BTOES ARTICLE: What makes Google, GOOGLE?
My last day at Google!
I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...
A decade after the dot com bubble burst and just a little while after the announcement of ...
Last week, I was at a conference in Dublin and one of the participants was articulating ho...
Two interesting contact center experiences in the last few weeks made me choose this topic...
Customer experience mapping and customer service employee lifecycle mapping are two areas ...
Gone are the days when customer service was viewed as an overhead and a non-value add cost...
How many times, have you sat in a business review where someone was presenting how well a ...
There are hundreds of books and thousands of articles written on customer service culture ...
I knew that the evening was going to be slow with my wife visiting her cousin for a couple...
Indo-Chinese cuisine. Over the last two decades, the Indian community across the globe has...
An early entrepreneur in social media, Bala is a strategic customer service leader with a ...
I am a frequent visitor to Singapore but for this time around, it was just a 45 minutes tr...
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Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ...
Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ...
Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ...
Read this article about Cisco, one of our finalists, in the category Best Achievement of Operational Excellence in Internet, Education, Media & ...