View our schedule of industry leading free to attend virtual conferences.
Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge
from our industry leading virtual conferences.
The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free.
Use code: BFH1120
Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
Award-Winning Case Study: CIBC
Entry: Best Project Achievement in Business Enabling Processes
About CIBC
Canadian Imperial Bank of Commerce (CIBC) is a leading North American financial institution with annual revenues of over $3.7 billion. CIBC Retail Markets provides a full range of products and services to almost 11 million personal, business and wealth management clients served through 1,058 retail branches, over 3,780 ABMs and 24/7 through online and telephone banking services.
Through application of the Lean Six Sigma (LSS) methodology to its Debit Card Fraud Prevention processes over a 6 month period, CIBC achieved the following major improvements:
• End-to-end lead time from alert to completion reduced by over 80%
• Average losses per incident reduced by more than 45%
• Implemented changes to reduce debit card fraud losses by more than $7 million*
• Identified other opportunities for additional savings estimated at $10 million* as result of proposed technology enhancements
Being a hero is all about creating value for others. Please invite up to 5 people in your network to attend this premier virtual conference, and they will receive an invitation to attend.
If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network.
BTOES Insights is created in partnership with BTOES17, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES17, click here.