--- title: The Operational Excellence Dictionary - Key Principles and Definitions description: Our Operational Excellence Dictionary, featuring key principles, industries and resources. Read the main principles of Operational Excellence including resource --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. 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[View All Courses Now](https://insights.proqistraininginstitute.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) # Operational Excellence Definitions Our Operational Excellence Dictionary, featuring key principles, industries and resources. ## **The Global State of Operational Excellence: Critical Challenges & Future Trends** 130 pages of the most comprehensive study of critical challenges and future trends within Operational Excellence. ## [![RESEARCH REPORT 20212022](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%2020212022.png?width=282&name=RESEARCH%20REPORT%2020212022.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)   # ![A-Z Of the Main Principles of Operational Excellence](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-09-11%2021.32.23.png?width=810&name=Screenshot%202017-09-11%2021.32.23.png "A-Z Of the Main Principles of Operational Excellence") Welcome to our A-Z of the main guiding principles of Operational Excellence. Click a link below for a full description of the principle/definition. If you'd like to submit a definition of your own, please click [**here**](https://insights.btoes.com/operational-excellence-insights/form/contribute-to-btoes-insights).   **[Agile & Agility](https://insights.btoes.com/resources/operational-excellence-agility-and-agile)**   What's the difference between **Agile** and **Agility?** Our contributor **Andrew S. McCune** states the following: **"What do these two words mean?** A quick check in on the definition of these words. **agile**, adjective, English: 1. **marked by ready ability to move with quick easy grace** \ 2. **having a quick resourceful and adaptable character**, \ **agility**, noun, English: 1. **the quality or state of being agile, nimbleness, dexterity**. \ **[Read more about Agile vs. Agility in Operational Excellence](https://insights.btoes.com/resources/operational-excellence-agility-and-agile)** ## [Business Intelligence](https://insights.btoes.com/resources/what-is-business-intelligence-definition-introduction) Business Intelligence, or BI, refers to technologies, applications and practices for the collection, integration, analysis, and presentation of business information, with the intention of supporting **Better Decision Making.** [**Read more about Business Intelligence and Operational Excellence**](https://insights.btoes.com/resources/what-is-business-intelligence-definition-introduction) ## [Change Management](https://insights.btoes.com/resources/what-is-change-management-an-introduction) **Change Management** (CM) refers to any approach to transitioning individuals, teams, and organizations using methods intended to re-direct the use of resources, business process, budget allocations, or other modes of operation that significantly reshape a company or organization. More and more, these processes are being integrated into achieving the goal of embedding a Culture of Operational Excellence within organizations, and are understood as a cornerstone of the **[Continuous Improvement journey.](https://insights.btoes.com/business-transformation-operational-excellence/article-continuous-improvement-high-tech-or-high-touch)**   **[Read more about Change Management as an Operational Excellence Principle](https://insights.btoes.com/resources/what-is-change-management-an-introduction)**   ## [Customer Experience Excellence](https://insights.btoes.com/business-transformation-operational-excellence/what-is-customer-experience-excellence) For companies practising Operational Excellence, there is a [**fine line to walk between streamlining to maximise efficiency, and quality of the product/service**](https://insights.btoes.com/risks-robotic-process-automation-pragmatic-solution-or-dangerous-illusion) - **a key example of this would be in the case of areas such as [Customer Experience.](https://insights.btoes.com/business-transformation-operational-excellence/what-lies-beneath-empowering-customer-experience-with-your-portal-and-apps)**  Simply put, the 'Customer Experience' marks the product of an interaction between an **organization** and a **customer** over the duration of their relationship. [**Read more about Customer Experience & Operational Excellence Principles**](https://insights.btoes.com/business-transformation-operational-excellence/what-is-customer-experience-excellence) # ![Operational Excellence principles & definitions](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202016-11-30%2021.44.10.png?width=1024&name=Screenshot%202016-11-30%2021.44.10.png "Operational Excellence principles & definitions") ## [Culture Transformation in Operational Excellence](https://insights.btoes.com/resources/operational-excellence-and-company-culture-transformation) **[Corporate culture](https://insights.btoes.com/business-transformation-opex-insights/article/how-to-create-a-culture-to-sustain-5s)** is the collection of **values, visions, missions, and day-to-day aspects of communication and operational goals** that create the atmosphere that permeates and determines how employees work in their organization. **[Read more about the Operational Excellence Principle of Culture Transformation](https://insights.btoes.com/resources/operational-excellence-and-company-culture-transformation)C** ## [Gemba: Definitions and tools](https://insights.btoes.com/resources/what-is-going-to-gemba-lean-kaizen-definition-introduction) ***Gemba*** (現場, also spelt less commonly as ***genba***) is a japanese term meaning "the real place." Japanese police could refer to a crime scene as *gemba,* and TV reporters often refer to themselves as reporting live from *gemba.