--- title: "BTOES EXCLUSIVE SLIDE DECK: Building a High Reliability Culture in Healthcare" description: Building a High Reliability Culture in Healthcare by Dr. David Grazman. 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[BTOES EXCLUSIVE SLIDE DECK: Building a High Reliability Culture in Healthcare](https://insights.btoes.com/operational-excellence/building-a-high-reliability-culture-in-healthcare-0-0)   [Premium](https://insights.btoes.com/topic/premium) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Leadership](https://insights.btoes.com/topic/leadership) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Healthcare and Medical Devices](https://insights.btoes.com/topic/healthcare-and-medical-devices) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Execution Excellence](https://insights.btoes.com/topic/execution-excellence) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [process excellence](https://insights.btoes.com/topic/process-excellence) [BTOES HEALTH](https://insights.btoes.com/topic/btoes-health)  ![Building a High Reliability Culture in Healthcare](https://insights.btoes.com/hs-fs/hubfs/Grazman.png?width=1952&name=Grazman.png) **[What are High Reliability Organizations?](https://insights.btoes.com/resources/what-are-high-reliability-organizations)** Courtesy of ***Joint Commission Center for Transforming Haelthcare***, **'Building a High Reliability Culture in Healthcare'** offers the following exceptional takeaways: - High Reliability in Health Care: What does it look and feel like? - The Virtuous Cycle of a Positive Safety Culture - The Current State of Process Improvement in Health Care - Why Best Practices are No Longer Best Practice - Assessing a Hospital’s Readiness for a High Reliability Journey [![Building a High Reliability Culture in Healthcare](https://insights.btoes.com/hs-fs/hubfs/CTA%20Grazman.png?width=425&name=CTA%20Grazman.png)](https://insights.btoes.com/business-transformation-operational-excellence/building-a-high-reliability-culture-in-healthcare-1)   **About Joint Commission Center for Transforming Healthcare** Created in 2008, the Joint Commission Center for Transforming Healthcare aims to solve health care’s most critical safety and quality problems. The Center’s participants–some of the nation’s leading hospitals and health systems – use a systematic approach to analyze specific breakdowns in care and discover their underlying causes to develop targeted solutions that solve these complex problems. In keeping with its objective to transform health care into a high reliability industry, The Joint Commission shares these proven effective solutions with the nearly 21,000 health care organizations it accredits and certifies. Hospitals have made significant advances in quality–even better results are now achievable. Hospitals and The Joint Commission are working together to improve systems and processes of care. Download this slide deck to see Dr. David Grazman discuss their journey and **Building a High Reliability Culture in Healthcare.**   **About the Author** ![David Grazman: Building a High Reliability Culture in Healthcare](https://insights.btoes.com/hs-fs/hubfs/David%20Grazman.jpeg?width=211&name=David%20Grazman.jpeg) Dr. David Grazman joined the **Center for Transforming Healthcare leadership team** in 2016 to oversee business development of the Center’s High Reliability offerings including Robust Process Improvement® (RPI) training for health care organizations and providers, focused on creating sustainable solutions to some of health care’s most critical quality and safety problems. His expertise will help advance the Center’s initiatives to help the nation’s leading hospitals and health systems build and strengthen their systems and structures to transform into high reliability organizations, providing health care that is consistently excellent and safe.In addition to holding previous roles within Joint Commission Resources and Joint Commission International, Dr. Grazman has also held a variety of leadership and consulting positions with internationally-known healthcare organizations, such as Tele Tracking Technologies and The Advisory Board Company, where he was responsible for the sales, delivery and management of strategic and clinical operational consulting engagements for hospital and health system clients. In addition, he is the former executive director of Heartland Health Outreach, Inc., a Federally Qualified Health Center that delivers medical, dental, mental health and substance abuse services to Chicago’s homeless population. Dr. Grazman received his doctorate in business administration from the University of Minnesota, a master’s degree in public policy from Harvard University’s Kennedy School of Government and a bachelor’s degree in political science from the University of Missouri. He is currently certified as a Yellow Belt.   ***These slides were first presented at the Business Transformation and Operational Excellence World Summit ([BTOES](http://btoes.com/)). To learn more, please visit [btoes.com](http://btoes.com/).*** ***[Read more: What is the Role of Leadership in High Reliability Transformation?](https://insights.btoes.com/btoes17-slides/engaging-leadership-in-operational-excellence-programs-0-0)*** [***Read More: Our Journey Toward a High Reliability Organization with the Patient Experience an Importance Focus***](https://insights.btoes.com/btoes17-slides/engaging-leadership-in-operational-excellence-programs-0-0-0-0-0-0-0-0-0-0-1-0-0-0-0?hs_preview=QlXdnrJl-6099347473) ## **Business Transformation & Operational Excellence World Summit & Industry Awards [(BTOES19](http://btoes.com/?utm_campaign=BTOES19%20ALL&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9gOfrXMuW54PiVuK3kq5k6C5gahnMuG6q_HoJuuBt4VhHLKa5jtYThteO89SWugubnCFGJ))** ## **March 18-22, 2019** ## **Loews Portofino Bay Hotel at Universal Orlando Resort®** **Quick Links** **[BTOES19 Event Site](http://btoes.com/?utm_campaign=BTOES19%20ALL&utm_source=hs_email&utm_medium=email&_hsenc=p2ANqtz-9gOfrXMuW54PiVuK3kq5k6C5gahnMuG6q_HoJuuBt4VhHLKa5jtYThteO89SWugubnCFGJ)** **[BTOES18 Highlights Video](http://btoes.com/about)** **BTOES19 is** **the industry’s biggest and best, senior-level, cross-industry Operational Excellence event**. **BTOES is focused on the key trends and pressing issues that matter:** - Cultural Transformation - Leadership - Operational Excellence - Business Transformation - Digital Transformation & Adapting to Advanced Technologies - Strategy Execution - Innovation Excellence - Customer Experience Excellence - Agility - Process Optimization **[Please visit BTOES19](http://btoes.com/)** Be sure to connect with our CEO on LinkedIn for exclusive updates  **[Follow Vijay Bajaj on LinkedIn](https://www.linkedin.com/in/vijaybajaj1/)** [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) 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