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March 27, 2021

Digital Transformation Workplace Live - SPEAKER SPOTLIGHT: The Top 4 Rules of Engagement for Digital Transformation thru Human-Centered Design

Courtesy of Cyber XR Coalition's April Boyd-Noronha, below is a transcript of his speaking session on 'The Top 4 Rules of Engagement for Digital Transformation thru Human-Centered Design' to Build a Thriving Enterprise that took place at Digital Transformation Workplace Live Virtual Conference.



Session Information:

The Top 4 Rules of Engagement for Digital Transformation thru Human-Centered Design

As many companies grapple with the unprecedented circumstances surrounding the COVID-19 pandemic, it also presents an opportune time to actively address the human side of operational excellence in today’s workplaces and virtual environments.  Many businesses are faced with introducing new standards, strategic policies, and government mandates. In the quest to operate and deliver value to customers, at the very core of this cultural shift is human-centered design.

Even though digital transformation may look different for every company, industry, or new sector of innovation; essentially, the future of work starts at the intersection of 4 distinct rules of engagement that include: 1) diversity & inclusion, 2) ethics and awareness, 3) trust and safety, and 4) accessibility.

The CyberXR Coalition launched industry-wide standards that introduced a unique approach to help organizations successfully integrate digital technology into their areas of business. Our guide provided best practices and adoption-ready processes to help businesses reimagine the “new normal” of better leveraging digital transformations. 

This session will discuss:
  • Introducing human-centric design as the “new normal” of interoperability
  • Successfully implementing novel, industry-wide standards and processes
  • Shifting current mindsets to a “continuous improvement” mindset
  • Assessing and addressing social and technical biases in digital technology
  • Operational excellence as a values-based systems approach

Session Transcript:

I have the honor to invite April Boyd ... to join us, and April is coming from Kansas City today, directly to our global audience, and April has over 20 years of experience in academia and advanced technologies, as a thought leader and advisor on operational excellence, business transformation and customer experience. Her primary focus is centered on emerging trends in the future of work at the intersection of diversity, equity, and inclusion.

She is the President of the Cyber X Our coalition formed specifically to address the need for diversity and inclusion in both the cybersecurity and X are domains.

In her role as a global diversity and inclusion, inclusion advisor and board member for the acts are safety initiative, she collaborates with global partners and allies to help build safe, immersive environments for all April. It's a real honor to have you with us. We're very much looking forward to your presentation. I think you're going to bring some really interesting new perspectives to our audience today.

Thank you, Josey, I'm excited to be here as well.

And are we things are being shown? Oops.

Yeah. Everything looks good.

Great, Hello, everyone. As Joseph mentioned, my name is April Boyden Rohner, and I will be presenting today the Top four Rules of Engagement for Digital Transformation through Human Centered Design, So, I'm excited to be here to talk about digital transformation with you today.

So, two forms of my roles that I am currently excited about.

having the opportunity in the industry is as president of the Cyber XR Coalition.

And, there, I lead a Global Team that addresses and helped shift the mindsets of both public and private stakeholders in both the XR or Extended Reality and cybersecurity ecosystems.

And so, in collaboration with both of those, I collaborate with decision makers, influencers, and industries that range from Big Tech and Silicon Valley, even to local companies and academia in various communities.

Equally important, I also serve as the Global Diversity and Inclusion Advisor and a board member for the XR Safety Initiative.

aprilNow, that is like the goat, but the parent company for the Cyber XR Coalition when the X RSI was launched, they have, in about the second year of them being launched, felt that there was a distinct need for a diversity and inclusion sectors of focus totally on that within extended realities and cybersecurity ecosystems.

So, I partner with C suite executives, allies, and peers, once again, to help build safe immersive environments that, in turn, create lasting collaborations for helping this ecosystem, establish industry-wide standards on human centric, operability, first, and foremost.

And of course, I will talk more about that in addition to the fact that it includes privacy, security, and safety.

