Subscribe
Europe's leading Process Mining online event

Virtual Conference

November 16-18, 2021

World's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

Europe's leading iBPM Europe online event

Virtual Conference

February 22-25, 2022

The world's leading Supply Chain industy online event

Virtual Conference

March 1-3, 2022

Cut Through the Noise to Drive RPA ROI: Introducing Blueprint Task Capture - Blueprint

Webinar

October 19, 2021
11:00 AM - 12:00 PM ET

Real-World Use Cases of Intelligent Automation Part 2 - Classic examples of IA across different verticals - Nividous

Webinar

October 28, 2021
1:00 PM - 2:00 PM ET

The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Intelligent Document Processing - Nividous

Webinar

January 13th, 2022
1:00 PM - 2:00 PM ET

Join the largest Conference and Award program of the Business Transformation & Digital Transformation ecosystem.

Virtual & In-Person,
Renaissance Orlando at SeaWorld®

Dec 13-17, 2021

Europe's leading Process Mining online event

Virtual Conference

November 16-18, 2021

Cut Through the Noise to Drive RPA ROI: Introducing Blueprint Task Capture - Blueprint

Webinar

October 19, 2021
11:00 AM - 12:00 PM ET

The Power of Focus - Blueprint

Webinar

November 9, 2021
11:00 AM - 12:00 PM ET

Sponsorship Brouchure

Guide To In-Person Sponsorship & Exhibitor Opportunities

World's leading RPA & IA Industry online event

Virtual Conference

February 15-17, 2022

BTOES Insights Official
By
October 10, 2021

Digital Workplace Transformation Live - SPEAKER'S ARTICLE : Process Risk Analysis for Digital Transformation

Courtesy of SilverMist's, Shyamal Addanki wrote a synopsis of her speaking session discussing 'Process Risk Analysis for Digital Transformation'.

BLOGS COMPANY LOGO (58)

pillar%20page%20line%201

Process Risk Analysis (PRA) is a convenient tool for business process introspection and as a framework includes many of the common methods, including the Lean Six Sigma toolbelt. It not only helps identify areas of process improvement for today, and for the strategic future of a company, it is also a critical initial screening tool for digital transformation, especially when selecting a pilot project or initial process for implementation. 
 
Digital Transformation (Dx) is "is the adoption of digital technology to transform services or businesses, through replacing non-digital or manual processes with digital processes or replacing older digital technology with newer digital technology." Since the baseline of transformation is the current state, and in this case the current state (pre-transformation) refers to the non-digital or manual processes, it stands to reason that these processes ought to be carefully examined before adding a digital component to their execution. In other words, we need to have a deep understanding of the current process, its constraints and limitations, and therein find the right implementation of Dx to realize true value. 
 
GTW -21 DTW Speakers OnDemand (14)However, most companies (from my anecdotal experience in speaking with many CIOs and heads of digital transformation) do not take the time to study the processes they wish to transform. Rather, pilot project processes are usually chosen based on their failure to achieve expected outcomes, with the idea that Dx will change everything. With this line of thinking, a poorly-performing process (i.e. inefficient, uncontrolled) is digitized and automated as a pilot project and everyone is shocked when the improvement is sub-par when, in fact, this should be expected.
 
e2d3dd28-0f71-433c-a25d-9421a39b63e1-images_you_would_like_include_in_the_article-Accurate-NOT-preciseWhat companies ought to do is perform PRA on their key processes (if not all of them). This will provide a much better idea of the right candidates for Dx pilot projects. It isn't always going to be the poor performers. In fact, I would argue that the real value of Dx should be clearly obvious when a well-operating manual/paper process is digitized. 
 
In this article, I will lay out some considerations for PRA, and guide the reader to select the right process for a Dx pilot project or for the scope of initial implementation. 
 
Considerations for process automation
 
Here are a few factors to consider when selecting the pilot process or initial scope for process automation. Note that this isn't a binary pass/fail scenario these are qualitative considerations to take into account and discuss internally. 
 
Process Documentation
 
Is the process well documented and understood? If you ask five different users to explain the process, will you get the same answer from all five (I'll talk about process accuracy and precision later)? 
 
