--- title: "BTOES - SPEAKER SPOTLIGHT: Learn how Robotic Process Automation (RPA) Can Dramatically Improve Order to Cash (OTC) and Procure to Pay (P2P)" description: Courtesy of Clear Software, Jon Gilman wrote a synopsis of his speaking session discussing 'Learn how Robotic Process Automation (RPA) Can Dramatically Improve Order to Cash (OTC) and Procure to Pay (P2P)'. image: https://insights.btoes.com/hubfs/clear-software-600x125%20(1).png --- - [**PRO**QIS.com](https://www.proqis.com/) - [**PRO**QIS DIGITAL](http://www.proqisdigital.com/) - [**Careers PRO**QIS.com](https://proqis.com/careers) - [Get in Touch](http://proqis.com/contact) - [BTOES Annual Conference](http://btoes.com/) - [Follow us @BTOESInsights](https://twitter.com/BTOESInsights) - - - - [BTOESInsights](https://twitter.com/BTOESInsights) [![Subscribe](https://no-cache.hubspot.com/cta/default/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5.png)](https://cta-redirect.hubspot.com/cta/redirect/480025/5d873dce-ed40-4bb4-a155-8f9b6a7167d5) - 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SPEAKER SPOTLIGHT: Learn how Robotic Process Automation (RPA) Can Dramatically Improve Order to Cash (OTC) and Procure to Pay (P2P)](https://insights.btoes.com/btoes-speaker-spotlight-learn-how-robotic-process-automation-can-dramatically-improve-order-to-cash-and-procure-to-pay-1)   [Operational Excellence](https://insights.btoes.com/topic/operational-excellence) [Business Transformation](https://insights.btoes.com/topic/business-transformation) [Culture Transformation](https://insights.btoes.com/topic/culture-transformation) Courtesy of Clear Software, Jon Gilman wrote a synopsis of his speaking session discussing 'Learn how Robotic Process Automation (RPA) Can Dramatically Improve Order to Cash (OTC) and Procure to Pay (P2P)'. [Click here to download the full presentation.](https://insights.btoes.com/btoes-speaker-spotlight-learn-how-robotic-process-automation-can-dramatically-improve-order-to-cash-and-procure-to-pay-2)     ![clear-software-600x125 (1)](https://insights.btoes.com/hs-fs/hubfs/clear-software-600x125%20(1).png?width=600&name=clear-software-600x125%20(1).png)       ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png)   For the last 15 years, productivity growth has stagnated in the United States and Europe. Meanwhile organizations have continued to purchase business software with the promise that these solutions will drive better productivity. So what is going on?   Jon Gilman has spent his entire career implementing business software and has found that it comes down to 2 key problems: 1. Poor User Experience - business software is difficult to use and slows down workforces. 2. Siloed Systems - organizations continue to buy dozens of software platforms that don't talk to each other, causing process breakdowns.  [![Copy of Provide an Excellent Customer Experience with the perfect Mobile Customer Journey. (20)](https://insights.btoes.com/hs-fs/hubfs/Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(20).png?width=454&name=Copy%20of%20Provide%20an%20Excellent%20Customer%20Experience%20with%20the%20perfect%20Mobile%20Customer%20Journey.%20(20).png)](https://insights.btoes.com/btoes-speaker-spotlight-learn-how-robotic-process-automation-can-dramatically-improve-order-to-cash-and-procure-to-pay-2)   So what can you do about it? Your business processes can be optimized without throwing away the software investments you've already made. Robotic process automation (RPA) is a way for software to mimic human actions and reduce repetitive, low value tasks in your business processes. It involves bots, or scripts, that automate many common tasks such as printing a customer invoice or applying cash to open receivables.   Seventy Seven Energy used RPA to reduce customer order entry from 40 minutes to less than 4 minutes. Rush Enterprises used RPA to reduce purchase order entry from 9 minutes to 3 minutes while completely automating Accounts Payable reconciliation. BCBS of Minnesota used RPA in their call center to reduce call handling times from 10 minutes to 2 minutes.   RPA can clearly have a huge impact on your business, but you need to avoid the common pitfalls of process automation: 1. Don't oversell RPA's capabilities to senior management 2. Fix poorly defined business processes before attempting to automate them. 3. Don't use a single RPA platform.   ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **About the Author** ![Jon Gilman](https://insights.btoes.com/hs-fs/hubfs/Jon%20Gilman.png?width=265&name=Jon%20Gilman.png) **Jon Gilman,** *Founder & CEO* **Clear Software**   Jon Gilman is the founder of Clear Software, a robotic process automation platform that fixes broken business processes to protect and extend your technology investments, actualize business potential, and rapidly achieve time to value. The Clear platform is trusted by some of the largest organizations in the world to automate core business processes such as Order to Cash and Procure to Pay. Prior to founding Clear, Jon worked and Deloitte and Accenture, where he led business transformations at large multi-national organizations. He currently lives in Indianapolis with his wife and 3 very young children. ## ![pillar%20page%20line%201](https://insights.btoes.com/hs-fs/hubfs/pillar%20page%20line%201.png?width=830&name=pillar%20page%20line%201.png) ## **BTOES.com** ## **The issues in this article are just one of topic areas that are going to be discussed at the** [**Business Transformation & Operational Excellence World Summit & Industry**](http://btoes.com/) **(BTOES19).** March 18-22, 2019, Loews Portofino Bay Hotel at Universal Orlando Resort® BTOES is the industry’s biggest and best, senior-level, cross-industry gathering of Business Transformation & Operational Excellence industry leaders and senior executives. It also hosts the [**Business Transformation & Operational Excellence Awards**](http://btoes.com/about-the-awards)**,** which showcase globally the most outstanding organizational achievements through the application of Operational Excellence programs. The summits hosts a number of [private forums for C-Level & Global corporate-level leaders](http://opexpf.com/) as well as business unit heads. 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