So I also, in my role as the board member, I encouraged a global policy co-ordination that furthermore helps foster a healthy research ecosystem.

So not only do we do the research that incorporates right into industry-wide standards, so last but not least, I've also serve as Professor of Health Information Management and Cybersecurity. So, as you can see, I'm in that, that great dynamic intersection of a lot of emerging trends and emerging technologies of today.

But I want to start with this.

As many companies grapple with the unprecedented circumstances surrounding covert 19 pandemic and things of the such, this time also presents an opportune time to actively address the human side of operational excellence in today's workplaces and virtual environments. It may seem as if it should naturally occur.

But sometimes we need that extra, or that extra tension that needs to be brought to that human centric side.

So, many businesses are faced with introducing new standards, strategic policies, and government mandates.

So, in this quest, to, to operate in operational excellence and deliver value to customers, at the very core of this cultural shift is human centered design.

So, even though digital transformation may look different for every company, particular industries are new sectors of innovation, essentially, the future of work starts at the intersection of four distinct rules of engagement, And those rules include accessibility, diversity, inclusion, ethics and awareness, and trust and safety.

So, the Cyber Czar coalition is a global organization, which is which is critical. I mentioned that throughout my presentation today because the world is becoming smaller and you know, it used to be the six degrees of separation. Now, I think it's about two on any given day and depending on the particular industry.

So with that, in mind, we were intentional with, with developing and seeking, making it be a global organization, as we focus on addressing the need for diversity and inclusion in emerging technologies. But we also study the positive, as well as unintended consequences that evolve within that rapid adoption in various domains and ecosystems.

So our expertise, ensemble of advisors, and founding members of the coalition include global thought leaders, industry established influencers and world renowned experts, whether that's in academia or in various ecosystems.

So we are uniquely positioned to watch, assess, and set specific targets and implement policies.

And as you'll see, standards, industry-wide standards that literally help reshape the mindset towards more diverse and inclusive companies and communities worldwide.

So, when I talk about a global collaborative, I've just I want to peel back the layers just a little bit more. And so, you'll understand the perspective and the mindset that the cyber czar coalition operates within when we collaborate and guide and advise other companies.

So as far as I spoke about already, look international is is one of our founding partners that hails from the UK, gamers safer within the gaming and digital.

Economies is, in the US, the opening our cloud is based in Germany.

The, uh, first one to the bottom left is equal entry that focuses on accessibility and they hail from Japan.

InfoSec girl, is the cross-section between cybersecurity.

And primarily, though, and they are from India.

Oh, Wasp is global, and then, oh, there's a space just for you to join us as well, if need be. So, when I talk about a global collaborative, we were strategic and intentional in that.

So, as I mentioned, we launched industry-wide standards that introduced a unique approach for organizations to successfully integrate the digital and to their areas of business. We launched this last year, and you can see from them on the left side of your screen, that we, once again, focused on accessibility.

Inclusion, ethics, and safety. We chose those four principles, primarily.

Now, of course, there are more, but we chose those four concept, because we felt that those were the more pressing. And honestly, the more emerging principles that needed to be addressed initially, and that, you know, we, we launched those last year and I, we were pretty much on target with focusing on those four.

But our guide does for things and when we collaborate and advise, companies and corporations, provides best practices.

Who doesn't need those? It provides adoption, ready processes, so, they can be applied.

Tomorrow, they can be applied. In some of the instances, we provided even a 10 step guide that not that it's a checklist, but a eight. A sure fire adoption ready guide that can be applied at any time.

The guide also helps businesses re-imagine this new normal that reared that is emerging that, that we are operating within.

Btog CTAAnd last, but certainly not least, it helps companies best leverage this digital transformation that we all are in.

So, when I talk about human centric design, being this new normal of interoperability, when we thought about launching our guide, we created this novel concept that you see in the graphic to your right where it is the perfect intersection between trust, inclusion, and accessibility.

And we call it our TIA triad for human centric design in XR ecosystems.