Process Complexity
 
Is this a linear (A then B then C) process, or are there a lot of logic gates and decisions? How often does the process loopback or connect to other parts of the process? How many points of human input does the process have, and are they quantitative (e.g. enter the invoice number) or qualitative (enter the reason for request)? 
 
e2d3dd28-0f71-433c-a25d-9421a39b63e1-images_you_would_like_include_in_the_article-Documented-ProcessProcess Lifecycle
 
What is the mean run time of a process? Is this a process that, in the manual state, has a run time of hours or days, or is it months? If an execution runs for months, how often does the process change? Does a process typically start and end on the same version? 
 
Process Criticality
 
Is this a core profit-generating process or a support-services project? If the entire system shuts down for one day, what kind of bottom-line impact will it have on the company? 
 
Process Integrations
 
How does this process impact up- or downstream processes? Does this process integrate with other software applications, customers, or suppliers? 
 
Again, there is no right or wrong answer to these questions, but these are discussions that need to be had about each process being considered as a pilot project or initial scope for Dx. Once a few processes have been shortlisted for pilot project candidacy, we can move forward with looking at their accuracy and precision.
 
e2d3dd28-0f71-433c-a25d-9421a39b63e1-images_you_would_like_include_in_the_article-NOT-Accurate-NOT-preciseProcess Accuracy and Precision
 
In line with Six Sigma methodologies, we can evaluate processes for accuracy and precision and use this knowledge to highlight processes that need improving. 
 
Process Accuracy: A process is accurate if the end state of the process is always achieved.
 
Process Precision: A process is precise if the steps of the process are always followed. 
 
Examples:
 
This is a documented process. If the actual execution of this process follows only the documented paths, and the end state is always "A", then the process is both accurate and precise.
 
This is a drawing showing a process that is both accurate and precise, meaning the executions follow the documented paths and the end state is always "A"This is a drawing showing a process that is both accurate and precise, meaning the executions follow the documented paths and the end state is always "A"
 
Accurate and Precise Process 
 
This process is precise, but not accurate. This means that multiple users who follow all the steps as documented can end up with different outcomes. This usually indicates a problem with a specific task or decision, or often with an application used in the process.
 
e2d3dd28-0f71-433c-a25d-9421a39b63e1-images_you_would_like_include_in_the_article-Precise-NOT-accurateThis process is precise, as in users follow the documented steps correctly, but NOT accurate, meaning there are more outcomes possible than what is documented.This process is precise, as in users follow the documented steps correctly, but NOT accurate, meaning there are more outcomes possible than what is documented.
 
Precise and NOT accurate process 
 
This process is NOT precise, but is accurate. This means users can use multiple ways to circumnavigate the documented process but still end up at the same result. This usually indicates waste, a lack of training, or a lack of proper documentation.
 
This is a process that is accurate, meaning user executions always end up in the correct end state, but not precise, meaning users have many ways of getting to the end state.This is a process that is accurate, meaning user executions always end up in the correct end state, but not precise, meaning users have many ways of getting to the end state.
 
Accurate but NOT precise process
 
This process is NOT accurate, and NOT precise. Clearly, there is no process discipline, users do whatever they want to do and get multiple results. This is chaos, and I hope it is only an academic concept and not a reality for any company. This indicates a lack of process definition, documentation, training and governance. 
 
When we look at these models, it is sometimes easier to picture them in on a simple chart:
 
Once you have mapped your processes against the chart above, you can determine what steps need to be taken to prepare each process for Dx depending on the quadrant where it lies.
 
A: This is a mature, clearly defined process and is ready for digital transformation.
 
B: This process might be missing a checkpoint or might correctly reflect a tool in use. Since multiple outcomes are possible if a user follows all the process steps, determine which is the desirable outcome and create a process step to prevent the other outcomes. Then move this process into quadrant A.
 
C: Users can perform any number of steps outside the process, which means there isn't adequate training in the process and this most likely wastes time. Before training users to follow the documented process, have a team analyze why users are performing these extra steps or shortcuts. We might need to update the process to reflect what users are actually doing. Once this is done and the process is stable as documented, it can be moved into quadrant A.
 
e2d3dd28-0f71-433c-a25d-9421a39b63e1-images_you_would_like_include_in_the_article-Process-precision-accuracy-chartD: This process needs definition, and user training. Do not try to automate such a process until it has moved into quadrant A.
 
