Subscribe
The world's leading Supply Chain Planning Industry online event

Virtual Conference

September 27, 2022

Europe's leading iBPM Industry online event

Virtual Conference

October 11, 2022

Accelerate the delivery of great results with process mining

Webinar

October 18th, 2022

Digital transformation comes in many forms

Webinar

November 7th, 2022

The world's leading iBPM industry online event

Virtual Conference

November 15-17, 2022

The world's leading Process Mining industry online event

Virtual Conference

Nov 29 - Dec 1, 2022

A journey through the forest of transformation

Virtual Conference

September 20, 2022

The world's leading Supply Chain Planning online event

Virtual Conference

September 27-29, 2022

BTOES Insights Official
By
September 23, 2022

iGrafx Webinar - WEBINAR SPOTLIGHT: People First Process Management Drives Business Value

Courtesy of iGrafx's Jason Bloomberg & Mark McGregor below is a transcript of the webinar session on 'People First Process Management Drives Business Value' to Build a Thriving Enterprise.

BLOGS COMPANY LOGO - 2022-09-02T131219.141-1

pillar%20page%20line%201

Session Information:

People First Process Management Drives Business Value

When it comes to transformation, it is easy to get wrapped up in or bogged down by new and exciting technologies. With so many shiny new objects glittering for our attention, sometimes we lose sight of the human aspects. Whether as change agents, employees, or customers, sometimes we feel as though our part in the tapestry is forgotten.

Join Mark McGregor as he sets the groundwork based on his book “People Centric Process Management” and Intellyx President Jason Bloomberg shares his experiences and insights on what has or has not changed in the past 10 years, and how he sees the need for greater human centricity to deliver successful digital transformation initiatives.

In this webinar, you will learn:

  • How people-centric approaches help people overcome their resistance to change
  • Why H2H is taking over from outdated concepts like B2B and B2C
  • What moving from process-centricity to people-centricity means for digital journeys
  • Why you should combine journey and process models to address true pains and understand emotions
  • The quickest way to improve experiences and delight customers and employees

We will finish by taking a quick look at how the iGrafx Transformation Platform can help and support you in making the transformation to a more people-first approach to process management that drives business value.

Email Graphic Virtual Conferences-1

Session Video:

 

 

pillar%20page%20line%201

About the Author

GTW Speaker (2)Jason Bloomberg,
President,
Intellyx.

Jason Bloomberg is a leading IT industry analyst, author, keynote speaker, and globally recognized expert on multiple disruptive trends in enterprise technology and digital transformation.

He is the founder and president of the Digital Transformation analyst firm Intellyx. He is a leading social amplifier in Onalytica’s Who’s Who in Cloud? For 2022, he is ranked among the top nine low-code analysts on the Influencer50 Low-Code50 Study for 2019, #5 on Onalytica’s list of top Digital Transformation influencers for 2018, and #15 on Jax’s list of top DevOps influencers for 2017.

Mr. Bloomberg is the author or coauthor of five books, including Low-Code for Dummies, published in October 2019.

pillar%20page%20line%201

About the Author

Mark-McGregorMark McGregor,
Author, Performance & Business Coach

A former Research Director at leading IT industry analysis firm Gartner, Mark has an extensive background in enterprise architecture, business process management, process modeling, process mining, and change management. He has held executive positions with several technology companies. Since retiring from Gartner, he has worked with clients such as Changepoint, Erwin, Mega, Planview, LeanIX, Signavio, ABBYY, Workpath and Axellience. Currently, he serves as a Strategy Consultant and Advisor, while also providing advice to investors and management consultancies on these specialist markets. Mark has authored or co-authored four books on business and process management, including “Thrive! How to Succeed in the Age of the Customer” and “In Search of BPM Excellence” and “People-Centric Process Management.” Widely respected for his knowledge and views on business change, he is the creator of "Next Practice" and has been described as a “BPM Guru," a "Thought Leader," and a "Master of Mindset.” Mark spent much of the last twenty years traveling the world, learning, teaching, and researching the cultural issues of change and how executives perceive business and process improvement. In this capacity, he has taught hundreds of people and been fortunate to interview and interact with many CEOs. With certifications in Six Sigma, PRINCE2, Sales, Neuro-Linguistic Programming, and Hypnosis! Mark suggests that it is the variety of his studies, which provide the depth he offers to his clients. In his words, "It is the difference that makes the difference."

pillar%20page%20line%201


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

Submit an Article

300x3001c (1)
24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
Virtual Conference
SPEX  - Proqis Digital Event Graphic
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Award Finalist Case Study Digital Transformation Enterprise Excellence Change Management Premium Lean Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Enterprise Architecture Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Culture Transformation Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 BTOES From Home RPA & Intelligent Automation Live Insights Article Technology Financial Services Customer Experience Excellence Healthcare Process Mining Healthcare and Medical Devices iBPM Process Automation Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Webinar Cultural Transformation Report Industry Digital Process Automation Manufacturing Digital Workplace Transformation Robotic Process Automation (RPA) IT Infrastructure & Cloud Strategies Automation BPM AI Lean Manufacturing innovation execution Robotic Process Automation IT Oil & Gas value creation Agility Business Supply Chain Planning Systems Engineering RPAs Insurance Process Design Speaker Article Digital data management Speaker's Interview digital operations Awards thought leaders Artificial Intelligence BTOES Presentation Slides Cloud Machine Learning Data Analytics Digital Transformation Workplace Intelligent Automation Banking and Capital Markets Transformation Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview Business Process Management White Paper investment banking BTOES BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Analytics Insight Automotive and Transportation Banking Business Environment Digital Bank Hybrid Work Model Primary Measure of succes Sales Solving Cash Flow with AI business expansion revenue growth Adobe Sign Agile Transformation CoE Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Relationship Management Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Enterprise architecture as an enabler HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Six Sigma Sustainability TechXLive The New Era of Automation Automated Money Movement Banking & Financial Services Biopharmaceutical Blue Room Effect Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Effective Change Leaders Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Reduce your RPA TCO Supply Chain Management Sustainable Growth The Document is Dead The Fully Automated Contact Center Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Building Your Future Workforce in Insurance Business Analytics Business Growth Business Process Governance Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Intelligent Document Processing Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Resilience SAP Sales Quota Team Work Telecommunications Text Mining Visually Displayed Work Culture master text analytics virtual resource management

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120