--- title: "Leadership and Teams: Reversing the Vector of Accountability" description: Leadership Executives, when discussing their company culture often proudly profess, “We have to hold people accountable.” image: https://insights.btoes.com/hubfs/Screenshot%202017-12-12%2012.56.46.png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - [Home](https://insights.btoes.com) - [BTOES Annual Flagship Conference](https://btoes.com/home) - [BTOES Awards](https://btoesawards.com/) [![](https://insights.btoes.com/hubfs/BTOES%20top%20banner-1.png)](https://btoes.com/) [![](https://insights.btoes.com/hubfs/BTOES%20Awards%20top%20banner.png)](https://btoesawards.com/) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) [![Dan Markovitz](https://insights.btoes.com/hubfs/Blog/Contributors/Daniel_Markovitz.jpg)](https://insights.btoes.com/author/dan-markovitz) By [Dan Markovitz](https://insights.btoes.com/author/dan-markovitz) January 16, 2018 ## [Leadership and Teams: Reversing the Vector of Accountability](https://insights.btoes.com/leadership-and-teams-who-is-more-accountable)   [Leadership](https://insights.btoes.com/topic/leadership) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) # ![Leadership and team accountability](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-12-12%2012.56.46.png?width=671&name=Screenshot%202017-12-12%2012.56.46.png "Leadership and team accountability")Leadership Executives on their company culture often proudly profess, “We have to hold people accountable.” This phrase is surely one of the most overused—and frankly, insulting—additions to business jargon in recent years. Organizational leaders at all levels continually stress the importance of holding subordinates accountable. You can’t go a week without hearing some executive declaim that **workers must be held accountable if their companies are to execute** and perform well. In this view, the “vector of accountability” always points upwards, from the front lines to leadership.  ![Leadership getting accountability with your team](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-12-12%2012.51.15.png?width=240&name=Screenshot%202017-12-12%2012.51.15.png "Leadership getting accountability with your team") Seldom do we hear about the need for leaders to be held accountable to their staff. Indeed, when there’s a major downturn, front line workers are often laid off while executives keep their jobs—and sometimes even receive bonuses for successfully reducing costs. (Contrast this practice with Japan, where in most public companies, the executives are the first group to take pay cuts when results are poor.) This dynamic—subordinates are accountable to their leaders—permeates organizations at all levels, from VPs to directors, managers, and supervisors. ***Read More: [A Question for Leadership: How much change can you handle?](https://insights.btoes.com/leaders-managing-change-how-much-change-can-you-handle)*** ## **But what if we reversed the vector of accountable?** What if we asked leaders to be accountable to their subordinates? That’s what the most advanced lean organizations do, and it starts with leader standard work and gemba walks. When a leader makes a commitment to visit the shop floor (or the marketing department, or the finance team, or the warehouse) each day and learn what her people are doing and what obstacles they face, she’s now accountable to her team for performance. When a VP creates standard work obligating him to participate in improvement activities with his team once per month, he’s making a promise that he must fulfill or risk compromising his leadership credentials. The vector of accountability flips: the leader is now accountable to the team. ![Holding leadership accountable](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-12-12%2012.52.33.png?width=239&name=Screenshot%202017-12-12%2012.52.33.png "Holding leadership accountable") The psychological implications of this reversal are profound. All organizations comprise intricate webs of human relationships. For those relationships to be healthy and successful, there needs to be some degree of symmetry. **Demanding that lower level staff be accountable to leaders without a corresponding accountability of leaders to lower level staff is a recipe for unhealthy, weak relationships, low morale, and disengaged employees.** Indeed, according to Gallup’s 2013 *State of the Global Workplace* report, 87% of employees worldwide are “disengaged” or “actively disengaged” at work, a stunning—and depressing—figure. Reversing the vector of accountability brings balance to the interpersonal relationships in an organization, and while I’m not an industrial psychologist, it’s hard to imagine that regular visits to the front lines, coupled with sincere communication, wouldn’t improve this situation. ## **Keeping your leadership in line** Varsity Facility Services, a national provider of janitorial services to corporations, goes one step further to make this reversal of accountability explicit. The managers’ schedules are posted in the open, visible to the entire company. When a manager completes her front line visit, her team checks the box or flips a card from red to green to show that she did, in fact, fulfill her commitment to the team. At Varsity, **it’s the workers who validate the managers’ completion of their standard work.