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Articles on Customer Experience Excellence

INSIGHTS ARTICLE: Clootrack - Top 5 Customer Experience Challenges and Solutions According to 102 Experts



INSIGHTS ARTICLE: Murad Salman Mirza - 8 Tips for Bridging the Gap between Customer Expectations and Customer Experiences within the eCommerce Realm



INSIGHTS ARTICLE: G4S - AN EVER EVOLVING MONITORING LANDSCAPE



BCLC's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about BCLC, Finalist in the Best Achievement in Operational Excellence t...



Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achieve...



Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achieve...



Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence COVID Vaccine

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achieve...



Cognizant's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Cognizant Technology Solutions India, Finalist in the Best Achieve...



Royal Dutch Shell's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Royal Dutch Shell, Finalist in the Best Achievement in Operational...



Shell China Limited's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Shell China Limited, Finalist in the Best Achievement in Operation...



GHD Digital's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about GHD Digital, Finalist in the Best Achievement in Operational Excel...



VM Group's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about VM Group, Finalist in the Best Achievement in Operational Excellen...



K. Parks Consulting's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about K. Parks Consulting, Inc., Finalist in the Best Achievement in Ope...



GAVS Technologies' 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about GAVS Technologies, Finalist in the Best Achievement in Operational...



Seven West Media's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Seven West Media, Finalist in the Best Achievement in Operational ...



Thryv's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Thryv, Finalist in the Best Achievement in Operational Excellence ...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: CX- The Last True Differentiator

Courtesy of Signavio's Brandon Gerig, below is a transcript of his speaking session on 'CX...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: What core skills are necessary to help your organization

Courtesy of The Institute for Healthcare Excellence's Dr. William Maples & Jennifer Kr...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Using CX Journeys To Improve Operations and the Customer Experience

Courtesy of Shift Happen's James Feldman, below is a transcript of his speaking session on...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Creating positive customer experiences with Chat and Voice Bots leveraging Intelligent Automation

Courtesy of Presidio's 'Mladen Milanovic', below is a transcript of his speaking session o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Gain a new perspective on your processes

Courtesy of ABBYY's Richard Rabin below is a transcript of his speaking session on 'Gain a...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Customers are the Real Stakeholders for Customer Excellence

Courtesy of Flueresque's James Sinur, below is a transcript of his speaking session on 'Cu...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Emotional intelligence and empathy- The key to uber immersive user experience

Courtesy of Tandigm Health's Jason Ruda, below is a transcript of his speaking session on ...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Leverage data and analytics for outstanding customer experience

Courtesy of Singapore National Employers Federation's Stephen Yee, below is a transcript o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Implementing customer-centric culture and employee engagement to achieve excellent customer advocacy in the remote world

Courtesy of NCC Group ME's Tarek El Goweiny, below is a transcript of his speaking session...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Discovering Growth through your Customer Needs and Priorities

Courtesy of Enhance International Group's Jim de Vries, below is a transcript of his speak...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Improving the Customer Experience with Automation

Courtesy of UiPath's Brad Beumer & Element Blue's 'Joe Nieto' below is a transcript of...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Improving the Customer Experience with Automation

Courtesy of UiPath's Brad Beumer & Element Blue's 'Joe Nieto' below is a transcript of...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Discovering Growth through your Customer Needs and Priorities

Courtesy of Enhance International Group's Jim de Vries, below is a transcript of his speak...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Implementing customer-centric culture and employee engagement to achieve excellent customer advocacy in the remote world

Courtesy of NCC Group ME's Tarek El Goweiny, below is a transcript of his speaking session...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Leverage data and analytics for outstanding customer experience

Courtesy of Singapore National Employers Federation's Stephen Yee, below is a transcript o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Emotional intelligence and empathy- The key to uber immersive user experience

Courtesy of Tandigm Health's Jason Ruda, below is a transcript of his speaking session on ...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Customers are the Real Stakeholders for Customer Excellence

Courtesy of Flueresque's James Sinur, below is a transcript of his speaking session on 'Cu...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Gain a new perspective on your processes

Courtesy of ABBYY's Richard Rabin below is a transcript of his speaking session on 'Gain a...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Creating positive customer experiences with Chat and Voice Bots leveraging Intelligent Automation

Courtesy of Presidio's 'Mladen Milanovic', below is a transcript of his speaking session o...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: Using CX Journeys To Improve Operations and the Customer Experience

Courtesy of Shift Happen's James Feldman, below is a transcript of his speaking session on...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: What core skills are necessary to help your organization

Courtesy of The Institute for Healthcare Excellence's Dr. William Maples & Jennifer Kr...