And so, it is based on two essential components.

The first is the development of a base line, practice or practices that could be across the board that enables organizations, developers, content creators.

All the X are stakeholders as applicable to help make ethics and inclusion based decisions for building immersive experiences. So, the key there is that they are baseline practices.

We're not reaching for pie in the sky, types of concepts, but base line practices that can be applied easily, efficiently and readily.

Once again, looking at the fact that this human centric design is the new normal of interoperability.

The second component is the development of voluntary consensus driven standards.

Not all the standards for policies and guidelines that further enable XR are digital transformations in organizations to make pragmatic an impact driven decisions that furthermore help create human centric design within that development of these new digital and transformative ecosystems.

So it's a 2 part 2 prong process that is baked within the fiber of this human centric design.

So the design is there.

The guide and standards are set in place.

But with the implementation of this novel, industry wide standards and processes, we designed that with five crucial points.

We knew what needed to be baked into the very fabric.

These are creating and involving these new, transformative systems was that we could not leave anyone behind.

In order for this to be as vibrant and dynamic of a of a news system, it had to be diverse and inclusive.

Even more important, equally important is that it had to be assessable for any, and all did want to be a part of this new digital ecosystem.

We also knew that we had to protect identities. So what do I mean by that?

With protected identities.

You know, when you enter a digital realms, our digital ecosystems, a lot of times people may not be able to create particularly like an avatar that represents them.

On the other vein, they may not want to be as presented as they are in the real world.

A lot of times, when we talk to big tech, and advise them on how things should be, like, for instance, I was on a panel before.

And one of the persons that are in the X La Rambla content greater mentioned that she does not enter digital experiences as herself.

Now, she is a female of color.

But, the reasoning behind that, the method of the madness, was that it protected her identity because, at times, when she did enter the digital realm, she may have been harassed discriminated, experienced discriminatory practices against her.

So, it protects essence of protecting a person's identity where they are in the digital realm or in the XR ecosystems.

Also, a fourth point is that we wanted to make sure that we had the mindset that when people enter digital experiences, that they feel safe and secure.

Unfortunately, there have been instances where people within digital realms have pad breaches of confidentiality, where actions that have occurred in there, were, not appropriate, and, unfortunately, there were not parameters within that system to prevent that.

And so we talk a lot with organizations, and software developers, and persons on that back end, to really take that under consideration.

Once again, And you'll hear me say this, it must be baked within the very framework so that it is more, it is an efficient and positive, safe, and secure realm for people to enter.

And then last but not least, we wanted to make sure that these new rules help promote trust. You know, we're seeing now, and this is the emerging trends and technologies that we're at.

Interacting with that.

If the trust factor is not there, that successful transformation will not occur.

So these five points are five crucial points, that, once again, when we're talking about immersive tech standards, when we're talking about digital transformation transformations that within that implementation, they must be actively and ongoing.

It'd be an ongoing process of being examined.

So let's talk about the core principles that we decided to focus on.

Accessibility. So it's, it's not just about making sure that you meet legal requirements.

Event Email Graphic Virtual Conferences (1)Accessibility is not just, you know, checking that box, or to make, you know, that makes sure that that's been checked off and done.

Accessibility is about good hardware and software design, right?

It's about development encoding.

It also is about appropriate testing and training, initially ongoing, and even, you know, before that next iteration occurs.

Equally important, it is also about building a culture of care.

So, when we talk about accessibility, the benefit then, if we consider these four points, is that mistakes in that re-engineering design frameworks are less likely to occur if we build a culture of accessibility from the ground up.

And I also wanted to challenge the viewers today that when we think about accessibility, initially, you know, what do you think about?

It's a physical thing, But, now, morsel, when we are talking about a human centric design, it extends so much further beyond just accessibility. Not to say that is not equally important, but accessibility on with a digital access.

Accessibility with having the components, like I mentioned before, a hardware and software design that enables a positive experience, as well, when they interact with what whatever digital transformation that your company or that you're, a corporation is implementing.