** In the 1970s, management thinker Robert Greenleaf coined the expression “servant leadership” to describe a model of leadership in which the titular head of an organization dedicates himself to the growth and development of others who are below him on an organizational chart. The managerial practice of visiting the place where work is done embodies the concept of servant leadership: the executive isn’t pulling front-line employees to her walnut-paneled, carpeted office for conversations. Rather, **the executive is going to the workers’ territory, to learn with her own eyes and ears what’s happening,** and to coach them in their own environment. Managerial and leadership standard work is not as mysterious as you might think. While there is clearly room for variation and improvisation—and there must be, given the variability in an executive’s job—there are just as clearly best practices governing how he should spend his time, with ample theory and practice to support those habits. You can start by reversing the vector of accountability. **Let your team hold you accountable for a change.** **More from Dan Markovitz:** - **[SLIDE DECK: Building the Fit Organization, or; Taking the Toyota Out of Lean](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-slides/building-fit-organization-toyota-out-of-lean)** - **[ARTICLE: In Praise of Ignorance](https://insights.btoes.com/article-in-praise-of-ignorance)** - **[ARTICLE: Building the 'Fit' Organization](https://insights.btoes.com/business-transformation-operational-excellence/article-building-the-fit-organization)** [![The Business Transformation & Operational Excellence Industry Awards](https://insights.btoes.com/hubfs/Assets-2020/BTOES%20AWARDS%20LONG.png)](http://btoesawards.com/) [![The Largest Leadership-Level Business Transformation & Operational Excellence Event](https://insights.btoes.com/hubfs/1-51.png)](http://btoes.com) ![opex\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(5)-2.png) ![business\_assembly](https://insights.btoes.com/hubfs/BTOES%20Awards%20Logo%20Base%20(4)-2.png) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. [View Schedule of Events](https://insights.btoes.com/virtual-conference-page) [![Download the most comprehensive OpEx Resport in the Industry](https://insights.btoes.com/hubfs/RESEARCH%20REPORT%20NO%20DATE.png)](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![The Business Transformation & Operational Excellence Industry Awards Video Presentation](https://insights.btoes.com/hubfs/2-54.png)](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Proqis Events Schedule](https://insights.btoes.com/hubfs/Proqis%20Live%20Conferences.png)](http://proqis.com/events-forward-schedule) [![Proqis Digital](https://insights.btoes.com/hubfs/Assets%20Healthcare%20Technologies%20Blog%20August%202018/24097-Proqis-Media-Pack-Banner-600x200.png)](https://insights.btoes.com/hubfs/24097%20Proqis%20Digital%20Media%20Pack.pdf) [![portallogo\_copyblue\_no\_background.png](https://insights.btoes.com/hs-fs/hubfs/BTOESsavedategraphic/portallogo_copyblue_no_background.png?width=585&height=101&name=portallogo_copyblue_no_background.png "portallogo_copyblue_no_background.png")](https://insights.btoes.com) Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news. **-------------------------------------------------------** **Search for anything** [![BTOES UNIVERSAL GRAPHIC - NO DATE.webp?width=1200&name=BTOES UNIVERSAL GRAPHIC - NO DATE](https://insights.btoes.com/hubfs/Imported%20images/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp%3Fwidth=1200%26name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp "BTOES UNIVERSAL GRAPHIC - NO DATE.webp?width=1200&name=BTOES UNIVERSAL GRAPHIC - NO DATE")](https://btoes.com) ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Be A Hero! Empower Your Network Being a hero is all about creating value for others. Please invite up to 5 people in your network to attend this premier virtual conference, and they will receive an invitation to attend. If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network. [![BTOES AWARD - NO DATE](https://insights.btoes.com/hs-fs/hubfs/Imported%20sitepage%20images/BTOES%20AWARD%20-%20NO%20DATE.png?width=281&name=BTOES%20AWARD%20-%20NO%20DATE.png "BTOES AWARD - NO DATE")](https://btoesawards.com/) [![Book of the Night ](https://insights.btoes.com/hs-fs/hubfs/Book%20of%20the%20Night%20.png?width=750&name=Book%20of%20the%20Night%20.png "Book of the Night ")](https://insights.btoes.com/2024-btoes-awards-finalists-pillar-page) [![25486-Awards-Banner-300x300-1-amend](https://insights.btoes.com/hs-fs/hubfs/25486-Awards-Banner-300x300-1-amend.png?width=300&name=25486-Awards-Banner-300x300-1-amend.png "25486-Awards-Banner-300x300-1-amend")](https://btoesawards.com/awards-brochure-form-page) [![300x300](https://insights.btoes.com/hs-fs/hubfs/300x300.png?width=300&name=300x300.png "300x300")](https://btoes.com/sponsorship-brochure-form-page) ## BTOES [Learn More](https://btoes.com/home) ## BTOES Awards [Learn More](https://btoesawards.com/) ## Proqis Digital Virtual Conference Series View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges. [View Schedule of Events](https://insights.btoes.com/virtual-conference-page) ## Webinars Delivered by Progressive Thought-Leaders   [Start Learning Today](https://insights.btoes.com/webinars) ## Watch On-Demand Recordings For Free Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences. [Watch On-Demand Recordings For Free](https://insights.btoes.com/ondemand-business-page) ## **Best-In-Class Training** Delivered by the industry's most progressive thought leaders from the world's top brands. Start learning today! [View All Courses Now](https://insights.proqistraininginstitute.com/) ## BTOES From Home - On-Demand The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120 [Watch On-Demand](https://insights.btoes.com/bfh-ondemand-hub-page) ## BTOES Awards [Learn More](https://btoesawards.com/) [![Book of the Night ](https://insights.btoes.com/hs-fs/hubfs/Book%20of%20the%20Night%20.png?width=750&name=Book%20of%20the%20Night%20.png "Book of the Night ")](https://insights.btoes.com/2024-btoes-awards-finalists-pillar-page) ## Follow Us - - - - [mailto:Info@proqis.com](mailto:Info@proqis.com) - ## Subscribe to our Free Newsletter *Insights from the most progressive thought leaders delivered to your inbox.