Subscribe
Andrew Miller
By
June 03, 2018

Exclusive BTOES Free Book Chapter: Redefining Operational Excellence

Redefining Operational Excellence, Free Chapter PDF from Andrew Miller

This piece accompanies our latest BTOES Insights premium content, a free chapter of one of our Top 10 OpEx Books, 'Redefining Operational Excellence: New Strategies for Maximizing Performance and Profits Across the Organization'.

Without execution, there is no strategy.

Think about that statement and how it rings true. Execution is what makes your strategy happen. It’s what turns your ideas into results. You should be putting more time into the planning and execution of the strategy than you did into its development.

Otherwise, you spend all that time developing the right strategy, and you don’t achieve any of the expected results. This happens all too often because organizations either behave as if the development of the strategy is the end goal, or they don’t take enough time to plan the rollout of the strategy effectively. The main question you should be asking yourself is, “Do our daily actions align with our strategic priorities?”

Too many times we have seen clients waste time, energy, and resources on the wrong priorities.

They don’t define a set of critical success factors to ensure the decisions they make help make progress on their strategy. The company that implements a new technology system instead of fixing the underlying broken business processes, which only enables you to make bad decisions faster. The company that launches a new product without understanding the potential marketplace and what its’ customers truly value. The company that relies on service excellence for success but doesn’t appropriately measure their service. I could go on and on.

Get a free chapter of Andrew's groundbreaking book, 'Redefining Operational Excellence', now

If you are experiencing these or similar pain points, here are six steps you can follow to ensure that you are spending time, energy, and resources on the right initiatives:

  1. Clearly define your vision and strategy so that the desired outcomes and critical path are obvious and clear to everyone in the organization. Focus on critical success factors that drive value to the customer.
  2. Develop a communication plan to effectively communicate the strategy, and keep it top of mind for your employees. Deliver the message in a way that ensures employees know their roles and what is expected of them in making the strategy happen.

  3. Develop a plan on how the strategy will be executed. Identify the key activities, who is responsible for completing those activities, by when, and what is the expected outcome.

  4. Identify and measure outcomes and defendable results, not activities. Choose a small number of “success metrics” that will show progress towards your vision and strategy.

  5. Make decisions that align with your strategic direction. Ensure your people are using criteria like effort, impact, capability, and alignment to triage projects and problems so that you are working on those ideas that can move your strategy forward. If an idea doesn’t help you make progress towards your strategy and vision, why put any time or people behind it?

  6. Review results regularly and make required adjustments. This means continue to communicate the strategy and remind people how important it is. Strategy is organic so you constantly review where you want to be and how you will get there.

These are a few things that not many organizations do well but that everyone needs to master. Your next step is to ensure you have a clearly defined strategy and bring people together towards a common goal.

If you are interested in discussing any of these concepts further, please get in touch - I would be happy to speak with you about how they would apply to your organization.

Looking for Further Reading? Get the Free Chapter Now!

Screenshot 2017-11-15 11.02.48.png

 

FREE BOOK CHAPTER: Redefining Operational Excellence: Aligning Strategy & Tactics to Enhance Performance

Andrew Miller

Download the Chapter Now

 

 

 

  

 


About the Author

Andrew Miller

Andrew Miller is a leading expert in operational excellence, having written two commercially published books on the subject, Redefining Operational Excellence (AMACOM, 2014) and The Unified Theory of Profitability (Business Expert Press, 2016).

He is a Principal at Carly Rian Group, a management consulting firm that partners with organizations to solve business problems related to cost, quality, and time. Andrew can be reached at andrew.miller@carlyriangroup.com or www.carlyriangroup.com.


The Business Transformation & Operational Excellence Industry Awards

The Largest Leadership-Level Business Transformation & Operational Excellence Event

opex_assembly

business_assembly

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

------------------------------ 

EXCLUSIVE SERIES: BTOES17 VIDEO PRESENTATIONS

Full-length speaking sessions from the Business Transformation & Operational Excellence World Summit, accompanied by featured articles from the Speakers themselves.