*  **[Read more about the Gemba Principles](https://insights.btoes.com/resources/what-is-going-to-gemba-lean-kaizen-definition-introduction)**   ## [Hoshin Planning](https://insights.btoes.com/lean-resources/what-is-hoshin-kanri-hoshin-planning-and-policy) Hoshin Kanri, also known as Policy Deployment, is another aspect of Lean that is designed to ensure the **strategic goals of a business are driving progress and action - at every level.**   [**Read more about Hoshin Planning & Hoshin Kanri**](https://insights.btoes.com/lean-resources/what-is-hoshin-kanri-hoshin-planning-and-policy) ## [Innovation Excellence](https://insights.btoes.com/resources/operational-innovation-excellence-strategy-execution) More and more, innovation is becoming a **necessary component of all Operational Excellence-focused Organizations.** As with Agile, Innovation and a solid strategy for encouraging it allows companies to continuously adapt and change, rather than stagnating in the mid-range alongside their competitors. [**Read more about Innovation Excellence**](https://insights.btoes.com/resources/operational-innovation-excellence-strategy-execution)   ## [**Jidoka & Operational Excellence**](https://insights.btoes.com/lean-resources/what-is-jidoka-toyota-production-system) The Toyota Production system was a major precursor of **Lean Manufacturing,** founded on two conceptual pillars: '**Just-in-time'** and **'Jidoka'**. Jidoka, otherwise known as  Automation with a Human Touch, was first built off the approach created by the founder of Toyota, Sakichi Toyoda and his son, Kiichiro Toyoda. **[Full definition of Jidoka](https://insights.btoes.com/lean-resources/what-is-jidoka-toyota-production-system)** **![Kaizen as a key principle of Operational Excellence](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-09-11%2021.59.47.png?width=1024&name=Screenshot%202017-09-11%2021.59.47.png "Kaizen as a key principle of Operational Excellence")** ## [**Kaizen in Operational Excellence**](https://insights.btoes.com/resources/what-is-kaizen-definition-lean-principles) One of the most important tenets of kaizen is that [big results come from many small changes accumulated over time](https://uk.kaizen.com/consulting/process-improvement-lean-project.html). Continuous, incremental changes that take at every level from the shop floor to the c-level are credited for the success of Kaizen 'events'. ***READ MORE: [Our Top 10 Kaizen Books](https://insights.btoes.com/business-transformation-opex/lists/the-best-10-kaizen-books)***  **[Read more about Kaizen as an Operational Excellence Principle](https://insights.btoes.com/resources/what-is-kaizen-definition-lean-principles)**   ## [**Lean**](https://insights.btoes.com/resources/what-is-lean-definition-tools-and-examples) **Whilst there is no single definition of Lean Methodology, there are a number of key tools, concepts and principles that can round out our view of Lean process, production and thinking:** - [**Lean Six Sigma Certifications**](https://insights.btoes.com/lean-resources/which-lean-six-sigma-operational-excellence-program-should-i-choose) - [**Lean Healthcare Resources**](https://insights.btoes.com/resources/lean-operational-excellence-healthcare-case-studies-resources-examples) - [**Lean Manufacturing**](https://insights.btoes.com/resources/lean-manufacturing-principles-lean-tools-introduction-examples) - [**Lean Product Development**](https://insights.btoes.com/resources/lean-production-and-product-development) - **[What is Lean Six Sigma?](https://insights.btoes.com/resources/what-is-lean-six-sigma-an-introduction)**   ## [**Operational Excellence**](https://insights.btoes.com/resources/what-is-operational-excellence-an-introduction) **At heart, Operational Excellence** is an element of organizational leadership that stresses the application of a numerous methodologies and tools, with a focus on the sustainable improvement of outstanding performance metrics. Much of this management philosophy is based on earlier continuous improvement methodologies, such as **Lean, Six Sigma**, and the combined methodology of **[Lean Six Sigma](https://insights.btoes.com/business-transformation-opex/lists/top-books-on-lean-six-sigma)**. The focus of Operational Excellence goes beyond the traditional event-based model of improvement, toward a **[long-term change in organizational culture](https://insights.btoes.com/long-article-what-can-organization-leaders-do-to-create-manage-culture-change)**. **[Read more about the core principles of Operational Excellence](https://insights.btoes.com/resources/what-is-operational-excellence-an-introduction)** **![Our Main Principles of Operational Excellence ](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-09-11%2022.04.31.png?width=1024&name=Screenshot%202017-09-11%2022.04.31.png "Our Main Principles of Operational Excellence ")**   ## [**Performance Excellence**](https://insights.btoes.com/resources/what-is-performance-excellence-criteria-baldrige) According to the 'Baldridge Glossary' (2002) “the term ‘performance excellence’ refers to an integrated approach to organizational performance management that results in the three following outcomes: **1. Delivery of ever-improving value, to customers and stakeholders, that contribute directly  to organizational sustainability;** **2. Improvement of overall organizational effectiveness and capabilities** **3. Organizational and personal learning.