* Subscribe Now ## Subscribe to our Newsletter Insights from the world's foremost thought leaders delivered to your inbox. ### Thank you for submitting the form. You have been subscribed Be A Hero! Empower Your Network Being a hero is all about creating value for others. Please invite up to 5 people in your network to also access our newsletter. They will receive an invitation and an option to subscribe.  If it’s easier for you, please enter your email address below, and click the button, and we will send you the invitation email that you can forward to relevant people in your network. ## Featured Blogs [![](https://insights.btoes.com/hubfs/download%20-%202020-11-27T153327.937.png)](https://insights.btoes.com/btoes-from-home-speaker-spotlight-improve-employee-productivity-during-and-post-covid-by-leveraging-process-management-and-automation-technology) #### [BTOES From Home - SPEAKER ...](https://insights.btoes.com/btoes-from-home-speaker-spotlight-improve-employee-productivity-during-and-post-covid-by-leveraging-process-management-and-automation-technology) Courtesy of Nintex Pty's Paul Hsu, below is a transcript of his speaking session on 'Improve employee productivity during and post-COVID by ... [![](https://insights.btoes.com/hubfs/output-onlinepngtools%20(4).png)](https://insights.btoes.com/2020-award-finalist-spotlight-hp-inc.-best-achievement-in-operational-excellence-to-deliver-digital-transformation-finance-0-0) #### [HP's 2020 AWARD FINALIST CASE ...](https://insights.btoes.com/2020-award-finalist-spotlight-hp-inc.-best-achievement-in-operational-excellence-to-deliver-digital-transformation-finance-0-0) Read this article about HP, Best Achievement in Operational Excellence to deliver Digital Transformation, selected by the independent judging panel, ... [![](https://insights.btoes.com/hubfs/d1462b99-c7a4-4ee0-8f2a-86408b198b2e-your_corporate_logo_jpeg_png_tiff_-BMO-White_E.png)](https://insights.btoes.com/2020-award-finalist-spotlight-bmo-financial-group-best-achievement-in-operational-excellence-to-deliver-digital-transformation-bmo-0-0-0) #### [BMO Financial Group's 2020 ...](https://insights.btoes.com/2020-award-finalist-spotlight-bmo-financial-group-best-achievement-in-operational-excellence-to-deliver-digital-transformation-bmo-0-0-0) Read this article about BMO Financial Group, one of our finalists, in the category Best Achievement in Operational Excellence to deliver Digital ... [![](https://insights.btoes.com/hubfs/24d55cfe-5a47-4e09-bcd0-2511f08d0abe-your_corporate_logo_jpeg_png_tiff_-Cisco_Logo_no_TM_Sky_Blue-RGB.png)](https://insights.btoes.com/2020-award-finalist-spotlight-cisco-best-achievement-of-operational-excellence-in-internet-education-media-technology-0-1) #### [Cisco's 2020 AWARD FINALIST ...](https://insights.btoes.com/2020-award-finalist-spotlight-cisco-best-achievement-of-operational-excellence-in-internet-education-media-technology-0-1) Read this article about Cisco, one of our finalists, in the category Best Achievement of Operational Excellence in Internet, Education, Media & ... [More Blogs](https://insights.btoes.com/) [![ACCESS 50 VIDEO PRESENTATIONS](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%2030%20OPEX%20VIDEO%20PRESENTATIONS.png?width=300&height=300&name=Copy%20of%2030%20OPEX%20VIDEO%20PRESENTATIONS.png "ACCESS 50 VIDEO PRESENTATIONS")](https://insights.btoes.com/business-transformation-operational-excellence/premium-video-content) [![Access all 75 Award Finalist Entires](https://insights.btoes.com/hs-fs/hubfs/LINKEDIN%20AWARDS%20GRAPHIC%20(1).png?width=300&height=300&name=LINKEDIN%20AWARDS%20GRAPHIC%20(1).png "Access all 75 Award Finalist Entires")](https://btoesawards.com/access-award-finalist-entries-2021) [![RESEARCH REPORT 2021/2022](https://insights.btoes.com/hs-fs/hubfs/RESEARCH%20REPORT%2020212022.png?width=600&name=RESEARCH%20REPORT%2020212022.png "RESEARCH REPORT 2021/2022")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) [![BTOES AWARD - NO DATE](https://insights.btoes.com/hs-fs/hubfs/BTOES%20AWARD%20-%20NO%20DATE.png?width=300&name=BTOES%20AWARD%20-%20NO%20DATE.png "BTOES AWARD - NO DATE")](https://btoes.com/about-the-awards) [![BTOES UNIVERSAL GRAPHIC - NO DATE](https://insights.btoes.com/hs-fs/hubfs/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.png?width=300&name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.png "BTOES UNIVERSAL GRAPHIC - NO DATE")](https://btoes.com/) [![Subscribe to Business Transformation & Operational Excellence Insights Now](https://no-cache.hubspot.com/cta/default/480025/8614b260-96d8-498d-8b03-87512ac4ed3c.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/8614b260-96d8-498d-8b03-87512ac4ed3c) [![btoes19.png](https://insights.btoes.com/hs-fs/hubfs/btoes19.png?width=800&name=btoes19.png "btoes19.png")](https://btoes.com/about) ![png](https://insights.btoes.com/hs-fs/hubfs/png.png?width=300&name=png.png "png") ![png](https://insights.btoes.com/hs-fs/hubfs/png.png?width=300&name=png.png "png") ## Featured Content - [![Best Achievement of Operational Excellence in Technology & Communications: IBM](https://insights.btoes.com/hubfs/IBM%20cover-1.png "Best Achievement of Operational Excellence in Technology & Communications: IBM")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/ibm-customer-experience-communications-automation) - [![Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch](https://insights.btoes.com/hubfs/Screenshot%202017-05-08%2013.07.52.png "Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/oilgas-black-and-veatch?hsCtaTracking=b3355613-3346-4b40-b733-9e6eb6495863%7C7f26a0b9-fb30-4598-833e-f77a3dc894ca) - [![Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy](https://insights.btoes.com/hubfs/Screenshot%202017-05-08%2013.08.39.png "Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-award-winning-case-study/culture-transformation-winners-nextera-energy) [Follow Us](https://twitter.com/BTOESInsights) [![Share on Facebook](https://static.hubspot.com/final/img/common/icons/social/facebook-24x24.png)](http://www.facebook.com/share.php?u=https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on LinkedIn](https://static.hubspot.com/final/img/common/icons/social/linkedin-24x24.png)](http://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on Twitter](https://static.hubspot.com/final/img/common/icons/social/twitter-24x24.