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The next stage in the automation of business processes, products and services, Robotic Process Automation is a new non-disruptive, code-free method of streamlining businesses.
Robotic process automation is designed to carry out tasks, processes and services in a way that is identical to a human being. The steps are carried out in exactly the same way, but through Artificial intelligence and repetitive programs, rather than human logic. In many ways, Robotic Process Automation is the 'next stage' to traditional Automation, which typically would involve IT professionals in the team running a code, requiring programming skills.
The goal of Robotic Automated Processes is for them to be 'trained' in a step by step process, rather than through running a particular script. This means these new automated processes can be dictated and used by any Business User, rather than just the IT team.
Infographic courtesy of AutomationEdge.com
Robotic Process Automation has a massive amount of potential in every industry - however, Financial Services, Healthcare & Insurance are a few in which it has the potential to make the greatest impact. See below for 15 examples of how Robotic Process Automation can be utilized.
Autonomics and multi-agent systems in healthcare allow for the growth and development of definable, repeatable, and rule-based processes. In this sense, Robotic process automation serves as a competitive advantage, not replacing humans in the care-giving/healthcare delivery process, but enabling them to focus on more personalized treatments, and higher-level research/processes.
Further to this is the introduction of robotics in Healthcare. A robot can be defined as any mechatronics device that is designed and functional in executing tasks which may be repetitive, unsafe, difficult or impossible for a human. Robots in healthcare may also be utilised if they are capable of executing tasks better, or more efficiently, than a human. Key focus areas for development and implementation of Robotics in the Healthcare industry include Precision Surgery, repetitive tasks such a blood sampling and heartrate monitoring, robotic assistance for those needing care, and even the development of Exoskeletons and further innovations.
IBM Global Business Services has created a powerful end to end robotic automation solution, leveraging Watson technology. This infusion of cognitive solutions and process automation has introduced various innovations that have created and developed on the ability to automate manual and repetitive activities, promoting quality, efficiency and productivity for enhanced patient experience outcomes. In essence, cognitive business solutions has delivered the following: