BTOES Insights Official
June 28, 2022

BTOES HEALTHCARE LIVE - SPEAKER SPOTLIGHT: How to fuel Innovation in Healthcare using Intelligent Automation: 5 Key take-aways.

Courtesy of AECOM's Cristina Duta below is a video of his speaking session on 'How to fuel Innovation in Healthcare using Intelligent Automation: 5 Key take-aways' to Build a Thriving Enterprise that took place at Business Transformation & Operational Excellence Summit Healthcare Live - A Virtual Conference.

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Session Information:

How to fuel Innovation in Healthcare using Intelligent Automation: 5 Key take-aways

The COVID-19 pandemic was a catalyst for digital transformation, driving new expectations for the post-pandemic era, especially in the healthcare industry. This was not easy, since healthcare organizations are under constant pressure to meet compliance, budgetary, and information-access, to improve patient care and to provide better experience for employees.

Across this new landscape, digital transformation is at the top of the agenda, with companies embracing emerging technologies such as Artificial Intelligence, Machine Learning and Robotic Process Automation. Let's drill down together into 5 key ideas for healthcare organizations to redefine their future with Intelligent Automation: identifying the potential pain points, opportunities and challenges to proceed, understanding the market demands and the IT environment (legacy applications backbone), incorporating compliance and following regulations for automation solutions, taking into account security and privacy protocols, ensuring quality monitoring and elevating workforce satisfaction.

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  • Defining the digital transformation strategy and the governance model
  • Understanding the digital transformation barriers: data quality, unstructured data, data security, talent, budget, Return of Investment etc.
  • Selecting the starting point for the automation journey (Financial Services, Supply Chain Management, Customer Service, Manufacturing, Human Resources etc)
  • Integrating legacy applications with emerging technologies
  • Validation and Compliance strategy to ensure fully automated GxP and non-GxP processes
  • The importance of big data and cognitive automation roadmap to plan, analyze, optimize and accelerate Intelligent Automation

Session Video:


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About the Author

more-May-19-2022-12-50-11-93-PMCristina Duta,
Director of Intelligent Automation, Global Business Services,



Cristina Duta is the Intelligent Automation Director at Aecom, passionate about Automation, Artificial Intelligence, Natural Language Processing, Business Intelligence and business transformation. Cristina capitalizes on more than 10 years of experience in software development and more than 6 years in Intelligent Automation, delivering significant Digital Transformation programs across Telecom, Life Science, Banking and Manufacturing companies. 

In her current role, she focuses on leading, developing, championing, and building an automation first enterprise by identifying Intelligent Automation opportunities, ensuring an end-to-end governance and building a scalable operating model.  Cristina is an Intelligent Automation evangelist and thought leader and specialize in helping organizations to automate and scale their CoEs. She takes a holistic approach to digital transformation that brings humans and technology together, seamlessly.


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