Thryv's 2021 AWARD FINALIST CASE STUDY: Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence

Read this article about Thryv, Finalist in the Best Achievement in Operational Excellence to deliver an outstanding Customer Experience Excellence, selected by the independent judging panel, for the 2021 Digital Transformation & Operational Excellence Industry Awards program.

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Unparalleled Customer Service Empowers Clients to Deliver Exemplary Experience

Customer experience is not just a marketing buzzword. It’s at the core of how small businesses around the world differentiate themselves from larger brands. Small businesses can create experiences that are more intimate and meaningful with their customers in ways that big businesses cannot.

That being said, utilizing technology to create those experiences is the secret weapon that truly enables small businesses to level the playing field.

Thryv helps business owners streamline and enhance how they engage with their customers as well as manage their businesses. As an end-to-end client experience platform, Thryv frees business owners from time-consuming paper trails, the burden of chasing down payments and exhausting day-to-day business processes while providing a reliable support system along the way.

Thryv achieves this by offering easy-to-use software solutions that allow business owners to reach more potential customers and strengthen communication with current clients, all while staying organized, controlling their reputation and getting paid faster.

After surveying some of the over 40,000 small businesses using Thryv, we were able to pinpoint their biggest struggles: time-consuming workarounds and the rules and procedures they had put in place to help optimize their profitability. What we found was that service-based small business owners were willing to accept credit card payments online, but only up to a specific dollar amount for cost reasons. On higher ticket items, they would ask for a paper check to save money on credit card transaction fees.

They hated the manual work involved to manage checks and deposit them, not to mention the delays in receiving funds. We saw that not only did small business owners loathe the hidden fees— most couldn't accurately or confidently tell us their current rates. And their employees were forced to remember when to offer credit card payment as an option and when not to. Or remember to add a fee to transactions to cover the processing costs. We quickly saw that the final experience for their customers was poor, and we needed to break through the noise to build a solution.

Thryv's mission is to provide an easy way for small business owners to continuously modernize and provide an exceptional customer experience. With the introduction of the ThryvPay payment processor and freemium app in the past year, small businesses are now able to participate in contactless payment using a payment processor designed with them in mind.

Digital Transformation & Operational Excellence Industry Awards 2021

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About the Awards

The Digital Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding achievements through the application of Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs. Click here to view the Press Release.

The winners will be announced at the Awards Ceremony at The Digital Transformation & Operational Excellence World Awards (DTOES) on Wednesday, December 15th, 2021, from 6:30 PM at Renaissance Orlando at SeaWorld®.

The Business Transformation & Operational Excellence Awards are open to all organizations, both private and public sector, across the globe, which have implemented Business Transformation, Digital Transformation, Operational Excellence & Innovation Excellence programs to deliver outstanding business results.

The Awards will be held in conjunction with the Business Transformation & Operational Excellence World Summit, BTOES 2021 on December 15, 2021, at the Renaissance Orlando at SeaWorld®. Click to access the agenda, view the current speakers, and watch the highlights video from last year.

Speakers

Agenda

Highlight Video

BTOES.com

The issues in this article are just one of topic areas that are going to be discussed at the Business Transformation & Operational Excellence World Summit & Industry

BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives.

With over 150 speakers, over 100 sessions, 12 Keynotes, 9 Track Themes, 5 parallel tracks, 60+ track sessions, 50 roundtable discussions, 20 Interactive Workshops, 6 Thought Leader Panels, 5 Leaders Boardrooms, 5 co-located events, the Industry Awards Program, Site Visits, 20+ hours of social networking including 2 gala cocktail parties, dinners, numerous group activities, this is the ultimate event to benchmark, network and drive Operational Excellence to the next level.

Quick Links

Speakers

Agenda

BTOES Awards

There is a strong focus on Cultural Transformation, Customer Delight, Sustaining an Operational Excellence program, Need for end-to-end Business Transformation, Keeping up with new technologies/impact of digitalization and Leadership Buy-in & Understanding. We dedicated two tracks to advanced technologies, such as AI, Machine Learning, RPA, Predictive Analytics, Blockchain, Cloud infrastructure etc.

The agenda is designed to encourage active meaningful conversations through all day enhanced networking and interaction opportunities

For more information please email info@proqis.com