Courtesy of Kaiser Permanente, 'Transitioning to Lean' offers an insight into how they transformed their whole strategic approach:
- What they decided to do,
- why they decided to do it,
- what outcomes they were looking for,
- and how they measured those outcomes.
About Kaiser Permanente
Kaiser Permanente is an American integrated managed care consortium that provides quality healthcare. It has had considerable benefits with operational excellence since they embarked on this journey several years ago, but how have they sustained this in the organization? Download this slide deck to see Geoffrey Gamble discuss their journey, and how they transformed their whole strategic approach to Lean, which achieved significant benefits for their organization.
About the Author
Geoffrey Gamble, Senior Consultant for Performance Improvement, Unit-Based Team Development, Employee Engagement & Culture Change of Kaiser Permanente, has nearly 30 years of experience in performance improvement and personal transformational technologies. Mr Gamble supports the work of transforming healthcare in the United States at Kaiser Permanente, initially as an Employee/Labor Relations Consultant in 2008, then Senior HR Consultant in 2010.
Since 2013, he has developed and lead Kaiser Permanente’s summer youth internship program in California’s Central Valley, training high-school-aged students and their company counterparts to implement innovative performance improvement projects that transform leadership engagement and care delivery though younger eyes and a fresh, new perspective in making a difference.
In his work, Geoffrey has consulted and engaged with several the leaders of US labor unions, including Service Employees International Union (SEIU), Office & Professional Employees International Union (OPEIU), and the California Nurses Association (CNA).
These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit btoes.com.
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