So, it goes way beyond our traditional definition of accessibility, and that's one thing that we talk about more so, in our guide.

A second principle is diversity and inclusion.

And, you know, the world as a whole.

I believe that we're at a crossroads between emergent technology, data sciences, and cybersecurity. You know, I tell people all the time, I love the honor of being able to be a professor and to teach in these three realms.

But this technology is being fueled by a renewed global necessity for diversity inclusion in each of these three domains, emerging technology, data sciences, and cybersecurity. If you're not feeling this impact directly with your company, you're filling it in other ecosystems that you may engage in.

So, it is equally important that extended reality and in digital ecosystems and experience should reflect the real society and what do I mean by that?

I was on another panel before and one of the audience members asked, Does does racism stop when you enter XR.

And we pause because I know the answer.

And in when I answered the audience member, we were like, That does not stop exclusion practices. They don't stop racism, says sexism and all the ISMS does not stop.

It does not end when you enter into spatial computing or XR are extended reality, and especially, it can be more harmful for marginalized populations because the system is not set up to encourage that full exposure and positive experience.

So, how can we benefit from expanding?

the concept are of diversity and inclusion when we deal with digital transformation, or when we begin to implement digital transformation in our workplaces is introduced and implemented with great thought and care.

It creates a heightened level of standards for all community members to participate fully, because that is what you want. If you build it, you want them to come, right?

And if they you want that experience to be the most positive experience for all of those that use that process, are those principles you want them to participate fully within that community that you have built.

But also, it helps the social community run smoothly as participants agree to abide by ethical standards, respect of rules, and prescribe protocols as outlined.

Remember, one re-occurring theme that I'll talk about today is that, baseline standards, we're not, you know, you're not going to change everything overnight, but if you start with baseline standards that we'll have that transition to be a little bit more smoother And for all community members to benefit and participate fully.

And when we talk about ethics and awareness, the coalition, we know that essentially, we are shaping the future for the best possible outcome, by literally defining digital ethics.

That may be a new term for some of you, but defining digital ethics, know what are ethical principles and practices.

They should be synonymous with, you know, digital transformation and emerging technology.

We also address the challenge there with this challenge that we face today.

While building and aware industry and society.

So digital ethics, once again, part of the components that need to be baked within the very framework.

So, let's, let's consider this.

What changes will the emerging technologies have on our minds and bodies?

I already addressed the fact that the concept of social, digital transformation in extended realities is that some people still have to grasp the concept, that that avatar is a real person.

That avatar are, you know, it represents a human form.

And so, when we answer realms, or enter its spatial spatial Communities, we have to keep that in mind.

It is an emerging technology, but what will that? What changes will that have on persons minds and Bodies?

Especially as we see this closer intersection between humans and machines.

We have AI, we have machine learning, and so what effect will that have on our relationships with each other and the state of the new environment or the digital environments?

And these are approaches that we outlined in our standards and our standards and our guide, or immersive technology. A lot of times, these are not considered by the content creators by the software developers.

You know, it's that, that, there's an old adage that has mentioned that, you know, in that big tech realm with emerging technologies. Are people just want to build it bass.

Get it done, so they can have the next best, great thing that's out there.

But what we're saying to this, this new world, or our entities are throughout this digital transformation process, is that the ethics and awareness for that community, or the software developers, as well as the users have to be baked within the framework.

Because if not, you have the reiteration, you'll have the mistakes and no lawsuits, perhaps, and wasted time and human capital, which no company or corporation, small or large, global or local, wants to have to experience.

So the approach is outlined in our standards to create an ethical filter within this digital transformation process.

So we were intentional with knowing that we would have to present a new definition of digital ethics that will provide an ethical filter for that digital transformation process.

And then Trust and Safety, you know, we presented our novel approach to the Advocacy to do you know that the adoption of Security Privacy and ethical challenges?

