Charlotte Kelly
June 14, 2017

11 learnings from the Business Transformation & Operational Excellence Awards - IBM, Sanofi, Phillips and More

Panel Discussion from the Business Transformation & Operational Excellence Awards
This video session covers a 45 minute discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. 




On Day 2 of the Business Transformation & Operational Excellence World Summit, we heard from representatives of each Operational Excellence Award Winner to learn more about their project, awards entry and Operational Excellence outcomes. I've compiled the key learnings from each award winner on their entry below, or you can watch the full session here!

#1 - Brian Cook, Philips Lighting, Platinum Award Winners for an Operational Excellence Project:

"It boils down to your #1 priority - in our case, we have a heavily matrixed environment - a business and market entity that works together. Whoever your stakeholders, board of directors, supervisors - you always rely on alignment at the top, and that's not always easy"

#2 - Morgan Porter, Mentis Neuro Health, Winners of the Digital Transformation Category:

"Our key 3 priorities firstly, a cross-functional team - bringing in nurses, doctors and plugging them straight into the machine. Our second priority was to start simple, with a minimal project, and add complexity as the team members grew accustomed to the software. Thirdly, we redesigned our roadmap - instead of one long project, we set short goals - first 90 days build the product, second we enhance it, and so on - it adds satisfaction.

#3 - Kerry Williams, Singapore Telecoms, Innovation Project Award Co-Winners:

"We are a traditional Operational Excellence team, our company views us as focusing on process - however, this project allowed us to change our stance to bring about innovation, as well as meaningful financial results. We've gone from being 'process' people, to integrating with innovation in front of the entire company"

Panel Discussion discussion between the Awards winners from the Business Transformation & Operational Excellence World Summit, including IBM, Sanofi, Philips, Wipro, and many more. Devender Malhotra, Operational Excellence Deployment Leader of the Year

#4 - Devender Malhotra, Operational Excellence Deployment Leader of the Year, Wipro

"Thinking on my experience the past two years, I can think of one of my 4 main points to succeed in driving Customer Centricity in an Operational Excellence Project:  Don't treat a project as a process initiative, think of it as a Change Management initiative."


#5 - Michael Caesar, University Health Network, Award Winners for Operational Excellence in Healthcare

"Our project improved culture across the board to make improvements for the patient - I think what we are most proud of is changing the conversation in our organization. We changed the conversation around targets, how executives should be leading, and how data can help our team/understand our own problems and tell stories."


#6 - Somendra Jayaram, Cognizant, Award Winners for Operational Excellence and Value Creation

"Our entry focused on re-imagining value-stream mapping. We knew that this process was old wine, and we needed a new bottle. We sought to make these maps an end in themselves, not just a means to an end."


Award Winning Operational Excellence in Manufacturing examples case study

#7 - David King, Sanofi, Platinum Awards Winner

"I think what sets us apart is the 'Big Opportunity'. This started with one worker, one idea, two years ago - two years later we're 5,000 people strong across five continents, using social movement to maintain our projects. This is all about moving from 'I have to', to a culture of 'I want to'."


#8 - Barry Mitchell, IBM, Technology & Communications Winners

"[Cognitive Watson] is all about changing the way that work gets done. As we build these solutions, we utilise 'design-thinking' - this user-centric view requires that we think about the workers that will be dealing with new software and automation, to ensure that it's them who benefit from what we can provide."




#9 - Blaine Taylor, NextEra Energy, Winners of the Culture Transformation Award

"From a cultural standpoint, it all starts with a commitment to Operational Excellence for each worker from Day 1. We run through the history of Operational Excellence for every new employee, and provide Lean Six Sigma training throughout the business. It starts with leadership - our CEO is a black belt!"

Leaders discuss their business excellence programs at the Business Transformation & Operational Excellence World Summit#10 - Hyleme George, Black & Veatch, Best Achievement in Oil & Gas, Power & Utilities

"I think the reason we won is the way that our excellence program crowdsources innovation - if you look at the history of our Business Excellence program, it started around 10 years ago with 2 dozen guys believing in a training program. We open up the program to all professionals, not just the leadership - this is why we have 2000 Operational Excellence qualified professionals worldwide."


#11  - Ricardo Estok, Johnson Controls, Winners of Operational Excellence in Manufacturing

"I have to say, we have ONE priority, and that is ONE way of Manufacturing. However, this was built using the voice of every single customer and professional within the company. Our managers champion the ONE way of manufacturing, and we celebrate all improvements - even when we find waste! If we find waste, we have an opportunity to improve."


There are some fantastic questions from attendees, and these comments above are just scratching the surface of the incredible insights offered by these award winners. Take a look, and if you'd like to learn more about any of their operational excellence projects, you can download the winning case studies here!



Discussion from the Business Transformation & Operational Excellence Awards Winners Panel, including IBM, Sanofi, Philips, Wipro, and many more.

All the best,

Charlotte Kelly,
BTOES Insights.

What is Operational Excellence?

The Business Transformation & Operational Excellence Industry Awards

The Largest Leadership-Level Business Transformation & Operational Excellence Event



Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
Access all 75 Award Finalist Entires
Subscribe to Business Transformation & Operational Excellence Insights Now
ATTENDEE - Proqis Digital Event Graphics-2
ATTENDEE - Proqis Digital Event Graphics (2)-1
ATTENDEE - Proqis Digital Event Graphics (1)-1

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Insights Article Continuous Improvement Process Management Business Excellence process excellence Process Optimization Process Improvement Award Finalist Case Study Digital Transformation Leadership Change Management Lean Enterprise Excellence Premium Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence Enterprise Architecture New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Culture Transformation Leadership Understanding & Buy-In Lack of/Need for Resources Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 RPA & Intelligent Automation Live Process Mining BTOES From Home Financial Services Cultural Transformation Customer Experience Excellence Process Automation Technology Healthcare iBPM Healthcare and Medical Devices Webinar Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Digital Process Automation Report Industry Digital Workplace Transformation Manufacturing Supply Chain Planning Robotic Process Automation (RPA) BPM Automation IT Infrastructure & Cloud Strategies Artificial Intelligence Business Process Management innovation execution AI Lean Manufacturing Oil & Gas Robotic Process Automation IT value creation Agility Business Speaker Article Systems Engineering RPAs Insurance Process Design Digital Speaker's Interview data management Intelligent Automation digital operations Six Sigma Awards thought leaders BTOES Presentation Slides Transformation Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview Solving Cash Flow with AI BTOES White Paper investment banking Analytics Insight BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Enterprise architecture as an enabler Hybrid Work Model Primary Measure of succes Relationship Management Sales business expansion revenue growth Adobe Sign Agile Transformation CoE Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Reduce your RPA TCO Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Effective Change Leaders HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Sustainability TechXLive The Document is Dead The New Era of Automation Automated Money Movement Banking & Financial Services Biopharmaceutical Blue Room Effect Building Your Future Workforce in Insurance Business Process Governance Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The Fully Automated Contact Center Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Business Analytics Business Growth Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Intelligent Document Processing Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Resilience SAP Sales Quota Team Work Telecommunications Text Mining Visually Displayed Work Culture master text analytics virtual resource management