Subscribe
Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023

How to Build Safe AV Applications from Large Datasets

Webinar

January 12, 2023

How to Prioritize Quality while Scaling your AI and Automation Initiatives

Webinar

January 19, 2023

RPA & Intelligent Automation Live

Virtual Event

March 14-16, 2023

Business Transformation & Operational Excellence Summit in Financial Services Live

Virtual Event

March 21-23, 2023

Digital Workplace Transformation Live

Virtual Event

March 28-30, 2023

Process Mining Live

Virtual Event

April 4-6, 2023

Foundation for Value-driven Digital Transformation

Webinar

December 12, 2022

Last chance to meet July 2023 Consumer Duty regulation deadlines

Webinar

January 10, 2023

Ian Gotts
By
November 02, 2016

ARTICLE: What Will Process Excellence Look Like In 2025?

Screenshot 2016-11-02 19.44.28.png“We wanted flying cars and got 140 character tweets”

When people predict the future they always look at the technology and try and guess what it will look like.  But if we are looking at the future of Operational Excellence we need to look at what companies will be like – their business models, their resourcing approach, their customer base.  And it is the last item that is critical to think about when we look to the future.

So the real question is “How will the demand of customers change the way companies need to serve them?’.

Nexus of Forces

It is the enabling power of cloud, social, mobile and big data - the “Nexus of Forces” in Gartner-speak - that has transformed the power of the consumer or the corporate buyer. They have more immediate information, they are more demanding, and they are in a powerful negotiating position. And this is not a generational thing. This is buyers of all ages around the world.

They want it now, delivered in way they want it, at the lowest cost in the market…. Or they will churn.

And this same Nexus of Forces has sparked the “Digital Revolution” in companies. You can see examples of companies with completely new business models growing very rapidly and taking market share from the incumbents, because they are designed to service the new customer. Mark Andreesen said back in 2011 – “Software is eating the world”. That is the Digital Revolution.

Digital Revolution

What is clear is that the digital revolution will be as impactful as the industrial revolution.  Those companies that get “it” will be huge winners. Those that don’t will struggle to survive.  But what is “it?”   Companies need to understand that the digital revolution is not tweaking the current product/services, business model and operational processes to appease customers. Instead it is looking with fresh eyes and coming up with new business models that serve the new customer demands, and then cherry-picking elements of the legacy only where they are relevant.

Companies will win and lose.  But also employees will win or lose based on their ability to become digital natives. The real threat to low paid, manual workers are the 3 As – AI, automation and algorithms. Repetitive tasks can be done more accurately, quickly and cheaply by clever systems. And over time those jobs will be lost. The ex-CEO of McDonalds recently reported "It's cheaper to buy a $35,000 robotic arm than it is to hire an employee who is inefficient, making $15 an hour bagging French fries," But job will not just be in western countries with high wage costs.   Apple and Samsung supplier, Foxconn in China has reportedly replaced 60,000 factory workers with robots. One factory has "reduced employee strength from 110,000 to 50,000 thanks to the introduction of robots”.

Operational Excellence gets strategic

So where does this leave Operational Excellence and the process professional?  Now has never been a better time to be at the heart of business operations . It is a time when every company is (or should be) making the largest step change in history - unless of course you are old enough to have been in operations during the Industrial Revolution.

Operational excellence is a key skill that is required at a strategic level as companies rebuild themselves around the digital business agenda.  Firstly, to design the new operational business models and processes. But secondly to make sure that those processes are implemented as efficiently as possible. Digital businesses are forced to run on very thin margins and are extremely complex. So operational excellence is mandatory.

Interestingly the core tools and approach of operational excellence - designing business processes and implementing them using line of business apps (Salesforce, SAP, Oracle etc or BPM/workflow apps)  - has not changed dramatically. Except the tools and apps are in the cloud, sharable and are available at a far lower cost (or free).

A fictitious example: GM

What if cars were no longer owned by individuals.  Instead cars are all owned by 10 major corporations worldwide. They are available on-demand like Uber, except they are self driving. They are not an asset or a status symbol.  They are a service – like a bus.   Think – ZipCar meets Uber meets self-driving cars.

How does this change GM’s business model?  Are they one of the top operators? Do they simple sell or lease cars and the technology platform to an operator? Or do they become the self-driving traffic management platform – the AWS of cars?

 

View Ian's Contributor Profile

 
BTOE_Awards_Long_Ad.png


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.
300x3001c (1)
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
1-Sep-28-2022-02-53-22-62-PM
2-Sep-28-2022-02-53-39-31-PM
3-Sep-28-2022-02-53-48-05-PM
4-Sep-28-2022-02-53-56-24-PM
5-Sep-28-2022-02-54-13-55-PM
6-Sep-28-2022-02-54-25-48-PM
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Award Finalist Case Study Leadership Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Enterprise Architecture Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Insights Article RPA & Intelligent Automation Live BTOES From Home Financial Services Technology Customer Experience Excellence Process Mining Healthcare iBPM Healthcare and Medical Devices Process Automation Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Cultural Transformation Strategy Execution Business Challenges Webinar Digital Process Automation Report Industry Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Automation BPM Supply Chain Planning innovation execution AI Lean Manufacturing Oil & Gas Robotic Process Automation IT Artificial Intelligence value creation Agility Business Systems Engineering RPAs Insurance Process Design Speaker Article Digital data management Speaker's Interview digital operations Awards thought leaders BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Intelligent Automation Banking and Capital Markets Transformation Data Finance Professional Services Business Process Management Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview BTOES White Paper investment banking BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Analytics Insight Automotive and Transportation Banking Business Environment Digital Bank Hybrid Work Model Primary Measure of succes Sales Solving Cash Flow with AI business expansion revenue growth Adobe Sign Agile Transformation CoE Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Enterprise architecture as an enabler HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive The New Era of Automation Automated Money Movement Banking & Financial Services Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Reduce your RPA TCO Supply Chain Management Sustainable Growth The Document is Dead The Fully Automated Contact Center Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Building Your Future Workforce in Insurance Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Intelligent Document Processing Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Resilience SAP Sales Quota Team Work Telecommunications Text Mining Visually Displayed Work Culture master text analytics virtual resource management

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120