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=Leadership%20and%20Teams%3A%20Reversing%20the%20Vector%20of%20Accountability) [![Share on Email](https://static.hubspot.com/final/img/common/icons/social/email-24x24.png)](mailto:?subject=Check%20out%20https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Demail%20&body=Check%20out%20https%3A%2F%2Finsights.btoes.com%2Fleadership-and-teams-who-is-more-accountable%3Futm_medium%3Dsocial%26utm_source%3Demail) [![Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions](https://no-cache.hubspot.com/cta/default/480025/b6718f9e-5809-4350-a26a-a8f1e0cb328d.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/b6718f9e-5809-4350-a26a-a8f1e0cb328d) - [![Intelligent BPM Systems: Impact & Opportunity](https://insights.btoes.com/hubfs/futstrat_book.png "Intelligent BPM Systems: Impact & Opportunity")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/intelligent-bpm-systems) - [![Surviving\_the\_IT\_Talent\_deficit.png](https://insights.btoes.com/hubfs/Blog/Previews/Surviving_the_IT_Talent_deficit.png "Surviving_the_IT_Talent_deficit.png")](https://insights.btoes.com/surviving-the-it-talent-deficit-how-to-come-out-on-top) - [![Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards](https://insights.btoes.com/hubfs/Blog/Previews/SIXSIGMASBESTKEPTSECRETPREVIEW.png "Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/best-kept-secret) - [![The Value-Switch for Digitalization Initiatives: Business Process Management](https://insights.btoes.com/hubfs/Blog/Previews/Global_Research_Study_Results.png "The Value-Switch for Digitalization Initiatives: Business Process Management")](https://insights.btoes.com/the-value-switch-for-digitalization-initiatives-bpm) - [![Process of Process Management: Strategy Execution in a Digital World](https://insights.btoes.com/hubfs/Blog/Previews/PoPm_preview_cover.png "Process of Process Management: Strategy Execution in a Digital World")](https://insights.btoes.com/business-transformation-operational-excellence/premium-contributor-content/process-of-process-management) ### Popular Content [Top 10 Books on Business Process Management](https://insights.btoes.com/top-10-books-on-business-process-management) Oct 13, 2023 [Top 10 Books on Operational Excellence](https://insights.btoes.com/top-10-books-on-operational-excellence-attending-btoes) Oct 05, 2023 [Top 10 Books on Continuous Improvement](https://insights.btoes.com/top-10-books-on-continuous-improvement-attending-btoes) Oct 05, 2023 [Understanding the Major Features of the US Free Enterprise System](https://insights.btoes.com/understanding-the-major-features-of-the-us-free-enterprise-system) Dec 21, 2023 [Top 10 Books on Business Transformation](https://insights.btoes.com/top-10-books-on-business-transformation) Oct 05, 2023 ### Popular Tags [Speaker Presentation](https://insights.btoes.com/topic/speaker-presentation) [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Business Improvement](https://insights.btoes.com/topic/business-improvement) [Insights Article](https://insights.btoes.com/topic/insights-article) [Continuous Improvement](https://insights.btoes.com/topic/continuous-improvement) [Process Management](https://insights.btoes.com/topic/process-management) [Business Excellence](https://insights.btoes.com/topic/business-excellence) [process excellence](https://insights.btoes.com/topic/process-excellence) [Process Optimization](https://insights.btoes.com/topic/process-optimization) [Process Improvement](https://insights.btoes.com/topic/process-improvement) [Award Finalist Case Study](https://insights.btoes.com/topic/award-finalist-case-study) [Digital Transformation](https://insights.btoes.com/topic/digital-transformation) [Leadership](https://insights.btoes.com/topic/leadership) [Change Management](https://insights.btoes.com/topic/change-management) [Lean](https://insights.btoes.com/topic/lean) [Enterprise Excellence](https://insights.btoes.com/topic/enterprise-excellence) [Premium](https://insights.btoes.com/topic/premium) [Organizational Excellence](https://insights.btoes.com/topic/organizational-excellence) [Lean Enterprise](https://insights.btoes.com/topic/lean-enterprise) [Lean Six Sigma](https://insights.btoes.com/topic/lean-six-sigma) [Execution Excellence](https://insights.btoes.com/topic/execution-excellence) [Capability Excellence](https://insights.btoes.com/topic/capability-excellence) [Enterprise Architecture](https://insights.btoes.com/topic/enterprise-architecture) [New Technologies](https://insights.btoes.com/topic/new-technologies) [Changing & Improving Company Culture](https://insights.btoes.com/topic/changing-improving-company-culture) [Agile](https://insights.btoes.com/topic/agile) [end-to-end Business Transformation](https://insights.btoes.com/topic/end-to-end-business-transformation) [Execution & Sustaining OpEx