Framework Primer: Customer Experience
Emerging technology trends are driving businesses to Digital Transformation across industries. At the core of most Digital Transformation projects is the evolution of the Customer Experience, from a traditional linear process (with few touch points) to a continuous, circular process (with constant touch points).
This new approach to Customer Experience has been captured by many top-tier management consulting firms. In fact, this presentation will provide overviews for 2 such frameworks:
*Note the author of this document will receive your information entered to the right.
View our schedule of industry leading free to attend virtual conferences.
Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.
Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge
from our industry leading virtual conferences.
The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free.
Use code: BFH1120