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BTOES17 Session: Improving Operational Throughput to Provide an Excellent Customer Experience

Chuck DeBusk, Vice President, Performance & Process Improvement

To address recent healthcare requirements, a big focus now is on patient experience and how they perceive the interaction with the hospital. In this presentation Chuck will discuss how they are:

  • Addressing patient experience to ensure that patients not only receive the best care but are satisfied with the care
  • Evaluating the end to end patient and providing care process 
  • How operational excellence helps the future patient experience
Improving Operational Throughput to Provide an Excellent Customer Experience


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