BTOES Insights Official
September 27, 2018

BTOES EXCLUSIVE SLIDE DECK: Removing the Barriers to Better Health through a High Tech, High Touch Approach

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Courtesy of Humana Inc.'Removing the Barriers to Better Health through a High Tech, High Touch Approach' offers the following exceptional takeaways:

Our current health care system is fragmented and inefficient, and therefore expensive and relatively ineffectual in terms of achieving desirable health outcomes. But value-unlocking changes have begun to take hold in the form of novel roles, responsibilities, and relationships of all parties in the healthcare ecosystem. The people you connect with and information you consume in the care of patients today probably won’t be the same tomorrow.

Foundationally, health care is built on trusting relationships, but that doesn’t just mean between a physician and a patient. All the stakeholders, including the payors and even family caregivers, must be better connected, depending on one another and leveraging a high-tech, high-touch approach to deliver integrated, well-informed holistic patient care. This new paradigm promises to significantly improve health outcomes and lower costs - deliver more value and ensure long-term sustainability of our health care system – by emphasizing prevention, reducing unnecessary services, improving care at home, treating patients with unmanaged behavioral health conditions, and more.

Today, Humana is working to fuse data and analytics with clinical and community relationships by working inside and outside the clinical setting. This is helping the healthcare ecosystem – including primary care physicians, specialists, other clinicians, hospitals, payors, the patients and entire communities – maximize their efficiency, identify opportunities, act on insights, address social determinants of health, and make key health decisions in an effective manner. When patients get the right care and preventive services at the right time and place, and social and lifestyle aspects of their health are understood, considered and addressed - everyone wins.

This high-tech, high-touch approach is helping to increase access to care, improve health outcomes for patients, and reduce medical expense.

Viewers of the following presentation slides will:

  • Learn how payors and other health care stakeholders have begun to connect differently through a high-tech, high-touch approach
  • Understand how value-based care arrangements are driving the changing roles, responsibilities, and relationships of all parties in the healthcare ecosystem
  • Learn how physicians are increasingly relying on data and analytics for their clinical decision making
  • Understand, through the use of case studies, how Humana is harnessing its vast data repository and analytics capabilities to support physicians and other clinicians as they care for patients both inside and outside the clinical setting
  • Understand how Humana is helping to convene community resources to address social determinants of health

derek mydlarz cta

About Humana Inc.

Humana Inc. is a for-profit American health insurance company that was ranked 73 on the Fortune 500 list in 2013. This made Humana the highest ranked (by revenues) company based in Kentucky. It has been the third largest health insurance in the nation. Download this slide deck to see Derek Mydlarz discuss their journey, and learn how payors and other health care stakeholders have begun to connect differently through a high-tech, high-touch approach.


About the Author

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Dariusz Mydlarz, M.D., M.P.H. is a Medical Director at the Office of the Chief Medical Officer, Humana Inc. He has diverse professional experience that encompasses both military and civilian settings, including clinical and executive management in preventive and occupational medicine, population health, health care analytics and health systems.

Prior to joining Humana, Dr. Mydlarz served as a lieutenant colonel in the U.S. Army. He directed Army National Guard preventive and occupational medicine programs for 54 states and territories at the National Guard Bureau/Pentagon in Washington, D.C. In addition to his military experience, Dr. Mydlarz also served as a medical director in various primary care settings, where he focused on patient engagement, value-based primary care delivery, continuous clinical quality improvement and chronic disease management programs.

Dr. Mydlarz is board-certified in both preventive and occupational and environmental medicine. He earned his medical degree from the University of Rochester School of Medicine, completed preventive medicine training at Walter Reed Army Institute of Research in Washington, D.C., and completed his occupational and environmental medicine training, as well as an M.P.H. at Johns Hopkins University. 

These slides were first presented at the Business Transformation and Operational Excellence World Summit (BTOES). To learn more, please visit

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