Courtesy of DC Government's Ernest Chrappah, below is a transcript of his speaking session on 'Going Digital To Enhance The Customer Experience' to ...
Take a look at our best definitions, learning resources & articles on Lean Six Sigma
Lean Six Sigma is the result of combining two widely-used Operational Excellence methodologies: Lean and Six Sigma. Lean Six Sigma firstly places emphasis on the use of Lean methodologies and tools to identify and remove waste and increase process velocity, then fortifies this with the use of Six Sigma methodologies and tools to identify and reduce (or ideally) remove process variation altogether.
"Intellectuals solve problems, geniuses prevent them"
- Albert Einstein
The DMAIC Process
DMAIC is an acronym for the five phases that make up the core of the Lean Six Sigma process:
What is DMAIC? - AskMe
Learn more about DMAIC with the American Society for Quality (ASQ)
Overviews & Introductions
New to Lean Six Sigma? - MoreSteam
What is Lean Six Sigma? - GoLeanSixSigma
The Lean Six Sigma Dictionary - ISixSigma
Introduction to Lean Six Sigma Methodology (36 min) - KYOCERA Document Solutions
The 5 Main Stages of the Lean Manager - Operationelle Excellence.tv
Bill Peterson: Lean Applied to Us - TEDxKnoxville