This is the kind of in-depth analysis that needs to be be performed before implementing new technology and process automation, in order for digital transformation initiatives to be successful.
 
This high level overview shows you what needs to be done
but the details of how to quantitatively and qualitatively perform these analysis require a much more detailed study of process performance and auditing.
 

pillar%20page%20line%201

About the Author

Shyamal AddankiShyamal Addanki,
Principal, 
Silvermist Consulting.

Shyamal has over 15 years of experience in process optimization and automation, bridging the gap between operational processes and IT, and has championed process improvement and development projects in a number of industries with examples including aerospace, legal, commercial real-estate, manufacturing, and insurance. He has led award-winning process-improvement projects in the aerospace industry and has consulted on numerous digital-transformation projects in various other industries. He is a strong advocate for digital transformation with a focus on process management and governance, and when approaching process optimization projects, Shyamal believes in preparing and aligning people and processes, before implementing technology – rather than forcing people and processes to react to new technology. To this end, he enjoys spending time with his clients and getting a deeper understanding of how an organization functions in order to create a sustainable environment for digital transformation. After working both on the industry-side as well as software supplier-side, he now provides advisory services to help companies with their process automation projects.
 

pillar%20page%20line%201


Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Download the most comprehensive OpEx Resport in the Industry

The Largest Leadership-Level Business Transformation & Operational Excellence Event

The Business Transformation & Operational Excellence Industry Awards Video Presentation

Proqis Events Schedule

Proqis Digital

The Business Transformation & Operational Excellence Industry Awards

Welcome to BTOES Insights, the content portal for Business Transformation & Operational Excellence opinions, reports & news.

Submit an Article

24097-Proqis-Media-Pack-Banner-300x300
ACCESS 50 VIDEO PRESENTATIONS
Access all 75 Award Finalist Entires
pdf
BTOES AWARD - NO DATE
BTOES UNIVERSAL GRAPHIC - NO DATE
Subscribe to Business Transformation & Operational Excellence Insights Now
btoes19.png
png
EA Europe Live
EUROPE - Spex - Proqis Digital Event Graphics for Forward Schedule Email (1)
Supply Chain Proqis Digital Event Graphics
EUROPE - Spex - Proqis Digital Event Graphics for Forward Schedule Email (2)
rpa
ibpm
png

Featured Content

  • Best Achievement of Operational Excellence in Technology & Communications: IBM
  • Best Achievement of Operational Excellence in Oil & Gas, Power & Utilities: Black & Veatch
  • Best Achievement in Cultural Transformation to deliver a high performing Operational Excellence culture: NextEra Energy
   
Operational Excellence Frameworks and Learning Resources, Customer Experience, Digital Transformation and more introductions
  • Intelligent BPM Systems: Impact & Opportunity
  • Surviving_the_IT_Talent_deficit.png
  • Six Sigma's Best Kept Secret: Motorola & The Malcolm Baldrige Awards
  • The Value-Switch for Digitalization Initiatives: Business Process Management
  • Process of Process Management: Strategy Execution in a Digital World