Projects](https://insights.btoes.com/topic/execution-sustaining-opex-projects) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) [Leadership Understanding & Buy-In](https://insights.btoes.com/topic/leadership-understanding-buy-in) [Lack of/Need for Resources](https://insights.btoes.com/topic/lack-of-need-for-resources) [Adapting to Business Trends](https://insights.btoes.com/topic/adapting-to-business-trends) [Changing Customer Demands](https://insights.btoes.com/topic/changing-customer-demands) [Failure to Innovate](https://insights.btoes.com/topic/failure-to-innovate) [Integrating CI Methodologies](https://insights.btoes.com/topic/integrating-ci-methodologies) [Lack of/Need for Skilled Workers](https://insights.btoes.com/topic/lack-of-need-for-skilled-workers) [Lack of/Need for Support from Employees](https://insights.btoes.com/topic/lack-of-need-for-support-from-employees) [Maintaining key Priorities](https://insights.btoes.com/topic/maintaining-key-priorities) [Relationships Between Departments](https://insights.btoes.com/topic/relationships-between-departments) [BTOES18](https://insights.btoes.com/topic/btoes18) [RPA & Intelligent Automation Live](https://insights.btoes.com/topic/rpa-intelligent-automation-live) [Process Mining](https://insights.btoes.com/topic/process-mining) [BTOES From Home](https://insights.btoes.com/topic/btoes-from-home) [Cultural Transformation](https://insights.btoes.com/topic/cultural-transformation) [Financial Services](https://insights.btoes.com/topic/financial-services) [Customer Experience Excellence](https://insights.btoes.com/topic/customer-experience-excellence) [Process Automation](https://insights.btoes.com/topic/process-automation) [Technology](https://insights.btoes.com/topic/technology) [Healthcare](https://insights.btoes.com/topic/healthcare) [iBPM](https://insights.btoes.com/topic/ibpm) [Healthcare and Medical Devices](https://insights.btoes.com/topic/healthcare-and-medical-devices) [Webinar](https://insights.btoes.com/topic/webinar) [Culture](https://insights.btoes.com/topic/culture) [Customer Experience](https://insights.btoes.com/topic/customer-experience) [Innovation](https://insights.btoes.com/topic/innovation) [BTOES Video Presentations](https://insights.btoes.com/topic/btoes-video-presentations) [Exclusive](https://insights.btoes.com/topic/exclusive) [BTOES HEALTH](https://insights.btoes.com/topic/btoes-health) [Strategy Execution](https://insights.btoes.com/topic/strategy-execution) [Business Challenges](https://insights.btoes.com/topic/business-challenges) [Digital Process Automation](https://insights.btoes.com/topic/digital-process-automation) [Report](https://insights.btoes.com/topic/report) [Industry](https://insights.btoes.com/topic/industry) [Digital Workplace Transformation](https://insights.btoes.com/topic/digital-workplace-transformation) [Manufacturing](https://insights.btoes.com/topic/manufacturing) [Supply Chain Planning](https://insights.btoes.com/topic/supply-chain-planning) [Robotic Process Automation (RPA)](https://insights.btoes.com/topic/robotic-process-automation-rpa) [BPM](https://insights.btoes.com/topic/bpm) [Automation](https://insights.btoes.com/topic/automation) [IT Infrastructure & Cloud Strategies](https://insights.btoes.com/topic/it-infrastructure-cloud-strategies) [Artificial Intelligence](https://insights.btoes.com/topic/artificial-intelligence) [Business Process Management](https://insights.btoes.com/topic/business-process-management) [innovation execution](https://insights.btoes.com/topic/innovation-execution) [AI](https://insights.btoes.com/topic/ai) [Lean Manufacturing](https://insights.btoes.com/topic/lean-manufacturing) [Oil & Gas](https://insights.btoes.com/topic/oil-gas) [Robotic Process Automation](https://insights.btoes.com/topic/robotic-process-automation) [IT](https://insights.btoes.com/topic/it) [value creation](https://insights.btoes.com/topic/value-creation) [Agility](https://insights.btoes.com/topic/agility) [Business](https://insights.btoes.com/topic/business) [Speaker Article](https://insights.btoes.com/topic/speaker-article) [Systems Engineering](https://insights.btoes.com/topic/systems-engineering) [RPAs](https://insights.btoes.com/topic/rpas) [Insurance](https://insights.btoes.com/topic/insurance) [Process Design](https://insights.btoes.com/topic/process-design) [Digital](https://insights.btoes.com/topic/digital) [Speaker's Interview](https://insights.btoes.com/topic/speakers-interview) [data management](https://insights.btoes.com/topic/data-management) [Intelligent Automation](https://insights.btoes.com/topic/intelligent-automation) [digital operations](https://insights.btoes.com/topic/digital-operations) [Six Sigma](https://insights.btoes.com/topic/six-sigma) [Awards](https://insights.btoes.com/topic/awards) [thought leaders](https://insights.btoes.com/topic/thought-leaders) [BTOES Presentation Slides](https://insights.btoes.com/topic/btoes-presentation-slides) [Transformation](https://insights.btoes.com/topic/transformation) [Cloud](https://insights.btoes.com/topic/cloud) [Machine Learning](https://insights.btoes.com/topic/machine-learning) [Data Analytics](https://insights.btoes.com/topic/data-analytics) [Digital Transformation Workplace](https://insights.btoes.com/topic/digital-transformation-workplace) [Banking and Capital Markets](https://insights.btoes.com/topic/banking-and-capital-markets) [Data](https://insights.btoes.com/topic/data) [Finance](https://insights.btoes.com/topic/finance) [Professional Services](https://insights.btoes.com/topic/professional-services) [Education](https://insights.btoes.com/topic/education) [IT Infrastructure](https://insights.btoes.com/topic/it-infrastructure) [IT Infrastructure & Cloud Strategies