We are proud to offer our BTOES Insights community with access to the very best Award-Winning Case Studies of the Business Transformation & Operational Excellence Awards, 2017! You can learn more about the awards here. Click the images below for Access to the 2 Platinum Award-Winning entries.

Best Achievement of Operational Excellence in Pharmaceuticals & Life Sciences/Platinum Award for Organizational Excellence - Sanofi, 'Big Opportunity'.

Challenge: a substandard manufacturing quality culture that was a public health and a business liability

Answer: an unprecedented purpose-focused, employee-driven, global Operational Excellence activist movement

Achievements: complete turnaround of the corporate culture in 2 years. Massive quality improvement. Increased supply. Restored trust from Health Authorities. Savings above $250M.

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Best Achievement in Business Transformation / Platinum Award for Best Operational Excellence Project - Philips Lighting

Philips Lighting achieved the following advances over 18 months:

• Consistent delivery reliability exceeding 96% (up from 75%)
• Committed 4-week customer lead-times increased from 1% to 42% of Outdoor portfolio
• Agent NPS scores improved from -56 to +4
• Improvements replicated across over 50% of the Outdoor North America portfolio, impacting a projected $125m+ of annual revenue coverage

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Enjoy!

All the best,

Charlotte Kelly
Editor
BTOES Insights