They happen, they occur, but within the extended reality realm, It can be that much more critical, As I mentioned before, you know, in, in case in point even with Covert now, a lot of people may not trust No. This.

This transformation of how we're collecting the data, how it is being assessed, how it is being accessed.

These are things that must be considered from the initial process of how are we going to do this, how are we going to transform this process into one that is more digital, yes, Is more efficient, yes, It is quicker. Yes, it is.

It seems to help streamline the process, but within all of that, are there security privacy and ethical components being considered along the way?

Screenshot (4)So, the standard outline that we created is focused on a new degree of trust that, once again, goes beyond the traditional concepts of privacy and safety.

It also uncovers this need for a new mindset to help minimize the abuse of data and privacy.

And I'll show you some examples in the presentation today as well because a lot of people don't consider that when they're in that process of transferring that digital transformation in the workplace.

So, XR is needed reality and emergent technologies require us to understand the associated risks.

As I just mentioned, we build it, hurry up quick, get it out there.

Let's be the first but we're finding that companies are not considering the associated risks in terms of safety.

And we make sure that that, that with our standards, that it's incorporated with privacy and security.

Because, not only are these harms technical, but they can even be physical and psychological, as I mentioned before, entering a extended reality's arena.

And, or, as we look at this intersection between physical, between human and AI and machine learning, and concepts of that sort.

So, trust and safety is equally important, as well.

So, when I talked about assessing and addressing social and technical biases in digital technology, I wanted to further peel back the layer and really leave you with the mindset of, wow! this occurs, right? So, let's, let's look at recruiting practices, right?

So one case that I found was where a new system was implemented, but it was too to rake at candidates. But it wasn't gender centric, right.

So they used the algorithms that was based on a 10 year period of prior applicants.

But the key here was that most of the applicants, from this pyre 10 year span, we're males.

So, of course, you know, good in, good out, or not good information, or data does now spit out or are processes, data that is not correct.

So, even in recruiting systems, and we found this, there are, cases, after cases, in big tech and, and, you know. Recruiting Practices. Across the board. Where this is a diversity and inclusion, concern permitting.

Once again, when we talk about digital transformation within the workplace, if algorithms are are implemented, or, you know, have data that is not accurate, that is not timely, Or that is, in this case, and the recruiting practices is not gender centric, this is what occurs.

OK, let's take another instance, where, in higher education, where the ..., think it might be occurring case where the a C T Fletch Students' Test scores, Some recruiters disclose their confirmation confidential information to colleges for pre admission.

And they stigmatize students with disabilities and the admission process somehow.

Some students found out that these inappropriate practices were happening.

Once again, within digital systems, they were flagging particular students. So, well, we know this is a civil rights violation.

But, once again, it was baked into that system.

So, flags scores, that impacted the admission process for students that had disabilities.

OK, let's look at the US Court system, right?

So, the compas, the Correctional Offender Management Profiling for alternative sanctions had, once again, an aggregate algorithm that they used in the in the US.

Court systems that predicted the likelihood that a defendant would become rosette of a recidivist. So be back into the system, the court system.

Now, let's, again, this was baked within the algorithm.

So the model predicted, and, you know, if is predicting it, it must be right.

Not always, but this particular model, over a span of time, predicted that twice as many false positives for recidivism.

For black offenders, we're at 45% than white offenders at 23%.

So, you kind of see where I'm going with this.

We must take consideration, The human factor, the human centric factors when we're dealing with our implementing, our updating transformation within a digital realm.

Last, but not least, in healthcare, alright, I wanted to make sure I gave you a span of industries are ecosystems, so you can see this impact of possible social and technical biases in digital technology.

And so, here's the last example, In health care, they found a study found that there was an algorithm They used.

aprilIt was used on more than 200 million, 200 million people in US hospitals was used to predict which patients would likely need extra medical care, where it found it heavily favored white patients over black patients.

Once again, some rights discrimination, ethical practices come into play here.