Live](https://insights.btoes.com/topic/it-infrastructure-cloud-strategies-live) [Blockchain](https://insights.btoes.com/topic/blockchain) [Interview](https://insights.btoes.com/topic/interview) [Solving Cash Flow with AI](https://insights.btoes.com/topic/solving-cash-flow-with-ai) [BTOES](https://insights.btoes.com/topic/btoes) [White Paper](https://insights.btoes.com/topic/white-paper) [investment banking](https://insights.btoes.com/topic/investment-banking) [Analytics Insight](https://insights.btoes.com/topic/analytics-insight) [BTOES19](https://insights.btoes.com/topic/btoes19) [Consumer Products & Retail](https://insights.btoes.com/topic/consumer-products-retail) [Enterprise Agile Planning](https://insights.btoes.com/topic/enterprise-agile-planning) [Government](https://insights.btoes.com/topic/government) [Operational Excellence Model](https://insights.btoes.com/topic/operational-excellence-model) [Project Management](https://insights.btoes.com/topic/project-management) [Algorithm](https://insights.btoes.com/topic/algorithm) [Automotive and Transportation](https://insights.btoes.com/topic/automotive-and-transportation) [Banking](https://insights.btoes.com/topic/banking) [Business Environment](https://insights.btoes.com/topic/business-environment) [Digital Bank](https://insights.btoes.com/topic/digital-bank) [Enterprise architecture as an enabler](https://insights.btoes.com/topic/enterprise-architecture-as-an-enabler) [Hybrid Work Model](https://insights.btoes.com/topic/hybrid-work-model) [Primary Measure of succes](https://insights.btoes.com/topic/primary-measure-of-succes) [Relationship Management](https://insights.btoes.com/topic/relationship-management) [Sales](https://insights.btoes.com/topic/sales) [business expansion](https://insights.btoes.com/topic/business-expansion) [revenue growth](https://insights.btoes.com/topic/revenue-growth) [Adobe Sign](https://insights.btoes.com/topic/adobe-sign) [Agile Transformation](https://insights.btoes.com/topic/agile-transformation) [CoE](https://insights.btoes.com/topic/coe) [Delivery solution](https://insights.btoes.com/topic/delivery-solution) [E-Signatures](https://insights.btoes.com/topic/e-signatures) [Electricity](https://insights.btoes.com/topic/electricity) [Global Technology](https://insights.btoes.com/topic/global-technology) [HealthcareTechnologies](https://insights.btoes.com/topic/healthcaretechnologies) [Innovation in Healthcare](https://insights.btoes.com/topic/innovation-in-healthcare) [Reduce your RPA TCO](https://insights.btoes.com/topic/reduce-your-rpa-tco) [Transportation](https://insights.btoes.com/topic/transportation) [Accounts Receivable (AR)](https://insights.btoes.com/topic/accounts-receivable-ar) [Big Data Technology](https://insights.btoes.com/topic/big-data-technology) [CORE](https://insights.btoes.com/topic/core) [Cloud Technology](https://insights.btoes.com/topic/cloud-technology) [Cognitive learning](https://insights.btoes.com/topic/cognitive-learning) [Days Sales Outstanding (DSO)](https://insights.btoes.com/topic/days-sales-outstanding-dso) [Logistics Services](https://insights.btoes.com/topic/logistics-services) [Operational Excellence Example](https://insights.btoes.com/topic/operational-excellence-example) [Risk Management](https://insights.btoes.com/topic/risk-management) [business process automation](https://insights.btoes.com/topic/business-process-automation) [transformation journey](https://insights.btoes.com/topic/transformation-journey) [Covid-19](https://insights.btoes.com/topic/covid-19) [Data Entry](https://insights.btoes.com/topic/data-entry) [Digital Experience](https://insights.btoes.com/topic/digital-experience) [Digital Network](https://insights.btoes.com/topic/digital-network) [Digital Network Assistant (DNA)](https://insights.btoes.com/topic/digital-network-assistant-dna) [Digitization](https://insights.btoes.com/topic/digitization) [Drinks](https://insights.btoes.com/topic/drinks) [Effective Change Leaders](https://insights.btoes.com/topic/effective-change-leaders) [HR](https://insights.btoes.com/topic/hr) [Internet](https://insights.btoes.com/topic/internet) [Media](https://insights.btoes.com/topic/media) [NPS](https://insights.btoes.com/topic/nps) [Net Promoter Score](https://insights.btoes.com/topic/net-promoter-score) [Program Management Portal (PgMP)](https://insights.btoes.com/topic/program-management-portal-pgmp) [Sustainability](https://insights.btoes.com/topic/sustainability) [TechXLive](https://insights.btoes.com/topic/techxlive) [The Document is Dead](https://insights.btoes.com/topic/the-document-is-dead) [The New Era of Automation](https://insights.btoes.com/topic/the-new-era-of-automation) [Automated Money Movement](https://insights.btoes.com/topic/automated-money-movement) [Banking & Financial Services](https://insights.btoes.com/topic/banking-financial-services) [Biopharmaceutical](https://insights.btoes.com/topic/biopharmaceutical) [Blue Room Effect](https://insights.btoes.com/topic/blue-room-effect) [Building Your Future Workforce in Insurance](https://insights.btoes.com/topic/building-your-future-workforce-in-insurance) [Business Process Governance](https://insights.btoes.com/topic/business-process-governance) [Capital Market](https://insights.btoes.com/topic/capital-market) [Creative Passion](https://insights.btoes.com/topic/creative-passion) [Digital Transformation Workplace Live](https://insights.btoes.com/topic/digital-transformation-workplace-live) [Digital Workforce](https://insights.btoes.com/topic/digital-workforce) [Digitalization](https://insights.btoes.com/topic/digitalization) [ERP Transformation](https://insights.btoes.com/topic/erp-transformation) [Finance Global Operations (FGO)](https://insights.btoes.com/topic/finance-global-operations-fgo) [Financial Services