Customer Experience Excellence Live - SPEAKER SPOTLIGHT: CX- The Last True Differentiator

Courtesy of Signavio's Brandon Gerig, below is a transcript of his speaking session on 'CX...



INSIGHTS ARTICLE: Murad Salman Mirza - 8 Tips for Bridging the Gap between Customer Expectations and Customer Experiences within the eCommerce Realm



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Customer Experience Excellence - SPEAKER SPOTLIGHT : The Role of Culture in Transformation



Blue Cross Blue Shield of Michigan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Blue Cross Blue Shield of Michigan , one of our finalists, in the ...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver a...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Motion Picture Industry Pension and Health Plan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Motion Picture Industry Pension and Health Plans, one of our final...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver a...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver a...



Motion Picture Industry Pension and Health Plan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Motion Picture Industry Pension and Health Plans, one of our final...



Blue Cross Blue Shield of Michigan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Blue Cross Blue Shield of Michigan , one of our finalists, in the ...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Lincoln Financial Group's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an Outstanding Customer Experience Excellence.

Read this article about Lincoln Financial Group, one of our finalists, in the category Bes...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Marriott International's 2020 AWARD CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Marriott International, Best Achievement in Operational Excellence...



Blue Cross Blue Shield of Michigan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Blue Cross Blue Shield of Michigan , one of our finalists, in the ...



Motion Picture Industry Pension and Health Plan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Motion Picture Industry Pension and Health Plans, one of our final...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver a...



Marriott International's 2020 AWARD CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence.

Read this article about Marriott International, Best Achievement in Operational Excellence...



Lincoln Financial Group's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an Outstanding Customer Experience Excellence.

Read this article about Lincoln Financial Group, one of our finalists, in the category Bes...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Cognizant, Best Achievement in Operational Excellence to deliver a...



Marriott International's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Marriott International, Best Achievement in Operational Excellence...



Cognizant's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Data Analytics enabling Operational Excellence

Read this article about Cognizant, Best Achievement in Data Analytics enabling Operational...



IBM's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about IBM, Finalist in the Best Achievement in Operational Excellence to...



Blue Cross Blue Shield of Michigan's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Blue Cross Blue Shield of Michigan , one of our finalists, in the ...



Lincoln Financial Group's 2020 AWARD FINALIST CASE STUDY : Best Achievement in Operational Excellence to deliver an Outstanding Customer Experience Excellence

Read this article about Lincoln Financial Group, one of our finalists, in the category Bes...



BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...



BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Bank of America, one of our finalists, in the category Best Achi...



2019 AWARD FINALIST SPOTLIGHT: PolyOne Corporation - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about PolyOne Corporation, one of our finalists, in the category Best ...



2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about VMware, one of our finalists, in the category Best Achievement i...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: University Health Network - Finalist in the Data Analytics enabling Operational Excellence Category

Read this article about University Health Network, one of our finalists, in the category B...



2019 AWARD FINALIST SPOTLIGHT: Citibank - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about Citibank, one of our finalists, in the category Best Achievement...



2019 AWARD FINALIST SPOTLIGHT: Bank of America - Finalist in the Operational Excellence to deliver Digital Transformation Category

  Read this article about Bank of America, one of our finalists, in the category Best Achi...



2019 AWARD FINALIST SPOTLIGHT: PolyOne Corporation - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about PolyOne Corporation, one of our finalists, in the category Best ...



2019 AWARD FINALIST SPOTLIGHT: VMware - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about VMware, one of our finalists, in the category Best Achievement i...



2019 AWARD FINALIST SPOTLIGHT: IBM - Finalist in the Operational Excellence to deliver an outstanding Customer Experience Excellence Category

  Read this article about IBM, one of our finalists, in the category Best Achievement in O...



BTOES - SPEAKER SPOTLIGHT: Building Customer-Centric Metrics

Courtesy of H&R Block, Matt Hansen wrote a synopsis of his speaking session discussing...



2019 AWARD FINALIST SPOTLIGHT: University Health Network - Finalist in the Data Analytics enabling Operational Excellence Category

Read this article about University Health Network, one of our finalists, in the category B...



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