Popular Tags

Operational Excellence Business Transformation Speaker Presentation Business Improvement Business Excellence Process Management Continuous Improvement process excellence Process Optimization Process Improvement Leadership Enterprise Excellence Lean Change Management Premium Organizational Excellence Lean Enterprise Lean Six Sigma Digital Transformation Award Finalist Case Study Execution Excellence Business Challenges Capability Excellence New Technologies Changing & Improving Company Culture Agile end-to-end Business Transformation Culture Transformation Execution & Sustaining OpEx Projects Lack of/Need for Resources Leadership Understanding & Buy-In Adapting to Business Trends Changing Customer Demands Failure to Innovate Integrating CI Methodologies Lack of/Need for Skilled Workers Lack of/Need for Support from Employees Maintaining key Priorities Relationships Between Departments BTOES18 Technology Healthcare BTOES From Home Business Customer Experience Culture Industry Healthcare and Medical Devices Enterprise Architecture Innovation Process Mining Process Automation iBPM Financial Services BTOES Video Presentations Exclusive RPA & Intelligent Automation Live BTOES HEALTH Customer Experience Excellence IT Digital Strategy Execution AI Robotic Process Automation (RPA) Digital Workplace Transformation Report Automation Lean Manufacturing Manufacturing Artificial Intelligence BPM Cloud HealthcareTechnologies Robotic Process Automation Transformation Insurance RPAs Webinar Agility value creation Cultural Transformation Digital Transformation Workplace IT Infrastructure & Cloud Strategies Systems Engineering digital operations Digital Process Automation Digital Technologies Machine Learning Process Design innovation execution data management IT Infrastructure IT Infrastructure & Cloud Strategies Live Awards Sustainability Data Data Analytics Healthy Culture Insights Article Oil & Gas thought leaders BTOES Presentation Slides Finance Patient Experience Banking and Capital Markets Business Process Covid-19 Professional Services Speaker's Interview Sales Enterprise Excellence culture Speaker Article Blockchain Digital Transformation Workplace Live Education Health Insurance Interview AI Solution Electricity Innovation in Healthcare Organizational Learning Banking Operational Excellence Model Python White Paper investment banking Agile Transformation BTOES19 Consumer Products & Retail Government Project Management Algorithm Automotive and Transportation Business Environment CAIR (Client Advocacy Insights Robot) Delivery solution Digital Bank Digital Global Enterprise Model (D-GEM) HR Lean Culture Primary Measure of succes User Interface business expansion business process automation revenue growth Adobe Sign Business Intelligence E-Signatures Global Technology Learning organization Relationship Management Supply Chain Management Transportation Accounts Receivable (AR) Big Data Technology Blue Room Effect CORE Cloud Technology Cognitive learning Creative Passion Days Sales Outstanding (DSO) Digital Workforce Health Maintenance Organizations Information Systems Logistics Services Medicare Operational Excellence Example Optimise Business Processes Risk Management Solving Cash Flow with AI transformation journey BPaaS Business Analytics CX Capability Corporate Culture Data Entry Digital Experience Digital Network Digital Network Assistant (DNA) Digital Technology Digitization Drinks Employee Empowerment Government Programs Implementation Internet M&A process Media NPS Natural Language Processing Net Promoter Score People Engagement Program (PEP!) Program Management Portal (PgMP) Servant Leadership Six Sigma Strategic Priorities Team Work TechXLive 3D Thinking AEGIS Database Automated Money Movement Biopharmaceutical BlueFIT Business Benefits Capital Market Case Study Communication Digitalization ERP Transformation ERP's Effective Change Leaders Enterprice Excellence Culture Enterprise architecture as an enabler Filmed Entertainment Industry Finance Global Operations (FGO) Financial Financial Services Software Frameworks Hoshin Planning Hospitality Human Capital Kaizen Event Natural Gas Infrastructure Operational Excellence (OpEx) Organizational Change Pharmaceutical Pharmaceuticals & Life Sciences Project manager ST-Elevation Myocardial Infarction (STEMI) Strategic Business Transformation Sustainable Growth Team Leader Development Program (TLDP) The New Era of Automation Transformation Initiatives Wealth Protection Products Web Logic Portal Workplace Analytics eForms eSignatures BEAM BFARM BTOES17 Banking & Financial Services Big Data Processing Business Growth Business Process Automation (BPA) Business Process Outsourcing (BPO) Centralized Performance Monitoring System Child Care Program Client Feedback Strategy

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120

Proqis Digital Virtual Conference Series

View our schedule of industry leading free to attend virtual conferences. Each a premier gathering of industry thought leaders and experts sharing key solutions to current challenges.

Webinars

 

Delivered by Progressive Thought-Leaders

 

Watch On-Demand Recordings For Free

Watch On-Demand Recording - Access all sessions from progressive thought leaders free of charge from our industry leading virtual conferences.
 

Best-In-Class Training

Delivered by the industry's most progressive thought leaders from the world's top brands.
Start learning today!
 

BTOES From Home - On-Demand

The premier Business Transformation & Operational Excellence Conference. Watch sessions on-demand for free. Use code: BFH1120