--- title: "THOUGHT LEADER: Christopher Govero, Hospital Sisters Health Systems-" description: Executive Director of Performance Improvement and Outpatient Services at Hospital Sisters Health System, Christopher will in the Leadership track at BTOES17 image: https://insights.btoes.com/hubfs/BTOES_promo_material/Speaker%20Cards/Christopher%20Govero.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - 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We asked him to share his thoughts on his presentation, 'Shifting the Culture with Employee Learning: Training your Employees in OpEx & Performance Improvement', and his expectations for the event.** **Tell us about your roles & responsibilities within your organization.** Lead all things Performance Improvement, Quality and Outpatient Services including Imaging, Lab, Respiratory, and Revenue Cycle.   **What are the critical challenges your presentation will address?** How data can help bridge the gap between front line staff colleagues and Executive Leadership to ensure engagement and improvement.   **After your presentation, what are you hoping the attendees will take away with them?** The importance of aligning metrics at the most senior level with metrics and actions the front line staff can impact.   **What have been the biggest developments in Operational Excellence in the last 12 months, within your organization?** Empowering the front line staff to be daily problem solvers and engaging them in the Strategic direction of the hospital. **How do you see Operational Excellence developing over the next 5-10 years within your organization?** Everyone will be empowered to solve problems and offer suggestions on what would best fit the needs of our patients.   **What 3 key learnings would you like to takeaway from this conference?** 1\. Listening to other industries improvements to take back to my organization. 2\. Understand the challenges other organizations are facing in OE. 3\. 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