Courtesy of DC Government's, Ernest Chrappah wrote a synopsis of her speaking session disc...
Courtesy of DC Government's, Ernest Chrappah wrote a synopsis of her speaking session disc...
About the Presentation There are only two cases when strategy is not important, you have n...
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WATCH NOW: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior...
Read this article about Refinitiv, one of our finalists, in the category Best Achievement ...
Read this article about Refinitiv, one of our finalists, in the category Best Achievement ...
Read this article about Refinitiv, one of our finalists, in the category Best Achievement ...
Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...
Read this article about JR Automation, one of our finalists, in the category Best Achievem...
Read this article about VMware, one of our finalists, in the category Best Achievement in ...
Read this article about IBM, one of our finalists, in the category Best Achievement in Ope...
Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...
Read this article about University Health Network, one of our finalists, in the category B...
Read this article about Refinitiv, one of our finalists, in the category Best Achievement ...
Read this article about Citibank, one of our finalists, in the category Best Achievement i...
Read this article about Refinitiv, one of our finalists, in the category Best Achievement ...
Read this article about JR Automation, one of our finalists, in the category Best Achievem...
Read this article about Bank of America, one of our finalists, in the category Best Achiev...
Read this article about PolyOne Corporation, one of our finalists, in the category Best Ac...
Read this article about VMware, one of our finalists, in the category Best Achievement in ...
Read this article about IBM, one of our finalists, in the category Best Achievement in Ope...
Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...
Read this article about University Health Network, one of our finalists, in the category B...
A serial entrepreneur, Ian Gotts is CEO and founder of Q9 Elements. Elements is a freemium...
Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...
WATCH NOW: Utilizing Voice of the Customer with Operational Excellence to Deliver Superior...
Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...
I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...
Devender Malhotra, Operational Excellence Deployment Leader of the Year
What exactly is a 'Customer Experience Strategy'? I hate to complain. Really, I do.
94% of companies fail at Digital Transformation. The New Year is long gone. So, are those ...
There’s been a lot of rhetoric around Customer Experience driving successful Business Tran...
Companies that discount digital transformation do so at their peril. In my experience, the...
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WATCH NOW: Architect Your Business for NextGen Customer Experiences
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Chuck DeBusk is Vice President; Performance & Process Improvement for UHS of Delaware,...
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Courtesy of Flevy.com [Free PowerPoint] Strategy & Transformation Templates -- Growth,...
Courtesy of Flevy.com Design the optimal Mobile Journey and Experience for your customers.
This article is originally published on the TBM blog. Customer expectations always rise. C...
Take a look at 3 brand-new Operational Excellence Frameworks available now on BTOES Insigh...
It always astounds me when I walk into a large business, even many with a billion dollars ...
Two interesting contact center experiences in the last few weeks made me choose this topic...
TRANSFORMING YOUR CUSTOMER EXPERIENCE: THE PSYCHOLOGY THAT DRIVES DIFFERENTIATION Allison ...
Customer experience mapping and customer service employee lifecycle mapping are two areas ...
Gone are the days when customer service was viewed as an overhead and a non-value add cost...
Wipro delivers IT Services, Business and Technology Consulting, IT Outsourcing and System ...
There are hundreds of books and thousands of articles written on customer service culture ...
With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...
With the release of our 6-part report series, ‘Operational Excellence: Snapshots’, we want...
I knew that the evening was going to be slow with my wife visiting her cousin for a couple...
Indo-Chinese cuisine. Over the last two decades, the Indian community across the globe has...
A serial entrepreneur, Ian Gotts is CEO and founder of Q9 Elements. Elements is a freemium...
I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...
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Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ...
Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ...
Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ...
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