But once again, our role as the cyber czar coalition is to assess and address these social and technical biases, some of course are unintended.

We know that, but still in that same vein, we shed light on the fact that this, know, assessing and addressing social technical biases, especially within the digital transformation process, is critical and you can see the impact as well.

So, I'm going to talk about operational excellence as a value based systems approach.

Fundamentally, the successful digital transformation is based on, and I listed here, five principles.

Now, there could be more, there could be less, but I wanted to center on these five in relation to my presentation today.

So, essentially, it's essentially fundamental that it is based on people.

We're talking today about that human centered design.

So, the digital transformation, the system's extended realities, there must be accessible for a diverse and inclusive population.

The process, the process is ongoing.

You know, you know, Excellence is not achieved overnight so, it is going to be a process. It's going to be some iteration.

It is going to be going back to the table, but, primarily what we need to focus on, and what we remind our clients to focus on, is that it is a process.

But if you start the process, the human centric approach, that will allow for more efficiency and more accuracy and more engagement with your clients.

Already talked about the four pillars, that we felt that we needed to add from, from the onset focused on with our guide.

And we've talked about those.

But, importantly, that it is baked within the framework because not an afterthought, that is not just being considered, that this built this next best great thing, but we have to take in consideration the human factors that, that avatar, that that process, will impact.

People, as I just mentioned, in a previous slide, and that it is practice industry-wide.

If one company does it this way and another this way, we're not getting the industry wide consistency, And that consistency, then, builds awareness within that ecosystem. A lot of times, when companies or persons or individuals contact us.

A lot of times, it's because of a siloed process or a siloed industry that is trying to practice within, you know, in the West Coast, or the East Coast, or within another nation.

We see this even with the contact tracing, and just just healthcare disparities that we're experiencing.

Even now, where one country is doing it this way, and another is implementing it this way, where we need some consistency And that consistency, consistency, then, builds awareness within that entire ecosystem.

Last but not least, we must make sure that the policy that is being implemented that is being considered that has been updated, or adjusted, or tweaked.

That it is safe for the consumers, for the users, that it is sound, trustworthy, and fair, essentially, that the practices, that the policy is one that is ethical.

So, essentially, what we're asking, I wanted to encourage those that are listening today, that, you know, we have lost our membership model. So we cannot do this on our own. And we're asking a person to join us.

We are in the process of launching, or preparing to launch our next version of our original immersive technology dive on those standards.

And even the ex RSI is working on a new privacy standard, or the industry, as well. So we encourage people to join us in our journey of, once again, engaging and informing the general community and ecosystems is about digital transformation, right?

In workplaces everywhere.

So, we know that this, these principles will not stop, We know that emerging trends will continue, and even more importantly, it's going to be more rapid in a need for more rapid adoption of these principles that must be human centric.

So, we need people to help us with that, we know from students to professionals and to industry members, such as yourself, to be a part of building, creating, designing, a more human centric transformation process in digital experiences.

So, I want to kinda close on this quote, and this is kind of our beacon, our mission, of what we do. What we do, and why we do.

The things that we practice in and talk about, It's really easy to look away.

But to make good choices, we have to understand the impact, the human impact.

Event Email Graphic Virtual Conferences (1)If we turn it away, the choices will still get made.

The adoption, the emerging the emergence of digital transformation is still going to occur, but they just don't get made by people who care or understand.

We the coalition are other people who care.

We're the ones who understand how choices should be made.

We are the Cyber XR Coalition, and that is why we always come from a standpoint of human centric design.

So, I encourage you all to download our immersive technology standards and, as I mentioned before, their focus is initially on accessibility.

Inclusion, ethics, insane.

And, as I mentioned before, we are in the process of starting to began research on our Version 1.1 as well, and we're seeking people to help and assist in that research as well.

So, my name is April Boyden Rohner, and I hope that you have enjoyed this presentation on human centric design for digital transformation in today's workplace. I've included my e-mail, too.

