report-2018/19-challenges-and-opportunities-at-customer-experience-programs) [![Leandro Mello Bacellar](https://insights.btoes.com/hs-fs/hubfs/Research%20Report%202018-19/Leandro%20Bacellar.jpg?width=20&name=Leandro%20Bacellar.jpg) Leandro Mello Bacellar](https://insights.btoes.com/author/leandro-mello-bacellar) December 11, 2017 [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Process Automation](https://insights.btoes.com/topic/process-automation) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) ## [RPA & Artificial Intelligence: Are Intelligent Robots taking over Control of our Offices?](https://insights.btoes.com/business-transformation-operational-excellence/rpa-and-artificial-intelligence-are-robots-taking-over-control-of-our-offices) Intelligent robots and processes are starting to take over our offices, replacing more and... 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