** [**Read more about Performance Excellence in Operational Excellence**](https://insights.btoes.com/resources/what-is-performance-excellence-criteria-baldrige)   ## [Process Architecture: Definitions and Examples](https://insights.btoes.com/resources/what-is-process-architecture-modeling-and-mapping) Process Architecture is essentially a commonly understood, **shared view of all the business processes that an organization may carry out** in order to deliver a product or service to their customers and clients. As business capabilities expand and demands change, processes can become overly complex, garbled or disorganized as they are re-jigged and edited - the nature of a **strong process architecture is to ensure these processes remain at their optimal state.** [**Read more about Process Architecture & Operational Excellence**](https://insights.btoes.com/resources/what-is-process-architecture-modeling-and-mapping)   ## [Process Excellence vs. Operational Excellence](https://insights.btoes.com/resources/what-is-process-excellence-difference-operational-excellence) Process Excellence is often confused with Operational Excellence - in fact, many online sources will conflate the two to the point that finding a seperate definition for Process Excellence can sometimes seem impossible. However, Process Excellence, as the name suggests, can be defined as focusing more heavily on the **analytical, strategic aspects of Operational Excellence.** [***ARTICLE: What will Process Excellence look like in 2025?***](https://insights.btoes.com/business-transformation-operational-excellence/article-what-will-process-excellence-look-like-in-2025) **[Read more about Process Excellence](https://insights.btoes.com/resources/what-is-process-excellence-difference-operational-excellence)**   ## [RAPID Decision Making](https://insights.btoes.com/lean-resources/what-is-rapid-decision-making-tool) RAPID is a decision-making tool designed to help **leaders get questions answered, and provide solid conclusions to discussions.** This is done by mapping out every stage of the decision making proccess and identifying what is required for a final decision to be made, and made well. **[Read more about RAPID](https://insights.btoes.com/lean-resources/what-is-rapid-decision-making-tool)** **![Operational Excellence Decision Making Principles](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-09-11%2022.10.31.png?width=810&name=Screenshot%202017-09-11%2022.10.31.png "Operational Excellence Decision Making Principles")**   ## [**Robotic Process Automation**](https://insights.btoes.com/resources/what-is-robotic-process-automation-examples-and-definitions) Robotic Process Automation is transforming how companies maximise their efficiency across all industries. **Using AI robots and software, businesses are able to replicate the behaviours of a human worker with a near 0% defect rate**. However, for companies practising Operational Excellence, there is a **[fine line to walk between streamlining to maximise efficiency, and quality of the product/service](https://insights.btoes.com/risks-robotic-process-automation-pragmatic-solution-or-dangerous-illusion)** - for example,  in the case of areas such as[Customer Experience](https://insights.btoes.com/business-transformation-operational-excellence/what-lies-beneath-empowering-customer-experience-with-your-portal-and-apps) [**Read more about Robotic Process Automation**](https://insights.btoes.com/resources/what-is-robotic-process-automation-examples-and-definitions) # Operational Excellence Articles on BTOES Insights [![BTOES AWARDS LONG Graphic](https://insights.btoes.com/hs-fs/hubfs/BTOES%20AWARDS%20LONG%20-%20NO%20DATE%20(1).png?width=1920&name=BTOES%20AWARDS%20LONG%20-%20NO%20DATE%20(1).png "BTOES AWARDS LONG Graphic")](https://btoesawards.com/) [![1-51](https://insights.btoes.com/hs-fs/hubfs/1-51.png?width=1920&name=1-51.png "1-51")](https://btoes.com/) [![BTOES Awards Logo Base (5)-2](https://insights.btoes.com/hs-fs/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png?width=1200&name=BTOES%20Awards%20Logo%20Base%20(5)-2.png "BTOES Awards Logo Base (5)-2")](https://insights.btoes.com/operational-excellence-assembly) [![BTOES Awards Logo Base (4)-2](https://insights.btoes.com/hs-fs/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png?width=1200&name=BTOES%20Awards%20Logo%20Base%20(4)-2.png "BTOES Awards Logo Base (4)-2")](https://insights.btoes.com/business-transformation-assembly) [![GTW Conference](https://insights.btoes.com/hs-fs/hubfs/GTW%20Conference.png?width=741&name=GTW%20Conference.png "GTW Conference")](https://insights.btoes.com/virtual-conference-page) [![RESEARCH REPORT NO DATE](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%20NO%20DATE.png?width=1920&name=RESEARCH%20REPORT%20NO%20DATE.png "RESEARCH REPORT NO DATE")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![2-54](https://insights.btoes.com/hs-fs/hubfs/2-54.png?width=1920&name=2-54.png "2-54")](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Proqis Live Conferences](https://insights.btoes.com/hubfs/Proqis%20Live%20Conferences.png "Proqis Live Conferences")](http://proqis.com/events-forward-schedule) [![Untitled design-1](https://insights.btoes.com/hubfs/Untitled%20design-1.png "Untitled design-1")](https://insights.btoes.com/media-pack-form-page) [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. **[Submit an Article](https://insights.btoes.com/operational-excellence-insights/form/contribute-to-btoes-insights)** ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Be A Hero! 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