Read this article about Cognizant Technology Solutions India, Finalist in the Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.
Cognizant Customer Experience Management®
With businesses acquiring global presence and operations transcending borders, contact centers are now the backbone of any business. Businesses continually wants to improve their service levels for their customer driving better experience and revenue.
Presenting Cognizant Customer Experience Management® offering- A transformation journey to “Experience Center”, leveraging cutting edge Artificial Intelligence, Cloud, and Digital technologies, driving your center’s experience, efficiency and revenue.
Cognizant Customer Experience Management® is an amalgamation of people, process and technology transformation, to bring on the table new age solutions for enhanced customer and stakeholder experience. The objective is to leverage new age technology for enhancing the business processes to build value and digital experience for people engaged with the business, i.e. end customer, business owners, associates and vendors.
We practice a Deflect-Personalize-Engage strategy across Contacts, Channels, Agents, and security facets of the contact center leading towards the targeted results. Our technology blueprint brings together digital, AI, cloud, integrating voice, video, text, and social channels, biometric authentication, self-service and agent-assisted service features. The blueprint includes a productive feedback mechanism powered by machine learning and cognitive algorithms that ensures continuous improvement for delivery centers. Our solution offerings are tailored to the business needs and we aspire to deliver Contact Center as a service that will help with the transformation journey. Operational excellence is at the core of our Digital Operations business. Our technology solutions with human-centric design, create an immersive customer experience and accelerate delivery on business outcomes. Key focus areas for the team is to enhance CX and reduce operating costs with the elimination of direct contact with customers, channel deflection, enable AI for customer interactions, improve agent productivity, improve resolution rate and reduce cycle time. The solutions cover all aspects of end customers, business owners, associates and third parties, enabled with new-age technology and platforms.
Our offering is powered by over 625 contact center technology experts, present globally, with an immense experience of serving over 100 customers. Our certified experts have hands on expertise on more than 20 technology products. Some of our success stories are helping one of the largest US pizza delivery chains, improve their TCO by 15% and a pharma client was able to deflect their agent calls by 20% using an NLU enabled conversational IVR for their order status services.
And this is not the end. The new-age customer interaction technology is evolving day by day, and its become more important for us to stay updated, on technology, people and processes. With evolving requirements of customers to be independent and self-sufficient across industries, the future is knocking on the doors for change in the existing landscape and business rules to be future fit. AI enabled solutions and smart devices are the way to go. Cognizant Customer Experience Management® provides our partners an opportunity to augment business to enhance customers experience and take a flight to the future.
Our solutions are also evolving from conceptualization to deployment. Our solutions are more robust now and future-fit to serve our clients and their customers for the long term.
“Back to the future…..” is no longer fiction.
Digital Transformation & Operational Excellence Industry Awards 2021
The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.
The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.
The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.
The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.
BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.
With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.
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There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.
The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities, including
For more information please email info@proqis.com
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