WATCH NOW

-------------------------------

Submit an Article

Become a Regular Contributor

BTOES UNIVERSAL GRAPHIC - NO DATE.webp?width=1200&name=BTOES UNIVERSAL GRAPHIC - NO DATE
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
RESEARCH REPORT 2021/2022
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
ATTENDEE - Proqis Digital Event Graphics-2
ATTENDEE - Proqis Digital Event Graphics (2)-1
ATTENDEE - Proqis Digital Event Graphics (1)-1
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Speaker Presentation Operational Excellence Business Transformation Business Improvement Insights Article Continuous Improvement Process Management Business Excellence process excellence Process Optimization Process Improvement Award Finalist Case Study Digital Transformation Leadership Change Management Lean Enterprise Excellence Premium Organizational Excellence Lean Enterprise Lean Six Sigma Execution Excellence Capability Excellence Enterprise Architecture New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Execution & Sustaining OpEx Projects Culture Transformation Leadership Understanding & Buy-In Lack of/Need for Resources Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 RPA & Intelligent Automation Live Process Mining BTOES From Home Cultural Transformation Financial Services Customer Experience Excellence Process Automation Technology Healthcare iBPM Healthcare and Medical Devices Webinar Culture Customer Experience Innovation BTOES Video Presentations Exclusive BTOES HEALTH Strategy Execution Business Challenges Digital Process Automation Report Industry Digital Workplace Transformation Manufacturing Supply Chain Planning Robotic Process Automation (RPA) BPM Automation IT Infrastructure & Cloud Strategies Artificial Intelligence Business Process Management innovation execution AI Lean Manufacturing Oil & Gas Robotic Process Automation IT value creation Agility Business Speaker Article Systems Engineering RPAs Insurance Process Design Digital Speaker's Interview data management Intelligent Automation digital operations Six Sigma Awards thought leaders BTOES Presentation Slides Transformation Cloud Machine Learning Data Analytics Digital Transformation Workplace Banking and Capital Markets Data Finance Professional Services Education IT Infrastructure IT Infrastructure & Cloud Strategies Live Blockchain Interview Solving Cash Flow with AI BTOES White Paper investment banking Analytics Insight BTOES19 Consumer Products & Retail Enterprise Agile Planning Government Operational Excellence Model Project Management Algorithm Automotive and Transportation Banking Business Environment Digital Bank Enterprise architecture as an enabler Hybrid Work Model Primary Measure of succes Relationship Management Sales business expansion revenue growth Adobe Sign Agile Transformation CoE Delivery solution E-Signatures Electricity Global Technology HealthcareTechnologies Innovation in Healthcare Reduce your RPA TCO Transportation Accounts Receivable (AR) Big Data Technology CORE Cloud Technology Cognitive learning Days Sales Outstanding (DSO) Logistics Services Operational Excellence Example Risk Management business process automation transformation journey Covid-19 Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digitization Drinks Effective Change Leaders HR Internet Media NPS Net Promoter Score Program Management Portal (PgMP) Sustainability TechXLive The Document is Dead The New Era of Automation Automated Money Movement Banking & Financial Services Biopharmaceutical Blue Room Effect Building Your Future Workforce in Insurance Business Process Governance Capital Market Creative Passion Digital Transformation Workplace Live Digital Workforce Digitalization ERP Transformation Finance Global Operations (FGO) Financial Services Software Frameworks Hoshin Planning Human Capital Lean Culture Natural Gas Infrastructure Natural Language Processing Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager Supply Chain Management Sustainable Growth The Fully Automated Contact Center Transformation Initiatives Workplace Analytics eForms eSignatures 3D Thinking BEAM BFARM BTOES17 Big Data Processing Business Analytics Business Growth Centralized Performance Monitoring System Communication Creativity Digital Technologies Digital Technology Educational Psychologist Energy Management Health Insurance Health Maintenance Organizations Hospitality & Construction Human Centered Design Integrated Decision Approach Integrated Decision Making Intelligent Document Processing Kaizen Medicare Moodset for Excellence Natural Language Processing (NLP) Offering Managers Oil and Gas Optical Character Recognition (OCR) Pharmaceuticals and Life Sciences Photographing Price and Routing Tracking (PART) Process Design Document (PDD) Product Identifier Descriptions (PIDs) Python Quote to Cash (Q2C) Resilience SAP Sales Quota Team Work Telecommunications Text Mining Visually Displayed Work Culture master text analytics virtual resource management