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Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences.
Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

Delivered by Progressive Thought-Leaders

 

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BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free.
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Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
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The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Intelligent Document Processing - Nividous

Webinar

January 13th, 2022
1:00 PM - 2:00 PM ET

Getting started with Intelligent Automation - Nividous

Webinar

January 27th, 2022
1:00 PM - 2:00 PM ET

The world's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

The Europe's leading iBPM online event

Virtual Conference

February 22-25, 2022

The world's leading Supply Chain industry online event

Virtual Conference

March 1-3, 2022

The world's leading Enterprise Architecture online event

Virtual Conference

November 16-18, 2021

The world's leading Digital Workplace Transformation Industry online event

Virtual Conference

March 29-31, 2022

The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Join the largest Conference and Award program of the Business Transformation & Digital Transformation ecosystem.

Virtual & In-Person,
Renaissance Orlando at SeaWorld®

Dec 13-17, 2021

Sponsorship Brouchure

Guide To In-Person Sponsorship & Exhibitor Opportunities

World's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

Award-Winning Case Study: United Airlines

Paper submitted by: Anil Nair and Tarundeep Suri

Business Case:
Customer Relations plays a critical role in recovering customers who perceive disservice during the travel value stream. Hence, when the customer complaints to customer relations about their experience, it is important they feel satisfied with their interaction with customer relations. To measure this satisfaction, a monthly customer survey was implemented in May 2007 to capture customer satisfaction before and after contacting customer relations. The results from this survey for May-Aug 2007 indicated that our customers’ satisfaction with customer relations process was below the goal. Based on additional data available and direct customer feedback (VOC) to senior company officers, it was determined that our offshore contact center (hereby referred to as OFCC), which handles majority of the customer complaints, was causing significant customer dissatisfaction. 

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Operational Excellence Award Winning Case Study: United Airlines on BTOES Insights Now

BTOES Insights is created in partnership with BTOES17, the largest-scale leadership level event in the Business Transformation & Operational Excellence industry. To learn more about BTOES17, click here.