We are proud to offer our BTOES Insights community with access to the very best Award-Winning Case Studies of the Business Transformation & Operational Excellence Awards, 2017! You can learn more about the awards here. Click below for access to our Award-Winning entry for Best Achievement of Operational Excellence in Digital Transformation from Mentis Neuro Health.

Learn how healthcare rehabilitation leaders Mentis Neuro Health digitized their onboarding process in just 90 days, reducing their patient onboarding time by 90%.

Mentis Neuro Health is an organization delivering highly specialist neurological rehabilitation to patients in urgent need. In 90 days the team was able to digitize the patient onboarding process. As a direct result the clinicians are now able to offer treatment within 2-3 days, rather than 2-3 weeks and offering faster treatment has led to a 21% growth in patient numbers. 

Objectives

• Speed up patient on-boarding process that was taking 2-3 weeks
• Move suffering trauma patients from hospital beds to rehabilitation centers more quickly
• Minimize revenue lost to competitors due to delays
• Reduce the pressure on highly stretched specialist staff members
• Enable the organization scale while maintaining standards

Achievements

• Now serving 21% more patients across 5 sites
• Patient on-boarding process reduced by 90% in 90 days
• Freed up specialist physicians to do what they do best - delivering rehabilitation treatment
• Increased operational intelligence driven by insights into process efficiency
• Organization is running efficiently and ready to continue to grow

Enjoy!

All the best,

Charlotte Kelly
Editor
BTOES Insights