Subscribe
How to Take Ethics Beyond Algorithms

Webinar

December 8, 2022

Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023

How to Build Safe AV Applications from Large Datasets

Webinar

January 12, 2023

How to Prioritize Quality while Scaling your AI and Automation Initiatives

Webinar

January 19, 2023

Ethically Designed AI Systems

Webinar

December 8, 2022

Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023

BTOES Insights Official
By
March 05, 2019

2019 AWARD FINALIST SPOTLIGHT: Etech Global Services - Finalist in the Data Analytics enabling Operational Excellence Category

Read this article about Etech, one of our finalists, in the category Best Achievement in Data Analytics enabling Operational Excellence, selected by the independent judging panel, for the 2019 Business Transformation & Operational Excellence Industry Awards program. Click here to read articles on other finalists.

 

Etech-logo

  

 

pillar%20page%20line%201

 

Few companies are able to boast a nationally recognized quality system that involves both the operations team and an unbiased Quality Assurance team like the process Etech provides. One of the most distinctive value additions that Etech Global Services provides compared to other contact centers is Etech Insights (EI). Etech Insights is an innovative combination of human intelligence with artificial intelligence to capture and analyze 100% of customer interactions. Our Data Scientists then refine large data sets into actionable insights that are used to drive successful behaviors. This result is increased sales conversion, reduced churn, and improved customer experience.

 

Through this division, Etech provides independent insights, recommendations, quality feedback, and compliance assurance. Etech Insights has evolved beyond mere checklists and instead targets reducing customer effort and improving agent behaviors and processes in order to enhance customer experience.

 

Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (24) 

Etech uses Six Sigma processes to drive quality, improve performance, and gather key business intelligence which provides your leaders with the actionable data they need to make important business decisions. Etech recognizes that the quality and accuracy of each program is critical to maintaining a positive customer experience and Etech utilizes this process to ensure our agents are delivering a remarkable experience to these consumers in their needs. With Etech Insights process to ensure all information given to the customer is accurate and clearly defined, thereby ensuring a positive experience for all our customers.

 

Best Achievement in Data Analytics enabling operational excellence - Jim Iyoob

 

The Etech Insights team is comprised of over 200 data scientists monitoring over 1,000,000 interactions each month, which incorporates and scores customer sentiments on every interaction. Our quality and data analysts work as a third party to provide quality feedback and ensure performance and insights around Customer Experience that result in actionable insights. Etech’s approach to quality is that it is not enough to simply ‘checkboxes’, but focus on reducing customer effort and improving processes to further enhance customer experience. Etech Insights reporting tools provide actionable data and feedback that goes beyond basic quality issues, to help our customers enhance service offerings and improve coaching tactics.

 

Etech Insights reporting tools provide actionable data for coaching and feedback that goes beyond basic quality issues that our customers can use to enhance service offerings. This team provides unbiased feedback directly to the Operational teams allowing them to coach and develop their team members more effectively.

 

Etech has seen the dramatic impacts customer emotions can have on the company’s overall campaign, and uses these experiences to continuously take steps towards improving analysis and harnessing the power of human intelligence. Etech’s data analytics systems work along with business intelligence tools, analytical tools, and operational data to produce information of competitive value for our customers to improve decision making. Etech also gathers critical business intelligence data from each customer interaction. We do everything with the highest integrity and quality possible.

 

pillar%20page%20line%201

About the Awards

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. Click here to view the Press Release.

The winners for all categories and for The Platinum Awards will be announced at The Business Transformation & Operational Excellence Summit & Industry Awards on Wednesday March 20th, 2019, from 6.30pm, in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando Resort®. 

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Operational Excellence programs to deliver outstanding business results.

The 2019 Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit on March 20, 2019 in the Venetian Ballroom at the Loews Portofino Bay Hotel at Universal Orlando™

 

pillar%20page%20line%201

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry (BTOES19). March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort®

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

It also hosts the Business Transformation & Operational Excellence Awardswhich showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs.

The summits hosts a number of private forums for C-Level & Global corporate-level leaders as well as business unit heads.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

 

Quick Links

Speakers

Agenda

BTOES19 Awards

 

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations though all day enhanced networking and interaction opportunities, including

  • All-day Refreshment & Themed Breaks

  • 1¼ Hour Hot Breakfast Networking Sessions

  • 1½ Hour Hot Plated Networking Lunches with Topic & Industry Sector focussed tables

  • 1½ Hour Roundtable Sessions by Topic & Industry Sector.

  • Keynote & Themes Panel Sessions

  • Hosted Welcome Receptions from 5.30pm

  • Expanded more lavish Awards Program

  • Newly launched Night Summit for attendees to meet after dinner

For more information or to discuss the summit in more detail please schedule a call below,

Click here to schedule a call. 


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

300x3001c (1)
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
1-Sep-28-2022-02-53-22-62-PM
2-Sep-28-2022-02-53-39-31-PM
3-Sep-28-2022-02-53-48-05-PM
4-Sep-28-2022-02-53-56-24-PM
5-Sep-28-2022-02-54-13-55-PM
6-Sep-28-2022-02-54-25-48-PM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Award Finalist Case Study Leadership Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Enterprise Architecture Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Insights Article RPA & Intelligent Automation Live BTOES From Home Financial Services Technology Customer Experience Excellence Process Mining Healthcare iBPM Healthcare and Medical Devices Process Automation Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Cultural Transformation Strategy Execution Business Challenges Webinar Digital Process Automation Report Industry Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Automation BPM Supply Chain Planning innovation execution AI Lean Manufacturing Oil & Gas Robotic Process Automation IT Artificial Intelligence value creation Agility Business Systems Engineering RPAs Insurance Process Design Speaker Article Digital data management Speaker's Interview digital operations Awards thought leaders BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Intelligent Automation Banking and Capital Markets Transformation Data Finance Professional Services Business Process Management Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview BTOES White Paper investment banking BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Analytics Insight Automotive and Transportation Banking Business Environment Digital Bank Hybrid Work Model Primary Measure of succes Sales Solving Cash Flow with AI business expansion revenue growth Adobe Sign Agile Transformation CoE Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Enterprise architecture as an enabler HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive The New Era of Automation Automated Money Movement Banking & Financial Services Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Reduce your RPA TCO Supply Chain Management Sustainable Growth The Document is Dead The Fully Automated Contact Center Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Building Your Future Workforce in Insurance Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Intelligent Document Processing Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Resilience SAP Sales Quota Team Work Telecommunications Text Mining Visually Displayed Work Culture master text analytics virtual resource management

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120