Contact me as well as our social media platforms to join link with us and things of that sort to engage further on this digital transformation journey.

Thank you.

Fantastic. April, thank you for the presentation. You have explored a new area of digital transformation for all of us and the open our eyes to the possibilities and the and the challenges in this new world of advanced digital technologies. That may include avatar isn't representations and machine learning technologies and AI. So there's, there's so much that can be discussed here on how we add here, but I think, to a large extent, to unconscious patterns that we follow. Right? And, and that as we move into this digital world weekend, those can be perpetuated. Now. Lots a number of good questions here.

I encourage the audience to continue to provide the questions as we have some time here with April two to delve a little bit deeper. The first question comes from William Fuller. Weyland always asked some really good questions, so I appreciate your William and always very attentive and asking for, kind of depth on the, on some of the questions that he proposes.

And, and specifically, he's saying, aside from being the right thing to do.

What is the business case specially in North America, if you think about the business case for North American organizations?

What is, what is the business case for this digital companies, if you will, or companies that are transforming to digital, to adhere to the standards? Are the, you know, is there a threat, or a promise of regulatory intrusion overtime?

You know, other than that, again, being the right thing to do, what, what do you see as the, the motivation or the fear, whatever it is that this, but that organizations have in North America, two, to pay attention to what you're talking about here.

I do think that more regulatory practices will come into play. You know, you have the GDPR and, you know, in European, your European nations. So I do think that there will be more regulations that will mandate this. As I mentioned earlier in the presentation that we're seeing this already where there are government mandates and and they must be in place.

And then even more so, we cannot discount those stakeholders in the community.

And they are getting a lot more vocal.

And are, are, demanding, are, expecting a, lot more of accountability from the corporations. And that can be from HR, that can be from hiring practices, that can be ethical principles that need to be baked within the framework.

And they're being asked to be invited to the table, as well.

And so we have to create that environment for that to occur. How do we do that? We start with human centric designs when we implement a process.

Have we considered accessibility. Have we considered how, you know, if this community can be built or if this process can be implemented with a more diverse and inclusive feedback. And incorporating lived experience from those very users.

When I talk to the accessibility community, a lot of times, I mean that they're standing in the background waving their flags with we want to be a part of this community.

We want to be a part of what you are building, this new digital transformation, but literally, they cannot access it.

If we create a new app, they're created every day, hundreds of thousands of, but if they, if persons that may have an accessibility concern cannot ask, access them.

If there are no captions, simple. If there are no transcriptions.

Simple picks, but if we're not considering those simple human centric factors, you're missing out on a whole new, you know, a clientele.

Simply thinking of, even from the accessibility fact, and that's why I took more time to not even talk about just that, it was a physical factor, but accessibility can be, you know, Wi-Fi accessibility can be, you know, accessing, addressing that digital gap.

And so outreach, then can continue to be a part of that digital transformation in workplaces ..., regardless whether it's North America, south, or what have you.

So it was going to take peeling back layers.

There's going to be, I think, more pressure from the government with mandates.

There are even looking at innovative incentives, whether it's internal or external, kabir process as well, to consider.

Very well, April, and some of our participants are mentioning that there is certainly an issue of compliance that that can come into account with existing laws. For example, I think that the example that you used for the Hiring Processes using a machine learning algorithm that may lead to being out of compliance with Equal Employment Opportunity Compliance Act, Anda. And that showed that that could create issues.

There. The follow up question on that? If you go, If we go a bit more into the details of the standard, what are some of the advice that you have for organizations that are building, you know, machine learning algorithms, and algorithms, in general, to avoid some of the social and technical biases that exist if they're looking at historical data, that's often used to, to build some of this system, the algorithms.

So, what practical advice or guidance you have for companies that are building algorithms, in terms of staying clear out of the out of this biases?

Screenshot (4)All right.

But, you know, as I mentioned in the presentation, we have to always consider good data in, gives you good data out.

