Award-Winning Case Studies in Operational Excellence

Award-Winning Case Study: Delphi

Entry: Best Project Achievement in Business Enabling Processes Enterprise Warranty Risk Reduction Process 

Delphi is a Fortune 500 company that supplies automotive components to the global Automotive and Truck Original Equipment Manufacturer (OEM) markets. Delphi Powertrain (PT) is the largest of five Divisions within Delphi, headquartered in Luxembourg, Europe. Delphi PT’s 2007 sales revenue was $5.7B split between three Product Business Units (PBU’s).

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Award-Winning Case Study: PACCAR

Project: Kenworth Paint Preparation Kaizen

PACCAR is a global technology leader whose principal businesses include the design, manufacture and distribution of high-quality commercial vehicles. It also provides financial services and information technology and distributes truck parts related to its principal business. PACCAR and its employees are firmly committed to strong, quality growth and are proud of producing 69 consecutive years of net profit.

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Award-Winning Case Study: United Airlines

Paper submitted by: Anil Nair and Tarundeep Suri

Customer Relations plays a critical role in recovering customers who perceive disservice during the travel value stream. Hence, when the customer complaints to customer relations about their experience, it is important they feel satisfied with their interaction with customer relations. To measure this satisfaction, a monthly customer survey was implemented in May 2007 to capture customer satisfaction before and after contacting customer relations.

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Award-Winning Case Studies: SONOCO

Entry: Nomination for Best Project Achievement in Supply Chain Management

Sonoco, founded in 1899, is today a $4B packaging company headquartered in Hartsville, SC, with a strong history of year over year EBIT improvement and dividend payouts to shareholders. One of the company’s core strategic drivers is to grow the top line via organic growth and key acquisitions. In 2005,

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Award-Winning Case Studies: Wipro

Entry: Nomination for Best Project in Customer Experience

In May 2007, Wipro was contracted to provide Order Management services to the client such as Order Entry into order management systems, ordering CPE and physical access lines with client’s suppliers and overall Order Management.

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Award-Winning Case Studies: Infosys

Entry:Best Achievement of Organizational Business Improvement in Transactional Services

Infosys BPO Ltd., a $ 250 Mn provider of business process services worldwide is a six year old subsidiary of Infosys Technologies Limited. Its 16300+ employees are involved in providing end-to-end business process outsourcing services to clients worldwide in multiple industry segments (verticals) - Banking & Capital Markets, Hitech & Discrete Manufacturing, Insurance, Healthcare & Life Sciences, Communication Service Providers and in Emerging Markets. 

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Award-Winning Case Studies: WNS

Entry: The Green Lean Sigma Project

WNS Global Services is a recognized leader in business process outsourcing (BPO). Established in 1996 as a fully owned subsidiary of British Airways, WNS is now a publicly listed company on NYSE. WNS is passionate about building a market leading company valued by clients, employees, business partners, investors and communities.

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Award-Winning Case Studies: CIBC

Entry: Best Project Achievement in Business Enabling Processes

Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institution with annual revenues of over $3.7 billion. CIBC Retail Markets provides a full range of products and services to almost 11 million personal, business and wealth management clients served through 1,058 retail branches, over 3,780 ABMs and 24/7 through online and telephone banking services.

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