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Charlotte Kelly
By
January 29, 2018

Devender Malhotra, Operational Excellence Deployment Leader of the Year 2017

Panel Discussion discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. Devender Malhotra, Operational Excellence Deployment Leader of the Year

"Thinking on my experience the past two years, I can think of one of my 4 main points to succeed in driving Customer Centricity in an Operational Excellence Project:  Don't treat a project as a process initiative, think of it as a Change Management initiative."

The Business Transformation & Operational Excellence Awards have been established to showcase globally the most outstanding organisational achievements through the application of Operational Excellence programs.  

The focus of this elite awards program is to demonstrate to the global business community the real results, which organisations achieve through the successful implementation of Operational Excellence. The Business Transformation & Operational Excellence Awards, organized by Proqis announced Devender Malhotra, Vice President and Chief Quality officer, Wipro Limited   (www.wipro.com), as the winner of the 2017 Operational Excellence Deployment Leader of The Year Award.  In light of our recent announcement of the 2018 Awards shortlist, we're sharing Devender's comments on his win:

"As deployment leader for customer centricity, we continue to strive the customer success and strengthen our delivery processes for flawless execution.

Last year’s Business Transformation & Operational Excellence World Summit & Industry Awards (learn more here) provided incredible additional insights for me to implement some new initiatives. This year we are looking at going beyond customer satisfaction and looking at various digital initiatives for operational excellence.

We have started deploying BoTs and Robos have become integral part of our delivery. Digital is going to be the future, and a Digital mindset is required for business transformation. With this in mind, we are working on implementing a number of competency initiatives within our organization for driving Digital culture. I am pleased to say I am thoroughly looking forward to participating in future sessions, and sharing our experiences.. "

Take a look at the panel discussion from the 2017 Business Transformation & Operational Excellence Awards below, and if you'd like to learn more about any of last year's Operational Excellence projects, you can download the winning case studies here!

WATCH THE 2017 AWARD WINNERS PANEL DISCUSSION NOW

 

Panel Discussion from the Business Transformation & Operational Excellence Awards
This video session covers a 45 minute discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. 

All the best,

Charlotte Kelly,
BTOES Insights


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Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
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  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
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Proqis Digital Virtual Conference Series

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Proqis Digital Virtual Conference Series

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Delivered by Progressive Thought-Leaders

 

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Proqis Digital Virtual Conference Series

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Delivered by Progressive Thought-Leaders

 

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The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120