And essentially the same on the, on the other extreme.

If it's bad data that is being filled into the system, then we're going to get called bad, but incorrect results or outcomes as well.

So once again, two things.

You have to make sure that you have the right people at the table at the right time.

Some of our times a way to have advised and continue to advise in Big Tech, is that luck, from the systems developers to the, the testing of consumers.

It has to be a diverse population now, once again, when I talk about diverse and inclusive populations, I am including accessibility issues as well.

That has really been a population that has, there's a been ignored, but not accessed, as it should be.

And the good downside to that is that they've created their own advocacy component two addressing corporations and their day, you know, they've started their own testing and assessments. They're looking at their own research and applying it.

And using that as a tool for learning for companies. As I mentioned before, our founding member is out of Japan. And so he is really on the forefront that, this organization of providing that critical data.

So the corporations, as I mentioned before, what best all of data can you have?

Then your consumers, then your users are your intended users.

And so a lot of times, when we talk to corporations, we understand that some of these results are unintended. We will give you that.

We understand that, but in the process of writing those wrongs, a lot of times we have to go back to the table from the beginning.

Which is why it talked about, if we start, if you bake the principles in the foundation, essentially, that will make the process more efficient and smoother and prompt, profitable and successful.

Which is what the businesses for, to help the community, and to be a good part of that community as well.

April, thank you so much, Frank Harper, also making a comment here, great presentation, very informative. We appreciate your taking the time to expand their horizons as we move into this digital world of Off Of the items that we need to be aware of and the and the As we keep moving and developing Digital capabilities. So thank you so much for sharing your expertise with us today.

I did want to mention that throughout our guide there are top 10 lists.

As I mentioned, we wanted to make that guide adoption ready for all systems and all corporations at any given time, so I encourage people to look at that as well.

But, thank you. Thank you.

Thank you very much. We appreciate it.

Right, ladies and gentlemen, that was April talking about the Cyber XR coalition and the work that's been done on developing standards for the digital world that that we are all discussing here and migrating heavily towards. So, it's great to have the perspective. A unique perspective. A way of stretching our, our, our, our view of the world and the Cape and the and the, the opportunities, but also the challenges that we need to keep in mind as we move into a digital world.

Next, we're going to have Heraeus Apostolic Palace, who is the Chief Transformation Officer for the PMO Global Alliance, An expert in project management, and he's going to talk about digital transformation from a project management perspective and a PMO perspective with us, over 20 years of experience, cross, industry, and we very much look forward to that. So I'll see you back at the top of the hour with the presentation, with the Chief ..., the Chief Digital Transformation Officer for the PMO Global Alliance seal back soon.


About the Author

more (31)April Boyd-Noronha,
Cyber XR Coalition.

President - CyberXR Coalition
• Global D&I Advisor, Board Member - XR Safety Initiative (XRSI)
• Educator of the Year - ICMCP
• Global Keynote Speaker

XR Safety Initiative (XRSI): Advise XRSI on global diversity and inclusion policy, perspectives, and standards within the Cybersecurity and XR ecosystem. Govern strategic implementation of global initiatives on establishing baseline standards and discovery of novel cyber attacks in emerging technologies.

CyberXR Coalition: Lead the global coalition of D&I-focused leading organizations to advance diversity and inclusion within the fields of XR and Cybersecurity.

The STEM Broker, LLC: Influence, advocate, and execute customized immersive tech and STEM initiatives, programs, and events for organizations to implement and/or further enhance their diversity and inclusion objectives. Follow @TheSTEMBroker. Visit for more details.

2020 - “Immersive Technology Standards for Accessibility, Inclusion, Ethics, and Safety”
Download here:

2016 - “The Top 5 Rules of Engagement for Parents Raising A Girl in STEM” (eBook)
2014 - "The Soul of a Single Parent: How to Snapback and Get Your Swag On"
2012 - "Good Bosses Gone Bad: How to Survive the Workplace When Your Boss Sucks" 


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