Software](https://insights.btoes.com/topic/financial-services-software) [Frameworks](https://insights.btoes.com/topic/frameworks) [Hoshin Planning](https://insights.btoes.com/topic/hoshin-planning) [Human Capital](https://insights.btoes.com/topic/human-capital) [Lean Culture](https://insights.btoes.com/topic/lean-culture) [Natural Gas Infrastructure](https://insights.btoes.com/topic/natural-gas-infrastructure) [Natural Language Processing](https://insights.btoes.com/topic/natural-language-processing) [Organizational Change](https://insights.btoes.com/topic/organizational-change) [Pharmaceutical](https://insights.btoes.com/topic/pharmaceutical) [Pharmaceuticals & Life Sciences](https://insights.btoes.com/topic/pharmaceuticals-life-sciences) [Project manager](https://insights.btoes.com/topic/project-manager) [Supply Chain Management](https://insights.btoes.com/topic/supply-chain-management) [Sustainable Growth](https://insights.btoes.com/topic/sustainable-growth) [The Fully Automated Contact Center](https://insights.btoes.com/topic/the-fully-automated-contact-center) [Transformation Initiatives](https://insights.btoes.com/topic/transformation-initiatives) [Workplace Analytics](https://insights.btoes.com/topic/workplace-analytics) [eForms](https://insights.btoes.com/topic/eforms) [eSignatures](https://insights.btoes.com/topic/esignatures) [3D Thinking](https://insights.btoes.com/topic/3d-thinking) [BEAM](https://insights.btoes.com/topic/beam) [BFARM](https://insights.btoes.com/topic/bfarm) [BTOES17](https://insights.btoes.com/topic/btoes17) [Big Data Processing](https://insights.btoes.com/topic/big-data-processing) [Business Analytics](https://insights.btoes.com/topic/business-analytics) [Business Growth](https://insights.btoes.com/topic/business-growth) [Centralized Performance Monitoring System](https://insights.btoes.com/topic/centralized-performance-monitoring-system) [Communication](https://insights.btoes.com/topic/communication) [Creativity](https://insights.btoes.com/topic/creativity) [Digital Technologies](https://insights.btoes.com/topic/digital-technologies) [Digital Technology](https://insights.btoes.com/topic/digital-technology) [Educational Psychologist](https://insights.btoes.com/topic/educational-psychologist) [Energy Management](https://insights.btoes.com/topic/energy-management) [Health Insurance](https://insights.btoes.com/topic/health-insurance) [Health Maintenance Organizations](https://insights.btoes.com/topic/health-maintenance-organizations) [Hospitality & Construction](https://insights.btoes.com/topic/hospitality-construction) [Human Centered Design](https://insights.btoes.com/topic/human-centered-design) [Integrated Decision Approach](https://insights.btoes.com/topic/integrated-decision-approach) [Integrated Decision Making](https://insights.btoes.com/topic/integrated-decision-making) [Intelligent Document Processing](https://insights.btoes.com/topic/intelligent-document-processing) [Kaizen](https://insights.btoes.com/topic/kaizen) [Medicare](https://insights.btoes.com/topic/medicare) [Moodset for Excellence](https://insights.btoes.com/topic/moodset-for-excellence) [Natural Language Processing (NLP)](https://insights.btoes.com/topic/natural-language-processing-nlp) [Offering Managers](https://insights.btoes.com/topic/offering-managers) [Oil and Gas](https://insights.btoes.com/topic/oil-and-gas) [Optical Character Recognition (OCR)](https://insights.btoes.com/topic/optical-character-recognition-ocr) [Pharmaceuticals and Life Sciences](https://insights.btoes.com/topic/pharmaceuticals-and-life-sciences) [Photographing](https://insights.btoes.com/topic/photographing) [Price and Routing Tracking (PART)](https://insights.btoes.com/topic/price-and-routing-tracking-part) [Process Design Document (PDD)](https://insights.btoes.com/topic/process-design-document-pdd) [Product Identifier Descriptions (PIDs)](https://insights.btoes.com/topic/product-identifier-descriptions-pids) [Python](https://insights.btoes.com/topic/python) [Quote to Cash (Q2C)](https://insights.btoes.com/topic/quote-to-cash-q2c) [Resilience](https://insights.btoes.com/topic/resilience) [SAP](https://insights.btoes.com/topic/sap) [Sales Quota](https://insights.btoes.com/topic/sales-quota) [Team Work](https://insights.btoes.com/topic/team-work) [Telecommunications](https://insights.btoes.com/topic/telecommunications) [Text Mining](https://insights.btoes.com/topic/text-mining) [Visually Displayed](https://insights.btoes.com/topic/visually-displayed) [Work Culture](https://insights.btoes.com/topic/work-culture) [master](https://insights.btoes.com/topic/master) [text analytics](https://insights.btoes.com/topic/text-analytics) [virtual resource management](https://insights.btoes.com/topic/virtual-resource-management) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) ## Media Partners ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-48-39-42-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-48-48-62-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-49-00-44-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-49-13-94-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-49-24-60-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-49-57-14-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-50-08-10-AM.png) ## Featured Sponsors ![](https://insights.btoes.com/hubfs/60-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-08-19T142514.037.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131219.141.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-09-02T131325.986.png) ![](https://insights.btoes.com/hubfs/1-Feb-09-2022-09-01-22-17-AM-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-22T144513.046-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-02-21T211743.197-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-02T222914.769.