Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Tools like RAPID can help business and organization leaders and managers identify the activities that must occur in order for a decision to be made well.
RAPID is a decision-making tool designed to help leaders get questions answered, and provide solid conclusions to discussions. This is done by mapping out every stage of the decision making proccess and identifying what is required for a final decision to be made, and made well.
Whilst the RAPID Acronym does note actually provide the correct order for the process, the letters in the name help to remember the following:
One of the biggest keys in decision making is understanding who is responsible for each part of the decision. When dealing with a large decision that features many moving parts, the numerous people likely included in the process can cause confusion. This is one of the key benefits of the RAPID decision making tool - assigning responsibility, decreasing confusion.
The RAPID decision making process helps people to think more deeply about how decisions should be made. With this in mind, the tool helps to provide real accountability to the appropriate people, setting useful boundaries whilst also allowing power to be shared. In turn, involving the right people, and taking others out of the loop, saves time on important decision making.
US Synthetic has successfully embedded CI in their organization for years now. In this session, hear how they are executing their strategy and making their values come to life every day by having the entire business focus on continuous improvement. Eric will discuss how they: