BTOES Insights Official
June 26, 2022

BTOES HEALTHCARE LIVE - SPEAKER SPOTLIGHT: The Role of Leadership in Innovation.

Courtesy of Creativity Effect's Andy Tilstra & Dr. Karen Tilstra below is a video of his speaking session on 'The Role of Leadership in Innovation' to Build a Thriving Enterprise that took place at Business Transformation & Operational Excellence Summit Healthcare Live - A Virtual Conference.

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Session Information:

The Role of Leadership in Innovation

Have you felt that innovation in your organization has fallen to the wayside? Have you been a leader of innovation and seen your hard work all for naught?

We all want innovation. Even you. Yet, research tells us very few know how to make it happen. That’s a big disconnect. If it’s something we all want, shouldn’t we be able to bring it about. The good news is we can. If we are willing to learn, unlearn and relearn a few things.  
In this interactive session, we will demystify innovation through real-life examples of how and why innovation worked in both large and small organizations,  We will also touch on what kills a thriving innovation program or lab. 

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Participants will learn:

  • Why a narrow definition of innovation kills innovative practice and creative thinking.
  • Four ways leaders can amplify innovation across the organization
  • How an accessible Innovation lab can help any organization no matter the size
  • A simple, effective and fun approach to innovation.

Session Video:


To view all Business Transformation & Operational Excellence Summit Healthcare Live Sessions Recording Please click below:

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To View All Events Recorded Sessions Please Click Below:

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About the Author

more-May-19-2022-01-32-55-07-PMAbdullah Birdsong,
Director, Business Modeling and Transformation,
Novant Health.


Andy Tilstra, co-founder of Creativity Effect, is by nature is a collaborator, innovator, who’s always up for a ’safe' risk. Andy has five years experience facilitating design thinking projects in healthcare, government and universities. Andy also has extensive experience in launching and leading innovation projects for the AdventHealth Innovation Lab.  

Andy is the co-author of the Orchard Model of Innovation and is currently rolling it out for both government and university sectors. Andy earned a master’s degree in Social Sciences from the University of Chicago graduating in 2019, with his thesis focusing on power dynamics of public space in downtown Chicago. Currently Andy is an adjunct professor at AdventHealth University, and is co-writing a design thinking curriculum with Dr. Karen for Rollins College Currently Andy co-hosts a podcasts. 


About the Author

more-May-19-2022-01-33-04-67-PMDr. Karen Tilstra,
Creativity Effect.


Dr. Karen Tilstra, Ph.D., believes everyone is creative with leadership potential. She thinks the world would be happier if everyone embraced this truth. Until that happens, she wants to help anyone who’s interested develop their inner wellspring of creativity.

Karen co-founded the award-winning AdventHealth Innovation Lab (priorly knows as FHIL), co-created the Orlando Magic’s Innovation Lab, and helped launch the San Diego State U Idea Lab. She co-designed one of the nation’s first undergraduate degrees in Innovation and Social Entrepreneurship at Rollins College.

Karen has designed innovation labs and developed design thinking teams at Santa Clara University, Pioneers International Institute, Seminole County Health Department, and Orange County. Over the last ten years, Karen and her team have facilitated over 610 Design Thinking projects for healthcare, government, universities, and Fortune 100 companies. Karen and her team have earned three innovation awards.

Karen has presented both nationally and internationally and has taught at the university level in both the US and Asia. She currently serves as an adjunct professor at AdventHealth University, and a visiting professor for Rollins College.

Karen holds a Ph.D. in Innovation and is a licensed Educational Psychologist. She holds an MA in Counseling Psychology and a BS in Journalism. She currently serves as the Executive Fellow for Innovation at the University of Santa Clara.


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