Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Innovation and Strategy Execution are two key pillars of Operational Excellence. Below we have a list of key definitions, resources and award-winning case studies.
More and more, innovation is becoming a necessary component of all Operational Excellence-focused Organizations. As with Agile, Innovation and a solid strategy for encouraging it allows companies to continuously adapt and change, rather than stagnating in the mid-range alongside their competitors.
As per the definition of Operational Excellence, whereby employees are able to prevent errors/provide a solution at any stage in the business or productio process, cultivating a mindset of innovation in your organization is absolutely key to promoting this. Take a look below for our very best Innovation, Strategy and Business Excellence resources.
A successful culture of Innovation within any organization can lead to increased revenue, reduced operational costs, as well as a more positive company culture. This culture is key to developing leaders from within, and encouraging a company of thought-leaders and disruptors.
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Operational Excellence in Technology & Communications: IBM
IBM Global Business Services (GBS), in partnership with IBM Research global teams, has created a powerful end-to-end automation solution leveraging Watson technology. The infusion of cognitive solutions introduced various innovations that greatly helped to automate manual and repetitive activities to promote quality, efficiency, and productivity for enhanced business outcomes. Read the Article
To get an idea of the role of Innovation in Operational Excellence, take a look at our FREE 6 in 1 report series, 'Operational Excellence: Snapshots', featuring the thoughts of 150+ Operational Excellence Professionals, and targeting the most pressing issues in the ecosystem.
Award-Winning Case Studies
Download the free case studies now, or view the full list of award-winning Operational Excellence case studies, courtesy of the Business Transformation & Operational Excellence World Summit.