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-03T184933.616-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-03-07T234356.133-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-11T142106.586.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-04-19T143208.138-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-13T111448.224.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-07-19T185928.223-1.png) ![](https://insights.btoes.com/hubfs/BLOGS%20COMPANY%20LOGO%20-%202022-05-24T115149.013.png) ![](https://insights.btoes.com/hubfs/1-Sep-02-2022-11-30-15-50-AM.png) ![](https://insights.btoes.com/hubfs/2-Sep-02-2022-11-30-25-45-AM.png) ![](https://insights.btoes.com/hubfs/3-Sep-02-2022-11-30-31-60-AM.png) ![](https://insights.btoes.com/hubfs/4-Sep-02-2022-11-30-38-75-AM.png) ![](https://insights.btoes.com/hubfs/5-Sep-02-2022-11-30-44-52-AM.png) ![](https://insights.btoes.com/hubfs/6-Sep-02-2022-11-30-51-40-AM.png) ![](https://insights.btoes.com/hubfs/7-Sep-02-2022-11-31-00-01-AM.png) ![](https://insights.btoes.com/hubfs/8-Sep-02-2022-11-31-07-11-AM.png) ![](https://insights.btoes.com/hubfs/9-Sep-02-2022-11-31-13-66-AM.png) ![](https://insights.btoes.com/hubfs/10-Sep-02-2022-11-31-20-10-AM.png) ![](https://insights.btoes.com/hubfs/11-Sep-02-2022-11-31-26-16-AM.png) ![](https://insights.btoes.com/hubfs/12-Sep-02-2022-11-31-32-40-AM.png) ![](https://insights.btoes.com/hubfs/13-Sep-02-2022-11-31-39-45-AM.png) ![](https://insights.btoes.com/hubfs/14-Sep-02-2022-11-31-46-46-AM.png) ![](https://insights.btoes.com/hubfs/15-Sep-02-2022-11-31-53-27-AM.png) ![](https://insights.btoes.com/hubfs/16-Sep-02-2022-11-31-59-34-AM.png) ![](https://insights.btoes.com/hubfs/17-Sep-02-2022-11-32-21-45-AM.png) ![](https://insights.btoes.com/hubfs/18-Sep-02-2022-11-32-26-80-AM.png) ![](https://insights.btoes.com/hubfs/19-Sep-02-2022-11-33-44-16-AM.png) ![](https://insights.btoes.com/hubfs/20-Sep-02-2022-11-33-52-30-AM.png) ![](https://insights.btoes.com/hubfs/21-Sep-02-2022-11-33-58-70-AM.png) ![](https://insights.btoes.com/hubfs/22-Sep-02-2022-11-34-03-84-AM.png) ![](https://insights.btoes.com/hubfs/23-Sep-02-2022-11-34-08-90-AM.png) ![](https://insights.btoes.com/hubfs/24-Sep-02-2022-11-34-14-42-AM.png) ![](https://insights.btoes.com/hubfs/25-Sep-02-2022-11-34-20-42-AM.png) ![](https://insights.btoes.com/hubfs/26-Sep-02-2022-11-34-26-05-AM.png) ![](https://insights.btoes.com/hubfs/27-Sep-02-2022-11-34-31-47-AM.png) ![](https://insights.btoes.com/hubfs/28-Sep-02-2022-11-34-37-12-AM.png) [![HomeWerx\_the-home-office-solution-safe-secure-environment\_ad#1](https://insights.btoes.com/hs-fs/hubfs/HomeWerx_the-home-office-solution-safe-secure-environment_ad%231.png?width=300&name=HomeWerx_the-home-office-solution-safe-secure-environment_ad%231.png "HomeWerx_the-home-office-solution-safe-secure-environment_ad#1")](https://homewerx.io/)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![300x3001A](https://insights.btoes.com/hs-fs/hubfs/300x3001A.png?width=300&name=300x3001A.png "300x3001A")](https://www.workboard.com/blog/growth-benchmarks-ceos.php?utm_source=btoes&utm_medium=display&utm_campaign=WEBS-20220422-BTOES_Website) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![Robocorp-btoes-ad-automationops](https://insights.btoes.com/hs-fs/hubfs/Robocorp-btoes-ad-automationops.png?width=300&name=Robocorp-btoes-ad-automationops.png "Robocorp-btoes-ad-automationops")](https://robocorp.com/automation-ops/?utm_source=referral&utm_medium=paid&utm_campaign=btoes&utm_content=automationops) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![BTOES UNIVERSAL GRAPHIC](https://insights.btoes.com/hs-fs/hubfs/BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp?width=800&name=BTOES%20UNIVERSAL%20GRAPHIC%20-%20NO%20DATE.webp "BTOES UNIVERSAL GRAPHIC")](https://btoes.com/)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![336x280 v2](https://insights.btoes.com/hs-fs/hubfs/336x280%20v2.jpg?width=336&name=336x280%20v2.jpg "336x280 v2")](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends) **** **[The Global State of Operational Excellence: Download the Report Now](https://insights.btoes.com/download-research-report-2018/19-the-global-state-of-operational-excellence-critical-challenges-future-trends)** [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![Operational Excellence Principles, Definitions and more with BTOES Insights Interviews](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-06-01%2012.07.08.png?width=892&name=Screenshot%202017-06-01%2012.07.08.png "Operational Excellence Principles, Definitions and more with BTOES Insights Interviews")](https://insights.btoes.com/topic/interview) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) [![winning examples of Operational Excellence projects from the Business Transformation & Operational Excellence Awards](https://insights.btoes.com/hs-fs/hubfs/Screenshot%202017-05-26%2018.03.03-1.png?width=912&name=Screenshot%202017-05-26%2018.03.03-1.png "winning examples of Operational Excellence projects from the Business Transformation & Operational Excellence Awards")](https://insights.btoes.com/business-transformation-operational-excellence/btoes17-content/operational-excellence-example-case-studies) [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack)   [Advertise Here](https://insights.btoes.com/download-the-btoes-insights-media-pack) *BTOES Insights is created in partnership with Business Transformation & Operational Excellence World Summit (BTOES). The Industry's Biggest & Best Senior-Level Operational Excellence Summit.* *[To learn more about BTOES, click here](http://btoes.com/).*  ©All Rights Reserved BTOES         ![](https://insights.btoes.com/hubfs/up-arrow.png)